The team were professional and helpful and wanted to make sure I would be happy with the outcome (ring resizing) as my ring had an unusual band. The result is fantastic. You cannot see where they work... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The workshop remodelled/created a new wedding ring for me using the diamonds from my original ring following a botched remodel elsewhere. I was impressed by how knowledgeable and caring the staff w... Se mere
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they were all amazing took the time to talk up through what could go wrong but nothing did, Ring was cared for and it was done within days, perfect fit would definitely use again. thanks
Exceptional service. An item of jewellery that’s been on your finger for decades is hard to trust to just anyone. Highly professional, friendly & knowledgeable, incredible expertise. I cannot recommen... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hatton Garden Workshop (www.hattongardenworkshop.com) is the UK's premier jewellery workshop, offering unparalleled craftsmanship and direct-to-customer goldsmithing services. Located in the heart of London's historic jewellery quarter, our expert team combines decades of traditional bench skills with modern techniques, ensuring every piece of jewellery is treated with the utmost care and precision. Because we truly care for our customers and understand the immense sentimental value behind every piece, we provide transparent, high-quality, and highly secure services. We specialise in fast turnaround times without ever compromising on quality. Our Core Specialist Services: Same Day Ring Resizing: Fast, precise, and secure ring resizing services completed on the same day for maximum convenience and peace of mind. Expert Ring Resizing: Professional adjustments for engagement rings, wedding bands, and vintage rings across all precious metal types. Jewellery Repairs: Comprehensive restoration, stone resetting, and repair services to bring your cherished, damaged pieces back to life. Jewellery Remodelling: Bespoke redesign services, transforming old, inherited, or unworn jewellery into stunning contemporary pieces. Wedding Band Melt and Makes: A deeply sentimental, custom service where we melt down your heirloom gold to craft bespoke, personalised wedding bands. At Hatton Garden Workshop, our reputation is built on trust, exceptional quality, and dedicated customer service. Whether you require an urgent same-day repair or a complex jewellery remodelling project, our master jewellers are here to help. We value your feedback and invite you to read our reviews or share your own experience with us below.
Kontaktoplysninger
2a Bleeding Heart Yard, EC1N 8SJ, London, Storbritannien
- 02037802258
- info@hattongardenworkshop.com
- www.hattongardenworkshop.com
Like what you see?
4,9
Fremragende
697 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fast professional service.
9. august 2024
Besvarelse fra Hatton Garden Workshop
Thank you so much for your review, its great to hear. If we can help with anything in the future, please let us know.
Money hungry over price workshop
Money hungry over price workshop. Polish one little ring £150 🤣🤣🤣🤣🤣
21. august 2024
Uopfordret anmeldelse
Besvarelse fra Hatton Garden Workshop
Dear Reviewer,
As per your previous review, this is not true or accurate. We charge £35 for a light clean and polish or £95 for a full service.
We regularly assess our prices and those of our competitors, and for a central London retail jewellery workshop believe we are amongst the best value there is.
As you can see from the 99% of our customers who have left us 4* or 5* feedback, the vast majority of our customers are happy with the service we provide.
Should you not be happy with our prices may I suggest you find an alternative workshop to have your ring polished, rather than continue to leave us negative reviews.
Kind regards,
The Hatton Garden Workshop
Besvarelse fra Hatton Garden Workshop
Dear Rebecca,
Thank you for your review and feedback. I am really pleased to hear you have been happy with the service.
If we can assist with anything further, please let us know.
Kind regards,
The Hatton Garden Workshop
Wonderful experience
We had 4 rings and a bracelet that required varying degrees of repair. Some quite technical. These guys are so professional. It was the most pleasurable experience….the office is in the workshop so you see them all doing their thing. So so pleased. Can’t recommend them enough. Very sensible prices.
7. august 2024
Uopfordret anmeldelse
Besvarelse fra Hatton Garden Workshop
Dear Reviewer, Thank you so much for your review and feedback. Its wonderful to hear you had such a positive experience and we look forward to welcoming you back in the future. Kind regards, Daniel and the Hatton Garden Workshop team
Lovely people
Lovely people - had my grandfathers wedding ring resized after it sitting in a drawer for years.
Now happily wearing it.
