Herman Miller Anmeldelser 

Ships using FedEx, an unreliable company that inaccurately marks unsuccessful delivery attempts and cannot provide an accurate delivery date. The quality of the product does not matter when a business ships with FedEx - they are automatically a 1 star business.

Back problems? Have to buy a Herman Miller - spend the money on yourself, you'll thank yourself later.

My card was declined because I accidentally entered incorrect payment information - I was notified nearly 3 weeks after submitting the order. The website wouldn't let me update it myself, so I called and waited on hold for a while. I eventually decided that this was already too much annoyance to me when paying nearly $2k for a chair, and I waited weeks so thus far, so I emailed in and asked them to cancel the order; they then confirmed it was being canceled. About 3 days later I get charged for the chair and find out it's been shipped already, it would be arriving the next day.... How did my card get charged when I put in the incorrect information and it was causing a snag? Why did they ship one out without receiving payment first? Who knows. No one answers any emails.

Now the chair is sitting in front of my door, blocking anyone from coming in, or me from leaving. I can't fit it up the stairs while it's in the box still. Have to wait days to get it shipped back; getting it refunded is going to be whole other story, I'm sure.

Looking forward to my new Steelcase chair in a couple weeks.

Bought an aeron size c, only for it to be delivered damaged. Despite sending photographic evidence, still no response. Poor and lack of account ability and care.
Update: they responded and replaced the chair, only downside is the messaging was very time consuming and all in all it took about 2/3 weeks. But they have replaced it so I’m happy bar the time it took

ordered a chair from the sale , confirm deivery date if the 14th of nov.
Got an email at 5:52am on the 14th of Nov saying it would be with me in 90 mins , as you might expect i missed the phone call at 7:30am and now i don't have a chair worth serval hundred pounds and don't have a new delivery date/time.
Who the F emails at 5:52 am and expects that to be ready in time for a deliervy at 7:30 ???????
Why not have a notifciation the day before giving a delviery window so we can prepare ???
Or is getting a basic delivery app to much for a compacy that charged me hundreds of £ to much to ask ?????

Pas pro, répondent une fois sur deux aux mails et répondent toujours a côté c'est devenu insupportable !

Mi silla lleva en España semana y media, desde el 25/09 y sin noticias de la empresa española de reparto a 3/10. El servicio de atención al cliente de Herman Miller no da solución ninguna, sólo dicen que la empresa española contactará conmigo en 3 días desde la recepción. Han pasado 9 días, 10 con mañana.1700€ de silla apalancada en algún almacén dios sabe dónde! Una vergüenza para un producto y una marca como esta

Sales rep lied to me about delivery date of an item, based on which I made a purchase. I needed a standing desk SOON for medical reasons. Order date got pushed back, and the customer service team has ghosted me entirely, not responding any further to inquiries.
Highly recommend skipping this brand for alternatives.

Waiting for warranty repair for 8 weeks. I purchased my chair directly through Herman Miller, and now they force me to go through a dealer for repairs. Huge waste of money.

I bought their chair EMBODY. One of their most expensive chair on the market. It was not a good fit for me. So I wanted to return the chair, They will handle the return. It's been almost 4 months now. So far they have managed to go the the wrong address (I have moved and they went to my old address) 3 times. 3 TIMES! I have contacted them several times about this and their answer has been: We'll send a email.

Every time I contacted them they say that they will send and email. The last contact we had they said they will put this matter in priority. And they went to the wrong address again. You would think that after going to the same wrong address 2 times they would learn that the address is not the right one, but no. They still went to the same wrong address again.

So far this has been the worst customer service I have experienced, and I'm still waiting for they to handle the return of the chair.

For anyone who wants to purchase a HM chair.

I heard great things from HM chairs, albeit expensive, they had high quality and excellent reputation.

I don't care about neckbeards and the internal strugles of a company; that is within the boundaries of the company and middle management can leave at their own decrenpency. This does not concern me as a customer.

The chair I received was delivered extremely fast. Top notch and a real nice experience. The chair is delivered assembled and I love this.

However it was not in perfect condition, as it sagged after a few days. But the replacement chair came very fast also, and that is why I give 5 stars.

