The Handy Squad Anmeldelser 303

TrustScore 4 ud af 5

4,1

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Had several spots throughout the house that needed plaster repairs and painting. They sent Joseph who was diligent and professional. All the spots look great. Unless you knew exactly where to look... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Easy booking process and was able to book an early Monday appointment on Friday afternoon! Specialist arrived on time within the slot and quickly identified the solution to the washing machine issue.... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Bushek was very professional and respectful. He completed a job filling holes under kitchen units in an awkward and confined space with no complaints and a can-do attitude. We cannot recommend him h... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Completely avoid! They came to replace bathroom sink and irrevocably damaged the worktop during job. Replaced that worktop with one that doesn’t match rest of bathroom. During that replacement cause... Se mere

Virksomhedsoplysninger

  1. Handyman
  2. Tømrer
  3. Elektriker
  4. Maler
  5. VVS-installatør
  6. Leverandør af træ- og laminatgulve

Oplysningerne kommer fra forskellige eksterne kilder

The Handy Squad is the premier Handyman Service in London. We have been helping Londoners with their home and office repairs since 2005. Our regular hours are 8am to 6pm on weekdays, but we can also come out to you earlier in the morning, later in the evening and at the weekends. Our handymen are multi-skilled, punctual, polite, carry I.D. and will always leave your property tidy. Our services include plumbing, electrics, painting & decorating, carpentry, bespoke joinery, jetwashing, flat pack assembly and much more. If you are looking for the best handyman service London has to offer then look no further than The Handy Squad.


Kontaktoplysninger

4,1

God

TrustScore 4 ud af 5

303 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 40 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

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Bedømt til 5 ud af 5 stjerner

Have used them multiple times and…

Have used them multiple times and always reliable.

9. august 2022
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Besvarelse fra The Handy Squad

Thank you very much for this kind review and, more importantly for using us multiple times. We can only be certain we have pleased a customer when they book us in again!
Best wishes,
The Handy Squad team

Bedømt til 5 ud af 5 stjerner

Brilliant, as I have come to expect!

Brilliant! I’ve used Handy Squad a few times over the years, & I’ve always had a really positive experience.
This time we had 3 relatively small jobs to do, but each of them was beyond my DIY skills, so I called Handy squad and Paulo turned up exactly as arranged the following day.
He was efficient, professional & left the place spotless. The charge was reasonable and the whole process completely effortless.
Thank-you!

17. januar 2023
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Besvarelse fra The Handy Squad

Dear Diccon,
Thank you so much for your generous review about Paolo, but also for the fact that you have used our service several times before. Customers these days tend to vote with their feet and when those feet come back to us, we know we have done something right.
Best wishes,
The Handy Squad team

Bedømt til 5 ud af 5 stjerner

The Handy Squad is brilliant

The Handy Squad is brilliant. I have had them before and they have always been efficient, courteous, and professional. This time I had Radek who couldn't have been more helpful. I will definitely call them again. Its a wonderful service.

9. januar 2023
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Besvarelse fra The Handy Squad

Dear Rowena,
This is our dream review - thank you so much for your kind words about Radek. We value him very highly both for his workmanship and his cuddly personality. We hope we can help you again in the future.
Best wishes,
The Handy Squad team

Bedømt til 5 ud af 5 stjerner

Warmly recommend!

Second time I have used the Handy Squad as just moved into new house. Great, knowledgeable and very efficient overall and Tomas and Radik no exception. Warmly recommended 🙏

6. september 2022
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Besvarelse fra The Handy Squad

Dear Catherina,
Many apologies that we have taken so long to thank you for your very kind review about Tomasz and Radek, and also for the fact that you have used our service more than once. We do hope we can help you again in the future.
Best wishes,
The Handy Squad team

Bedømt til 1 ud af 5 stjerner

I had two goes at getting an…

I had two goes at getting an electrician through this outfit. On both occasions he failed to turn up. An enquiry led to a promise to investigate and tell me what had happened. No one contacted me. I then discovered that I had been charged for the work. A further enquiry led to a promise to investigate and call me back that day. That did not happen. I have called again today and am promised repayment. Will it happen?
Not recommended.