Reasonably priced, quick service and couldn’t fault them. Thank you 🙏
24. juli 2024
Besvarelse fra Hatton Garden Workshop
Dear David,
Thank you for your positive feedback.
It is great to hear you have been happy with our service and that you can now wear a family heirloom.
If we are able to assist with anything else now or in the future, please let us know.
Kind regards,
The Hatton Garden Workshop
Besvarelse fra Hatton Garden Workshop
Hi Alison, Thank you for your review and feedback, that is great to hear. If we can assist you with anything going forward, please let us know. Kind regards, Hatton Garden Workshop
Besvarelse fra Hatton Garden Workshop
Hi Bethany,
It's great to hear how happy you are with your resize. If there's anything else you need please don't hesitate to get back in touch, and we look forward to welcoming you back in the future.
Mike and the HGW team
Poor service
I came here believing it would be a place of professionalism, however, this was not the case.
I came looking to have an engagement ring altered and valued. After waiting a little over three weeks, I came to collect the ring and discovered that some of the smaller decorative diamonds we're missing. Whilst no compensation was offered, the ring was repaired after another week of waiting.
A jewellery specialist such as this company should not have presented a ring to me with missing diamonds! Makes me question the valuation they provided.
Would not recommend using them.
19. juni 2024
Besvarelse fra Hatton Garden Workshop
Dear Tom,
Thank you for your review and I am sorry to hear of the issue you experienced with the stones being lost from your band. I was surprised to find out that the stones had come out of the band as from our records we hadn’t worked on the shoulders, only the centre stone; but was pleased we were able to replace them and resolve this for you.
Having spoken to my colleague you saw when you brought the ring back in to us with the stones missing, she wasn’t aware of the upset this caused you as she felt you were appreciative of the offer to replace the stones for you. Had you made clear to her at this stage, or after receiving our follow up email to check that you were 100% satisfied with the work carried out, we would have gladly refunded you for the work carried out on the ring.
Our apologies again that you weren’t satisfied. If we can do anything further to assist you now or in the future, feel free to contact us on info@hattongardenworkshop.com.
Kind regards,
Daniel
Hatton Garden Workshop
Resized ring dealt with perfectly!
Needed a ring resized urgently before popping the question. It fitted perfectly and the team at Hatton Garden Workshop made what could have been a stressful 24 hours into a very calm situation with lots of communication and excellent service.
4. juni 2024
Besvarelse fra Hatton Garden Workshop
Hi Anthony,
We're glad to hear we could help de-stress things a little for you, and if there's anything else you need just let us know.
Mike and the HGW team
Replica engagement ring made
Took my engagement ring in as I had lost the stone. I was given all alternatives and decided to have a replica ring made. Very happy with the ring and the service was exceptional, advice on choosing a stone etc.
11. juni 2024
Besvarelse fra Hatton Garden Workshop
Hi Sue,
We're glad to hear the replica is living up to your expectations. It was a privilege to help.
Mike and the HGW team
Used the same day service and it went…
Used the same day service and it went perfectly. Very helpful assistant made it a very pleasant experience.
24. maj 2024
Besvarelse fra Hatton Garden Workshop
Hi Donald,
We're happy to hear you enjoyed your experience. If you should need anything else please don't hesitate to contact us.
Mike and the HGW team
A great experience from start to…
A great experience from start to finish.
I had a 22ct wedding band resized for my upcoming wedding. Each person I interacted with in the team, were very patient and calm in spite of my indecisiveness.
I had to have the resized ring resized once more due to arthritic swelling in the warm weather. The young man who helped me allowed me to try on different size rings to help me make up my mind about the best fit for me. The second resize was complementary and on collection I was very pleased with the result. The ring looks brand new, I left the shop with a huge smile on my face and I cannot wait to wear it.
I was given a beautiful box which we will be using during the exchange of rings.
Thank you to the lovely team at Hatton Garden Workshop for making me even more excited about things going well on my wedding day - I'm certain my other half will get the ring on!
11. maj 2024
Besvarelse fra Hatton Garden Workshop
Hi Marlene,
Thank you for the review! We're so glad to hear you were happy with your resizing and we hope you had a fantastic wedding.
Mike and the HGW team.
Excellent quality of work
Excellent quality of work. Superb service from start to finish. Repaired and reset my diamond ring when most jewellers up North said it couldn't be done. Delighted with the result.
