Hendy Group Anmeldelser 

2.842
•
TrustScore 4 ud af 5

3,8

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Callum .. The Man that Can solved my problem… Engine Management light cleared …despite not having booked an appointment. Highly recommended brilliant Customer Services. So very grateful/Rose Haw... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Bought second hand car at higher price through Hendy specifically for their warranty- but no end of problems, have to wait 4 months to be able to book car in, and then won’t cover anything (eg they s... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Mary and the team at Hendy Citroën in Poole were great. I travelled three hours to test drive and buy a car, and Mary went out of her way to make the whole experience pleasant and smooth. She has... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I knew the whole Kia range is excellent and had already made my mind up to buy one. The buying experience was further enhanced by the salesperson Ben Ward. He was knowledgeable, interesting and made t... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Bilforhandler
  2. også i
  3. Privatchauffør

Skrevet af virksomheden

We are the UK's premier family motor group. Proudly representing 19 manufacturers across the South Coast and beyond. Est. 1859


Kontaktoplysninger

3,8

God

TrustScore 4 ud af 5

3 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 99 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,8

Alle anmeldelser

(2.842)

550 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Hendy Land Rover Southampton were…

Hendy Land Rover Southampton were really helpful and I'd recommend them because
First time I had purchased a car from these guys and it was a great professional service.
From the first phone enquiry I made to the quick follow up they were all over their gig.
Doing the finance deal was seamless as they just walked me through the process.
A special mention should go to Ricard Knight the salesmen who looked after me.
Never pushy or trying to do the hard sell just a guy that knows his job and is a bit of an old pro.
I have no hesitation in recommending Hendy Land Rover Southampton

28. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Hendy Group

Hello Scott,
Thank you for your fantastic review! We're delighted to hear that your first experience with us was such a positive one. It's great to know that everything from your initial enquiry through to arranging the finance was smooth and professional. We'll be sure to pass your kind comments on to our salesperson, who will be thrilled to hear that their knowledgeable, no-pressure approach made such a positive impression. Thank you for your recommendation, and we hope you enjoy your new car!
Kind regards, Clare

Bedømt til 5 ud af 5 stjerner

The sales person know what he was…

The sales person know what he was talking about made things easy to understand he was very polite

31. juli 2026
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Besvarelse fra Hendy Group

Hello Martin,
Thank you for your kind review! We're delighted to hear that our salesperson made everything easy to understand and provided polite, knowledgeable service throughout. We really appreciate your feedback and hope you enjoy your new car.
Kind regards, Clare

Bedømt til 5 ud af 5 stjerner

Easy honest transaction

Easy honest transaction

1. august 2026
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Besvarelse fra Hendy Group

Hello Colin,
Thank you for your feedback! We're delighted to hear that you found the process easy and straightforward.
Kind regards, Clare

Bedømt til 5 ud af 5 stjerner

Approachable and helpful staff

Great experience. Love my car!

1. august 2026
Uopfordret anmeldelse
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Besvarelse fra Hendy Group

Good morning,
Thank you for your review! We're delighted to hear you had a great experience and that you're loving your new car. We really appreciate your feedback and wish you many happy miles ahead. Enjoy your new vehicle!
Kind regards, Clare

Bedømt til 5 ud af 5 stjerner

Easily one of the most professional experiences!

I’ve just had a fantastic experience buying a used car from Hendy. Oscar looked after me from start to finish, and the whole process was easily one of the most professional and enjoyable car-buying experiences I’ve had in years.

If you’re looking for a used car in the South East, I’d definitely recommend giving Hendy a look. Based on my experience, you won’t be disappointed.

8. august 2026
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Besvarelse fra Hendy Group

Hello Jonny,

Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Oscar provided a professional and enjoyable experience from start to finish. Your recommendation means a lot to us, and we're thrilled that we could help you find the right car.

Kind regards, Clare

Bedømt til 5 ud af 5 stjerner

Hendy Dacia Ferndown - Great Service

Hendy Dacia Ferndown were really helpful and I'd recommend them because the level of service was excellent. Really took the time to make sure our choice was right, and sourced vehicle from another dealer swiftly. Great experience!

30. juli 2026
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Besvarelse fra Hendy Group

Hello Lisa,
Thank you for your fantastic feedback! We're delighted to hear that our team provided excellent service and took the time to help you find the right vehicle. It's great to know that sourcing the vehicle quickly made your experience even better. We truly appreciate your recommendation and hope.
Kind regards, Clare

Bedømt til 5 ud af 5 stjerner

Purchase of car from Hendy Bournemouth

Hendy's experience eased the purchase process and James Stephens was most helpful throughout, eg by answering my questions promptly and delivering the car..

30. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Hendy Group

Good morning,
Thank you for your lovely feedback. We're thrilled to hear that we could help make the purchase process easy and enjoyable for you.
Kind regards, Clare

Bedømt til 5 ud af 5 stjerner

Mike was excellent

Mike was excellent, knowledgeable and found me the right car.

Would highly recommend. Relaxed atmosphere. Good showroom.

All good!

30. juli 2026
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Besvarelse fra Hendy Group

Hello Daniel,

Thank you for your kind review! We're delighted to hear you enjoyed the relaxed atmosphere and our showroom and that Mike found the right car for you. We really appreciate your recommendation.

Kind regards, Clare

Bedømt til 3 ud af 5 stjerner

Service reception ( 1 person ) needs motorbility retraining asap

On arrival to drop my Motorbility car off for an MOT I didnt like the female service receptionist insistance that I had to sign a £250 insurance waiver before she let me have the booked courtesy car.

I explained this was not needed as I was covered on my motorbilty insurance but she was insistant so it was sign or no car.

Made me feel very awkward tbh

To note this is the 3rd courtesy car from there and I didnt have this issue before, Retraining needed portmouth branch
Although she was no youngster and she has worked there for yrs 9 .15 am 06.08.2026 on returning the car it couldnt have been better as another receptionist was at the service desk and was the nicest person ever.
She quickly sorted the cars mot papers and handed me the keys to my car. One bad apple as they say ( always the older ones in my experience) 2 STARS DEDUCTED as it should have been a 5 star experience as it always had been in the past

6. august 2026
Uopfordret anmeldelse
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Besvarelse fra Hendy Group

Good morning .
I'm very sorry to see this and can only apologise. If you wish to raise a complaint, please could you email our 'customerfeedback@hendy-group.com' address with your contact information, registration number, and any further details you may have about your experience so we can escalate this to our management team for investigation.
Kind regards, Clare.

Bedømt til 5 ud af 5 stjerner

Hendy Renault Super Customer Service.

Had warning lights on my Scenic e tech and RAC advised to go straight to dealership. My Renault dealership is Renault Eastleigh..Southampton. So I drove there and met Amy and Holly at the service reception. They were tremendous, recognised our situation and acted with speed. Consequently the fault was found and in about 1 hour we were on our way. Great customer service and many thanks from the both of us.

7. august 2026
Uopfordret anmeldelse
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Besvarelse fra Hendy Group

Good morning Alan. Thank you for sharing your 5-star review and feedback! We really appreciate it and I will forward your comments onto the team as well. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan.

Bedømt til 5 ud af 5 stjerner

Impressive and Seamless

Very good Service. Thanks to Lucy in helping me sort my car. Im loving it.

6. august 2026
Uopfordret anmeldelse
Hendy Group-logo

Besvarelse fra Hendy Group

Hello Mohamed,

Thank you for your kind review.

We're delighted to hear that you received very good service and that Lucy was able to help you get everything sorted with your car. It's wonderful to know that you're loving it and enjoying the experience.

Kind regards, Clare

Bedømt til 1 ud af 5 stjerner

Appalling service level

Appalling service level. Absolutely no 'Customer Care'.
My Jaguar F-Pace developed an electrical fault and completely shut down. It was recovered by the AA to Hendy Jaguar Southampton, on the 24th July and is still there! I have done most of the chasing for updates and today received a call to say that they might look at fixing it 'mid next week', about the 12th August! No offer if a courtesy car and practically no response from their complaints department. Hendy and 'customer care' do not go together!

24. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Hendy Group

Hello Mark,

I am sorry to see this and can only apologise. I believe a complaint has already been raised on your behalf and allocated to an appropriate manager for further investigation.

Kind regards Clare

Bedømt til 5 ud af 5 stjerner

Knowledgeable, no pressure sales staff

Sales exec. (Luke) at Hendy Alpine Southampton was very knowledeable about the A110 with a professional but no pressure approach. Good test drive on variable roads. Handover was detailed and comprehensive. Overall experience very good.

26. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Hendy Group

Hello Stephen,
We're delighted to hear that you had such a positive experience with our Sales Executive, Luke. It's great to know that their knowledge of the Alpine A110, combined with their professional and no-pressure approach, helped make your visit both enjoyable and informative.

We're also pleased that you were able to experience the vehicle properly on a varied test drive and that the handover process was detailed and comprehensive, ensuring you felt fully confident with your new car.

