Herman Miller Anmeldelser 

Andi Owen is an absolutely terrible person. A selfish disgusting CEO... avoid this company at ALL COSTS

I finally purchased an Aeron from HM (a chair that I've dreamed of owning) and had some issues with the quality when it arrived.

The armrest made a popping noise, the base was wobbly, and the mesh frame was uneven. I contacted HM regarding the quality and was told that all of these issues are "within tolerance" or "expected behavior". I was utterly shocked, as this is no cheap chair. ($1,805 at the time of writing this.)

I replied, asking if I could simply exchange/replace the chair, as it seemed like this one had poor quality control. I also stated that I had questioned other customers, and they didn't have these issues with their chairs.

I was told that they "couldn't verify those customer's experiences" and that "we can't simply exchange the chair." "You can return the chair, and buy another, but we make no promises that it won't be the same."

I wasn't very encouraged by that last statement, however I decided that I would return the chair and buy another, hoping it would be better.

A little over a week later, I received the new chair. It still had a few issues, but overall it did seem better. The problem now was that it had been well over a week since they received my returned chair, and I still had no refund.

At this point, HM was holding over $3,500. This is where a minor inconvenience turned into an all out fiasco! I went back and forth with the company by phone and email, being told something different each time, EVEN THE AMOUNT I WAS GOING TO BE REFUNDED CHANGED WITH EACH CONVERSATION. I was even told that I would be charged a restocking fee (which their own policy states is waived for this chair.)

After several days back and forth with customer service, along with being told "we've already refunded you", despite my PayPal/Bank Account saying otherwise, I finally called PayPal and got them involved.

Thankfully after getting PayPal to open a dispute, and after 10 more days of waiting, I FINALLY got my money back. (This is the first time I've ever had to open a dispute on PayPal and Herman Miller is supposed to be a reputable, multi-billion dollar company.)

I don't know if the customer service/refund department is embezzling money or what, but something sketchy is definitely going on in HM.

I decided to keep the second chair (partially out of fear of having to deal with this situation again), but I will NEVER be buying another product from Herman Miller.

All I hope is that (should any issues arise) the warranty department is better than what I've had to deal with so far. I also hope that everyone sees the reviews on here before they order from HM... I wish I had.

Terrible awful and hope they're in pity city feeling sorry for themselves

Overpriced chairs... nothing else you say although I did speak to the customer service team who were fantastic!! Very helpful and actually guided me through products to consider.

Then I found out how staff are treated! Absolutely abhorrent behaviour. The person I spoke to certainly didn't live in "pity city" - bonuses are a collective and are just not for the greedy.

Do not purchase from this company. Google “Andi Owen Pity City” and you’ll see what the CEO thinks of their workers. She is a disgusting human being and needs to be fired.

Worst Customer Service!!! I have contacted them multiple times about an issue I am having with a brand new $1500 chair. No response. Don't buy from these people. Wished I would have known about their God awful customer service before spending my money with them.

Herman Miller appears to be a fraudulent company. I placed an order for a table in November with an expected delivery date in December, but they postponed it until January. Later, in February, the deliver estimate was still January. Frustrated with the delays, I requested a refund. However, on the same day that I made the request, they charged my credit card, which was previously on hold. As a result, I am now without either my money or the table. If you attempt to contact them, be prepared to wait on hold for up to 30 minutes. I have an email from them promising a refund, and if I do not receive it within three days, I will contact my bank to report a fraudulent transaction.

Herman Miller has been the worst customer service experience I have ever had. I've had bad customer service in the past, but Herman Miller takes it to a whole new level of terrible. I've been trying to purchase a chair for over a month now and the support team is completely unhelpful and unprofessional. They made me feel like I was bothering them and even told me I was making them work too much. The phone number they provide is a ghost and emails go unanswered. The few times I was able to get a hold of someone, they told me they do not deliver to my address, even though the website says they deliver to Canada. I even provided a new address in Vancouver but my order still didn't work. Three orders later, not a single chair has arrived. The customer service is unacceptable for a brand that charges such a high price. Do yourself a favor and avoid Herman Miller at all costs

Definitely the worst customer service i have ever had, they have no customer service at all. Been over 2 months now and still has not received my order. I contacted them 4 times and each time takes 10 business days to hear back or no response at all!!! It is ridiculous !

Pedí una silla Embody en Black Friday. El plazo de entrega era de 2 a 3 semanas. Tras pasar 1 mes sin recibirla, envié un mensaje al equipo de atención al cliente, el cual respondió una semana más tarde diciendo, literalmente "su silla llegará el 25/01/2023". Estamos a 29/01/2023 y aún ni siquiera la han enviado. Contacté de nuevo con soporte para expresar mi alta decepción el 24/01 y todavía sigo esperando una respuesta.

No recomiendo que compren en esta tienda. Con el sobrecoste que tienen todos los artículos, uno se espera que inviertan en un servicio de fullfillment y soporte adecuados. Sin embago el dinero va para marketing y para regalar sillas a reviewers para que más personas caigan en la espera infinita de recibir esta silla. Lamentable.

It’s been over 2 months and nobody can even find the chair I ordered. I thought this was supposed to be a great company. Very disappointing.

I thought I was the only one who'd have a bad experience considering it's a world-renowned company with the 'best selling' chair.

I purchased an Aeron about a year ago. First, the arms would start to lower by themselves throughout the day, I'd have to keep raising them back up. Eventually got the arms swapped out and the issue hasn't arisen again.

Now, though, the chair is stuck in the 'forward tilt' mode which is giving me back pain after 8-hour work days. I feel like I'm gonna fall out the chair any moment! Customer Service, after about 5 weeks of back and forth emails, finally agreed with me that it was broken. Still awaiting a booking to be made to have it replaced.

