Herman Miller Anmeldelser 

I returned an Aeron chair after the free trial in January 22, they didn’t refund me for it until I constantly chased them 9 months later! Can’t believe it, they would have held onto my money and as we all know, these chairs are not cheap!!

Worst experience ever. I am considering legal action. Don’t buy from them they are a complete disaster. They have zero control over anything they make or deliver. Things disappear into thin air and they provide zero solutions to rectify. Horrible.

Price is what you pay, value is what you get. Very good value for money.

Absolute worst experience ever. Stay away and not worth it. Ordered a desk in Oct 2021. Delivery date changed from Dec to Jan. I was ok with this given the pandemic and then changed from Jan to Feb and then April and then May and then June and now July. I've called and emailed every week since May and no one can tell me the status nor will they let me speak to a manager. I get the same script over and over again. I finally cancelled the order and they were thrilled to cancel it for me. I even called the local store and they werent able to help me as "I placed the order via the website vs them".
Be ready to be disappointed

20 Days have passed since I ordered an HM Embody x Logitech and still has not arrived

Paid $1400 for this chair and I thought it will be fast since HM is a reputable brand (that's not for me anymore)

I don't recommend buying HM

In the UK there is a showroom in Holborn that you can go to in order to try before you buy these expensive chairs, you get a dedicated person to explain how to work the chairs and which might suit your needs. Delivery for the chair was fast and the whole thing arrived assembled - the courier took the box away as the website said he would. I can see there are some complaints with customer service so I hope I never have to use them! Mostly concerned about the warranty in some cases not coming through for people though

Absolutely the worst customer service I’ve ever experienced. The 3rd party delivery company refused to take the chair further than the front door (despite the website saying that free delivery included placing the chair in a room of your choice) - they took they chair back undelivered. I was then contacted by HM’s customer care department. The lady was rude and even asked me why I couldn’t carry (the heavy chair) up the stairs myself. I had to explain I’m disabled. This was all so shocking, from a company that produces sone of the most expensive furniture in the world!! Don’t touch Herman Miller with a barge pole. Go to a re-seller or another supplier of their products but definitely don’t use them direct.

Placing an order with HM has been a nightmare! I was supposed to get a discount through my company. I placed an order online and the website was having issues. As a result of the issues, and dealing with customer service to resolve them, I have multiple orders on my account that need to be cancelled. One of the orders shipped before it could be cancelled and I was told I "cannot be refunded until the items have been returned to the warehouse" – that's ridiculous service for an issue that was not my fault. After a full month I still have a charge on my credit card for almost $4,000 and still no refund. Furthermore, the customer service rep (Melina) has stopped replying to my emails for over a week, so I still don't have an order and I'm holding a charge of $4,000. I will most likely get charged interest now, too, which is another problem I will have to chase HM for. A month later and I am still unable to place an order using our discount, which is actually a good thing because I will be taking my business elsewhere. Don't waste your time! Buy from someone else.

terrible chair, the adjustment are limited and mostly useless, the recommended size chart failed me terribly I can only guess i didn't try to next size to compare, this chair does not seem to fit me.
wayyyyyyyyyyyyyyyyyy over price for both the service and the chair.

extremely slow delievery;
horrible customer service;
Inaccurate product spec on the website.

Absolutely shocking customer service.
I purchased in good faith a stand up desk from their website in Nov for $829.23.
I was expecting delivery in Dec.
I heard nothing for over 2 months, then today January 26th I receive an email stating that there was a glitch in their ordering system and the desk I ordered is no longer available and guess what, I now need to pay an additional $558.05 for a replacement?!!!
Secondly - the email with the new order for me to approve had my old home address on it, and address that I didn't even enter into the original order.
Are you kidding me?

This is absolutely ridiculous and terrible customer service.

Dopo avere usato con estrema soddisfazione una sedia Aeron Classic per otto anni, ho di recente cambiato lavoro ed ho perciò ordinato una Aeron Gaming Remastered.

Sfortunatamente la nuova Aeron non si adatta altrettanto bene ai miei 190cm x 80kg: la misura C è comodissima per la schiena ma ha i braccioli troppo distanti dal corpo, mentre la misura B ha il supporto lombare troppo basso.

Dopo alcuni solleciti il supporto clienti Herman Miller ha onorato la politica di reso dichiarata sul sito e mi ha consentito di effettuare la restituzione ottenendo il rimborso. Consiglio a chi è indeciso di provare queste sedie perché i marchi che possono vantare simile qualità sono davvero pochi.

