Hendy Group Anmeldelser 

Kia Sportage
Went back three times as vehicle not cleaned properly and tpms fault not sorted on three occasions in the end I did it myself
Rear screen had a fault which Hendy organised Autowindscreens to repair at their Hendy site in Portsmouth and whilst in Hendy's care the car was damaged by Autowindscreens and after months of trying to get the car fixed i am told it is down to me to get sorted via Autowindscreens
Absolutely disgraceful 😤

I travelled to them, they made me feel welcome and explained everything, I exported the vehicle.

My experience with the service on my car is not great. This mainly refers to the handling of it.
Could not book online so asked for a call back. Didn’t happen so chased and gave details of what I wanted to book. Still no phone call but had an email confirmation which was booked incorrectly. Took another few days to be booked right.
On the day of service, had the vehicle health inspection and one urgent attention at zero cost, which I tried to approve online but couldn’t so called. It was here I was told the cost was missing and I needed to pay. I asked for the nil cost to be honoured but was told no, even with my explanations of if I had been able to approve online it would have gone through, I paid this as felt I had no choice.
Raised a customer service feedback and this is still ongoing after nearly 10 weeks, as Hendy closed the case as they apparently made contact with me which didn’t happen and only found out when I chased for a response. Latest email came after I chased again as was told I’d have a phone call to discuss and nothing. Email offered £20 off next appointment which doesn’t make a difference to me as on a service plan. Waiting to see if I get another response

They were really helpful and accommodating, the service was very polite and friendly.
Mark went out of his way to be helpful and my new car is great.

Great service, great car

welcoming when i arrived a coffee waiting for us good experience showroom very smart

I purchased a used Renault Zoe from Hendy Portsmouth following assurances that it had been prepared to Renault Approved standards.

Unfortunately, what followed was a dispute lasting over six months before the sale was eventually unwound and the full purchase price refunded.

During that time the vehicle underwent repeated attempts at repair, including unresolved software and connected services issues, and I was repeatedly advised that resolution was close without any clear timescale for completion. The vehicle was never ultimately redelivered in the condition required for me to accept it.

Communication was one of my biggest frustrations. I frequently had to chase for updates, experienced long periods without responses, and the formal complaints process exceeded the timescales Hendy themselves had set out.

A Subject Access Request later revealed internal correspondence acknowledging defects with the vehicle, concerns about the possibility of rejection, and shortcomings in the vehicle’s preparation. It also showed the extent of the internal handling of the complaint.

Whilst Hendy eventually refunded the purchase price in full after I rejected the vehicle, this only occurred after months of unnecessary delay, extensive correspondence and significant time spent trying to obtain the standard of vehicle originally represented to me.

I appreciate that issues can arise with used vehicles, and I am not criticising Hendy simply because faults were found. My disappointment lies in the prolonged handling of the matter, the quality of communication, and the length of time it took to reach a resolution.

Based on my experience, I cannot recommend this dealership.

The dealer I worked with, Amanda was great. She had great email response time, made a walk though video of the car for me. Had every answer to all my questions and was very friendly.
Made the whole process very quick and pleasant. Outstanding customer service

Purchased my new citroen c3 aircross max from the Poole, Dorset branch. I have to say we received 5 star treatment from start to finish. Mary, who sold us the car, was brilliant as were all the staff we dealt with. I would not hesitate to use them again. Cannot praise them enough. Customer service was spot on.

Avoid there scamX treatments mine wasnt applied properly and areas missed which was told was normal. And make sure you get paperwork while there. They said would email it but I had to keep chasing them up for it. Never offered a service plan either.

(Contacted hendy via email provided here but they just referred it back to the same store so kina pointless really)

Great service form Stan D, excellent at his job, made the whole process quick and effortless.
the van was immaculate

The sales person was did not try to sale you any of the after sales products. He just explained what was available. Plus he arranged a discount on some mats. Overall 5*.

Hendy Car Store Portsmouth were fantastic because they not only found me a car but the service is 2nd to none. Found a car and test drove on the same day! I couldn't believe it. Thanks again Hendy portsmouth for a smooth and easy sale.

Quality cars and very good after sales team, no pressure sales and staff very friendly indeed. I enjoyed the whole experience, Hendy has a lovely show room and made me feel =very welcome. I feel confident sticking with this brand.

Excellent honest service, friendly staff and excellent vehicle preparation. Well done guys

I contacted James at Hendy Bournemouth this morning and had a brilliant discussion about a Kia EV2 advertised on Autotrader. He was impeccable and a credit to his company. Very knowledgeable and professional.

The service itself was carried out without issue, and I found Kieran in the service department to be polite, professional and helpful throughout. Unfortunately, the overall experience left me with concerns.

When booking the vehicle in, I specifically requested that the battery be checked due to previous failures and authorised replacement if necessary. Following the service, the battery continued to cause problems, resulting in multiple stop/start failures and dashboard warnings. Despite several follow-up emails, I was never able to obtain a clear answer as to whether the battery had actually been tested.

What further reduced my confidence was that the vehicle was undergoing a battery venting recall at the same time. Having since replaced the battery myself, I discovered that the battery terminals are readily accessible during this work, making it difficult to understand why no definitive battery test results were recorded. In addition, the vehicle warranty was only registered in 2025, so I would not have expected to incur the cost of a battery replacement.

In the end, I fitted a new battery and a local garage resolved the fault warnings within minutes. Whilst I appreciate the efforts made by Kieran to investigate my concerns, I was disappointed not to receive any response to my final email, particularly given the issues raised.

Separately, my complaint to customer services was not responded to, which further added to my dissatisfaction with the overall experience.

I don’t believe the experience justified the cost of a main dealer service and, regrettably, I am unlikely to return in future.

Bought a Mazda CX-5 from Portsmouth Van and Car centre. Numerous times it had to go back into the garage due to DPF faults. After 5 months and the car having been in the garage for around 1.5 months of those I raised a formal complaint - specially about the treatment from a sales individual within the centre. Lo and behold, the central customer complaint team just forwarded my complaint onto that sales 'manager' to deal with it - not to the centre director as per their policy. After a lot of stress we finally managed to get Hendy Ford to purchase back the vehicle (less 45p per mile on what we had already done). Still haven't had a closure statement from customer complaints. The Mazda CX-5 is straight back on the companies website ready for it's next unsuspecting victim. Glad to see that they've actually reduced the price over the last month or so to the price that they paid us. Small wins and all that. There's so many more issues with missed appointments, lack of being able to get hold of anyone on the phone, lack of updates whilst the car was in for repairs, lack of responses from the sales manager via email. Blame being placed on selling too many cars and not having enough ramps in the service centre. Avoid.

Elan and Charlie were amazing and really explained what deals were available to me.

It's a car dealership, so they are selling cars. Our salesperson was Amber, at Hendy Kia Bournemouth. She was knowledgable, personable and made sure she was explaining things to us. This included a test drive. Our car appeared when they said it would. We had a hiccup over insurance and Amber went out of her way to resolve it, even offering to drop the car off at our house if we could not arrange insurance. We went away happy after a friendly and easy purchase.