Harbour Hotels Anmeldelser 

We had afternoon tea for a special birthday at Harbour Hotel, Padstow - had a lovely afternoon, food was delicious, staff were really friendly and helpful and dining room had a lovely atmosphere, would definitely recommend, thank you to everyone

Stayed at the Southampton Harbour hotel the night before we cruised. It was exceptional. All the staff whether that be front of house, restaurant or spa were friendly and really helpful. dinner in the Jetty restaurant was great with a wide choice and value for money. Will definitely be back again!!

Emailed several times, wanting to book a lovely spa. Misinformed, telephoned & reprimanded, told I’m abusive, ( projection tactic ) told to book another hotel. Really awful customer service. Asked for complaints procedure, completely ignored. Horrendous headache now.

What’s your opinion on trial shifts for a new job? In this instance at the Harbour Hotel, Guildford my daughter was booked for a ‘trial’ shift to work as a waitress for a wedding for 3 hours (and was then requested an extra hour at the last minute which my daughter agreed to do).
She took a full and active role in providing a service (experienced in a chef restaurant) for the TRIAL. She bought a whole new outfit she was that committed. As a trial, it works two ways right? She decided it was not suitable to maximise on her skill set so said she appreciated the opportunity to trial but unless a higher grade role was coming up, it wasn’t a good fit for her at the moment. They didn’t offer to pay her despite her working for an event that they were charging for and she gave them an extra hour as they requested.
When she asked to be paid she was told that they would ‘check it out’
Since then no ‘checking out’ has been done and no follow up from my phone call to the deputy night manager Charlie. So if Nick Aristodemou the General Manager is reading this, please can we have a public explanation? It doesn’t appear to reflect the ‘higher standards your hotel purports to uphold and nor does it seem very fair?
Check out the law suit against Marco Polo White … restaurant sued over £10 trial session he refused to pay.
Is it really worth that publicity? To me it seems mean and unfair and I’m teaching my daughter to stand up to people that exploit others.
Comments from the Harbour hotel welcome 🙏 We have asked for a reply from harbour hotel and hopefully we will get one with persistent requests from as many channels we can find to simply uphold fair business practices 🙏

Absolutely exceptional, 5 Stars

Booked here for my partners 29th birthday and I was so impressed by the experience, I feel like they completely deserve this review and more. I explained that I needed this to be perfect as I work crazy hours and hardly get much quality time with my other half. We booked in for a 1:15pm couples massage, followed by spa facility use and then finishing with an afternoon tea. An afternoon of pampering and real relaxation. Through the entire experience, the staff were super attentive and understood the importance of the date.

The massage was incredibly relaxing. We booked the drift away 60 minute and it was heavenly. Multiple times I realised I was nearly off into the land of sleep, it was that relaxing. The two masseurs paid special attention to our requests on the request form. I’d highly recommend. Great experience as a couple.

Next spa facilities were tidy, clean and the staff were very polite. There was a jacuzzi, steam room and sauna for use as well as a relaxation room with tea/coffee for added chill out time. There were very nice gym facilities available also.

The absolute topper of the occasion was the afternoon tea. The attention to detail on the tray brought out really was a 5 star experience. The variety of flavours and the craftsmanship of the treats was impressive. The carrot cake was a mini edible plant pot, the cake as the soil, the cream as the topping and an edible sweet treat in the shape of a carrot on top. The flavour divine. That was JUST ONE of them, the rest all delicious. You’ll have to order it and experience it for yourself!

The staff were super attentive and making sure everything was good, we had unlimited tea, which was taken full advantage of. Then after we had finished there we went and enjoyed a coffee on the balcony which overlooks the Marina and it was the perfect way to end the evening.

Genuinely, can’t thank the team enough for making that day so special. Would definitely recommend.

Wow, Our meal at the harbour hotel beach club in salcombe was just outstanding, upon arriving we were greeted by kind, helpful staff. They stayed with us making us feel very welcome. I would highly recommend this place, beating the local competition by miles.

A hugely disappointing stay in a stunning location in Padstow Unfortunately the hotels leadership team are substandard and not service centric. The noise from the restaurant above finishes at 11pm and and starts again at 5.30am, making sleep impossible.

The hotel advertises as being dog friendly, but it is not. Another couple staying said they were made to feel like lepers as they had dogs with them. Scruffy staff, an inability to get orders right and an overall apathy led to us leaving a day early.

The colleagues, night porter and reception manager; know and agreed with all our concerns, but are not empowered or are being listened to to effect them.

Attended an Event at the Chelsea Harbour Hotel, the hotel was rated 5* but the service was not, I specifically indicated my allergens unfortunately I was given a meal which had my allergen triggers.

