Harbour Hotels Anmeldelser 

Hi the issues were numerous but none so more than the discretionay service charge which was never mentioned at the time of booking nor when they charged it, one charge of £17:87 has been refunded but not the other two charges of £2.50 and £1.74 which they should be, this charge is quite frankly outrageous and I think the two outstanding charges should be repayed, asap.
Next we wanted a room with a balacony but didn't get it even after requesting it, we were told if one was available when we booked in we would be allocated it. The view was sort of nice if not for the building in front which was some kind of workshop that made a lot of noise on the MONDAY MORNING banging etc (We stayed from the 7th to the 10th of this month).
The bathroom was tiny and the toilet set soft close didnt work properly as the base did soft close but not the lid and the underside of the seat was brown stained.
The carpet was stained in places and had a toe nail cliping on it.
The cooked breakfast was cafe average and the bacon tough. The coffee was terrible the tea not much better.
The room service was slow due possibly the lack of staff.
The price of drinks was exorbitant and taking the discrtionary charge into the equation quite astonishing, the Savoy is cheaper and they are up front with charges.

Appreciate all your staff at Harbour Hotel (Guildford), who all provide a prompt service with excellent responses all round.

Now having worked in IT Management & many years in senior Service Delivery management positions, I really do notice talent & exceptional quality customer service, plus people who go above & beyond.
Having planned a very important time with a large group of very close business friends, we had a celebration of life together staying at the Harbour Hotel in Guildford on the 20 April. When I saw Genny Tsang & Myles Goulden-Oliver operating daily, managing staff & tending customers’ requests so professionally it’s quite inspirational. What’s been impressive is their full understanding on all fronts & working so well with all around.

Would like to mention Amarildo Shuka & Ben Samuel, who both looked after our large group so wonderfully, everyone in the group were overwhelmed with their constant attentiveness & support continuously asking I we were all OK, providing absolutely anything we required promptly.

Now Genny Tsang & Myles Goulden-Oliver, it needs to be mentioned that they are always so welcoming, ever so receptive & very helpful, furthermore it's noticeable the effort & kindness that Genny Tsang & Myles Goulden-Oliver they both especially demonstrated, Genny Tsang & Myles Goulden-Oliver were so understanding & very supportive, as I have disabilities & serve psychological issues & it's because of their attentiveness, that myself, family & many friends will keep returning to Harbour Hotel & The Long Bar in Guildford.

Furthermore, would like to complement Amarildo Shuka & Ben Samuel, who demonstrated excellent quality customer service, always providing efficient, quick, and friendly service, our group & other customers as well as building strong relationships with them. Every visit seeing them responding to customers' issues in time and handling any complaints swiftly, it’s quite inspirational.

Warmest regards & thank you so much

Mr & Mrs Denis J P Williams

I would not stay at this hotel again nor recommend any other lone female travellers do, I felt unsafe, uncared for and disrespected.

I checked into The Richmond Harbour Hotel late afternoon in May 2024, unpacked, and had a quick shower. I was alone in an attic room: the only room at the very top of a narrow flight of stairs. On stepping out of the shower I heard a knock at the hotel room door so quickly grabbed a towel, but before I could properly cover myself heard my hotel room door open and someone step inside. I’d left my bathroom door open whilst showering and was frightened and confused.

I wrapped myself in the towel and peered around the bathroom door to find a man standing inside my threshold looking at me. He said words to the effect of “I’m here to change a lightbulb”. I stood in shock staring at him until he said “I’ll go ahead and change it then” – it’s all a bit of a blur. Under normal circumstances I would have told him in no uncertain terms to get the hell out, but in my defenceless and shocked state I agreed. I waited in my towel in the bathroom until he left my bedroom and closed the hotel door behind himself.

I called reception to report it - call was answered by a man who said words to the effect of “Yes, he did say he knocked 3 times”, “Did you request a lightbulb?” – I did not although am unsure if this is relevant to my situation! He sounded impatient and I was left with a feeling of being an irritation and of the seriousness of the incident not being understood.

30 mins later I got a call from a woman who apologised and asked if I had enough towels and tea. Every time I tried to speak about what happened or my feelings about it she talked over me. I just wanted to get out of the hotel asap but had an appointment so had to continue with my evening.

