Hendy Group Anmeldelser 

How has this service not been closed down?

I have done well to protect my wallet from a £180 theft this morning. It was pretty distressful to hear that the repairs-man charges that much per hour to diagnose a problem without even offering to do anything about it. What kind of service is that?

After I showed reluctance to pay that much and risk being told that nothing could be done the receptionist - compliments to her efforts , she must be the only decent person working there - suggested she come out to my car to have a look at the problem and she could talk to the repairs man about it. This we did. Why was I asked to pay £180 then? Then I was told the repair would cost well over £1000. The problem with my car was through no fault of my own and this is how I've been treated.

It was about two long months ago I was contacted to be told to go to the Hendy garage to begin the repair process and this is what I've waited for? I was asked to arrive at 8am which I did and then was told that the repair man was busy doing an MOT and that if I had proceeded with his diabolically expensive diagnostic I would have to wait - which one is it? Should I arrive at 8am for a diagnostic or is he too busy doing an MOT to give it?

I left this garage feeling sick in my stomach by what these people were trying to do to me. Who would trust a car dealership as far as they could throw it?

I did a lot of research into the replacement for my diesel Mondeo Estate Titanium which had reached the end of its life and decided on a well equipped Skoda Octavia Estate, low mileage, petrol, manual. So after looking online for a while, I called into Hendys on the offchance they might be able to put their hands on one.
A computer check showed one in Exeter. I paid a refundable deposit, the car was brought to Hendys on a low loader,I had a test drive and took delivery a couple of days later. The salesman, Paul Di Marco was brilliant during the whole process. He explained everything in fine detail in a friendly and efficient manner. No pressure.
I've now done about 1000 miles in my "new" car and rate my overall satisfaction rating with Hendys and the car as 5*+.

An initial contact with Hendy Vauxhall put me through to Josh Anthony in sales, a very helpful, professional and knowledgeable salesman. We went out on a comprehensive test drive, discussed all the cars features and left me very confident in my choice of vehicle.
A very easy, pressure free experience with Josh and all the staff I interacted with at Hendy, all in all I'm one very happy customer.

The Team were very helpful and polite, and weren't pushy like some places we have been to.

Bought a car from Hendy byd 6 weeks ago, I was promised the car would be serviced, asked 3 times, whether service had been done before purchasing, sales representative Jake Bagwell maintained it had.
On getting it home went to start the car the following day, and had a flat battery, then found out service not done.
On speaking to Hendy they insisted battery check and serviced had not been done, I had to take 3 days of work as no courtesy car available for 2 weeks, to book the car in.
Once these matters had been rectified, I noticed the boot mat was wet, this again had to be booked in, losing me a further 2 days work.
I asked for a refund on speaking to Sanjay, he offered me a goodwill gesture of £300, I accepted this to bring the matter to an end.
I've been waiting 9 days, and still no transfer of £300 to my account, Hendy probably had no intention of paying the money to me.
Hendy was recommended to me, I won't be recommending them to anyone, the unprofessionalism and lies told, the lack of care and sub standards, tells me to advise anyone not to deal with Hendy.

Just lovely, knowledgable people that want to help you. The process was brilliant from start to finish, and even after sale support and customer care is exceptional.

Would have rated 3.5 if I could have. Early phone communication was great as was the appointment arranging process to view the car. Deposit paid to secure car in the meantime.
Appointment itself with Ross was great. (Sam also ) Friendly, approachable, and helpful throughout.
Low rating due to not being able to buy the car on a Sunday and having to wait 3 days for delivery despite paying in FULL on Sunday. Not the best after sales service. Brighton branch.

Ben was fabulous ..he took time and care to help me find the right car and package to go with it ..gave me a very fair price for my old car too...he explained every thing to me and the whole experience was brilliant. The only blip was when I picked my car up the outside had been valeted sadly the inside hadn't. Such a shame. But I have already recommended them to friends as its a great dealership at Eastleigh

Mary at Hendy Fiat was amazing and the only reason we chose to buy a car there. We bought an Audi from her previously so it was easy to deal with her again she is fantastic and nothing is any trouble for her she went out of her way and gave us an outstanding experience very lovely lady who we would recommend to anyone!

Great team - lots of time given to me as a customer and made me feel valued

I'd recommend Hendy Car Store Portsmouth to anyone because Mike was down to earth and friendly. He listened to my requirements and supported me throughout. I was in a rush for a new vehicle and he ensured I received the vehicle within the time requirement. I would recommend Mike to friends and family for a new car

Hendy Kia Bournemouth were very friendly and accomodating. They offered us a good deal and we are very pleased with our new EV3.

Having had a bad experience with a local garage to us it was an absolute pleasure to deal with this team. From the first phonecall the service and attention to detail was fantastic. We drove over two hours to pick up this car and it was really worth the time. Recommend if you are wanting high levels of professional customer service and quality.

I'd recommend Hendy Used Eastleigh Leigh Rd because . I had a great experience from start to finish. Charlie was very knowledgeable. When I booked the on line test drive he sent a video of the car inside & out. Thank to all at leigh Rd Hendy Ford .

They made us feel comfortable and were not pushy and they were very informative and friendly.

Callum and the team went out of their way to help me. His service as fantastic and I would come back again because of the great service he gave me, top stars. Hendy Poole Road Vauxhall.

2nd time using Hendy Nissan for our vehicle needs, went for an early upgrade and been listened too perfectly to find the right choice online with our new family needs.
Fantastic service and can't recommend enough

Good over all experience.

We visited the Portsmouth branch to view and test-drive a car, but decided to reserve a similar vehicle from the Exeter branch instead. We paid a deposit based on the clear agreement that the car would be transferred within one week.
We made it very clear from the outset that timing was important because we were due to go on holiday two weeks later. Unfortunately, we received no meaningful updates, and the transfer was delayed by 2 weeks. We were only contacted the day before our holiday, leaving us with no option but to withdraw from the viewing/ testing and potentially buying the car. A situation that could easily have been avoided if the agreed timeline had been respected or if we had been kept informed.
What has been even more frustrating is what happened afterwards. It has now been over a month since we pulled out, and despite being told that our deposit would be refunded, we still have not received it. We have called several times and are repeatedly promised that someone will get back to us, but no one ever does, and the refund remains outstanding.
Delays can happen, but poor communication and failing to return a customer's money for over a month is simply unacceptable and ILLEGAL.
We had a similarly disappointing customer service experience when we purchased our current car from Hendy. We had hoped things would have improved since then, but unfortunately this experience suggests otherwise.