I tried to get the attention of the waitress, she had no idea what i was on about, she got the manager who was quite rude making it seem the mistakes was mine.

I believed their waiting staff need to be trained on how to serve guest, their silver service etiquette was zero, a waitress was passing plate direct in my face across to another guest which I felt was unprofessional because I worked in the Events and Hospitality sector so I can categorically say, their service ruined my night and gave me a negative feeling about coming back to the hotel

We arrived for our restaurant reservation, promptly shown to our table. Then a ten minute wait before we were eventually asked if we would like to order drinks. Ordered a bottle of wine and also requested a food menu.

After around 10 minutes no sign of the wine. Managed to grab our “waiter”, any chance of our wine? He shrugged, yes it’s coming. We waited, and waited, no wine. Nobody seemed interested in taking our food order, so after another 10 minutes of being ignored we left. Is this really a five start hotel?

I have stayed here before and had excellent service, looks like standards have significantly deteriorated, abysmal customer service.

Barrie Hammond

Another stay at the excellent Harbour hotel Southampton. This hotel continues to impress and more than warrants it five star rating.
The staff make this hotel a joy to stay at
nothing is too much trouble. This attitude is fully supported by Millie Healey Guest Relations Manager. What an asset all the qualities and more you would aspect within this role. Her enthusiasm and commitment to ensure everything during your stay is meet a real credit to her. Harbour hotel your lucky to have her.

Wow my experience with this hotel tonight reminded me that racism is still around. I was with a group of friends and the door man only refuse to left the black guy in.

I’m sorry to say that I was embarrassed and appalled at the behaviour of the door staff on Saturday 19th. Some of my colleagues were at the bar having cocktails. When I arrived with two more colleagues they were let in and I was told not to enter there was too many people.

I said ok I’ll wait outside for some to leave. I then noticed people going in to the bar again so I approached the door and again was told to go away, while I witnessed other people walking straight in I said do you have an issue with me? The group of colleagues I was with noticed what was going on and got angry and all left.

We continued out cocktails in another bar as we were determined not to let your establishment spoil the evening.

It was pretty obvious to everyone that I was the only black person in the group and I would suggest training is required not to stereotype black people.

I have worked for Network Rail for 32 years in the Executive team and since leaving running my own company. I have a vast experience with customer service and I was made to feel extremely embarrassed and ashamed.

In summary my colleagues were going to complain as well but I’ve told them I would raise this. As a group of executives we are happy not to use your venues if that’s the behaviour we faced and as the only one of colour in the group to be honest the behaviour stuck out like a sore thumb.

I went for a spa mini break with my sister at the Sidmouth hotel. Compared to the Christchurch one, this was very shabby looking. While the staff were lovely and the food was great, the high level cleaning was ignored, with the pendant lights in the dining room covered with dust and huge cobwebs dangling between ceiling and lights. The tiny lift had very visible grubby hand prints above the door. The bathroom was missing the little touches, like tissues or nail kits. The spa jacuzzi was very tired looking with broken trim and bare plasterboard where lights had been replaced. The portable heater in the bedroom was missing a foot and had a huge dent in it. I expected more from a harbour hotel, where others pay attention to the little details giving it a more professional and luxe appearance, sadly Sidmouth doesn’t. A shame because it has so much potential. I gave it 3 stars because of the food and service, otherwise it would have been less.

The team and quality of the facilities are second to none.

Arrived on the 28 December. Called ahead about parking and got through to Head Office. Advised to use NCP as the hotel gave a discount. Reception relayed there was no discount and they did not recommend as lots if cars were being broken into! Booked a single and a double room. The first single was a child's room.with bunk beds and mattresses that did not reach the end of the bed. As I am 68 I refused. The room then offered was on a different floor and was tiny. No telephone and no control for the air conditioning. The kettle had to go on the floor next to my feet. No milk, tea, or water replenished and the sink in the bathroom would not drain. No flip flops for the spa. Reception and check in offered no assistance at all. My friends room was also tiny with the bed lengthways against the wall. Very hot and no air conditioning. Never again.

On 17th December my daughter and her friend used the gift voucher I had purchased for £250 at Brighton harbour spa hotel. Having only just reopened after refurbishment what a disappointment that the steam room and sauna were out of use! Many customers were complaining. Using the facilities were of particular importance to her and her friend it was the main reason for the voucher purchase . The staff were unhelpful and could give no reasons for the inconvenience . Don’t waste your money on this hotel go to a decent spa !