On attempting to sleep later that night I didn’t feel safe in my room and barely slept. I left in the morning without breakfast in order to get home as soon as possible.

This man could’ve been anyone as far as I was concerned as I stood, half naked in a strange place, wondering what the hell was going on. I’m sure some individuals may have chosen to call the police. I, along with countless other women, have been through disturbing experiences in the past that have taught us to avoid being vulnerable in this or any kind of situation at all costs; experiences that have left us with trauma and fear. Hotels should be very much aware of this and all guests’ privacy and safety should be of the highest priority; this proved not to be the case at the Richmond Harbour Hotel & Spa.

I emailed customer services at Harbour Hotels regarding the experience and was referred back to the team at the hotel who in turn offered me 30% off another stay. Horrible service and offensive treatment.

They have been hacked and spammers are sending out emails from them.
The response from the hotel is very poor and they do not understand their obligations under GDPR to protect my personal information or to delete it when requested under right to be forgotten. Don't give them any personal information

Stayed at Fowey and although facilities were lacking (as in no pool or spa), the place was lovely. Staff were great and the evening food was 10/10.

Will definitely be coming back.

Thanks.

Paid a lot of money to stay at Southampton harbour hotel arrived at 2.55 was quite rudely told room not ready.
Breakfast was awful and cold couldn’t eat the eggs!!!
Complained and was told if I rebooked I can get complimentary drink
This is over priced not worth the money will never return

Went on spec, great view, service, great value, food so will be returning.

I have stayed in Southampton and Christchurch harbour hotels and can never find any fault in the rooms, cleanliness, staff and food. The facilities are always to the highest standards and service is always attentive. We will continue to stay and visit the Harbour Hotels group for stays, food and spa.

I visited the HARBOUR HOTELS UPPER DECK RESTAURANT, MUDEFORD, CHRISTCHURCH for my son's birthday lunch. The waiters were very pleasant and polite but the service left much to be desired. We had to wait an HOUR for our lunch, which I think is unacceptable. Half an hour would have been ok but the wait was far too long. Two of the party had to leave early to get a coach, and in the end I had to ask for their dinner to be brought out ahead as it hardly left time for them to eat. They had to eat quickly whilst we had to watch and they had to go just as the rest of us got our meals. (They were unable to see the birthday cake brought out later also). The prices are extortionate for small servings, so never again will I visit this over-rated restaurant. Rated in price because it overlooks Mudeford harbour, I guess!

Recently stayed at the Sidmouth hotel with Friends , like a lot of hotels now they charge service for serving drinks at the bar, not satisfied with £10 for a G&T when you check out you find they have added a 12.5% service charge. Charge what you need to charge don't hide charges until checkout , if you need to take more at the bar maybe dont close it at 9:30 !

Shocking service from the Spa team at Christchurch and the Spa team manager especially from an organization that should know better

We held a large corporate event in January 2024 at the Guildford hotel. We have used a number of hotels in the past and this has been by far the best. Exceptional service from the banqueting team. Annabelle who was our coordinator for the day was outstanding. We will definitely be back.

We had booked the Bristol Harbour Hotel through a 3rd party agent and it was clear that the reception staff thought we were subpar because of this. They talked to us like we were children and they didn't look very happy. We were told we could use the spa but when we got into our dressing gowns and went there (through the bar might I add), the girl at the desk told us we couldn't go in until the next morning and we had to pay a tenner each due to not booking direct. So we paid. Next morning, went to the "spa". Tiny little pool, hydrotherapy features not working. Dirty. I had pre-booked a massage which was nice, so kudos to the masseuse she was great. The only other redeeming factor was the bed was comfy. My husband ordered a draft pint of Peroni and it didn't taste right so they poured another and that didn't taste right either.
Won't be back!

Disgraceful service. I provisionally booked a dog friendly room for 2 nights. I drove 4 hours on arrival was told the price had increased by 40%,
The reception staff were rude and duty manager worse.
Due to other hotels being shut or booked I had to either be hijacked by their terms and rudeness or sleep in my car.
I am sleeping in my car.
The staff made me feel so uncomfortable..

