Havaianas Anmeldelser 

Wrong size sent, tried to return item but obviously there is no such way to do it. Bunch of w**a**nkers

DO NOT BUY FROM THE HAVAIANAS SITE - I bought a pair of sunglasses for my husband last christmas, when he wore them in March on holiday they snapped over the bridge of the nose. Contacted Havaianas they said i had to deal with their maker Safilo who make sunglasses for lots of big brands. Safilo said i had to return to them and pay for the privilege! returned on 4th May 2020 and i have heard nothing since. lots of emails sent to both companies. i even contacted CAB who told me to send Havaianas a recorded delivery letter asking for a refund - nothing! Havaianas contacted me saying they would let me have another pair of glasses for the same price, they dont do any glasses that price anymore, then they emailed again asking what glasses i want so just ordered a pair. they arrived and are so bent that they cant be worn. Here we go again!! Havaians said contact Safilo, contacted Safilo no reply, told Havaianas i am just going to send them back and they can give me my money back. Havaianas have just said no because the original product wasnt faulty!! not sure what to do next to be honest, thought this rant might make me feel better but has made me more determined to get my £35.30 back. Also paypal wont help, i contacted them 186 days after my original purchase, their cut off is 180 days. they were sorry for the delay in replying to me but it was due to staffing levels and Covid, advised tham thats why i allowed longer for Havaianas to sort things out but no luck so far. UPDATE - Safilo have told me i have to go back to my optician as they don’t deal direct - now I’m getting really confused. Told them i bought from havaianas but have heard nothing back

As bad as it gets. Ordered a pair of flip flops mid june. Arrived and were too big so sent them back. Rang customer service today (30th july) to query lack of refund. Was told they had recieved the package on 1st July but no refund was issued, they dont know why and will tranfer my query to the billing department. Still no refund. Havaianas if you see this my order number is

GB06152020-00356955

I hope i get my refund soon :(

Riconsegnato espadrillas perchè troppo piccole anche avendo ordinato un numero in più rispetto la mia taglia abituale. Dopo 30gg nessun rimborso. State lontani.

The quality control in the company has gone badly downhill- DO NOT purchase anything from this company ! Take my word for it this company is over priced rubbish

I purchased multiple pairs of Havaianas and one pair arrived faulty. The straps are twisted and if I try to wear them they dig into the top part of my foot resulting in sever irritation. If i were to walk for 5 minutes or more they would eventually cut the skin.

I contacted Havaianas via their online form and this is their response.

"My colleagues from the quality department confirmed that your Havaianas are not considered defective, since the straps can be adjusted with your hands to adapt it to the natural form of the flip flop.

The Havaianas are made out of rubber, which is a very flexible material that might lose the original form while on the box. On the other hand, this material is one of the things that makes Havaianas so comfortable!

So here's a quick tip to fix this issue: just place your straps like the ones you can find in the attachment, then block them with a clip, a clothes peg or something similar. After a day in that position, your Havaianas will be confortable again!

If you are in hurry, you can always use an hair dryer on the straps while they are in that position to speed up the process.

If you have any kind of doubt please don't hesitate to ask.

Have a nice day,"

It's certainly not my job to use a hairdryer to fix a badly produced flip flop and even though I tried, it hasn't worked and contradictory to your email, the rubber is very hard and cannot be remolded by me.

I don't even want a refund, i simply want you to take back the faulty pair and replace them with a good pair.

DO NOT BUY FROM THIS WEBSITE
Terrible customer service and if you get your size wrong they will not exchange as they don't want to pay for shipping again.

ho Inviato un reso perché l’articolo era troppo grande e a distanza di 21 giorni dalla ricezione da parte loro dell’articolo non ho ancora ricevuto rimborso. Ho contattato l’assistenza già tre volte ed ogni volta è stato un rimbalzo di competenze. Ad oggi ho dovuto iniziare una controversia Paypal (per fortuna avevo pagato attraverso questo metodo). Era la prima volta che acquistavo ma non li prenderò mai più in considerazione. Peccato perché il prodotto in sè mi è sempre piaciuto.

BEWARE!!! DO NOT BUY FROM THIS WEBSITE!!!!! I ordered 3 pairs. One pair is correct. The 2nd pair was faulty. They told me I could keep this and send me a refund although I have no idea when I will get this refund. The 3rd pair was sent in the wrong size. I clearly ordered size 35 and I received size 33. Website clearly shows size 35 is a UK 3. So this is what I ordered. They are claiming I ordered a European size 35!!! No where does it say I am ordering European size. I am from UK and have looked at the size chart according to my UK size. They continously lie that they have sent the correct size and refuse to send me a refund even though I have sent pictures of what they sent. I have made a claim through my credit card company. They will not be getting away with this. They are out to steal your money and they don't care. Please only buy with a credit card if you do order from this website so that your purchase is protected.

Terrible customer service. It took them a week to dispatch my order when it’s apparently takes 48 hours. I pointed this out to them and received a snotty reply with incorrect dates and facts about my order. It has been 16 days and I am still waiting for my shoes. Last Email I had from them they were being delivered today but nothing. Useless customer service.

Shocking customer service. Ordered 2 pairs of shoes online in size 38. Size 36 sent. No response to emails. Eventually got through on 'UK' landline - it was in Italy!! Was told to send a picture of the goods. So, I emailed a picture. Nothing. Emailed again. Have now read all these poor reviews, so am not holding out much hope of a response. NEVER SHOPPING WITH THEM AGAIN!!!!

In data 12.07.17 ho acquistato un paio di havaianas sul sito. Sono arrivate in pochi giorni ed è stato facile ordinarle sul sito.

Purtroppo, il paio che mi è stato mandato è difettoso. Infatti, una ha le strighe si plastica più lunghe dell'altra.

Ho chimato il centro assitenza chiedendo di sostituirle. L'operatrice mi ha detto che non lo poteva fare al telefono perchè per il loro sitema non si possono sostiutre un paio di havaianas conn uno identico.

Come mi ha conosgliato ho seguito la procedura online. Ho compliato la scheda ed ho allegato le foto. Al decimo tentativo il loro sistema ha riconosciuto gli allegati.

Dopo qualche giorno mi rispondono che non possono procedere al cambio perchè non hanno ricevuto le foto. Provo ad inviarle dal sito ma ancora non riesco ad allegarle.

Chiamo il centro assitenza e mi forniscono un email a cui mandare le foto. E' passata piu di una settimana ma non mi hanno ancora risposto. Allora decido di chiamre e mi dicono di aspettare. Passano altri giorni ma non si sono ancora fatti sentire.

Consiglio di comprale in negozio almeno potete vedere subito se sono difettose.