26. juli 2022
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Besvarelse fra The Handy Squad

Dear Mr Cooper,
No company ever wants to receive a review like this, but your complaint is as embarrassing to us as it is deserved. We are extremely sorry for every failure you list. What you painfully describe is not meant to be able to happen at the Handy Squad. A failure of communication with one of our tradesmen resulted not only in him not attending your property, but, in our belief that he had, you being erroneously charged. This charge has of course now been fully refunded. While a public reprimand like this is painful, it does force us to learn from our mistakes and improve our processes to ensure that this never happens again. We work very hard to ensure that each and every customer is left happy and wanting to book us in again. In this case, though, we have let you down badly and are very sorry for the inconvenience and frustration we have caused you.

Best wishes,
The Handy Squad team.

Bedømt til 5 ud af 5 stjerner

Reassuring and top quality

As with all previous times I have used the handy squad, I have nothing but praise. The handyman, Sebastian, could not have been more helpful and took the job so seriously, checking with me I was happy with everything. Very friendly service and I think the prices are reasonable.

16. juli 2022
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Bedømt til 5 ud af 5 stjerner

Thank you Handy Squad team.

Thank you Handy Squad team.
Your visit yesterday 5 July was a big success.
Mica your plumber quickly diagnosed the toilet issue. Rather than wasting time driving to get a new flusher mechanism, he helped us order one on Amazon and will return to finish the job next week.
James your electrician is super-friendly. He secured the electrical cables, set up the Ring camera and lights, and diagnosed the fault with the cable lights.
Tomasz your general handyman did a great job of repairing the water damage to the drywall, and doing multiple paint touch-ups throughout the house.
The guys were clean – they wore these blue plastic bootees, and they vacuumed up after themselves so we didn’t have to.
Your rates are very affordable and actually cheaper than 3 others I found online. It was great value for money and I look forward to using your team again for future maintenance issues.
Thanks,
Peter & Claire at Brondesbury Park, NW2

6. juli 2022
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Besvarelse fra The Handy Squad

Dear Peter and Claire,
Thank you very much for such a kind and comprehensive review of our service. We are delighted that we were able to sort out all your various issues at the same time. Mica, James and Tomasz will particularly appreciate your remarks. Most importantly, it is great to know that you would like to use us again in the future. We look forward to being of service.

Best wishes,

The Handy Squad team

Bedømt til 1 ud af 5 stjerner

Poor communication and handyman no-show

We arranged for a visit at 4pm. At 4:20 as the handyman hadn’t showed up we called the sales line. We were told he would be half an hour.

The handyman didn’t show up.

All calls to the sales team went unanswered after 5pm. This was a significant inconvenience for us.

17. juni 2022
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Bedømt til 5 ud af 5 stjerner

5 Stars!

Mick spent the day removing wallpaper off my bedroom wall and proceeded to help with the repainting on the same day as well. Nothing was too much trouble for him (he even picked up the colour of paint on the way!). Mick did a great job and was an absolute delight too.
The work was organised very well by Shaun - he was also highly responsive and kind. Would highly recommend the Handy Squad!

31. maj 2022
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Besvarelse fra The Handy Squad

Dear Veera,
Sorry to be a bit late responding to your kind review. We are so pleased that you had such a positive experience both with Mick on site and Shaun in the office. We do all work together as a team to achieve a smooth-running job and a happy customer at the end of it. It is great to know when we have managed to achieve that.
Best wishes,
The Handy Squad team

Bedømt til 5 ud af 5 stjerner

Handy Squad do painting and decorating - amazing job

Handy Squad do painting and decorating! I did not realise this and wasted ages getting various quotes off other sites, all of whom were going to charge us an arm and a leg BUT then we spoke to Shaun at Handy Squad who arranged for the lovely Jon to come round and help us out. He came round really quickly, was super reliable and friendly, and all round a pleasure to have around. His work was great and completed very quickly and tidily. Very impressed and would certainly have him round again. Thanks Jon and HS team!

