The sales staff was very helpful. I couldn't find the box set I needed he, was serving someone else so he help us both same time. Ordering the item and having it posted out for me was fine, I shall... Se mere
Virksomheden har svaret
Lokation
Skift lokation17/18 Milsom Street, BA1 1DB Bath, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
On Saturday the 4th November 2023 I visited your Bath store and was told by the manager that this item was not available and that I should try Amazon or E bay. However, after I checked online Frid... Se mere
Virksomheden har svaret
I visited the Bath store to collect a CD but the service was a little slow and the staff were not friendly/ approachable. I want to preface that this is not usually the experience as I visited this pa... Se mere
Virksomheden har svaret
I ordered some DVDs at HMV, I received excellent customer service, found the staff easy to talk to, & they were happy to answer any queries I had. I received emails to keep me updated when my order wa... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Bath
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
17/18 Milsom Street, BA1 1DB, Bath, Storbritannien
4,8
Fremragende
200 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fantastic service
Fantastic service kept me up to date with my order. Went to collect from bath store very polite and helpful
3. juni 2025
Besvarelse fra hmv (UK) - Bath
Hi Tina
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Everything about this purchase went well!
Everything about this purchase went well. From placing the order with Tom Crampton through to delivery, in store.
27. maj 2025
Besvarelse fra hmv (UK) - Bath
Hello Chris
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Besvarelse fra hmv (UK) - Bath
Hi Ailsa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
20. maj 2025
Besvarelse fra hmv (UK) - Bath
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really helpful and polite service over…
Really helpful and polite service over the phone to Bath branch. Thank you.
14. maj 2025
Besvarelse fra hmv (UK) - Bath
Hi Hannah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order and collected on the date…
Easy to order and collected on the date it was meant to arrive.
12. maj 2025
Besvarelse fra hmv (UK) - Bath
Hi Mr Churchill
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very polite
1. maj 2025
Besvarelse fra hmv (UK) - Bath
Hi Amber
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It came on time and looks great
20. april 2025
Besvarelse fra hmv (UK) - Bath
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
great experience
quick delivery and super helpful staff, def using click and collect in the future!
18. april 2025
Besvarelse fra hmv (UK) - Bath
Hi Spencer
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Bath store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Important to have an outlet in bath…
Important to have an outlet in bath with your range but I wish it was better organised with cds to have them in categories the service is always first class
10. april 2025
Besvarelse fra hmv (UK) - Bath
Hi reg
Thanks so much for leaving us a 5 star review.
Thank you for shopping with hmv and we hope to see you again soon :-)
Fantastic customer service
Fantastic customer service very helpful
The item arrived on time
Very impressed
26. marts 2025
Besvarelse fra hmv (UK) - Bath
Hi Maddie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Vinyl came in a great condition
Vinyl came in a great condition. was easy to pick upz reliable and fast service
20. marts 2025
Besvarelse fra hmv (UK) - Bath
Hi Tari
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very convenient buy on line collect in…
Very convenient buy on line collect in store. V prompt and efficient. Friendly staff in shop
22. marts 2025
Besvarelse fra hmv (UK) - Bath
Hello Peter
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Besvarelse fra hmv (UK) - Bath
Hi Billy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful have used before
7. marts 2025
Besvarelse fra hmv (UK) - Bath
Hi carol
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
That is was there on time and to have…
That is was there on time and to have great service from the staff at hmv
8. marts 2025
Besvarelse fra hmv (UK) - Bath
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The employee are very good and always…
The employee are very good and always very knowledgeable 👍
26. februar 2025
Besvarelse fra hmv (UK) - Bath
Hello Mr
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Bath store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Besvarelse fra hmv (UK) - Bath
Hi Eddy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Rude staff and unhelpful experience
Order made online after checking stock was in in the appropriate store. My husband took order confirmation into store to collect (we live a considerable distance away and this was the one increment of time he had), was rudely told by young staff member it wasn't in yet and we had to wait for collection email. He explained that it was in stock in store, and he could see the exact item on shelf. Staff member (again rudely) said we could not have that one and must wait for the one from the warehouse. By the time I had finished work that day it was too late to cancel the order. Staff member could have done so and sold us the one on the shelf as husband had explained we get few chances to come into the city. As it happened it took several more days for the item to be delivered to the store.
1. februar 2025
Besvarelse fra hmv (UK) - Bath
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please be advised Click & Collect orders are fulfilled and sent out from our warehouse. Please contact us at website.service@hmv.co.uk so we can assist you further.
Excellent purchases.
Excellent purchases.
Easy exchange of one cd, a broken case, and a replacement being ordered and delivered rapidly. Great service!
19. januar 2025
Besvarelse fra hmv (UK) - Bath
Hi Joseph
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.