Havaianas Anmeldelser 

Ze hebben het uiteindelijk opgelost en ik heb mijn geld terug! Daarvoor dank. Maar doe iets aan jullie website en retoursysteem!

Geen duidelijk retour beleid. Website werkt niet als je retour wilt invoeren. Slechte communicatie.
Zelf maar retour gestuurd naar het adres waar ze vandaan kwamen, maar dat klopt blijkbaar niet.

Soddisfatta dell acquisto, I sandali sono top, il colore più bello dal vivo, comode, prezioso il consiglio per la misura, perfette. Il portascarpe fantastico, grazie, ci sarà un seguito

Ho acquistato un paio di infradito seguendo le loro indicazioni per la taglia, all' arrivo corrispondevano ad una taglia in più rispetto a quella acquistata. Tralaltro avevo già due infradito havaianas, stesso modello, ma la taglia è diversa. Il pacco sono dovuto andare a ritirarlo io presso un fermopoint nonostante la spedizione fosse a domicilio, (costo 4.80) Ora per fare il reso me ne chiedono 7 a mie spese nonostante sia un errore loro. Sconsiglio!

The Havaianas website is difficult to impossible to utilize, navigate or communicate.
The phone customer service is unhelpful, condescending and unacceptable.
I will never purchase Havaianas from their website again. Nordstrom is much more reliable and gracious.
Lesson learned.

Tempi lunghissimi del reso. Pagamento del reso a carico del cliente. Spese del reso non rimborsabili.
Se penso ad acquistare da Havaianas mi passa la voglia. Una volta mi sono tenuta l’articolo con la taglia sbagliata per questo motivo.

Website werkt voor geen meter, de maten die online staan is een mix van EU en Braziliaanse maatvoeringen. Dus als je een maat 45-46 besteld krijg je EU maat 46-47 maar dit is niet altijd het geval dus zeer onduidelijk.

In de mail staat dat je het gemakkelijk kan retourneren, dit is gelogen. Ze doen er alles aan om het je zo moeilijk mogelijk te maken. En het is vrijwel onmogelijk omdat de website technisch een puinhoop is.

Dit alles heeft mij er toe besloten nooit meer producten van Havaiana’s aan te schaffen.

Appallling service from the Havainas official website. I've bought numerous pairs of flip flops from Office shoes store but this was my first time ordering directly from Havainas. Before I ordered I checked the sizing of my other flip flops to make sure it was correct. When they arrived it was at least a size and a half smaller than my originals even though the sizing was identical. I contacted customer services and they offered no explanation apart from the mould plates can vary in size but the difference should only be 1cm. I showed them pics of the difference in sizes and they just offered a refund. I explained that I'm going on holiday and want a replacement pair so can they explain why the difference is so big in the two flip flops. They responded that they can't guarantee the size I receive. I can't believe a company cannot even guarantee their products will be correct. I took the refund but will never purchase directly from them again. Best bet is to try the size in a store, don't trust the website.

Ho acquistato per la prima volta sul sito , 2 paia di ciabatte ( 56€!!) ho chiamato 2 volte per il cambio di un modello che stranamente stessa taglia che ho per altre hawayanas questo è piccolo , mhà!? e poi scopro che devo pagare 4,20€ per il reso??!!
Ma andate al quel paese!! Mai più acquisterò da voi !!!
AMAZON TUTTA LA VITA!!!!

Servizio online pessimo.Ho fatto il ordine 30 giugno 2024 no lo so quando arriva perche non trovano il ordine .Ho chiamato assistenza clienti l’hanno detto che mi devono restituire i soldi.Spero bene.

Assistenza clienti pessima!!
Avvio una procedura di reso per merce con evidenti difetti, trovano mille scuse per evitare il reso, chiedono foto di tutti i tipi, nemmeno nelle scene del crimine…
Come ultima risposta ti concedono reso con spedizione a carico del cliente…. Imbarazzanti mai più

Hi everyone….I ordered a couple of pairs of Havianas for a fast approaching holiday , and having read the reviews, I’m regretting it already. Ordered them 10 days ago and although they promised “ 5 working days” it is now 8 working days .whenever I try to email them , I’m told email address doesn’t exist ?? Can anyone advise me of an email address that they’ve at least had a response from ?? Cheers x

Negozio di gente distratta e politica di reso vergognosa.
Compri il 43 e ti mandano il 46, come é possibile una cosa del genere??
Poi li chiami e ti dicono che per fare il reso ci vuole un mese.
NEGOZIO DA EVITARE.

Ordered 2 slippers and they were big so I submitted my request to return them. I received a return label but didn't realize I was sent two shipping labels until after I sent the slippers back. I only received credit for one pair and to this day, they have yet to credit me for the 2nd pair, despite sending a couple of emails. Needless to say I have never purchased from the website again and will never purchase this brand elsewhere.

Grundsätzlich nichts auszusetzen, aber man wird mit Angeboten gelockt. Retour kostet 5,50€. Aber man wartet vergebens auf sein Geld. Nie wieder

Just save ourself a headaches and buy Havaianas at the shoe store, because if you are not happy with your purchase for any reason from online shop it will be very difficult to get your money back.

1e keer na 3 weken pas geld retour, te weinig terug gehad en daarna namen ze geen contact meer op. De 2e keer beweerde ze dat mijn adress onbekend was, binnen 2 dagen mijn geld terug en een link om opnieuw te bestellen voor het dubbelw bedrag. Oplichters.

Wish I had read the reviews before ordering.
Ordered a pair of sandals and used the websites recommended size conversion chart. When they arrived, they were too small and after googling the EU to UK size conversion, it became apparent that their website conversion information is incorrect. I contacted them to make them aware and return the sandals. However, I was charged £4.90 to return for their error which is poor customer service. They did offer a voucher on my next order but I certainly won’t be ordering from them again.

Ik heb Hawaianas espadrilles besteld. Maar bleek niet goed te zijn. Ook de stof bleek anders te zijn.

Nu komt het ….. ik wilde de slippers terugsturen. Dat is een ramp. Alles wordt gedaan om te voorkomen dat je schoenen terugstuurt. Echt alles. Totaal niet transparant proces. Vragen hoe het proces gaat help niet. Gevolg is dat je het even laat liggen. Dat ‘even’ duurt langer. En dan vergeet je het.
De schoenen heb ik gratis aan mijn buurman gegeven.

Ik heb recent de gang van zeken geschetst en een officiële klacht ingediend bij Hawaianas.
Bij een zekere ‘Dagmar’ van Hawaianas.
Dacht even dat ze daar gevoelig voor waren. Nee dus. Er wordt op een hele rationele manier gereageerd. Op de retour-proces-vertragings-tactiek wordt niet ingegaan.

Ik bestel vaak online en stuur ook soms terug. Maar dit is een ramp.

Hawaianas doet dit heel bewust en men weet dit. Dat is misschien nog wel het meest ranzige er aan. Nooit meer bestellen bij Hawaianas. Punt.

Meer dan een week geleden besteld maar nog niks ontvangen.

Servizio clienti allucinante!!ho fatto l'ennesimo ordine in data 1 ottobre pagando in anticipo: consegna prevista entro 2/3 gg lavorativi. Al 10 di ottobre cioè dopo 7 gg lavorativi ho scritto una mail al servizio clienti che ovviamente non ha risposto. In data 11 ottobre ho nuovamente scritto ma anche in questo casonessuna risposta. Del mio ordine nessuna traccia e nessun aggiornamento