4. maj 2022
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Besvarelse fra The Handy Squad

Dear Emma,
We are very sorry to have taken so long to respond to your kind review. Thank you for helping advertise our painting and decorating service too! We also really appreciate your mention of Shaun - the office team are crucial to the operation and are often unsung. We very much hope we can be of help to you again.
Best wishes,
The Handy Squad team

Bedømt til 5 ud af 5 stjerner

I have used Radek from the HandySquad…

I have used Radek from the HandySquad for many years. He always turn up on time, leaves without a mess and always does a perfect job very quickly! Best money spent!

26. april 2022
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Besvarelse fra The Handy Squad

Dear Benjamin,
Please forgive such a late response to your kind review about Radek. We hugely appreciate your repeat custom with us over the years. The only way we really know we have done a good job is when customers ask us back and we look forward to helping you again in the future.
Best wishes,
The Handy Squad team

Bedømt til 5 ud af 5 stjerner

Handysquad is brilliant

Handysquad is brilliant - always do a great job. This time I had Radek who was brilliant to deal with and so pleased he moved through my long list of things to do. Great attitude and great job.

26. april 2022
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Besvarelse fra The Handy Squad

Dear Alison,
Please forgive this extremely late response to your kind review about Radek. It is great to hear that you had such a positive experience of our service and that we were able to fix multiple issues for you in one visit - that is very much our aim but we can never afford to let up in our attempts to get better.
Best wishes,
The Handy Squad team

Bedømt til 5 ud af 5 stjerner

Paulo is the best!

Paulo came on Friday at 8am as agreed. He worked for seven hours on various projects, including cutting picture rails back for new blinds, replacing bulbs, a switch and light fittings, putting legs on a table, putting together a bookcase and cabinet and installing grab rails, towel rails and a lock. He was very conscientious about making sure everything was safely installed. I will definitely have him back again, as my list keeps growing. He was very easy to have in the house for that long. Good job!

26. april 2022
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Besvarelse fra The Handy Squad

Thank you so much for your very kind post about Paulo and apologies for taking so long to respond to you. We are not complaining, but things have got quite hectic over the last few months! We do try to engage people like Paulo who can do so many different things in one visit and he is doing a great job for our customers. We really appreciate your endorsement.
Best wishes,
The Handy Squad team

Bedømt til 5 ud af 5 stjerner

The Always Helpful Squad

I've used The Handy Squad several times over the past ten years and they've never let me down. The latest job was a small but awkward one sorting out the fitting of a pair of stands. Radek is the man. He turned up early and got the job done with the minimum of fuss. Enough said.

25. april 2022
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Besvarelse fra The Handy Squad

Dear Tone,
Firstly, apologies for taking so long to respond to your kind post about Radek. We are so grateful that you having been using our services for so long and hope you will continue to do so. We do realise, though, that we need to get it right each and every time so we will keep doing our best for you.
Best wishes,
The Handy Squad team

Bedømt til 5 ud af 5 stjerner

Great Service

Radek from HandySquad spent half a day at my house valiantly putting up shelves, pictures and more shelves. Nothing was too much trouble and he was an incredibly kind and helpful person!

10. april 2022
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Besvarelse fra The Handy Squad

Thank you very much for your kind post about Radek and apologies for taking so long to reply. He very much embodies our values as a company and we hope we can continue to be of service to you.
Best wishes,
The Handy Squad team

Bedømt til 5 ud af 5 stjerner

Manu the best in HandySquad team

I have been working in the same company for over 3 years now and we are always booking our odd jobs with HandySuad. We have changed many engineers till we find our one: Manu.
Ceiling light bulbs to replace, curtains come off its rail, equipment or decorations to be put up and so many other jobs.
All done with speed & efficiency.
Always on time,friendly,professional and they always try to arrange appointments as soon as possible.
We are very happy with his work and I would definitely recommend him to anyone I could as his work and personality is always outstanding.

30. marts 2022
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Besvarelse fra The Handy Squad

Dear Ourania,
We are so sorry to have taken so long to reply to your kind post. It is great to hear that you have found your go-to man and we look forward to being of further help to you again in the future.
Best wishes,
The Handy Squad team

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