15. maj 2024
Besvarelse fra Hatton Garden Workshop
Hi Andrew,
We're glad we were able to help. Please let us know if there's anything else you need from us and we look forward to welcoming you back in the future.
Mike and the HGW team
Best company ever
Best company ever. Resized my late grandmother’s wedding ring down 7 sizes for my upcoming wedding. It was no trouble - they did it quickly and at a very reasonable price. I was also super impressed with their communication. Hannah who served me initially was great, as were the guy I collected the ring from and the guy who called me with a communication update on the method the jeweller was using. Would recommend to everyone!
3. maj 2024
Besvarelse fra Hatton Garden Workshop
Hi Charlie,
We're delighted to hear how happy you are with your resized ring. We know how special inherited pieces are.
Mike and the HGW team
Great job done by a great business
Much care was taken to ensure the work would meet our wishes and that work was carried out quickly and on time. Communication was very good and the completed work was very satisfactory. All staff were courteous and caring.
8. maj 2024
Besvarelse fra Hatton Garden Workshop
Thank you so much for the 5 star review! We're glad to hear you were happy with your resized rings and the resetting of your emerald.
As always, please let us know if there's anything else we can do for you.
Mike and the HGW team
Seamless experience
Seamless experience, booked my appointments, was met with lovely people both time and it all felt very personal. Getting to see the workshop is also so cool! Authentic and professional
25. april 2024
Besvarelse fra Hatton Garden Workshop
Hi Claire,
Thank you for your review, that is great to hear!
We look forward to welcoming you back in the future and if we can help with anything in the meantime, please let us know.
Daniel and the HGW Team
Very pleasant experience in resizing my…
Very pleasant experience in resizing my ring. It's quite expensive nowadays but they did a very good job.
25. april 2024
Besvarelse fra Hatton Garden Workshop
Thank you for your review, I am pleased to hear you were happy with the job, and look forward to welcoming you back in the future.
Kind regards,
Daniel
Hatton Garden Workshop
Highly professional work and service
I needed some specialised engraving carried out on an important piece of jewellery which held great sentimental value. On each occasion that I dealt with Hatton Garden Workshop, I was treated courteously and with a high degree of professionalism. Answers to any enquiries were responded to in a timely and clear manner.
I have now received my jewellery back and cannot praise their work highly enough. Every intricate detail of the engraving pattern has been captured meticulously and I could not be more satisfied. If anyone were to use their services, I am confident that they will be equally as delighted. Excellent work by and excellent company well deserving of 5 stars!
9. maj 2024
Uopfordret anmeldelse
Besvarelse fra Hatton Garden Workshop
Dear Alan,
Thank you for your review and feedback. It is great to hear you have been happy with your experience and I am really pleased we could be part of creating such a sentimental piece of jewellery for you.
If we can assist with anything now or in the future, please let me know.
Kind regards,
Daniel
Over Rated Company With Over rate company with extortion price
My experience with Sophie.
The business was in better hands with either Scot or the delightful lady who is on maternity leave. They understood customers service far better than the money-hungry lady currently in the office. This lady who sits in the office is solely focused on making money. I have decided to never use this company again for anything. The price they quoted for a small ring is outrageous compared to what I paid for the same ring on the same day previously. It feels like they are operating as skilled thieves. She lacks any kind of skills.
8. maj 2024
Uopfordret anmeldelse
Besvarelse fra Hatton Garden Workshop
Dear Ian,
I am sorry you have felt it necessary to leave such a negative review.
You called requesting us to repeat the service we provided to you a year ago but were unwilling to provide the necessary information to locate the details on our system.
Having listened to your call this morning, Hannah, who you spoke to, (not Sophie, as per your review) was courteous and helpful throughout and repeatedly tried to assist you.
I have now located your order details on our system, albeit under a different name to that you provided. Had you given Hannah the correct name or the reference number associated to your order, she could have explained to you that your request today was for a different service than you previously had, and would have happily matched the price that you previously received last year.
Kind regards,
Daniel
Hatton Garden Workshop
Besvarelse fra Hatton Garden Workshop
Dear Lesley,
Thank you for your review. Its great to know you were happy with our workmanship and customer service.
We look forward to welcoming you back in the future.
Kind regards,
Daniel
Hatton Garden Workshop
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