The sales approach was relaxed and made my purchase easy. I had previous dealings with this establishment many years ago when it was Westover Nissan which is why I returned to the site. I am a Nissa... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Callum .. The Man that Can solved my problem… Engine Management light cleared …despite not having booked an appointment. Highly recommended brilliant Customer Services. So very grateful/Rose Haw... Se mere
Virksomheden har svaret
Bought second hand car at higher price through Hendy specifically for their warranty- but no end of problems, have to wait 4 months to be able to book car in, and then won’t cover anything (eg they s... Se mere
Virksomheden har svaret
Mary and the team at Hendy Citroën in Poole were great. I travelled three hours to test drive and buy a car, and Mary went out of her way to make the whole experience pleasant and smooth. She has... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are the UK's premier family motor group. Proudly representing 19 manufacturers across the South Coast and beyond. Est. 1859
Kontaktoplysninger
Leigh Road, Eastleigh, Storbritannien
- www.hendy.co.uk
3,8
God
3 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very impressed with the car and the customer service
The sales guy at Hendy Hyundai made me feel welcomed and valued right from the outset.
All in all a pleasant buying experience and I am very pleased with the new car.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hendy Group
Hello Dave, Thank you for your lovely review! We're delighted to hear that our sales team made you feel welcomed and valued from the very beginning. It's fantastic to know that you had such a pleasant buying experience and that you're so pleased with your new car. Kind regards, Clare
The company is well run and we have…
The company is well run and we have bought many cars new and used through their various local site and on this occasion Kieron was an exceptional.
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hendy Group
Hello Stephen, Thank you for your wonderful review and for your continued loyalty over the years. We're delighted to hear that you've had such positive experiences with our various sites, both for new and used vehicles. It's especially pleasing to know that Kieron provided exceptional service on this occasion. Kind regards Clare
Friendly
Friendly, helpful staff made us feel very welcome and valued as a customer.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hendy Group
Hello Joe, Thank you for your kind review! We're delighted to hear that our friendly and helpful team made you feel so welcome and valued as a customer. Kind regards Clare
Poor Communication at Hendy Ford Hants…
Poor Communication at Hendy Ford Hants branches. Bad counter staff response.
I booked an MOT with what appeared to be a 7 hour window (11am to 5pm) so I wanted to discuss it as I thought 7 hours for an MOT was a tad long. I rang the Cosham Branch... The phone rang & rang & rang. After 10 minutes I hung up. I tried again after a few hours... Ditto. I tried a different branch... Ditto. I tried the HQ in Chandlers Ford... Ditto. I emailed the HQ. Not heard back. I emailed the Cosham manager. Ditto. I went into a local branch. Not much fun. Sadly, it's not unusual. I think it's just a cliché of the classic English retail experience a la Fawlty Towers or examples on Watchdog or even Rogue Traders'. Sigh ... I think I'll go elsewhere. Job number 50475
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hendy Group
Good morning, I'm very sorry to see this and can only apologise. If you wish to raise a complaint, please could you email our 'customerfeedback@hendy-group.com' address with your contact information, registration number, and any further details you may have about your experience so we can escalate this to our management team for investigation. Kind regards, Clare.
made welcome by sales staff and found…
made welcome by sales staff and found the whole process of buying a vehicle very easy
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hendy Group
Hello Michael, Thank you for your lovely review! We're delighted to hear that our sales team made you feel welcome and that you found the vehicle purchasing process so easy and straightforward. Kind regards Clare
I was impressed with Hendy Car Store…
I was impressed with Hendy Car Store Portsmouth because of the service. Our salesperson Luke Dancey was very good indeed and handled the part exchange and sale well. He was attentive and not a hard sell. On the day of the pick up everything went smoothly, even though it was on a Sunday. Subsequently we have had a small issue with the electric windows which was covered under warranty and we had repaired at my local dealer. The only slight issue was the time that it took for Hendy to settle the payment with me, however Luke did keep me informed and in spite of being in a difficult position was cheerful and it was all sorted eventually. I guess they are a big group, so things take time and you do at least have the certainty that you will get paid in the end. Thank you Luke
7. juni 2026
Uopfordret anmeldelse
Besvarelse fra Hendy Group
Hello Justin, hank you for your fantastic review. We're delighted to hear that you were impressed with the service you received from Hendy Car Store Portsmouth.
