The young lady in store was so helpful first she checked to see if the CD was in stock, sadly not be then offered to ordered it in for us without us having to ask if this was possible. Brilliant servi... Se mere
Virksomheden har svaret
Lokation
Skift lokation40-42 Drury Lane, Mell Square, B91 3BG Solihull, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent and helpful service from your operatives Claire P. and Joyce B. and fast service on unavailable in-store video I bought. The other video will not be available until June so have yet to pick... Se mere
Virksomheden har svaret
Confusing website if you want click & collect in store. Stock levels in store are misleading as these can not be released to click & collect customers. You have to wait for days for identical products... Se mere
Virksomheden har svaret
I've used HMV Solihull branch many times for the click and collect service. I've never had any problems. You get an email when your order has arrived, then Simply show them your order number and... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Solihull
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
40-42 Drury Lane, Mell Square, B91 3BG, Solihull, Storbritannien
4,7
Fremragende
190 anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Most happy customer
Great staff member; really helpful.
Good product - great value for money.
Excellent service- picked and packed the same day as the order, and it turned up 24 hours before you said it would.
What's not to like with that level of service.
Oh, and the recipient loved it.
17. december 2025
Besvarelse fra hmv (UK) - Solihull
Hi Kim
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Did take a bit longer for delivery but….
Did take a bit longer for delivery but service was quick in store when I collected item
26. december 2025
Besvarelse fra hmv (UK) - Solihull
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Very helpful staff
16. november 2025
Besvarelse fra hmv (UK) - Solihull
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service and excellent…
Great customer service and excellent communication after ordering some vinyl on line, picking up in store. Worked well!
15. december 2025
Besvarelse fra hmv (UK) - Solihull
Hi Mike
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I am disappointed as ,although the…
I am disappointed as ,although the website was easy to navigate ,when I placed my order It did not tell me that the item I wanted was out of stock. Consequently ,my friend did not receive the birthday present for her birthday . I had to get a rushed present which was not really what she wanted.
If it was more obvious that items were out of order people would be able to make the decision to wait for the order of shop elsewhere.
1. december 2025
Besvarelse fra hmv (UK) - Solihull
Hi Heather
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have advised you. Regards
Quick dispatch
1. december 2025
Besvarelse fra hmv (UK) - Solihull
Hi Glenn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Solihull
Hi Lesley,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always great service from a wonderful…
Always great service from a wonderful team of employees.
20. november 2025
Besvarelse fra hmv (UK) - Solihull
Hi Steph,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Solihull
Hi lee
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Delivery on time
Delivery on time, packaging fine, product exactly as ordered 👌 👍!!
A great service - shop ordered and Royal mail delivered!!
14. november 2025
Besvarelse fra hmv (UK) - Solihull
Hi Barry,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick efficient service
Quick efficient service, used click and collect. Showed my HMV receipt of proof of purchase and member of staff promptly gave me my product.
1. november 2025
Besvarelse fra hmv (UK) - Solihull
Hi Matthew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good efficient Service at a good price.
18. oktober 2025
Besvarelse fra hmv (UK) - Solihull
Hi Customer
Thanks for leaving us a great review! We’re so pleased to read your kind comments and look forward to seeing you again soon :-)
Thanks for shopping with hmv
Ordering a cd and enquiring about other titles
The ordering was easy well explained and polite.Good skilled staff.The email contact was efficient and effective.The order arrived as arranged.Thank you .
17. oktober 2025
Besvarelse fra hmv (UK) - Solihull
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
3 for £66.00 Bargain!!
I purchased 3 Albums (Records) for £66.00. The Wall, Pink Floyd, Dark Side of The Moon, Pink Floyd and the Best of Stone Roses. Total saving for buying 3 for £66.00 was £38.00. Well chuffed. Excellent quality of repress and album covers. Well done HMV. Keep the offers coming and I’ll always be there.
4. oktober 2025
Besvarelse fra hmv (UK) - Solihull
Hi Andy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great and friendly staff.
Great and friendly staff.
Very helpful.
Clean store.
Has everything I needed.
I would recommend to anyone!
2. oktober 2025
Besvarelse fra hmv (UK) - Solihull
Hi Mrs Morris,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
No problems at tall
No problems at tall. Ordered cds online and I picked them up a few days later at the Solihull branch. I was kept informed by email on my order status and when ready to collect. All good, very happy.
9. september 2025
Besvarelse fra hmv (UK) - Solihull
Hi LISA
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
Ordered my vinyl arrived really quickly. Went to collect it no problems.
6. september 2025
Besvarelse fra hmv (UK) - Solihull
Hi Wayne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Solihull
Hi Pav
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Lady was very helpful
Lady was very helpful. She looked up my request and answered all questions.
16. august 2025
Besvarelse fra hmv (UK) - Solihull
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The shop assistant was really friendly
The shop assistant was really friendly. Helped me find was l waa looking for
5. august 2025
Besvarelse fra hmv (UK) - Solihull
Hello!
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.