We stayed for one night before departing for our Norwegian/Northern Lights Cruise. The
Staff in all areas of the hotel were friendly and efficient. We had been travelling all day and decided to order room service, it hit the spot. The beds were extremely comfortable. Everything worked perfectly. Couldn't fault the room, if we were staying for longer, I would have wanted a better view. Breakfast was excellent and the views were amazing. We received the service, you would expect from a five star hotel. We had lunch and cocktails the next day which we felt was good value. Have to mention Matthew, Concierge Desk, he brought all our luggage to our room and collected when we checked out. The hotel stored our luggage until later in the afternoon. Matthew, then drove us to the Cruise Terminal in the hotel shuttle vehicle. Excellent service received all round. We definitely will stay at this hotel again. If companies want repeat business, this is the standard they must aspire to for a five star hotel.

Sidmouth harbour hotel
So relaxing.
Quiet location. Great views. Good food. Great pool jacuzzi sauna and steam room. Beauty treatments.

We stayed at the christchurch harbour for my 60th birthday. The room was beautiful, the staff very welcoming and friendly, nothing was too much trouble. The spa facilities were excellent, and we had a wonderful meal in the Upper deck restaurant. Thankyou for making my birthday so special. We will be back.

We stayed for 4 nights. Decided to drive down from Kent to see a friend, and instead of rushing back stayed. Good impressions: The whole hotel is comfortable enough although you almost need a step ladder to get into bed.Service at breakfasts were outstanding especially at weekends when they were so busy. This was handled easily with a range of good quality food and service.The whole experience was reduced by what appeared to be lack of communication.They knew we were here for 4 nights, however the safe didn’t work at first nor the coffee machine and one would think this would be checked. We were due some complimentary drinks apparently but this was confused.

on site restaurant Harbour hotel Brighton have stayed in the hotel on previous occasions and has been fine. This review is just about the restaurant.

We didn't book a pre show meal , we had stayed at the hotel before so took a chance. They kindly fitted us in first in a bar seating area , then when we asked again , at a table but only for 1Hr 15 mins but that was fine. We only wanted 1 course and we had time limitations ourselves. My partner is pescatarian so the choice was limited but she settled on the Fish and Chips , I had a burger. Both seemed pricey but not extortionate for Brighton and our own fault for not pre booking somewhere. When the food arrived my partners battered fish was liberally covered in sea salt? Which to her palette rendered it uneatable. She persevered by taking the batter off but it was ruined. The chef by chance was doing the rounds and we informed him about the fish. he did to his credit offer to cook us another piece of fish, but we had no time for this, and no one wants to eat alone. So we declined but did say, an explanation in the menu or from the servers maybe would be an advantage. A lot of people like to season their own food. The main server then came to clear our plates he saw my partners plate and asked if the meal was ok. We explained again and that's when the conversation took a turn for the worse. His attitude was not conciliary, we weren't asking for anything just making observations and suggestions. but he was trying to convince us not every ingredient could be listed , if we had a problem with added salt we should have said. it was an essential part of the meal , just like the oil for frying? Now we did want something, we wanted the cost of the meal taken off of the bill, he assured us there was nothing he could do, and we assured him there was but he was refusing to do so. The bill was paid in full and we left.

1) maybe in future let people season their own food, or if you insist on doing it make sure they know beforehand, even your local chippy has the curtesy to ask do you want salt and vinegar on that.
2) we know there is a staff shortage for everyone but if your new staff do make mistakes , don't let your customers suffer. We heard your senior server tell the waitress as we were leaving , to tell the customers in future about the salt on the fish, too little too late!
3) We also heard the senior server , tell the table next to us about the specials, one of which was a Fish pie. Our new inexperienced server did not tell us this. So we had to pay for your staffs lack of training.
4) we did not ask for the service charge to be removed as we felt as appalling as the senior servers service to your customers was, it was by no means the inexperienced servers fault.

The views were great, the staff were great and the cocktails were nice but the food was absolutely terrible! The crab and prawn linguine had no crab and three prawns and was try and tasteless! The beef cheek was just that and not a lot else - very dull. For what it was it was horrifically over priced. We were very disappointed.