I love these biscuits but in one of my last orders I found 2 dead small midge flies inside the cardboard packaging. Luckily the actual biscuits are sealed inside plastic wrapping but it were a little... Se mere
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Se, hvad kunderne siger
An expensive, premium product but one I liked as I try to wean myself off strong fresh coffee every morning (at the Doctors insistence after losing a kidney). However the latest batch (Amazon... Se mere
Virksomheden har svaret
It's a while since I have had salted caramel fudge form Cartwright and butler but it still has the whoo taste I love it.
Virksomheden har svaret
Ordered a mixture of gifts and snacks for the home. DPD didn’t deliver as expected but I received an incredibly swift response to my email from C&B, who resolved the issue in a very thorough manner, w... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Cartwright & Butler is a family-owned, luxury food and beverage brand based in Yorkshire, England that's known for creating outstanding teatime luxuries. We champion British traditions and bring a spirit of luxury and occasion to today's teatime treats. We seek out the best bakers and finest confectioners to make our products to unique and exacting recipes and create luxury teatime treats. At the heart of the Cartwright & Butler brand is a tradition of family bakers that spans five generations. Gordon Arnett bought his first bakery in Hull in 1940. After the war, he invested in a charming, double-fronted shop in Beverley which he ceremoniously named 'The Cake Shop'. The business grew and the family went on to run a series of successful bakeries, finally selling the last of their production facilities to Finsbury Foods in 2008. That's when a new passion for teatime treats was born. Spotting an opportunity to bring something different to the market, the Arnett family acquired the Cartwright & Butler brand and a new era was born. Today, Cartwright & Butler sells in over 40 countries worldwide. From the shelves of premium retailers, to food halls, farm shops, and leisure destinations across the country and in duty-free shops from London to Seoul, Cartwright & Butler's range of teatime treats delights millions of customers every year.
Kontaktoplysninger
UNICORN HOUSE, BROAD LANE, HU15 2TS, GILBERDYKE BROUGH, EAST RIDING OF YORKSHIRE, Storbritannien
- 01482 213446
- care@cartwrightandbutler.co.uk
- cartwrightandbutler.co.uk
3,5
Middel
179 anmeldelser
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Har besvaret 55 % af deres negative anmeldelser
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Fast delivery
7. juli 2026
Besvarelse fra Cartwright & Butler
Good afternoon,
Thank you very much for your review. We're so pleased to hear you have had a good experience!
Best wishes,
C&B.
Quick delivery of securely packed…
Quick delivery of securely packed premium dark chocolate covered pistachios
7. juli 2026
Besvarelse fra Cartwright & Butler
Good afternoon,
Thank you very much for your review. We're so pleased to hear you have had a good experience!
Best wishes,
C&B.
Besvarelse fra Cartwright & Butler
Good morning,
Thank you so much for your review, it is lovely to hear you enjoy our biscuits!
Best wishes,
C&B.
I haven’t received my order
I haven’t received my order. Please stop using DPD as your. Courier delivery service as they disappoint quite a lot.
11. juli 2026
Besvarelse fra Cartwright & Butler
Good morning,
Thank you so much for your review, we do apologise that you have not yet received your order, please could you contact our customer service team at care@cartwrightandbutler.co.uk so we can look into this further.
Best wishes, C&B.
It's a while since I have had salted…
It's a while since I have had salted caramel fudge form Cartwright and butler but it still has the whoo taste I love it.
10. juli 2026
Besvarelse fra Cartwright & Butler
Good morning,
Thank you so much for your review, it is lovely to hear you enjoy our fudge!
Best wishes,
C&B.
Besvarelse fra Cartwright & Butler
Good morning,
Thank you so much for your review, we are so pleased to hear you find our service and product excellent!
Best wishes,
C&B.
prompt delivery v good customer service…
prompt delivery v good customer service so happy with the hampers thank you
8. juli 2026
Besvarelse fra Cartwright & Butler
Good morning Caroline,
Thank you so much for your review, we are so pleased to hear you are happy with the hampers!
Best wishes,
C&B.
I usually love these biscuits but…….
I love these biscuits but in one of my last orders I found 2 dead small midge flies inside the cardboard packaging. Luckily the actual biscuits are sealed inside plastic wrapping but it were a little off putting. Before this I would have given 5 stars as usually first class biscuits with quick delivery.
28. juni 2026
Besvarelse fra Cartwright & Butler
Good morning,
Thank you very much for your review. We sincerely apologise that you have not had a good experience on this occasion.
Please could you contact our customer service team at care@cartwrightandbutler.co.uk so we can investigate this further.
Best wishes,
C&B.