You would think when you are spending $7,000 on a single chair, they would do everything to make it a smooth process. Well, you are wrong.

I ordered, over the phone, an Eames chair for $7,000. The rep happily took my order and everything seemed great. Well fast forward a few weeks later when the chair is ready to ship. I check my email and the address it wrong. EZ fix right? WRONG.

They can't change the shipping address after the order is placed. Are we living in the 1920's before the invention of computers? You can't change the shipping address on a $7,000 chair? How insane is that?

Okay no problem, I will just cancel the order and re-order it. WRONG AGAIN! Well, the retail price of the chair went up $500. Now that same chair I ordered is $7,500! They will not match the price and on top of it, I was CHARGED $7,000 for the original chair I NEVER RECEIVED.

Now I'll have to do a chargeback on my credit card because Herman Miller says they didn't charge me. It's insane how hard this is becoming.

So unless you like to waste thousands of dollars, months of time and hours of headaches, I would stay far away from Herman Miller.

HORRIBLE CUSTOMER SERVICE!!

What happened to this company?!

I've been buying Aeron chairs for over 20 years now, 3 personally, and many at work. My original Aeron had issues, but warranty was handled quickly, without any issues. It was one of the reasons I continued to buy from them, no longer.

The last chair I bought for a gift literally fell apart (base w/piston fell out of seat) as I was taking it out of my car, and fell to the ground. Structurally, it is fine, but was scratched and gouged on one of the support frames. I thought, no problem, they always handle warranty issues really well.

They refuse to do anything about it, they have referred me to local dealers, who refuse to fix under warranty. They say they don't have parts (uh, you are the manufacturer). I have explained the issue over and over again, and they tell me the same thing over and over again, without trying to help me solve the issue.

Oh you are having problem with the dealer, just try another dealer. So the HM 12 year warranty is useless if the dealer decides they don't want to deal with it. There are only 2 dealers in the Seattle area, I am talking with both, and they take forever to respond. One has already said it isn't a warranty issue. My previous issue was handled directly through HM, they have apparently gone the route of trying to make it too much trouble to get warranty issues handled.

Herman Miller has sold me the chair directly, now refuses to honor the warranty, and is washing their hands of my issue. This could be the case of one bad customer service rep, but how would I know, all the e-mail comes from one e-mail address. I did get a response from someone who SEEMED more reasonable, but then the very next response was the same stonewall response from a previous reply. No idea who I am talking to, so I have to assume this is now company policy.

I have submitted a complaint to the BBB, for all the good it will do, but I'm also letting people know. If you have any problems, expect no help from Herman Miller. Your $1.5k+ chair has no better warranty than the discount unofficial resellers of HM chairs, which is absolutely no warranty.

Herman Miller is the worst customer service I've ever experienced. They're dismissive, and rude. When trying to get a repair from a purchase on the online store they told me to find a dealer and dismissed warranty claims within warranty.

Terrible customer service. I bought a standing desk. I have had three engineers out to try and fix things as the electronic function does not work.. its £3k+ desk. I am still waiting for the fourth engineer as we work through a process of elimination.. over months...I am doing all the chasing. Total apathy at their end, really surprising to be honest I was expecting decent service with their luxury price tags.

Excellent chair and service. Very confused by the other terrible reviews here!

The chair is super comfortable, I can already feel my back thanking me. Plus it is the only nice-looking office chair I was able to find that fits with a Scandinavian office vibe. The delivery man was really lovely and helpful, even taking away all the packaging which saves an annoying job! The best delivery service of any product I've ordered.

Customer service is a joke. I have spent thousands on a standing desk that does not function due to a missing power cable. There is no white glove assembly and I have sent 4 emails that remain unanswered over the course of several weeks.

I already put a lot of time in trying to contact HermanMiller so this one will be short. Worst customer support ever!

Oh my goodness, I must remember to look at trust pilot before dealing with any company.
HERMAN MILLER you are a disgrace. Really keen to sell expensive chairs with guarantees but when it comes to sending one back which is the most uncomfortable I have sat in, you don't answer phones, emails or contact forms!! BEWARE to BUY FROM THIS COMPANY. BTW. Still no response two days of trying! Herman Miller, contact me!!

Update after publishing this. Two very capable people at HM, one chased customer services and then customer services were very apologetic and have promised courier collection to arrange within 48 hours. It took a lot of effort but the company seems to have stepped up.