My experience with this company is outstanding. The response time is super fast, the chairs are great, and the customer service is of the highest standard of any company I have been in business with in the past 20 years.

Forget about the bad reviews. This company is moving forward, correctly. Join them. Invest in great chairs to protect your spine and body, and make them last.

To HM: Some of your chairs are too expensive. Think about lowering the price on some products.

B.R.

KW.

Important to know before you spend money on a Herman Miller chair like me:
Herman Miller parts and labour warranty is valid ONLY IF YOU PURCHASE DIRECT FROM HERMAN MILLER!
If like me, you purchase your chair through one of their UK wholesalers, and had a fault with the chair within warranty, they will not help you nor answer any questions on the phone! They will refer you back to the dealer, and the dealer will either offer you a paid repair service, or replacement parts for DIY repairs through watching videos on an app. I tried the latter and could not carry out the repair myself as I needed special tools they did not supply. Either buy direct from Herman Miller, or do not buy at all!
When I called Herman Miller UK they were very dismissive and refused to answer even simple questions about the repair tools to help me ascertain how to do it.

Received wrong chair over a month ago. I was told they would collect chair and replace at same time, that was over 2 weeks ago and since then its been radio silence, no longer are they responding to emails, left several voice messsages as no one is answering calls. I have never known any brand to be so utterly inept, its simply embarrassing.

Note i bought direct from herman miller. On their site they really big up their delivery service.

Ordered a chair, got delivered but not according to their description.

Chair was very heavy, but I had to help take it out of the truck, and move it to my appartment (15th floor) by myself. Even though they claim they have 2 person teams to take care of this.

Very dissapointed

New company that formed by merging Herman Miller and Knoll aka MillerKnoll took down Fully with this merger and completely destroyed the best ergonomic tables on the market. Tables are still alive but famous customer service of Fully is now replaced by viciously bad customer service of MillerKnoll. Horrible, horrible basically non existing customer service. I guess Steelcase is the next go to for office chairs.

Hard to tell if some of these are review bombs after the ceo news but from my own experience, zero customer service. Took a week to be informed the chair would take another 10 days for delivery. Really not the kind of experience you expect from a company of this calibre and at this price point.

I had placed two orders on May 13th and May 14th, 2023, and although the payment was successfully deducted from my account ($3000 in total), I later received an email informing me that my orders could not be processed. Unfortunately, no explanation was given for why this had occurred, which left me feeling frustrated and confused.

What's even more concerning is that, despite two days having passed since the order was cancelled, I have still not received a refund for the payment that was deducted from my account. This lack of prompt action and transparency in dealing with customer transactions is unacceptable.

As a customer, I believe that clear communication is crucial, and it's essential to provide a reasonable explanation for any issues that arise with orders. Additionally, prompt refunds should be issued when necessary. Unfortunately, this experience has left me feeling dissatisfied with the level of service provided by this company.

dogssh!t customer service and their website randomly cancel your order despite taking your money, the reps don't seem to know why. Had to talk with 4 different reps in one day.
How can a company that prides itself on quality high price goods have such terrible service? What a joke.

Customer service is non-existent; you literally can't contact them even if you really need to. I bought a standing desk from Fully, owned by Herman Miller, and they sent multiple wrong components so I can't build it. I've waited for over two weeks and there's still no reply from email support, which I've tried to contact both via Fully Help and the new Miller Knoll email address too. The phone lines are disconnected. I'm stuck with a desk I can't build. Herman Miller seem interested only in their bottom line, not the quality of the products or customer service, and I've been disgusted at the behaviour of the leadership I've seen in the media this week. I'm going to contact Amex for a chargeback, which is a shame because I really liked the desk.

*EDIT: Managed to call Herman Miller: the support team incorrectly state that Fully are a different company, and that Fully as a company wasn't acquired; only their desk design... This sadly means they won't even give estimated response times, and can only tell you to contact the same email address that hasn't responded to me for 2 and a half weeks on what would have been a very simple issue to solve.

Awful company, with awful policies and overpriced products.

Watch your stock price plummet because of Andi Owen. Overpriced furniture and worse leadership. What a pity.