When the expensive product fails to reach even reasonable standards, dont expect any Customer Service
An expensive, premium product but one I liked as I try to wean myself off strong fresh coffee every morning (at the Doctors insistence after losing a kidney). However the latest batch (Amazon subscription) left a disgusting mess in the cup. Not at all what I want from any tea bag, let alone an expensive one.
So I wrote to them - and sent pictures at their request. The response I received back was shoddy and not within a million miles of a premium brand response. 'Refered to technical' when the simple response was obvious; apologise and replace.
But the nameless 'Care' agent was careful to point out that option isn't available to them as I bought via an amazon subscription so I had to go back via amazon.
Premium brands selling premium products, especially ones on repeat subscription, usually care about loyal customers. These clowns obviously think my part of the deal is to pay, take what they send and disappear.
The disappearing is easy. Sub cancelled. Cornish tea (Smugglers Brew in the orange box) replaces it.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Cartwright & Butler
Good morning,
We’re sorry to hear about your experience and that the latest batch didn’t meet expectations.
We also apologise that our response didn’t feel as helpful or supportive as it should have. While Amazon subscriptions do have a specific returns process, we appreciate that this shouldn’t affect the care and clarity you receive from us.
Thank you for taking the time to share your feedback.
Best wishes,
C&B.
Besvarelse fra Cartwright & Butler
Good morning,
Thank you very much for your review, it is lovely to hear you have had an excellent experience!
Best wishes,
C&B.
Easy to follow website
Easy to follow website and biscuits were delivered on schedule and well packaged
29. juni 2026
Besvarelse fra Cartwright & Butler
Good afternoon,
Thank you very much for your review, it's lovely to hear you have had a good experience with the website and delivery!
Best wishes,
C&B.
Besvarelse fra Cartwright & Butler
Good morning,
Thank you very much for your review, we are so pleased to hear your feedback!
Best wishes,
C&B.
Brilliant customer service and great…
Brilliant customer service and great quality product!!!
26. juni 2026
Besvarelse fra Cartwright & Butler
Good morning,
Thank you very much for your review, we appreciate the positive feedback!
Best wishes,
C&B.
These are the best shortbread biscuits…
These are the best shortbread biscuits I’ve ever had and I’m 72 years old
25. juni 2026
Besvarelse fra Cartwright & Butler
Hi Stephen,
Thank you very much for your review, it's great to hear you enjoy our shortbread biscuits!
Best wishes,
C&B.
Lovely luxurious hamper
Great quality order, exactly as I hoped for when I ordered it, recipient was very happy with it as a gift 😊
22. juni 2026
Besvarelse fra Cartwright & Butler
Good afternoon,
Thank you very much for your review. We are so pleased to hear the recipient was very happy with their gift!
Best wishes,
C&B.
Great products...jars are…
Great products...jars are brilliant..first rate packaging and delivery..good prices.
23. juni 2026
Besvarelse fra Cartwright & Butler
Good afternoon,
Thank you very much for your review. It is great to hear that you enjoy our products in jars!
Best wishes,
C&B.
Top quality marmalade 👍
23. juni 2026
Besvarelse fra Cartwright & Butler
Good afternoon,
Thank you very much for your review. It is lovely to hear that you enjoy our Marmalade!
Best wishes,
C&B.
New ones are small and tasteless
Bought the Demerara shortbread for years now when you buy they send these awful small ones it’s very disappointing won’t buy again
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra Cartwright & Butler
Good afternoon,
Thank you for your review. We're sorry to hear that you were disappointed with the Demerara Shortbread.
We appreciate you taking the time to share your comments, as customer feedback is always valuable to us.
Please reach out to our customer service team through our website, and we would be happy to discuss further.
Best wishes,
C&B.
Love the teabags but would really…
Love the teabags but would really appreciate being able to buy packs of 50 or 100 rather than just 10.
15. juni 2026
Besvarelse fra Cartwright & Butler
Hello,
Thank you very much for your review. It is great to hear that you love our tea. We also really appreciate your feedback, as we are always looking for ways to improve our products and customer experience.
Best wishes,
C&B.
Half a tin of biscuits
Hi received a tin of biscuits has a present was disappointed to find only 9 biscuits inside wrapping which was inside the tin to be honest it looks a bit stingy Cartwright and butler improve your quality control
21. juni 2026
Uopfordret anmeldelse
Besvarelse fra Cartwright & Butler
Hello,
Thank you for your feedback. We're sorry to hear that you were disappointed with your gift. Our biscuit tins are filled by weight rather than a set number of biscuits, so the quantity can vary slightly depending on the biscuits included.
We appreciate you taking the time to share your comments, as customer feedback is always valuable to us.
Best wishes,
C&B.
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