Hendy Group Anmeldelser 

Very friendly good service, honest realistic, and helpful

The salesman I dealt with, Chris Barnett, was exceptionally helpful both in selecting and finding a vehicle suitable to my needs and in explaining the finance process and locating a suitable finance company.

The reason we purchased from Hendy was mostly your salesman Luke, & you had the Alpine we wanted for immediate delivery

Really disappointing experience with Hendy. The car was faulty from the day I collected it, with a clicking noise and broken rear USB ports. I contacted Hendy within 7 days and tried to reject the car but was told I couldn’t.

After eventually getting the car inspected, I was told it needed both drive shafts replacing, had rear brake pads at 1mm and possibly metal-to-metal, issues with the brake pedal, and later also needed a brake caliper. None of this was disclosed when I bought the car.

I was then without my car for over a week due to repeated delays. Despite checking my licence, Hendy gave me a manual courtesy car when I only have an automatic licence.

To top it off, while my car was still in Hendy’s possession, my insurance black box recorded it doing 51mph in a 40mph zone, negatively affecting my insurance score.

I’ve now escalated this and am waiting to see how Hendy resolves it.

I purchased a used Mazda from the Horsham branch at the end of July. A month later the Apple CarPlay stopped working and I’m getting notified that its service is overdue, when I purchased the car under the impression that the service would already be dealt with.
I left my car with Mazda all day on Monday to address both faults, to be left waiting around for 40 minutes whilst they located the keys on collection. Disappointingly, neither issue appears to have been resolved, despite being notified that the job was completed. When trying to contact Hendy to make a complaint about this issue, I have received nothing in response. It seems they only really care up to the point of sale… very disappointing

Andy Morfey was great, really helpful and great with my children, no filler, straightforward advice and very practical. He enabled us to find the right car for us. I couldn’t convince my husband to change his at the time as well sadly! But when we do, we will be back to buy another vehicle through Andy. We had been in the showroom and we had an appointment and nobody came to speak to us for nearly 45 minutes. We were about to leave when Andy came over to check we were okay and I’m really pleased he did as we managed to purchase a Ford Kuga which we are thrilled with. The only reason this is four stars is for Hendy in general because we had to wait for 45 minutes, not Andy‘s issue. We love dealing with him via WhatsApp because it made it really easy and quick and I could show my husband potential cars really easily.

Bought second hand car at higher price through Hendy specifically for their warranty- but no end of problems, have to wait 4 months to be able to book car in, and then won’t cover anything (eg they say damage caused by an animal biting the cables so exempt from warranty, but the problem was there right from purchase date. Also fraudulently tried to charge for oil top up, when had only checked the level the day before taking the car in and was normal). Been through their complaints process but is a total waste of time.
Don’t buy through them

Very clean and tidy show room. Helpful and friendly staff who offered a professional service from start to finish.

I am extremely disappointed with my experience with Hendy Renault Brighton\. What should have been an exciting purchase has instead been an incredibly distressing and frustrating experience, and I am genuinely surprised that a company of this size would leave a customer feeling so financially disadvantaged and dissatisfied with their purchase\.

There have been multiple issues with the vehicle and the information provided to me during the sale\. I was given incorrect information regarding the vehicle’s mileage, and I have also raised a fault with the vehicle which the dealership has dismissed as being “perfectly normal\.” Having since driven another vehicle of the exact same year and model, which did not have the same issue, I do not accept this explanation\.

The vehicle was purchased on a wet day, meaning I was unable to properly assess the condition of the bodywork\. Once I got the vehicle home and the weather was dry, I discovered cement residue and numerous scratches across the vehicle that had not been apparent at the time of purchase\.

To make matters worse, when I received the V5C, I discovered that the vehicle had actually had two previous owners, despite the AutoTrader advertisement stating that it had only one\.

I contacted the dealership and asked them to take the vehicle back\. Rather than offering a reasonable resolution, I was told they would only buy it back at a substantial reduction, leaving me facing a significant financial loss\. I was also offered an exchange for another vehicle from the dealership\. Given everything that has happened, I have absolutely no confidence in purchasing another vehicle from them\.

The whole experience has left me feeling extremely disappointed, financially disadvantaged and completely unsatisfied with my purchase\. I expected a much higher standard of service, honesty and customer care from such a large and established company\.

I would strongly encourage anyone considering purchasing a vehicle from Hendy Renault Brighton to carry out thorough checks and make sure that everything stated in the advertisement and by the sales team is independently verified before committing to a purchase.

