Hendy Group Anmeldelser 

The whole experience of buying a vehicle from Hendy Group is amazing. Everyone who works there are friendly and helpful. You are made to feel special and many efforts are made to make the collection of your vehicle a day to remember.
Definitely a 5 star experience.

I found staff very friendly and helpful and treated me with respect.

great range of models, especially the top of the range variant I was interested in. great salesman, friendly and knowledgeable. I was given a fair px allowance against my previous car, all in all great service.

The Kia section of Hendy Tunbridge Wells is well laid out in pleasant surroundings, with a good selection of new vehicles on display and provides first class customer service from the overall sales team, in particular Jude Lamb.

The salesman was very helpful. Just a slight mark on the paintwork near the nearside reflector which is being dealt with soon.

Hendy Telephone customer service is dismal. shame they took over from the Westover Group. I always felt like a valued customer but nowadays having to wait on the phone for 20+ minutes just to get to speak to someone is ridiculous.I am not talking about once as this has happened on many occasions. You need to sort this out.. Land Rover is a premium brand but now when i phone up its like phoning a utility company and being put on hold for 25 years !!!

Absolutely shocking service from Hendy Group (Nissan Eastleigh). No one EVER picks up the phone so you can’t book a service or get an update on a service. Fill in the online form and no EVER gets back to you. After a service in May told I needed a specific part and I’d get a call when the part was in. No one EVER called me back. As I couldn’t phone them or log an online enquiry as no one EVER responds so by August I eventually gave up and drive in. They apologised and booked me in. Issue only partly resolved, totally missed the associated issue which I told them about. So no two weeks later phoning and surprise surprise no one picks up. I won’t buy a Nissan car again because the dealership service is that bad.

My husband bought a Land Rover Defender from Hendy Christchurch. It was an absolute disaster from the moment we arrived to collect it.
We traded in our car and this was dealt with first, car assigned to trade. Paperwork for new car next completed then when we needed to tax the Defender we were picking up we were told there was no V5 so it couldn’t be taxed. The salesman advised it had tax on it from the previous owner (who was still going to be the registered keeper until the V5 issue was resolved!) so would be ok to drive. We were unsure of this but as we had driven over 4 hours to collect the car and had already given over our car we took his word for it. Obviously they knew about this before the car was put up for sale and we were put in a very awkward situation. If we had decided not to complete the deal and took our old car back it would have had another owner on it. Looking back now we were misled over the details of the car that was being sold and this really should not happen in a main dealership. The story of the details as to why the car was never “assigned to the trade “ changed every time we had the pleasure of speaking to Hendy employees over the next 3 weeks. Calls were never returned without being chased, the story changed everyday, and the Defender could not be used, as we were unable to tax it in our name. After 2 weeks we decided to use our rights under the consumer rights act and reject the vehicle and asked for a refund. More and more people were involved at Hendys the majority completely forgot what they had promised to do as soon as the phone was put down, although to be fair there were 2 members of staff who tried their best to resolve the situation. The car has now been collected and 5 days after collection we have received a refund. My advice would be, never trust a car salesman, do not trade your car in until you have seen the V5 for the car you are buying and are happy that the car can be put into your name.
The car was collected by Hendys on Wednesday 12 July and was back up for sale on the 14 July ready for the next person to be taken for a ride by the car sales person!

Car returned to me filthy and no fuel

I visited Hendy Hyundai Poole on 13 June 2026 specifically because Hendy was advertising a £0 Advance Payment special promotion on its own website. I had also checked the Motability pricing and knew that the Hyundai Tucson was available with lower Advance Payments, starting from £199. I had arranged an appointment with Richard, who was presented to me as a Motability specialist.

I was specifically interested in the Hyundai Tucson and asked about the lower Advance Payment options, including the £0 promotion I had seen advertised by Hendy. I was told that the lower options were not available and that the Tucson was only available with a £1,499 Advance Payment.

After the appointment, I checked the information myself again. I have screenshots from the relevant period showing four Tucson options on the Motability Scheme with Advance Payments of £199, £999, £1,099 and £1,499. I also retained a screenshot of the £0 Advance Payment Hyundai offer advertised on Hendy's own website at the time.

This was particularly concerning because the £0 offer was being advertised by Hendy itself, while the Motability Scheme was showing other Tucson options starting from £199 at the same time.

By the time Motability became involved, I was told that Richard had already left the business. A rather convenient development, given that he was the person who could have directly explained what happened during the appointment.

I raised a formal complaint with Hendy on 14 June 2026 and received an automated acknowledgement the following day. I followed up on 13 July, but received no substantive response.

I subsequently contacted Motability. They registered my complaint and contacted Hendy directly. I was told that the matter had been passed to the Sales Manager. When I still received no contact, Motability contacted Hendy again.

As of 17 August 2026, I am still waiting for Hendy to contact me about my complaint.

