Had several spots throughout the house that needed plaster repairs and painting. They sent Joseph who was diligent and professional. All the spots look great. Unless you knew exactly where to look... Se mere
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Easy booking process and was able to book an early Monday appointment on Friday afternoon! Specialist arrived on time within the slot and quickly identified the solution to the washing machine issue.... Se mere
Virksomheden har svaret
Bushek was very professional and respectful. He completed a job filling holes under kitchen units in an awkward and confined space with no complaints and a can-do attitude. We cannot recommend him h... Se mere
Virksomheden har svaret
Completely avoid! They came to replace bathroom sink and irrevocably damaged the worktop during job. Replaced that worktop with one that doesn’t match rest of bathroom. During that replacement cause... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
The Handy Squad is the premier Handyman Service in London. We have been helping Londoners with their home and office repairs since 2005. Our regular hours are 8am to 6pm on weekdays, but we can also come out to you earlier in the morning, later in the evening and at the weekends. Our handymen are multi-skilled, punctual, polite, carry I.D. and will always leave your property tidy. Our services include plumbing, electrics, painting & decorating, carpentry, bespoke joinery, jetwashing, flat pack assembly and much more. If you are looking for the best handyman service London has to offer then look no further than The Handy Squad.
Kontaktoplysninger
The Handy Squad, SW6 3DJ, London, Storbritannien
- 08000 121212
- bookings@handysquad.com
- www.handysquad.com
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God
303 anmeldelser
Har besvaret 40 % af deres negative anmeldelser
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Poor company - be careful if you do use!
Poor company. Used the company for house and in the garden. The workman who came did a shocking job and we asked The Handy Squad to send someone round to make good the damage their workman made. Holes in wall not properly filled in, paint scratched, ceiling lights not correctly fitted.
The Handy Squad did so, and in fairness to them arranged a second visit very quickly.
We asked for a refund on materials and inconveniece of time as we had to take two days off work to be around for their workmen, and they have just ignored several emails.
Very poor, and we won't use again.
15. marts 2022
Uopfordret anmeldelse
Good job but terrible service
Very nice person who did all the handyman jobs around the house. However, TERRIBLE service.
We were originally supposed to have a handyman come at a certain time since due to scheduling conflicts, we made a note to the company that we needed this certain time due to a critical hospital appointment that we had to leave for the hour later. They called to say that the man helping us would be an hour late and therefore the job couldn’t be done that day.
We then re-scheduled for a handyman to come two days later. Despite having the first appointment of the day to ensure no excuses could be given about a delay, a call came through at the time that the handyman was supposed to show up and said that the handyman would be over an hour late. Half an hour later, the handyman showed up with no one at the house considering we were told that the handyman would be not there at least for another half an hour so he had to wait for half an hour.
This company was good - good staff and the handyman knew what he was doing but the efficiency levels are TERRIBLE and the company needs to realize that busy people live on schedules.
13. januar 2022
Uopfordret anmeldelse
Besvarelse fra The Handy Squad
Dear Ying Loo,
We are very sorry to hear of your poor experience with us in terms of logistical efficiency, although take some comfort in your positive comments too. We can only apologise for the issues of delays in arrival and communication. The business of getting a number of tradespeople to the right place at the right time is challenging under ordinary conditions in London, but of late, like many other businesses, we have suffered unprecedented levels of unplanned absence, both in the office and among the workforce, which have resulted in some communication breakdowns such as the one you describe. Thankfully, the situation is now easing, but this does not alter what must have been for you a very frustrating experience. Once again, please accept our apologies for this.
Best wishes,
The Handy Squad team
A terrible experience (handyman & customer service)
The guy they sent was very late, rude and did a terrible job. Even though he called me a few times in advance, he didn’t arrive with the right equipment and suggested charging me extra for another visit. For what he could do, it didn’t work. He also left a big mess behind him. Customer service was then also terrible at communicating with me about the issues and not charging me the full amount.