I sincerely hope Hendy takes my complaint seriously and recognises the position I have been left in as a result of this experience.

Good selection of cars and thoroughly explained

i cancelled a car agreement within 48 hours of signing paperwork and paying £1000 deposit. as i could not find any insurance company that would insure the car for less than £1500, i decided to cancel the order. all fine with the finance company, however the general manager at the southampton dealership has refused to refund the deposit even though the car was never on the web site for sale, the car has not physically moved from the forecourt etc.. so no costs have been incurred. for a business the size of hendy, i would not expect this level of underhand service.

I purchased a used vehicle from Hendy Tonbridge on 31 March 2026 with a SPOTiCAR warranty.

After discovering that the air-conditioning was faulty, I emailed Hendy on 8 June and specifically asked about arranging a diagnosis and whether the work would be covered under the warranty.

On 9 June, Hendy acknowledged the fault in writing and confirmed that a member of its Service team would contact me to arrange an air-conditioning diagnostic and check the SPOTiCAR warranty cover. Nobody contacted me or arranged the promised appointment.

After waiting approximately six weeks, I took the vehicle to Stellantis & You Edgware, an authorised Stellantis repairer. They diagnosed a failed compressor, which was subsequently accepted and replaced under the SPOTiCAR warranty. I incurred £219 in diagnostic costs and £130 for an air-conditioning recharge during the investigation.

When I requested reimbursement, Hendy initially stated that I had not notified them or given them an opportunity to inspect the vehicle. Even after I produced the emails showing that I had notified them—and that they had promised to contact me—Hendy maintained its refusal and claimed I had not provided sufficient evidence of reasonable contact attempts.

I do not believe a customer should be expected to repeatedly chase a dealership after being expressly told that its Service team would make contact. Hendy had notice of the fault and an opportunity to arrange the diagnosis, but failed to follow up.

The complaint remains unresolved, and I am now considering referring the matter to The Motor Ombudsman.

... and nothing have still not been contacted by anyone from Hendy since I spoke to Mr Mann . This is now the theme for Hendy. Once they have taken.... yes taken your money .... then that is all they care about.
Hendy does not care about providing a good service for you. Only for itself and If I can save just 1 person from ever having to conduct business woth such a shoddy Company then I will be pleased.
AVOID at all costs.
This Company is like car dealerships we're back in the 1980s staffed by Spivs that want you in and out and forgotten about.
Spend your money elsewhere ....for peace of mind and for self respect.
DO NOT GO NEAR

As you can all see its ALL ABOUT HENDY!
They are asking me to contact them when as a client ive complained.
This Company is probably the worst company I have ever had the most fortune to deal with.
Please do not go near them as to do so would mean you run the risk of being treated extremely badly . If the way they deal with Clients is reflected in the way the cars they sell is...then I need say no more.
SHOCKINGLY POOR

HENDY is as near to Scam as you can get.
They are not quite fraudulent but they promise this and they promise that.
What they disnt promise was a completely unprofessional interaction making me feel like I was devalued and worthless

Absolutely fabulous service from top to bottom. Served by Ben primarily but whole team was great at Hendy. Very clear and thorough. Would highly recommend Hendy Salsibury Renault.

Great customer service from Graham, he made the experience less stressful and more enjoyable experience, thank you!

Very competitive prices large amounts of stock professional service clean showrooms
Excellent quality sales staff

Helpful and efficient sale person Melissa.

I'd recommend Hendy Nissan Bournemouth because the salesperson was patient with me and answered all my questions. The car is as good as new and it was reasonably priced

We had issues with the locking wheel but key on my wife’s car (Ford Kuga). We went to our local independent garage to see if they could help but they couldn’t so they advised going to Hendy Ford in Eastleigh (Leigh Road). I have to say they were a complete waste of time - almost to the point of being rude!
We ended up being pointed towards Hendy Marchwood. Wow, couldn’t have been more different. The chap I spoke to explained that he was short staffed and that they didn’t have any availability for 2-3weeks. But suggested if I could leave the car with them on the Thursday (two days time), they’d try as for it in.
So not only did marchwood Hendy arrange to book the car in and get the work done (locknuts removed) they also arranged a courtesy car and complimentary vehicle inspection (which highlighted some minor issues - but no pressure from the dealer for us to get them to do the work).
I can’t rate Marchwood Ford enough, far more helpful and personable than those clowns at the Eastleigh branch/showroom. WELL DONE & THANK YOU.

Recently purchased a car and received fantastic service from Luke Dancey. Would definitely recommend.