Hendy Group Anmeldelser 

I'd recommend Hendy Nissan Bournemouth because the salesperson was patient with me and answered all my questions. The car is as good as new and it was reasonably priced

We had issues with the locking wheel but key on my wife’s car (Ford Kuga). We went to our local independent garage to see if they could help but they couldn’t so they advised going to Hendy Ford in Eastleigh (Leigh Road). I have to say they were a complete waste of time - almost to the point of being rude!
We ended up being pointed towards Hendy Marchwood. Wow, couldn’t have been more different. The chap I spoke to explained that he was short staffed and that they didn’t have any availability for 2-3weeks. But suggested if I could leave the car with them on the Thursday (two days time), they’d try as for it in.
So not only did marchwood Hendy arrange to book the car in and get the work done (locknuts removed) they also arranged a courtesy car and complimentary vehicle inspection (which highlighted some minor issues - but no pressure from the dealer for us to get them to do the work).
I can’t rate Marchwood Ford enough, far more helpful and personable than those clowns at the Eastleigh branch/showroom. WELL DONE & THANK YOU.

Recently purchased a car and received fantastic service from Luke Dancey. Would definitely recommend.

I had great customer service by Ash: very patient as I was choosing my car, they had a large variety of options and they listened attentively to my preferences, I would recommend them.

I have always found the staff here to provide friendly and informative service, being as helpful as can be. I've been using the Bournemouth Hendy dealership (previously at Ferndown) for about 14 years now and have been more than happy to keep returning.

I recently had my car serviced here and the entire experience was on a completely new level. My car was returned spotless, and after having the air con and fuel system done, it drives noticeably better—like a brand new car!A massive thank you to Abbie and Louise on the front desk for their lovely personalities and making the visit so memorable. Also, a huge shout-out to the technicians who performed the checks and work so perfectly.Renault Poole truly looks after their clients. Highly, highly recommend! 🙌

To conclude

The Front Desk Team: Abbie and Louise made the experience memorable with their lovely, welcoming personalities.

The Noticeable Car Performance: The air conditioning and fuel system work made the car feel noticeably different and better to drive.

Thoroughness & Cleanliness: Every single job was successfully ticked off, and the car was returned completely spotless.

The sales person could not have been more helpful or knowledgeable. I very good experience from start to finish.

Avoid at all costs, nothing but problems since purchasing and the warranty they offer never want to deal with the issues and just say too busy so we can’t book - they even said too busy for any Hendy Garage for 4 weeks. Such a simple issue of sensor change too.

They provided a great customer experience. I felt like I was buying and not being sold the car.

BUYER BEWARD – HENDY CAR & VAN STORE PORTSMOUTH
RIP OFF X 3
If I could have given zero stars I would have.
RIP OFF NO 1
Let me explain. Three issues. Last month I part exchanged my beloved BMW for a Cupra at this showroom. I was offered £5,000 based on the book value and on the fact that the salesperson said they would only get £6K to £7K on the forecourt. Makes £5K sound good yes? NO!! They listed it a week later at £10,500!! Over 100% more. A futile email to the company complaining that we had been misled on the resale of my vehicle yielded nothing. The person was like a robot, repeating over and over again the book value and failed entirely to address the point in question of being told what they would put my car on the forecourt for. Eventually the person (Were they a manager? No idea) admitted that there had been a spike in demand for my car and they were able to put it on sale for a higher price. Really?!! Had they been honest about the resale I would have sold it privately.
RIP OFF NO 2
The car only had one key. At this point we wanted to walk out and with hindsight we should have. Another disappearance to the “manager’s office” again and we are offered a free warranty on the alloys and tires of £479. Materially this piece of paper is worthless unless you claim on it in the future. Here’s the crux, in order to be compensated for the fact that there was only one key, if we wanted the tyre and wheel cover “free” we had to pay the balance of £13,000 by HP with Northbridge Finance. We said we didn’t need or want HP several times. But we were stuck with a Hobson’s choice of not getting the car or taking the HP which the salesperson whispered to me could be settled almost straight away with no charges. OK, so we proceed. The new key cost over £400. By the way, Hendy Car and Van Store receive commission on this HP to the value of £1,300!!!
RIP OFF NO 3
The HP agreement. During the negotiations with the salesperson and having reluctantly agreeing to HP, the salesperson at no point advised us what the APR was or the length of the term. There’s a reason for this I believe. One, the APR is greater the longer the length of the term. They put us on a 4 year term, again for a HP we neither wanted or needed. So, the longer length of the term = higher APR = more commission for Henday Car and Van Store. See my point?!!
We allowed one payment to go through and on the same day it came out contacted Northbridge Finance. Took half an hour before we got through and then we were presented with a settlement figure that was higher than the original amount borrowed!! What the *?? We are still waiting for an explanation as to how they worked this out. The loan value was £13,108 and I paid £340 leaving a balance of £12,768 plus presumably a small daily amount of interest. No again!! The settlement figure is £13,126??? Which means I have to pay a further £358, for what? Interest?? It’s far too high to be daily interest, it’s even more than the monthly amount!!! So it has cost me £358 to have an HP agreement for one month and unwittingly facilitating Hendy Car and Van Store to get their commission of £1,300.
CONCLUSION: It has cost us an extra £400 for a new key and £358 for HP not wanted or needed all in order for Hendy Car and Van Store to fleece as much as they can from us. So they made £5000 on our part exchange, £1,300 from the unwanted HP and of course, the profit they made on the car we bought, probably another few thousand! Of course, we will never return to that place ever again and here’s my advice to you. By all means buy a car from them BUT DO NOT TAKE THEIR HP, go to your bank it will be far cheaper. DO NOT PART EXCHANGED YOUR CAR. Sell it yourself if you can.
THE WHOLE EXPERIENCE LEAVES ME FEELING SICK AND TAKEN FOR AN IDIOT.
CAVEAT EMPTOR – BUYER BEWARE.