It's wonderful to know that Luke made the buying experience so positive, handling your part exchange and purchase professionally, attentively, and without any pressure.
We're sorry to hear that you experienced a small issue with the electric windows, although we're glad this was resolved under warranty by your local dealer. We also appreciate your patience regarding the payment settlement process.
Kind regards Clare
From the very beginning they were…
From the very beginning they were friendly, helpful and very professional. Joe Hampton was wondeful, he explained everything clearly. He was very knowledgeable and friendly and was excellent in every way. Jamie the manager also introduced himself and was friendly and helpful. Hendy Nissan were excellent all round.
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hendy Group
Hello Keith, Thank you for your wonderful review. We're delighted to hear that you found the team friendly, helpful, and professional from the very beginning.
It's fantastic to know that Joe made such a positive impression, taking the time to explain everything clearly and providing knowledgeable, friendly service throughout. We're also pleased that Jamie took the time to introduce himself and ensure you felt welcomed and supported during your visit.
Kind regards
Clare
Unprofessional
Not sure how the Technicians can concentrate on their work at the Crawley van location . The music is deafening from the service bay . Not very professional AT ALL
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hendy Group
Hello Mark, I'm very sorry to see this and can only apologise. If you wish to raise a complaint, please could you email our 'customerfeedback@hendy-group.com' address with your contact information, registration number, and any further details you may have about your experience so we can escalate this to our management team for investigation. Kind regards, Clare.
I would recommend Hendy Land Rover…
I would recommend Hendy Land Rover Christchurch to friends and family because the car was fantastic, exactly what I wanted. The process was quick and easy. The customer service was 10 out of 10 and in particular our Salesman Scott Bowers was fantastic from start to finish. He made everything effortless for us, got us to exactly where we wanted to be. Made the sale amd collection quick and easy and his aftercare has been excellent. Couldn't recommend Scott highly enough.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hendy Group
Good morning, Thank you for your fantastic review. We're delighted to hear that you found the car exactly what you were looking for and that the whole process was quick and easy.
It's especially wonderful to hear that Scott provided such exceptional service from start to finish.
Your recommendation means a great deal to us.
Kind regards Clare
Old age stops test drive
Because of old age was unable to get a test drive . Spent over an hour in the show room discussing the purchase of a new car. Having chosen the model and spec. I was refused a test drive because of my age. Apparently Henry only allowed test drives if you are under 76.
As I have had a knee replacement it is important to me to be sure one is comfortable driving the car. No test no buy.
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hendy Group
Good morning, I'm very sorry to see this and can only apologise. If you wish to raise a complaint, please could you email our 'customerfeedback@hendy-group.com' address with your contact information, registration number, and any further details you may have about your experience so we can escalate this to our management team for investigation. Kind regards, Clare.
Very happy with the customer service at Hendy car store Portsmouth
We were very happy with the customer service from Keelan at Hendy car store Portsmouth. He was polite, helpful and we ended up getting a lovely Kia Sportage from him. Very satisfied, thankyou.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hendy Group
Hello Leanne, Thank you for your lovely review! We're delighted to hear that you were very happy with the customer service you received from Keelan. It's fantastic to know that we helped you find a lovely Kia Sportage. Kind regards Clare
Hendy service are total rubbish
Southampton service centre for Renault is so shockingly bad that after one week of trying to get an urgent warranty appointment for my Horsebox there is still ZERO response by the service department and unable to get my brand new faulty Horsebox checked out! Absolute rubbish and in my opinion it runs through Hendy service departments as we stopped buying cars that had to be serviced by Hendy when we had had several terrible experiences with Cosham service departments. Come on guys be better! Calling you 5 times a day to attempt a response have now gone to complaints department and been advised to go miles away to Aldershot🙈🥹
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hendy Group
Good morning Amanda. I'm very sorry to see this and can only apologise for the inconvenience at this time. If you wish to raise a complaint, please could you email our 'customerfeedback@hendy-group.com' address with your contact information, registration number, and any further details you may have about your experience so we can escalate this to our management team for investigation. Kind regards, Jonathan.