30. december 2021
Uopfordret anmeldelse
Besvarelse fra The Handy Squad
Dear Mr Lee,
There is simply no excuse for the experience you describe and we apologise unreservedly. The tradesman in question, although normally extremely good, has been severely sanctioned over this. It is their job to arrive on time with the right equipment and, however much pressure they are under, any frustration they feel if they have not done so must be kept to themselves. It is also not for the tradesman to decide what the customer is or is not charged. Every job goes through the scrutiny of the office team in order to ensure that overcharging does not take place and that a human judgement is taken depending on what objectives of the visit are or are not met. Once again, please accept our sincere apologies for this very poor experience you have suffered.
Best wishes,
The Handy Squad team
First Rate Work
Richard from Handysquad put up 6-7 very large mirrors and paintings. He was extremely professional and did a great job - very neat and meticulous. Also a very friendly guy Would not hesitate to recommend Handysquad / Richard
22. december 2021
Uopfordret anmeldelse
Besvarelse fra The Handy Squad
Dear Nick,
We do apologise for taking so long to respond to your kind words about Richard. We are delighted that you were pleased with the service we provided. It is very important to us that a tradesman is not just skilled at his work, but is also someone you feel comfortable having in your property and Richard very much ticks those boxes. Once again, thank you very much for your post and we hope we can be of service to you again.
Best wishes,
The Handy Squad team
Fast and professional, will use again if needed.
I needed two bracketless shelves hung. The work was done fast and professionally. While he was late, it was only around 20 minutes and he was very apologetic. He even took extra care as to not leave any dust lying around from the drilling. Will use again in future if needed.
15. november 2021
Uopfordret anmeldelse
This was our first time out with the…
This was our first time out with the Handy Squad and just a small job hanging a few pictures. But Radek did a first class job and we will be certainly using you again. Many thanks
Tania Pemberton
11. november 2021
Uopfordret anmeldelse
Prompt, efficient, high quality and with a smile
As a working single parent, Handy Squad are my 'rent-a-husband' service ;-) (without the swearing!).
I save up a list of various to dos around my house and Radek (and his colleagues on other ocassions) show up promptly and efficiently and always deliver a super high quality result, on time and with a smile.
There seems to be nothing they can't do from re-sealing a sink, cutting an old sofa in half to get it through a door, hanging pictures, replacing a shower rail etc. etc. I've used Handy Squad every few months for the last few years and can't recommend them highly enough.
22. oktober 2021
Uopfordret anmeldelse
Couldn't be happier
Richard put up an exceptionally heavy mirror for me today and I couldn't be happier - he was punctual, efficient, and clearly takes pride in his work. 10/10, looking forward to my next booking already.
6. oktober 2021
Uopfordret anmeldelse
Radek was lovely and very professional
Radek was prompt, polite and workedd incredibly hard putting some flat pack furniture together. A couple of pieces were particularly complicated and he completed them brilliantly. A lovely, professional guy and I would not hesitate to hire the Handy Squad (and Radek) in future!
29. september 2021
Uopfordret anmeldelse
Besvarelse fra The Handy Squad
Dear Andrea,
Thank you very much for writing so kindly about our company, and specifically Radek. We are delighted that you have had such a positive experience and that you would like to use us again - this is exactly what we try to achieve. It's all about building your trust in us to do a good job. Please do get in touch if you need anything else and we will try to send Radek again if you want!
Best wishes,
The Handy Squad team
Polished
Richard returned to polish a large amount of silver of largely decorative and sentimental value. He did it extremely well and is a nice person to have here. The booking arrangements and everything else were perfect.
1. september 2021
Uopfordret anmeldelse
Besvarelse fra The Handy Squad
Thank you very much for your kind words regarding Richard and the bookings team. We are very grateful for your endorsement of our service. We should add silver polishing to the list of services on our website! We do hope we can be of service to you again in the future.
Best wishes,
The Handy Squad team
Jonathan fixed absolutely everything…
Jonathan fixed absolutely everything that required fixing in a very efficient manner and was good company while doing so! I myself intend to use The Handy Squad again and highly recommend them to anyone else requiring their services!