I have been a loyal Land Rover customer since 2009 and purchased my 2016 Discovery 4 through the Land Rover Approved Used scheme.
On 7 May 2026 I took the vehicle to Hendy Christchurch for its scheduled 10-year service. It arrived under its own power with no warning lights, abnormal engine noise or performance problems.
During Hendy's road test on 9 May, an abnormal metallic engine noise developed after approximately three miles. The vehicle was stopped and recovered, which I accept was the correct action.
My concern is what happened afterwards. The cause of the noise was never established, yet Hendy subsequently restarted the engine twice during its investigation. Following the second restart, the engine suffered catastrophic failure. Video evidence records the abnormal running and subsequent failure.
Hendy has rejected my complaint. However, important questions remain about the diagnostic process, why the engine was restarted before the original noise was identified, what investigation was actually carried out, and the approximately 11 hours of diagnostic labour recorded.
An independent vehicle examiner has inspected the vehicle, and I have repeatedly requested a meeting with the technicians involved. Despite previous assurances, this has still not been arranged.
The vehicle has now remained at Hendy for around four months while the dispute continues. I have taken the matter to The Motor Ombudsman.
I am extremely disappointed that, after months of correspondence, I still do not have a clear explanation of what happened to my vehicle or why the diagnostic process was carried out in this way.
I would expect considerably better from a Land Rover main dealer.

I am extremely disappointed with my experience with Hendy Eastleigh. What started as the purchase of an approved used Kia EV turned into a very stressful and frustrating experience, and ultimately I decided to return the vehicle.

I purchased the vehicle believing that buying an approved used EV from an established main dealer would give me confidence in its condition and after-sales support. Unfortunately, shortly after collecting the vehicle, I discovered that the air conditioning was not working. I believe this fault was already present when I collected the vehicle, but I was not informed of it before the purchase.

What made the situation particularly frustrating was the repeated attempts to inspect and repair the air-conditioning problem. I had to make multiple journeys to and from Hendy Eastleigh and repeatedly rearrange my personal and work commitments.

This was not simply an inconvenience. I had to take time off work on multiple occasions to return the vehicle for inspections and repair attempts, resulting in lost working time and financial loss, as well as the additional time, travel and disruption involved.

Despite these repeated visits and repair attempts, the air-conditioning problem was never ultimately resolved.

After giving Hendy multiple opportunities to address the issue, I had reached the point where I had lost both confidence and patience in Hendy’s ability to resolve the problem properly. I no longer felt comfortable continuing with the vehicle or allowing further repair attempts, and I therefore decided to return it.

There were also problems with the Kia Connect system. I experienced difficulties activating Kia Connect and discovered that the vehicle had an older software version. Even after the software was updated, I was still unable to activate Kia Connect.

Eventually, I requested to return the vehicle for a full refund.

The handling of the return and refund added further frustration.

At the time, I was abroad and had originally planned to return to the UK on 29 August 2026. However, Hendy asked me to return the vehicle earlier. In order to cooperate with their request, my family and I changed our travel arrangements and paid for new flights at our own expense so that we could return to the UK earlier.

I returned the vehicle to Hendy on 21 August 2026.

I was then told that the refund would take approximately 3–5 working days. However, this timeframe was not met. I had to chase Hendy for an update and was eventually told:

“Apologies for the delay, I am waiting to hear back from the accounts team. I have escalated it and I will let you know as soon as they come back to me.”

I finally received the refund on 2 September 2026.

I am pleased that the refund was eventually completed, but the delay was particularly frustrating because I had already made considerable efforts and incurred additional expense to accommodate Hendy’s request to return the vehicle earlier.

Overall, this experience resulted in far more inconvenience, lost working time, financial loss, travel, disruption and stress than I could reasonably have expected when buying a used vehicle from a main dealer.

I understand that used vehicles can sometimes develop unexpected problems and that no used car can be guaranteed to be perfect. However, I believe customers should be able to expect reasonable pre-delivery checks, accurate information about the vehicle’s condition, effective communication and a reasonable effort to resolve genuine faults.

