Hitchfields Anmeldelser 

Great selection of cars and friendly service. Was able to browse at my leisure and no pressure to buy. Would recommend to others looking to buy a car in Huddersfield.

As soon as I spoke to Liam I knew he was the pushy salesman type which doesn’t do it for me, however I liked the car so looked past it. Wish I’d have trusted my gut, nothing but issues with the car since which granted the aftercare within warranty was good to fix these issues, however to make matters worse they also sold me shine protect for a chip on the bonnet when this isn’t something they can properly repair.. if you’re going to sell a product at least know what you’re selling.
Add costs left right and centre, claiming they know they know their cars inside and out so know there’s going to be no issues LOL

Amazingly Brilliant - Found a car I liked and reached out to the branch. From start to finish it has been a joy and stress free. Dealt with Neil who is an absolute gem and from communication to updates and patience he kept me informed and got everything over the line. Brilliant job Neil and I will be back.

Went to view a vehicle for sale.
The staff member was very rude and very pushy.
I felt intimidated.

Made up a reason to try to knock price of car down after winning an auction. Dirty tricks and shameless with it. Avoid

Bought vw tiguan r line from hitchfields started with a video of car as lived far away car was a described when delivered james and liam took care of me fair play lads well done highly recomended

If I could give NO STARS I would! Avoid at all costs. Particularly Kristian! This business has no integrity whatsoever. Very dodgy dealers. Said they offered a free two year warranty as standard on the website and didn't! This is illegal and against trading standards. Informed them of this and it disappeared (although it might be back up now). No mention of not taking credit cards until we arrived. No clear delivery date for collection (just it could be this, that or the other). Wouldn't accept cash on collection. Moved to finance and informed very clearly that it was against the rules of the Close Brothers Finance House to put the name of our son on the V5 if we were financing it. Then said not to worry about it :-/ Not aware of a £300 charge for finance until the very end of the process. Had the experience in March 2024. Taken me this long to recover from the horrendous experience and write the review. AVOID, AVOID, AVOID or deal with them at your peril. Also PLEASE NOTE that the individuals who have given this establishment 5 stars have never written another review! Very suspect.

I live 250 miles away from Hitchfields so it was agreed that my car would be delivered. Having to part with £35,000 before even seeing the car is quite scary however I was put at ease by having a personalised video of the car sent in advance of the purchase which highlighted the condition of the car, which for a car that is 6 years old is in excellent condition with only a few minor blemishes. The vehicle was delivered on a trailer a few days after purchase and I was kept updated with timings on the day, there was a slight delay due to traffic but that is to be expected on such a long journey. Thank you Hitchfields for my wonderful new car!

Fabulous experience with Hitchfields, I travelled up from Cardiff after dealing with Kris on the phone in purchasing my new BMW. When I arrived, it was beautifully presented and a very smooth transaction. I drove away the same day. Would I recommend Hitchfields? Yes, 100%. I'll certainly be back to purchase more cars in the future.

We sold our car on Motorway and this outfit were the highest bidder. They originally agreed to collect the car last Friday, which they cancelled, it was rearranged for Tuesday today. They sent a rude chap to ‘appraise’ the car who told us that we could have ‘at least cleaned the car’, we reminded him that they were meant to come on Friday and the car had been cleaned and waxed then. From the way this chap conducted himself we could tell something was off. We called our contact at Hitchfields who we had agreed the price with, his exact words at the time were that they had bid £16,814 for the car and had seen the pictures we uploaded and told us not to worry as there was a £16,600 reserve on the car. When we tried to get hold of him today there was no answer. When we finally got through we were told he’d left the company, again heightening our suspicions. Not to worry though because the chap I spoke to said he was going to sort it out for us asap.

After about an hour we got a call back, bearing in mind that we were told we didn’t need to worry as there was a £16,600 reserve on the vehicle, they claimed all sorts of nonsense and offered £15,000. Almost £2000 less than their agreed purchase price on Motorway.

We were disgusted. We have sold a car on motorway before and it was a smooth process and we got what we expected.

Having made a significant complaint and admittedly losing my temper, they offered £15,500. Still we were exceptionally angry, I then got a call back from the owner of the business who apparently was on holiday. He regurgitated the same nonsense that his well trained sales lad had given us already.

I imagine they’ll respond to this to say we hadn’t disclosed all the damage, and admittedly we had missed some as there was a small amount on the inside of the door cill. Still disgusted and after some argument I agreed to come down to £15,800 to get the car gone. The owner of this business refused still, even though we were dropping the price by £1000.

After explaining that I’ll take this up with motorway and leave a review letting people know how disgusted we were, he told me that he would do the same for my business, which pretty much says it all about this outfit, and hung up on me.

Please be wary of this place, in our experience they rarely answer the phone, are completely dishonest and have no respect at all for the motorway sales process. I’ve read other reviews, of which many sound positive but our experience was terrible. I’d hate to think that they adopt this sales technique on others as it’s quite frankly disgusting.

BREACH OF DATA PROTECTION/GDPR - WOULD NOT RECOMMEND

I purchased a Mercedes a-Class from Hitchfields.

- They handed me a pack of documents which included the previous owners V5 logbook – this had their full name and address on it, which is a tremendous breach of GDPR and is very unprofessional. For this reason, I would personally not buy or sell from Hitchfields in case of a leak of my data in the future. The salesman had asked me to post the documents back to Hitchfields and that they would cover the postal expense, which was laughable as no appropriate apology was provided given the seriousness of the fact that the previous owner's name and address was leaked.

- On the release of the car, Hitchfields claimed to provide an interim service. This includes an oil and filter change. Upon running my car back home, an error came up on the dash advising that there was low oil. This meant that I had to return to the dealership (1.5 hours round trip from my home) to get the oil topped up to a level that it should have been in the interim service, costing both time and money in fuel. Nobody claimed accountability for this, and when challenged, i was told that the mechanic's "may have been claiming that they had done the service to cover their backs".

- Upon taking my drivers license, Hitchfields had forgotten to return it, again insecurely storing sensitive data which would be prone to leak/loss.

- Competing dealerships of similar scale will often provide at least an attempt to buff/t-cut any surface level scratches. Hitchfields do not.

- The valet service was poor and many internal spaces were still dirty/crumby from the previous owner

AVOID at all costs. Absolutely no customer service. Sold a faulty car which left a 20 year old stranded on the motorway.

Then said they couldn’t find a fault, needed to phone the garage I had taken car to who found the fault, basically calling me a liar. Even though I had had to get rescue out to the car too!!

Eventually, agreed to swap car, but new car cost 1.5k more. Discount offered by one person, disagreed to by owner, again the call was listened to.

New car was missing a part which was promised as part of the agreed sale and 4 months later now refusing to supply the part as I have stopped paying for a warranty that I have never had any details about.

Faulty car, died on day 1! Care did less than 60 miles and cost over £25k!
Abysmal customer service!
They will blame you for the car issues
They will not compensate in any way at all, even for incorrect advertisement and scuffed wheels, let alone driving away with absolute empty tank!
Forced sales of extended warranty..
Had to make just under 40 calls and multiple emails over 13 day period, for 5 of these days, I was waiting for their engineer feedback and had no contact!
When requesting to return, they will push back and back and then also slip in that refund means no further action, when challenged they will tell you to either take legal action for compensation or accept refund as final, which isn't even legal to do! Refund is under the law, additional compensation is a separate matter! Finally settled but not even a confirmation of refund, just transferred and no more comms..