12. august 2021
Uopfordret anmeldelse
Besvarelse fra The Handy Squad
Dear Lena,
Thank you for your very kind review about Jono and apologies for taking so long to reply. We are delighted that you had such a positive experience of our service. To us, it is important not only that our work is carried out to a high standard but also that you feel comfortable having our tradesman in your property. We look forward to being of help to you again in the future.
Best wishes,
The Handy Squad team
Will use again
Radek was very good - prompt, efficient and friendly. Will use this firm again
16. juni 2021
Uopfordret anmeldelse
Besvarelse fra The Handy Squad
Dear Aaron,
Thank you very much for your kind post about Radek. We are so pleased that you were so satisfied by our service and that you will use us again. We look forward to being of service.
Best wishes,
The Handy Squad team
Excellent and Great services from the…
Excellent and Great services from the handy squad. These guys are on their own level once it comes to handy jobs i hired them last week to work on my drywall installation and they pleased me enough. Great services, Highly recommend
Regards,
marisa teresa
20. maj 2021
Uopfordret anmeldelse
Besvarelse fra The Handy Squad
Dear Mariana Teresa,
Thank you very much for posting so positively about our service and we are sorry not to have responded to you sooner. We are delighted that you were so pleased with our service and hope we can be of help to you again.
Best wishes,
The Handy Squad team
Highly recommend
Excellent service from Radek today, who was polite, friendly,very professional, helpful and tidy. He got all the jobs done it would have taken us forever just to work out the instructions and drill the holes. Would use again and recommend. Thank you!
7. maj 2021
Uopfordret anmeldelse
Besvarelse fra The Handy Squad
Dear Ally,
Many apologies for the late response. Thank you so much for your positive review about Radek. It's great to know you were happy with our service and would be happy to recommend us. We look forward to being of service to you again.
Best wishes,
The Handy Squad team
I was charged for trying
I have a floating shelf in the bathroom that has dropped by 1 inch, they didn’t manage to fix the problem in securing the shelf, but still charged me the full 30 min fee of £51. When I the day after emailed enquiring why I was charged for a service that they didn’t fulfil the reply I received back was, and I quote
“So if you read what you said in the first email, you stated ******* tried fixing the shelf for 30 mins? This is why we are charging 30 mins”.
Not only did I not receive a single apology, but a rude and dismissive email back. In fact the person over email had the audacity to say it was not the “right shelf for that type of wall”.
I am not a professional handyman, which is why I booked them, and if the shelf cannot be repaired I understand that, what I don’t understand is how they can charge for trying.
The consumer act of 2015 clearly states “service should be performed with reasonable care and skill” and the following remedies are statuary rights should a contract not be met “right to repeat performance” and “right to price reduction”
Not only was I not offered any of the above, in fact they simply chose to ignore my last email when I asked “So you charge for trying?”
Worst customer service I have come across in a very long time.
7. april 2021
Uopfordret anmeldelse
Besvarelse fra The Handy Squad
Dear Conny,
We are very sorry to have left you wanting to write a review like this following our visit to you. This arose out of a difficult judgement call which occasionally we have to make. Regarding the floating shelf in the bathroom, our tradesman did spend considerable time assessing it, but concluded that, as it lacked conventional fixings or anchors, it could only be removed from the tiled wall by force which would almost certainly have caused damage to the tiles, making a bad situation worse and necessitating costly repair. There will no doubt be mixed views among those reading your review and our response to it as to whether or not it was fair to charge you at all for this visit. In fact the visit lasted almost an hour, but the tradesman did reduce his charge to the 30 minute minimum charge on the basis that the work could not be done. He travelled to your property ready and willing to carry out the prescribed tasks but, after lengthy evaluation, was not prepared to cause collateral damage (for which he would likely have been held liable) by carrying out that particular task, which arguably does demonstrate "reasonable care and skill" as defined by the Consumer Act 2015. Had he gone ahead and smashed it off the wall, we would doubtless be in a worse place. While of course our customers pay for results, there should surely be some value placed on the effort, time and experience of the tradesman carrying out the task. Someone less skilled and experienced may well have had less regard for the risks involved. We are very sorry that you were so dissatisfied with the service and hope you at least accept that our overriding instinct was not to damage your property.