Kind regards, Clare

Bedømt til 5 ud af 5 stjerner

Top tier transparent service

The whole process was transparent, at all stages I was given options. Pros and cons explained, given time to think through and make informed choices. Very patient, and willing to start the process all over again whenever I didn't understand or felt I needed to revisit some earlier stage in order to get that assurance and self belief that I'm doing the right and best thing for my situation. Excellent communication, given updates at each stage.

13. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Hendy Group

Good afternoon,

Thank you for your fantastic review.

We're delighted to hear that you found the entire process transparent and informative from start to finish. Ensuring our customers feel confident and comfortable with their decisions is incredibly important to us, so it's wonderful to know that you felt supported throughout every stage.

Kind regards Clare

Bedømt til 5 ud af 5 stjerner

Used vehicle Purchase

I used Henry as I saw a vehicle on their website which I quite liked. I arranged a visit and had some discussions with Hayden about the car and my options.
I used my current vehicle as part ex and we agreed the next steps. The process was very straightforward and easy to complete, as in paperwork etc. Hayden and the other team members were very professional and made me feel welcome.
The showroom has an extensive range of vehicles, enough to suit all budgets.

15. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Hendy Group

Good morning Mr Howe, Thank you for your wonderful review! We're delighted to hear that Hayden and the team made you feel welcome and helped make the process of purchasing your vehicle straightforward and stress-free. It's great to know that everything, from discussing your options and arranging the part exchange to completing the paperwork, was handled professionally and efficiently. Kind regards Clare

Bedømt til 5 ud af 5 stjerner

Codi was fantastic

Codi was fantastic. She was so friendly and professional, and answered all my questions with patience and in great detail. Would definitely recommend.

18. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Hendy Group

Hello Jennifer, Thank you for your lovely review! We're delighted to hear that you had such a positive experience with Codi. It's wonderful to know that she was friendly, professional, and took the time to answer all of your questions thoroughly and patiently. Kind regards Clare

Bedømt til 5 ud af 5 stjerner

Jamie was brilliant

Jamie was brilliant - great person to deal with!

25. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Hendy Group

Hello Will, Thanks for the 5-stars! We really appreciate it and we are pleased to see that Jamie was great to deal with. If there is anything more we can do to assist, please let us know! Kind regards, Clare.

Bedømt til 1 ud af 5 stjerner

Avoid At All Costs!

We bought a used car from Hendy which is fast turning into a huge regret. We bought a used car and fully except wear and tear. However once we picked up the vehicle we noticed that the car had not been cleaned inside, there were stains all over the interior, and human nose waste on the back of the infotainment screen. We contacted the sales person (David) to resolve the issue, he advised us to either bring the car back to be cleaned or get a quote locally. We have received and sent the quotation back to David and have had to chase him for over a week, never receiving a call or response to emails. We have since noticed a parking sensor fault, and one of the sensors has come away from the housing. There has been no after care or urgency in resolving the issues. I do not believe that Hendy Cars perform a pre delivery inspection when taking in used cars, they just sell them to the next customer putting families at risk when car safety features are not checked and in working order. We logged an official complaint which has not been taken seriously, if this continues we will have no choice but to raise with the motor industry ombudsman. Protect your families and avoid this dealer at all costs! If I could give zero stars I would.

25. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Hendy Group

Hello Andrew, I'm very sorry to see this and can only apologise. Please can you forward your official complaint to our 'customerfeedback@hendy-group.com' address with your contact information, registration number, and any further details you may have about your experience so we can escalate this to our senior management team for investigation. Kind regards, Clare.

Bedømt til 5 ud af 5 stjerner

I felt that I could trust the entire…

I felt that I could trust the entire selling process which was professionally managed and I can honestly say it was a very pleasant experience. I have purchased the right car for me. Ben Raines was the sales person and Georgia in Service both of whom delivered a an enjoyable and knowledgeable service.

24. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Hendy Group

Hello Michael, Thank you for your wonderful review! We're delighted to hear that you found the entire buying process professional, trustworthy, and enjoyable.

Thank you for your kind comments about Ben and Georgia, who will be pleased to hear that their knowledgeable and customer-focused approach helped make your purchase so enjoyable.
Kind regards Clare

Bedømt til 5 ud af 5 stjerner

Very impressed with the car and the customer service

The sales guy at Hendy Hyundai made me feel welcomed and valued right from the outset.
All in all a pleasant buying experience and I am very pleased with the new car.

21. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Hendy Group

Hello Dave, Thank you for your lovely review! We're delighted to hear that our sales team made you feel welcomed and valued from the very beginning. It's fantastic to know that you had such a pleasant buying experience and that you're so pleased with your new car. Kind regards, Clare

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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