Original repair man for my first issue went to an old address, despite me informing them 3 times to my new address. So had to wait an additional two weeks for the fix.

Other functions of the chair don't seem to work as they did in the showroom. The "tilt sensitivity" is non existent, it's just always a little bit of rocking back and forward. It's meant to range from firm fixed to reclining back. Mine doesn't go past about 5 degrees.

I feel like I've been sold a dud!

Ordered a $4000 chair during their sales, they never shipped the chair. It was not shipped 3 weeks after the ETA they give at time of purchase. Was forced to cancel before because it will not arrive before X’mas. I would suggest people not to buy from them if it’s for x’mas or birthday gift.

I have bougt Embody and Aeron both way over 1000e and both were damaged when i got them. Chairs are good just wish i get them like new ones. Very dissapointed.

I can't even order, always my credit card is declined with an error message (the credit card works 100%). Credit card from others does not work either. My friends have all tried. Support is not answering me.

Either they offer more payment methods or they will lose a lot of customers. Bad for them, then they just do not get any money from me and I order somewhere else.

I’m finally buying the chair I’ve wanted for 30 years. Every aspect of my purchase experience has been unpleasant and joy-sucking.

I ordered an Eames Lounge chair on Nov. 3 with a 15% off/free shipping discount. The estimated ship date was Nov. 11 and estimated arrival date range was 2-3 weeks from Nov 3, so Nov 17-23. Fine.
HM boosted its discount so I messaged customer service about applying the new rate. Very friendly guy at the DC store told me not to worry and to contact HM once I had a ship date.
I regularly checked my account for updates. I noticed that each day my estimated ship date was bumped one day later. This continued for a couple of weeks.
I reached out to HM by message and again heard from a very friendly DC store employee who said the date changes I was seeing were just the computer automatically adding a day overnight and it didn’t really mean anything. He said he would contact the warehouse and find out what was going on. I didn’t hear back.
After a few days I called HM. The HM rep said that my chair was shipping in 8 days and not to worry. When I explained that every day the shipping date is adjusted one day later, she repeated the date she was seeing in the system. After a bit of discussion I gave up.
I then asked about applying the now 2x (Black Friday) sale discounts and adjusting to All Grain leather. She said she could not do either and I would need to cancel and reorder. Sigh. She cancelled it for me.
I reordered that day, Nov 25. Over the weekend I received a text from HM/DWR that my chair was ready to ship and could be delivered 12/2. I agreed and we settled on 830am-1030am. It crossed my mind that they might be delivering my initial order but I had received an email confirming cancellation. I STAYED HOME FROM WORK TO TAKE DELIVERY.
The driver called me 12/2 at 8:10 am and said he was 20 mins out. Yay! After 30 mins he called to say there was a mix-up and the other truck had my chair and that driver was just a few minutes behind him and would be there in 20 mins or so.
No call, no show.
After an hour I texted the driver I’d spoken with, who replied that he didn’t have any information about it and I would need to contact “the store.” I’d purchased it online.
I messaged the number provided several times without a reply. I shrugged my shoulders and assumed it was a mix-up caused by my order cancellation.
Then I received another delivery message over the weekend/Monday proposing delivery on 12/9. This had to be real, right? I arranged the same 830 - 1030 delivery window.
Having been burned once, I called HM. I explained again that my ship date online was 8 days away (and was being pushed back one day every morning) but I also had been contacted by sms messaging and scheduled a 12/9 delivery date. She said she didn’t understand that, but my estimated ship date was in eight days or something.
I said if that’s true, why is HM scheduled to deliver my chair in four days? She seemed annoyed. She said she would make some calls and find out what was going on, and that she would contact me IF SHE HEARD ANYTHING.
I said, “You said ‘if you heard anything.’ Does that mean you will not follow up or contact with me if you heard nothing? You’re going to call either way, right?”
Long pause. “Yes, either way.”
I heard nothing.
I STAYED HOME FROM WORK AGAIN. No call, no show, no reply to my inquiries by message.
I just received an email yesterday stating my order has shipped.
Yeah, right.

Wow. I wish I had read these reviews before putting in my order. For a company that demands a large payment for a quality product, they really don't give a hoot about their customers.

I put in an order for a "dream chair" my husband has liked for decades. They took my payment and that was that. Then I got an email a week later saying "Your order has been cancelled". Why? I have no idea. I've been calling their 1-800 line all week and it goes to an automated voice saying "all circuits are busy".

I called my bank and they said the funds are there and there's no issue on their end. In fact, Herman Miller hasn't released the hold on the funds even though they cancelled the order. Four emails have gone unanswered.

I can't remember when I've had such horrendous customer service. An incredible disappointment.

I ordered a first chair. They sent me the wrong model...I returned it and ordered another one. They sent me the wrong model again, but this time I couldn't return it. I'm stuck with a $1,000 chair that hurts my back horribly because it lacks the option I needed. Customer service apologized for being wrong twice in a row.

Herman Miller said they received my chair back and refunded my purchase.

Nope never received any refund and i had to dispute charge with paypal.

Also keep in mind when you tell them to cancel a item don't waste your time because they're just gonna say we will forward to operations department and nothing will be done.

Worse customer service ever and won't be doing anymore business with them.

Customer service is unable to understand basic sentences.

Their website simply does not allow a Northern Irish bank account to make purchases.

They don't deliver to NI - thats fine, but they also dont allow Northern Ireland Billing addresses.

I have been on the phone and emailing them for days now trying to explain this issue, but they keep coming back with the most idiotic advice like "checking my bank account address matches the billing address"

After reading the reviews on here, i'm not shocked.

Will not be ordering anything from them