On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble fr... Se mere
Virksomheden har svaret
Lokation
Skift lokation11/13 Russel Way, Metrocentre, NE11 9YZ Gateshead, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Brilliant service, good price, fast delivery. Has a great selection of top titles in film and music and also more specialist items. Fantastic store with a fabulous staff 5 stars ⭐️⭐️⭐️⭐️⭐️
Virksomheden har svaret
HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The... Se mere
Virksomheden har svaret
Jess at the metrocentre store is absolutely the definition of customer service, there was an item out of stock and she went above and beyond to try to locate one for me, sadly no luck but she did orde... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Gateshead
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
11/13 Russel Way, Metrocentre, NE11 9YZ, Gateshead, Storbritannien
4,8
Fremragende
267 anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Thank you, Jess!
Jess at the metrocentre store is absolutely the definition of customer service, there was an item out of stock and she went above and beyond to try to locate one for me, sadly no luck but she did order the other item I was looking for with home delivery which arrived super quickly. I wanted to leave a review with the hear my voice card but sadly the link wouldn’t work but I wanted to pass on my thanks to Jess and to tell you guys she’s a 10/10 employee, she did everything she could to try get me a lightsaber umbrella I was looking for as a gift.
12. maj 2026
Besvarelse fra hmv (UK) - Gateshead
Hi Rachael,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Gateshead
Hi Mal,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
amazing the vinyl is amazing in amazing…
amazing the vinyl is amazing in amazing condition and the delivery was smooth sailing !
6. maj 2026
Besvarelse fra hmv (UK) - Gateshead
Hi Reagen,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Scott
Scott, the colleague I dealt with, was absolutely fantastic. Very helpful, knowledgeable and altogether fab!!
4. maj 2026
Besvarelse fra hmv (UK) - Gateshead
Hi Pauline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
staff are so friendly and product…
staff are so friendly and product quality is more than great
28. april 2026
Besvarelse fra hmv (UK) - Gateshead
Hi Joseph
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Gateshead
Hi Geoff
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great shop, long may it continue.
Brilliant service, good price, fast delivery. Has a great selection of top titles in film and music and also more specialist items. Fantastic store with a fabulous staff 5 stars ⭐️⭐️⭐️⭐️⭐️
8. april 2026
Besvarelse fra hmv (UK) - Gateshead
Hi MW
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Gateshead store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
On-line purchase
On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble free purchase.
4. april 2026
Besvarelse fra hmv (UK) - Gateshead
Hi Stuart
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered and received promptly
The staff member in store was very helpful. He found the DVD I wanted and ordered in store for me.
The order came promptly and was just what I wanted.
31. marts 2026
Besvarelse fra hmv (UK) - Gateshead
Hi Barbara
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
So easy to order on line and arrived on…
So easy to order on line and arrived on expected delivery date.
27. marts 2026
Besvarelse fra hmv (UK) - Gateshead
Hello Sue
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Besvarelse fra hmv (UK) - Gateshead
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Thanks to Tyler at your Metrocentre…
Thanks to Tyler at your Metrocentre store in Gateshead who ordered very professionally on his system and advised i would be emailed with delivery timescale .Excellent service and a credit to the company
11. marts 2026
Besvarelse fra hmv (UK) - Gateshead
Hi Chris
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really helpful staff
Really helpful staff , I felt that I was well looked after,even when I asked for something obscure .THANKS!
22. marts 2026
Besvarelse fra hmv (UK) - Gateshead
Hi Bill
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
very easy seamless process
very easy seamless process.
on pick up staff were polite and friendly.
couldn’t fault anything
19. marts 2026
Besvarelse fra hmv (UK) - Gateshead
Hi Georgia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very friendly,helpful staff
Very friendly,helpful staff.
Ordered product and arrived in time
12. marts 2026
Besvarelse fra hmv (UK) - Gateshead
Hi MRS
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Product Unavailable
The goods I required was unavailable to purchase. However, I was informed I could order the item and when it would be available to purchase.
I received the item as planned.
I was very happy with the assistance I received
12. december 2025
Besvarelse fra hmv (UK) - Gateshead
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Had damaged blu ray sent to me and…
Had damaged blu ray sent to me and returned and exchanged it at Metro centre store without any issues at all.
28. februar 2026
Besvarelse fra hmv (UK) - Gateshead
Hi Martin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Gateshead
Hi Jean
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Matty, great shop assistant!
Matty, the shop assistant who dealt with my order was friendly and very helpful. My record was delivered on the release date and was a joy to listen to :-)
19. februar 2026
Besvarelse fra hmv (UK) - Gateshead
Hello Joanne,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Besvarelse fra hmv (UK) - Gateshead
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Dette er Trustpilot
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