Unfortunately, that was not my experience with Hendy Eastleigh.

I am sharing this review so that other customers considering purchasing a used EV from Hendy can make an informed decision. Based on my experience, I would strongly recommend carrying out your own checks and obtaining as much information as possible in writing before completing a purchase.

For me, the overall experience was extremely disappointing and caused significantly more stress and inconvenience than I ever expected when buying a used car from a main dealer.

I bought a new car from Hendy Poole. Ordering process was ok. I was however told that only blue and white were available and that because Hendy were losing the MG franchise. I then said I would like to collect the car on 04/04/2026 as I would be in Poole that day. I was told that I had to collect the car by 01/04/2026 as they could not keep the car on their lot any longer due to the MG franchise being lost. Because Hendy insisted that collection had to be done by 01/04/2026 my wife and I had to do a 170 mile round 5 hour round trip. Imagine my surprise then when I saw Hendy Poole still selling MG cars a few weeks later, so I queried this and why I had to collect the car early. Hendy raised a formal complaint that they then 'lost'.

Now Hendy have a whole load of blurb about being a family run business and their values. From their website 'Although we’ve grown a lot since 1859, our core values of honesty, quality, care and customer service are still at the heart of the company. Our vision is to deliver a 100% positive customer and colleague experience.'

Perhaps Hendy could explain how telling me I had to collect the car earlier than I wanted because they were losing a franchise when in fact the reason was that they wanted the parking space. In the words of their own general manager there was no other reason. They considered a customer having to rearrange appointments and having to travel 170 miles was an inconvenience. No offer of redress, a boast of how hard the sale team had worked to sell so many cars in short time. And yet they claim from their website 'Although we’ve grown a lot since 1859, our core values of honesty, quality, care and customer service are still at the heart of the company. Our vision is to deliver a 100% positive customer and colleague experience.'

Core value of honesty etc., how does that match up to telling a customer they had to collect their car early was because they were losing a franchise when in fact they just wanted the car off the lot?

Having emailed the CEO, zero response from him personally I have to question his attitude to the values claimed by his company. Well Mr Hendy this is one customer who had a crap experience dealing with your company, and your response to my comments has given more of a 0% customer experience.

Unfortunately there is no 0 star level.

I did raise a complaint, you lost it, I raised another one, you ignored it until I chased it. Your general manager then called me, to say how sorry he was. Oh wow how good of him to call me to say you were doing nothing, and wasting yet more of my time. Let’s face it Hendy talk big about values etc but really don’t give a damn do you? Lie to a customer about why a car needs to be collected that’s fine. As for your CEO perhaps he should come out of his ivory tower once in a while, his customer service skills are none existent. An appalling company from top to bottom from my experience.

What is the point in raising a complaint with Hendy? Come on tell me.

My experience at Hendy Hyundai Poole was cracking because I was met by a very nice young man who knew exactly what I wanted. Test drive and service was excellent.

One star is one and a half stars too many for Hendy.
Quite easily the most appalling customer service we’ve experienced from any car dealership. Hendy have taken over almost all of the dealerships in Bournemouth and Poole and honestly could not give two hoots about their customers. I made the huge mistake of having my sons broken down Peugeot e208 sent to hendy after it died on the road (don’t ever buy a Peugeot, but that’s another story). The young girl on service desk is rude, obnoxious and a persistent liar. I vowed never to use hendy again!

My wife was then in the market for a new small hatchback. We searched all dealerships and again found ourselves stuck with Hendy. I thought with us going for a different manufacturer we might be ok! How wrong was I?
We ordered a brand new car for 1st sept delivery (the car is already in Brighton, just needed to be brought to Poole!!!). Not a single call, message or email since ordering! It’s now 9/9 and we are still waiting for this car.

Seriously, if you want a car and no customer service please frack on with this terrible company. If you value nice customer service, please go elsewhere. They simply do not care about their customers. They’ve all very clearly gone to Henry’s in house school of bull$#!t.

Just terrible way to treat paying customers. I can’t wait for handover… I’ll be advising all customers in the showroom to go elsewhere…. If I ever get the car!

Much respect and gratitude to the Hendy in Poole, special thanks to Dave who kept me upto and advised me on every step, considering it was my first MOT check. Thank you

Took around £500 years ago, job still not completed. Recently purchased ‘the part’ to fit myself and refused to deliver as agreed.

The staff were very helpful in general but especially Tate who I dealt with throughout. Very pleasant, patient, knowledgeable and approachable. Excellent service. Whatever Tate is being paid he needs a raise! he's a great asset to the team! Natural salesman, in the best of ways!

We were helped by joe, he was extremely polite, funny and told us everything we needed to know about our purchase, nothing was to much trouble . We were asked about finance and add ons but chose not to purchase these which joe was very understanding of. We were offered a free MOT and joe very kindly gave us a full tank of fuel. Couldn't have asked for better service