The financial aspect of this matter is particularly concerning. I attended the dealership specifically because Hendy was advertising a £0 Advance Payment promotion, yet I was told by the Motability specialist that the Tucson was only available with a £1,499 Advance Payment.

Had I accepted the information I was given, I could have ended up paying £1,499 for a vehicle when a £0 Advance Payment promotion was being advertised by the same dealership. From my perspective, this goes beyond a simple misunderstanding or poor customer service. It raises a serious concern that I was being directed towards a substantially more expensive option despite cheaper options being available.

I am not in a position to establish the salesperson's motive, but the discrepancy between the information I was given and the documented offers available at the time is sufficiently serious that I believe it warrants investigation.

I hope Hendy will eventually investigate what happened and provide a proper response.

Updated 20 Aug:

It is particularly frustrating to now be directed publicly to the same email address I originally used to make my complaint ten weeks ago.

Great experience buying a used car from Hendy KIA Eastleigh.
Ben made it easy & straightforward. He was very professional, friendly & knowledgable.!
Everything was explained clearly & he couldn't have done more.
Thankyou Ben. Thankyou Hendy KIA

Outstanding Service from Harry!I recently bought a vehicle from Hendy, and I cannot recommend Harry highly enough. From start to finish, he completely changed my perception of the car-buying experience.Here is why you should ask for Harry:Completely Honest: No hidden agendas, no pressure tactics, and total transparency about pricing and vehicle history.Incredibly Helpful: He took the time to understand exactly what I needed and answered every question thoroughly.True Professional: He made the entire process smooth, straightforward, and stress-free.If you are visiting Hendy, do yourself a favour and ask for Harry. Dealerships need more salespeople like him!

Hendy Geely Eastleigh

Unacceptable vehicle faults, misleading range claims, and endless delays

I would strongly advise anyone to exercise caution with both this brand and this dealership based on my experience.

Misleading Range: The baseline dashboard range delivered is nowhere near what was represented during the sales process to secure the purchase. I part-exchanged a vehicle that ultimately provided more real-world range than this car, despite assurances regarding its newer battery technology would exceed range on the car I part exchanged.

Persistent Vehicle Faults: The DAB radio is practically non-existent and highly patchy, and the vehicle has suffered major safety issues, including Air Bag Warning failures.

Unacceptable Lead Times: Waiting 6 to 8 weeks just to source replacement parts for critical safety issues and essential repairs is completely unreasonable for a main dealer network.

Due to the total lack of resolution, ongoing delays, and poor support, this matter is now formally with the Financial Ombudsman Service for investigation.

Save yourself the headache and look elsewhere.

Clean, cool showroom. Had the car I wanted to buy. Salesman was knowledgeable and helpful. Agreed to buy.
Then it went wrong in the 1.5 week gap between viewing and collecting. Things that were promised (service/paintwork restoration) were not done and had to be chased by me. No comms from Hendy Mazda. First thing I knew of the salesman leaving was when I emailed on the Saturday before a Tuesday collection, 8 days after I had test driven the car and was a little alarmed to receive an out of office telling me that Tommy had left the business. I tried to call but "there was no one from the sales team able to take my call". Eventually made contact via email with Lewis, after I chased, using the logic of Tommy's email address and applying Lewis' name. The comms/process was simple and should have been done.
On the day, Melissa was brilliant. Stepped over from the Ford side. Welcoming and professional. Lewis arrived just before we left to apologise. Felt a little bit late. It would have cost Hendy's peanuts but no mats in a £28k car. When most are "good", it's the little things that are important.

Hendy was fantastic. I was helped by Tate and he was so patient with answering all of my many questions. I had interactions with other staff there and they were all so nice and helpful.
Nothing was too much trouble and no pushy sales which was a breath of fresh air!. The car was fantastic too!.
I wouldn't hesitate to use Hendy again.

Peter in the sales was Professional Helpful Polite & Friendly. I did not end up buying the car from him as what I wanted was not available but I bought a Skoda elsewhere as a result of the test drive and information he provided. After 25 years of driving Landrover Discoveries I swapped brand.

great friendly garage, very helpful and professional

The customer service is second to none. The staff are very helpful and knowledgable.

Disappointing service from start to finish. Sales staff are attentive when they think they have a sale, but vanish the moment you challenge them on their advertised pricing. It’s a classic bait-and-switch: they advertise a massive saving on PCP, then claim it's 'Cash Only' once they've been caught out. Don't expect transparency or a straightforward buying experience here.

Hendy Land Rover Southampton were really helpful and I'd recommend them because
First time I had purchased a car from these guys and it was a great professional service.
From the first phone enquiry I made to the quick follow up they were all over their gig.
Doing the finance deal was seamless as they just walked me through the process.
A special mention should go to Ricard Knight the salesmen who looked after me.
Never pushy or trying to do the hard sell just a guy that knows his job and is a bit of an old pro.
I have no hesitation in recommending Hendy Land Rover Southampton