Best wishes,
The Handy Squad
Excellent all round
Both the booking experience and the work carried out were excellent. I recommend this company and I intend to continue using them myself.
22. marts 2021
Uopfordret anmeldelse
Besvarelse fra The Handy Squad
Dear Timothy,
Thank you very much for writing such a kind post about your recent experience of our service. It means a great deal to us when a client takes the trouble to do this and we are delighted that you were pleased with the Handy Squad offering. We would certainly appreciate any word-of-mouth recommendations you can make as they are far more powerful than any sort of advertising, and we look forward to being of service to you again in the future.
Best wishes,
The Handy Squad
Great service, fair price, quick turnaround
I had a problem with a broken plug and socket that needed immediate attention. The admin team was excellent at quickly finding me an eletrician who came in to do the job the same day, at a fair price for the turnaround and service. Very nice and friendly team as well, highly recommend.
12. marts 2021
Uopfordret anmeldelse
Besvarelse fra The Handy Squad
Dear Mary,
Thank you so much for your kind comments about our electrical service. It is great to know when a customer is pleased with our work and it lifts the whole team. The bookings team work very closely with the tradesmen to achieve a quick turnaround, especially when our client has a pressing issue like you did and we're delighted that you were happy with the outcome. We look forward to being of service to you again sometime.
Best wishes,
The Handy Squad
First rate, my new go-to for all work required
An excellent, first-rate experience with James (electrician) and Radek & Russell (both handy men) who helped with some modifications to our newbuild flat. We had new tv connection panels installed and moved from their original location; power supply safely pulled through into the bathrooms for lighted mirrors and bedside lights powered and mounted, with all walls/ceilings made new. The communication with Lucie from beginning-to-end was excellent, James, Radek and Russell were very pleasant, prompt, worked efficiently to a high quality and cleaned/tidied up after themselves. And all for a very reasonable price.
19. februar 2021
Uopfordret anmeldelse
Besvarelse fra The Handy Squad
Dear Kirsteen,
Thank you so much for writing this review of our service. We are delighted that you were pleased with the work we did and the communications you had with our office team. By name-checking so many people you have highlighted what a team effort this is and all involved are indeed dedicated to giving our customers the high level of service you deserve. It was very kind of you to share your experience and we hope we can be of help to you again in the future.
Best wishes,
The Handy Squad
Radek did an amazing job fixing our wooden flooring…
Radek came to fix some wooden flooring, following a leak. The task was complicated as the flooring impacted was in the middle of the floor. He did an absolutely fabulous job, installing the replacement planks. You can't see there was an issue - and everything was done and cleared up in the time originally quoted.
31. januar 2021
Uopfordret anmeldelse
Besvarelse fra The Handy Squad
Dear Juliet,
Thank you very much for writing this positive review about Radek's flooring work. It is hugely appreciated when a happy customer takes the time to post a comment validating the service we strive to provided. We are so pleased that you were satisfied with the result and hope that we can be of service to you again one of these days.
Best wishes,
The Handy Squad
Excellent experience with both Richard…
Excellent experience with both Richard and Russell on multiple visits and will be booking all future jobs in with handy squad. The operations team is also super helpful, responsive and accommodating. Very much recommend for any odd jobs that inevitably spring up when moving into a new home.
28. januar 2021
Uopfordret anmeldelse
Besvarelse fra The Handy Squad
Dear Evan,
Many apologies to have taken so long to respond to your generous post about Richard and Russell. We are delighted to know that you have been happy with our service on several occasions as our goal is always to maintain high standards so that our customers will trust us to sort out whatever issues you have. We hope all is going well with your new home and you know where we are if you need us again!
Best wishes,
The Handy Squad
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