Friendly and knowledgeable staff that…
Friendly and knowledgeable staff that worked with me to help me find the right vehicle for my needs
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hendy Group
Hello Paul, Thank you for your review. We're delighted to hear that our friendly and knowledgeable team helped you find the right vehicle for your needs. Enjoy your new car! Kind regards Clare
Although the staff at the Nissan…
Although the staff at the Nissan Crawley branch were good, I would strongly suggest you do your own gov.uk searches of the MOT history to see true mileage as we almost signed for a car that had advertised 31k miles but after checking, it was actually 45k miles!
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hendy Group
Hello Sam, I'm very sorry to see this and can only apologise. If you wish to raise a complaint, please could you email our 'customerfeedback@hendy-group.com' address with your contact information, registration number, and any further details you may have about your experience so we can escalate this to our management team for investigation. Kind regards, Clare.
I wish we’d had a better experience…
I wish we’d had a better experience from such a big garage. Unfortunately, between lack of communication, a mismatch of communication when it was there, and many mistakes made, at our expense, from the garage upon fixing our car (or not fixing it properly), I would never visit again. Quality of work, as well as customer service was well below par, especially considering the exorbitant prices charged. This particular experience is in relation to Hendy Salisbury.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hendy Group
Hello Samantha, I'm very sorry to see this and can only apologise. If you wish to raise a complaint, please could you email our 'customerfeedback@hendy-group.com' address with your contact information, registration number, and any further details you may have about your experience so we can escalate this to our management team for investigation. Kind regards, Clare.
Bought my Mazda from them
Bought my Mazda from them. All went smoothly and couldnt be happier with my new car.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hendy Group
Good morning, Thank you for your review. We're delighted to hear that everything went smoothly with the purchase of your Mazda and that you're so pleased with your new car. Kind regards Clare
Great service friendly staff great value
Great service friendly staff great value
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hendy Group
Hello Clive, Thank you for your review. We're delighted to hear that you received great service, found our team friendly, and felt you received great value. Your feedback is greatly appreciated. Kind regards Clare
Fiat service
Was asked to bring our Fiat Arbarth in for a service at 8.AM , the service was completed by 13.10 which meant my husband was hanging around for over 5 hours with no apology for the lateness . This is appalling service .
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hendy Group
Hello Jane, I'm very sorry to see this and can only apologise. If you wish to raise a complaint, please could you email our 'customerfeedback@hendy-group.com' address with your contact information, registration number, and any further details you may have about your experience so we can escalate this to our management team for investigation. Kind regards, Clare.
The staff were extremely helpful
The staff were extremely helpful. Answered all questions asked. They weren't pushy at all with regard to adding extras on
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hendy Group
Hello Brian, Thank you for your kind feedback. We're delighted to hear that our team was able to answer all of your questions and provide helpful support throughout the process. It's especially pleasing to know that you felt comfortable and never pressured into adding any extras. We appreciate you taking the time to share your experience. Kind regards Clare
Not good-shocking
We booked our Land Rover for a product recall and a warranty issue. You would think this would be simple. We left the car at the garage overnight by agreement. When we collected the car the following morning, we found a large scratch along the side, which Hendy fixed. Shortly after picking the car up, we noticed a crack in the windscreen. The crack was next to where they had just installed a replacement dashcam under warranty. The dashcam is also installed poorly, leaving surplus glue on the windscreen. Hendy do not want to fix the issues and chooses to ignore our emails. This has been a terrible experience for us.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hendy Group
Hello Ina, I'm very sorry to see this and can only apologise. If you wish to raise a complaint, please could you email our 'customerfeedback@hendy-group.com' address with your contact information, registration number, and any further details you may have about your experience so we can escalate this to our management team for investigation. Kind regards, Clare.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.