Hendy Group Anmeldelser 

I was pleased with Hendy Used Eastleigh Leigh Rd and would recommend them because Mark was excellent working with us to get our two cars, helped us through a test drive in both cars and was extremely patient when explaining things but kept being interrupted by my 4 year old. Excellent service and team there will be using the garage in future purchases

Great customer service and very good hand over of our kia xceed, would highly recommend
Thanks to Tony sales

The customer service was excellent. There was a great choice of vehicles at reasonable prices.
Colin was very helpful from first contact through to doing a post collection check in!

Now four weeks with my car sitting with Ford Hendy Redhill awaiting repair. They haven't even diagnosed the fault yet. A total of five times I have been promised call backs with an update as to what's going on. All broken.

It was good to deal with Kieron McDonald at the Bournemouth branch as he was knowledgeable, professional and friendly throughout. All queries were responded to quickly and overall it was a seamless experience.

The only glitch, which again Kieron dealt with efficiently, was the online finance agreement which wouldn’t complete without manual intervention. This was done in the showroom when I went to collect the car and I would suggest that this is done on every occasion until the problem with the form is sorted out. It’s just another example of a relatively simple task being taken online where the technology behind the process is unreliable. Very frustrating and on another day it could have cost you a sale.

That apart I was happy to deal with Hendy Group and would do so again.

Great service, great customer service. Makes the whole process seamless. No dramas.

My 93 year old mother purchased her Kia when the dealership was at Ferndown. They have subsequently moved to Wallisdown some distance from Ferndown. She has a service agreement and has booked her car in but they do not offer the service of collecting your car anymore, even though on the internet it states they will in exceptional circumstances.
What an earth is happening with companies nowadays???
Hendy states it retains its core values of servicing customers as it has for over a hundred years… What nonsense when a 93 year old has to drive all the way across a busy town and sit for some hours in a reception area.
The service receptionist stated that they don’t have the staff….Well, the Hendy family you only made 7.5million down 50% on the previous year. But I truly hope it drops another 50% or more.
Now you have the monopoly of dealerships you have completely put profit over your customers.

In reply to Johnathan at Hendy....
Why should we go through the process of opening a complaint procedure when we have already complained....It absolutely beggars belief that you put out statements stating how you put customers first when you clearly do not!!!
A company is successful due to customer satisfaction, ie word of mouth.
You are not offering any customer service, only telling disgruntled customers to open a complaints procedure....
Start changing the way you operate...Read the dissatisfied reviews...People don't want to spend time putting negative feedback on these forums unnecessarily....Wake up Hendy, and practise what you preach on your marketing nonsense!!!!

Easy and quick and every question dealt with Promptly by Richard

Customer service, staff and service. The staff couldn't do enough for me and were so helpful

Hendy Car Store Portsmouth were great. Very knowledgeable sales reps. And extremely accommodating as well as courteous and friendly.

I booked a slot for a MOT and service, and selected the option to wait. I asked when I arrived and was told it would be 2-2.5 hours. 4 hours later I was still waiting after chasing again I was told the work was done but the paperwork wasn't. When they found the paperwork I was told my car had failed its MOT but they wouldn't order the part for me to repair it. After questions and back and forth with the receptionist going and speaking to parts/servicing again multiple times for clarification they said they wouldn't order the part as anything from Renault takes weeks to arrive so it wouldn't arrive within the 10 day retest window and they suggested I get a second hand part from Silverlake or somewhere. At my request they eventually gave me the part number (which was wrong!). Another branded dealer got the part new and fitted it in less than 24 hours so clearly not rare or hard to find. Its farcical that a garage can't source a wheel for a car, especially when going to a branded dealership. Hugely unprofessional, do not waste your time going to Hendy.

The Sales Manager and sales man I was appointed were helpful and polite, I was offered coffee while waiting for various staff members to be available, on a return visit after the purchase of my new car I had the same attention with offers of help from Mr Benn who was the sales person I had purchased the car from. A very pleasant experience. Thank you Hendy.

Went to see and test drive a used 2019 Fiat 500 car this morning (EK19 Pxx) at Hendy Mazda in Horsham and was very interested in proceeding with the purchase. However, despite the dealership acknowledging it was advisory the cam-belt be replaced every 6-7 years (so now), the dealership refused to factor this into the sale and replace the belt. Wasted a four hour round trip to see the car. Very helpful and professional assistance from the salesman in the adjoining Hendy Ford dealership (Chris B), but felt the Hendy Mazda managers customer service was very poor. I didn’t feel it was unreasonable to ask for the car to be fully road worthy, particularly with the asking price of over £7k (so not a ‘cheap’ used car).

Great service from a wonderful team. Spoke to multiple different agents and they all were extremely polite and helpful. Couldn't ask for more from them. If your looking for great value and easy going service you are at the right place.

I'd endorse Hendy Car Store Portsmouth because the overall process was very good to purchase the car, Phil the sales person was excellent as always as have bought from him at a previous dealership as well.

We purchased a car from The Hendy Ford Car & Van Store in Portsmouth in December 2025. We were shown the service history by the sales manager Adam Davies, which stated that the Wet Belt had been replaced by a garage in Poole in February 2025. Subsequently I have discovered that the Wet Belt had not been replaced. Adam Davies has also found this to be the case. Hendy Ford have now denied replacement of the Wet Belt or financial compensation for us to arrange its replacement. The matter is now with the Motorombudsman.
Please do your own due diligence when buying a used car from Hendy Ford with a Wet Belt. Do not trust the service history shown to you.
We were returning customers & hoped for a more positive outcome. Needless to say we shall not be recommending you buy a used car from this site of Hendy Ford.
Clare from Hendy Ford was very helpful, however a complaint resulted in my review above. Took Hendy more than ten weeks to investigate my complaint. Every time I had to prompt them to gain a reply. So they also need to urgently review their complaints procedure, so future customers are not left in the dark, if & when they complain. For such a large company who makes many quotes / promises on their website, they are very lacking & poor when it comes to dealing with complaints & communication.

The Salesperson, Tim, was very helpful, friendly and informative. The whole process was explained to me and was very easy to understand.

I have been really impressed with this garage, no heavy sales pitch, but instead a measured professional approach, answering all my questions with clarity. The car was prepared thoroughly before collection. Excellent customer service. I would recommend this garage without hesitation.

Absolutely appalling experience with Hendy Car Store.

Over the weekend, I experienced what I consider to be an extremely poor and unacceptable level of service from Hendy Car Store.

The car was intended for an NHS worker who was desperately in need of a reliable, low-mileage vehicle. This car was ideal. I made it crystal clear that I wanted to proceed with the purchase, the customer had been approved, and I provided evidence to confirm everything.

Despite this, Hendy Car Store went ahead and sold the vehicle to someone else.

In my view, this was completely unacceptable. After confirming our intention to buy, obtaining approval and supplying the evidence requested, we were still left without the car and without any fair opportunity to complete the purchase. The way the entire situation was handled showed a serious lack of transparency, communication and basic professionalism.

What makes this worse is that this was not someone casually shopping around. This was an NHS worker who genuinely needed a dependable car and believed the purchase was progressing. To allow the process to go that far and then simply sell the car elsewhere is, in my opinion, incredibly unfair and reflects very poorly on the way customers are treated.

I strongly urge anyone considering buying from Hendy Car Store to be extremely cautious. Do not assume that being approved, confirming you want the car, or providing all the evidence requested means the vehicle is actually being secured for you. Get every promise and commitment clearly confirmed in writing.

Based on my experience, I found the service unprofessional, unfair and seriously lacking in integrity. I would not want anyone else to go through the same experience.