I purchased a half day spa experience for 2 at Guildford Harbour Hotel. Starting with the positives, the treatments were excellent (we had a facial and back, neck and shoulders massage) and the spa staff were very courteous and professional. The wet spa area was well equipped with a small jacuzzi and indoor pool, steam room, sauna and an outdoor poor. There was a small gym and relaxation room as well. Fresh jugs of ice water infused with fruit, mint etc was a nice touch. However, on the negative side, some of these facilities looked like they needed deep cleaning i.e. visible black mould on jacuzzi / pools, dirty grout and chipped/broken tiles. The sauna looked visibly filthy with dust between the wooden slats. Also some lockers were not working in the ladies changing area. The facilities could of been so nice and perfect for a half day spa experience if properly cleaned and maintained. We also had included in our booking a light lunch in the restaurant. Unfortunately this completely let down the whole experience for us. The food was inedible and the service was dire. I ordered avocado, feta and chilli oil on focaccia bread and when it arrived the bread was certainly not focaccia but something else (possibly naan or pizza crust) very hard, dry and inedible. My knife could not even cut through it! When I pointed this out to the waiter, he didn’t seem to know what to do, so I was then ignored and left whilst he went on to take other tables orders. He eventually checked with the chef only to come back and tell me it was definitely focaccia and also that the head chef would come and see me. I didn’t especially want this fuss but as it turns out he didn’t show up. I couldn’t eat the meal and as no effective action was being taken by the waiting staff, we ended up leaving without me having lunch. This was the not so relaxing end to what was supposed to be a relaxing morning on a spa pamper package because of this I would not recommend the Guildford Harbour Hotel and spa.

Having just spent 3 nights staying in the Brighton Harbour Hotel we were left feeling rather disappointed and felt it was not good value for money. Although the room was clean and we were provided with adequate extras it was rather tired and that was reflected all round the hotel. It is in great need of some TLC. The bed was very comfortable and we were extremely grateful for the air conditioning (which I believe some rooms did not have) as we stayed during a heatwave!
We were able to pre book 10am breakfast but were made to feel we were late when we arrived and it was already being cleared away while we were trying to enjoy ours so we felt rushed and not able to make the most of it.
The worst part was on our 3rd night .. we should have possibly had a clue when we saw the issue of earplugs in the bathroom! There was an unbearable thumping bass going right through the room until 12.45am. We were not sure if it was coming from the hotel or the nightclub nearby. Based on the website for Harbour Hotels and their claims of having luxury hotels in beautiful locations I think this one lets them down badly. This was our first experience of staying in one and we were hoping to stay in others but now feeling very reluctant. The location is great for getting around to most of the famous areas and just across the road from the beach but the general quality is lacking and the fact there is a nightclub opposite is a major downside.

Booked Brighton harbour hotel for my wife’s birthday, upon arrival seems nice. Got to room and was very disappointed, small, grubby windows and was literally facing pryzm nightclub. Very noisy 2 nights stay it was awful, I’m surprised this isn’t mentioned more in reviews it was so bad. Spa was lovely and staff very nice, lovely bar and breakfast was fab but the room and noise were unbearable, came home exhausted and £550 for 2 nights was extortionate for what we got. Wouldn’t recommend a relaxing stay here or return, very disappointed!

I was given a HarSpa Together voucher for my 50th Birthday. I took my daughter with me to The Harbour Hotel & Spa In Brighton.
We both thoroughly enjoyed the treatments and the lunch but was rather disappointed with the Spa itself.
It was extremely muggy in there and felt like you needed some air but the worse part was the tiles in both pools and the steamroom were extremely dirty and could do with a deep clean.
We left after only spending approx an hour in the Spa due to both of our eyes stinging so much from the chlorine.

We,ve stayed at Sidmouth harbour hotel several times.
Was very disappointed this time.
On arrival in the only dog friendly room we were told.
To our amazement there was a dog next door.
The view fm our room was a brick wall. When we got in our room there was no spare toilet rolls, no sherry in the room, no biscuits, also the coffee machine didnt work properly.
When we went to dinner and lunch
They had ranout of
Oysters
Smoked salmon and haddock.
As for breakfast the first morning we only got an egg, half tom,half mushroom, and 2 thin pieces of streaky bacon.
As for the facilities.
We were really looking forward to a swim, the pool was closed due to renovation, which we wasn,t told about we probably would,nt have stayed there.
When I phoned the hotel to book the room we were told it was 340.00 for 2 nights including the dog.
13th Feb 2022
15th Feb 2022
When we came to pay they charged us 355.00 for the room.
I wont even talk about the charges everytime you go to the bar.
What a shame
We used to love it there.