Hendy Group Anmeldelser 

Hendy Kia Bournemouth were helpful because At the time, I was looking for a new car, my old one was being serviced and repaired.

Tilly in the service dept kept me up to date on costs and time scales and was very helpful the whole time.

Amber in Sales was awesome and could not do more to help process the sale of my new car.

Joseph Colombo made the whole buying experience really easy, hassle free with great product knowledgement. Fantastic customer service, no question was to trivial. I would thoroughly recommend him.
Thanks

Worse garage I have ever dealt with brought a new car they were not interested in fixing warranty issues, servicing was a joke there were things checked as done on the job sheet that I know were not done. Only interested in selling. I took the car to another dealer and issues resolved without fuss.

I purchased a 2020 Range Rover Evoque P300e on PCP from the Hendy Group franchised Land Rover dealership.

In March 2026 I reported a serious hybrid system fault. Despite this, I was told the earliest diagnosis appointment was months away. During that delay the vehicle deteriorated further and became completely unusable in May, leaving me without transport for an extended period.

Since recovery, I have been given no clear explanation of the actual root cause of the failure. Instead, I’ve been told the issue relates to batteries and presented with staged repair costs of around £1,100 (£600 followed by a further £500), despite no written confirmation that this will fix the original fault.

At no point has anyone clearly explained why the hybrid system failed, what component is actually at fault, or how replacing batteries alone resolves the issue. The communication has been vague, slow, and unhelpful throughout.

I am continuing to pay PCP for a vehicle I cannot use, while being asked to approve escalating repair costs without any confidence in the diagnosis.

For a franchised premium dealership, this level of aftersales support, diagnostic clarity, and customer care is unacceptable

Very well presented garage, Jake the salesman was friendly and knowledgeable, not pushy at all. Great value for money l, especially the second hand vehicles.

I have a good experience with the staff and I ham very happy with the car

I have found Hendy Nissan Southampton a very bad place, we had to do a big/expensive work to put car and since the beginning the guys there will lie about different things for no reason , which left us in a very untrusting state about them , we have always done all our services and mot's in the Nissan and that is the only reason why we keep going there, they also have this lady working in there called Gemma , which don't have any customer service skills whatsoever, don't have patience or sympathy for clients .... I don't know how she ended up there ... not helpful at all ....

Respectful, friendly and responsive

Good choice of vehicles. Very helpful salesman.

Met my needs for vehicle, advice, and customer service.

Very professional service and good communications at Nissan Hendy. I'm very happy to recommend them.

The level of service and attention afforded to us during the whole process made the experience easy and enjoyable.

I had a great experience at Hendy Renault Dacia Horley because Ben was very helpful. Provided additional services inc guardx and cosmetic protection. Answering all questions on test drive and provided a fast sale and collection that we had requested

Excellent service, courteous & polite team who answered all my questions fully.

They always go the extra mile to ensure customer satisfaction. Their after sales service is outstanding, nothing is too much trouble.

Helpful friendly staff could not fault tgem

Tunbridge wells Renault are amazing the sales team especially James tom felicity the whole team make this place welcoming they listen and understand customers needs entirely and go that step further to always help I have used other Hendy sites in the past and this one is by far the best there is

Great experience with Ross at Hendy Mazda.
Despite not being a Mazda vehicle, he'd clearly taken time to get to know the car and was able to answer all my questions. He explained how the purchase would be different from buying one of their stock models, and each stage of the transaction was easy and straightforward.

I am extremely disappointed with my experience with Hendy Poole.

I purchased a brand-new MG IM6 from this dealership, and shortly after delivery I started experiencing multiple issues with the vehicle. These included problems with the smart key/keyless entry, parking assist/APA, TPMS showing no tyre pressure readings, iSMART app connection problems, boot/tailgate functions, driver assistance warnings, and other software/electronic faults.

What has been most disappointing is not only that a brand-new car had so many issues, but the way the matter has been handled afterwards.

Instead of receiving clear, proactive support, I have had to constantly chase for answers. I expected a proper written diagnostic report, a clear repair plan, and proper communication about what is being done to resolve the problems. Unfortunately, the communication has been poor and the whole process has caused a lot of stress and inconvenience.

For a customer who has bought a new car, this is simply not good enough. A dealership should take ownership of the situation, communicate clearly, and make sure the customer is supported properly — especially when the faults were reported very early after delivery.

I feel that the aftersales service has fallen well below the standard I expected from a main dealer. Buying a new car should be an exciting and reassuring experience, not weeks of chasing, uncertainty, and unresolved technical issues.

Based on my experience, I would be very cautious about buying from Hendy Poole, especially if you expect strong aftersales support when something goes wrong.