The Handy Squad Anmeldelser 303

TrustScore 4 ud af 5

4,1

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Had several spots throughout the house that needed plaster repairs and painting. They sent Joseph who was diligent and professional. All the spots look great. Unless you knew exactly where to look... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Easy booking process and was able to book an early Monday appointment on Friday afternoon! Specialist arrived on time within the slot and quickly identified the solution to the washing machine issue.... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Bushek was very professional and respectful. He completed a job filling holes under kitchen units in an awkward and confined space with no complaints and a can-do attitude. We cannot recommend him h... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Completely avoid! They came to replace bathroom sink and irrevocably damaged the worktop during job. Replaced that worktop with one that doesn’t match rest of bathroom. During that replacement cause... Se mere

Virksomhedsoplysninger

  1. Handyman
  2. Tømrer
  3. Elektriker
  4. Maler
  5. VVS-installatør
  6. Leverandør af træ- og laminatgulve

Oplysningerne kommer fra forskellige eksterne kilder

The Handy Squad is the premier Handyman Service in London. We have been helping Londoners with their home and office repairs since 2005. Our regular hours are 8am to 6pm on weekdays, but we can also come out to you earlier in the morning, later in the evening and at the weekends. Our handymen are multi-skilled, punctual, polite, carry I.D. and will always leave your property tidy. Our services include plumbing, electrics, painting & decorating, carpentry, bespoke joinery, jetwashing, flat pack assembly and much more. If you are looking for the best handyman service London has to offer then look no further than The Handy Squad.


Kontaktoplysninger

4,1

God

TrustScore 4 ud af 5

303 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 40 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

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Bedømt til 5 ud af 5 stjerner

Electrical repairs

James replaced an extractor fan and repaired a dimmer switch. He did a great job and I’m very happy with the work. The booking process was efficient and I’ll use HandySquad again.

26. januar 2021
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Bedømt til 5 ud af 5 stjerner

I have used Handy Squad in the past and…

I have used Handy Squad in the past and they always do a good job. Jonathan came before Christmas and was hardworking and efficient and was able to turn his hand to everything. He did a particularly good job with the electrics.

24. december 2020
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Bedømt til 5 ud af 5 stjerner

Excellent skills and excellent attitude

This was my fourth time hiring The Handy Squad and my biggest request so far, painting my flat. Radek did a truly excellent job and I am delighted with the results. He has a great work ethic and takes real pride in his work. Thank you!

28. november 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

My go to place for anything handy!

I have now used the services of The Handy Squad 3 times (electrician and handyman) and about to book the 4th time for a decorator. I have been amazed by the overall service - my query was answered immediately, my queries discussed with me so that a time could be recommended. Each time someone was sent out almost immediately and the work was done to time and to a really high standard and what I believe was a very reasonable price. I was only every charged for the time that was actually taken to carry out the work even when more time had been allocated. Have recommended to friends and family and will definitely be my go to company when I am next in need of any of the services they provide.

22. november 2020
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Bedømt til 5 ud af 5 stjerner

Superb service from The Handy Squad - impressive

Just had superb service from The Handy Squad - swiftly arranged appointment, turned up promptly, various jobs which they assessed on site and fixed quickly and with good quality workmanship. It’s great that companies like this can adapt so well to operating compliant with Covid regulations - as my Handy Squad operator did immediately upon arrival. Would definitely use again.

8. november 2020
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Bedømt til 1 ud af 5 stjerner

Incompetent, expensive and inconsiderate. NOT COVID SAFE

It was pretty expensive for a very minor job that only took a moment ultimately, but took so much longer because they had not checked about the tools. I was made to pay in advance but the job was almost not completed because they didn't have a long enough extension lead - in trying to pull mine further they disconnected my internet and cut both me and my housemate off the work calls we were currently on. The guy arrived late in the first place, and he also did not distance or wear a mask even when entering my house. The only positive was how quickly they were able to make the appointment. I would not use them again.

5. november 2020
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Besvarelse fra The Handy Squad

Nobody likes to receive a negative review, but yours has addressed a very serious issue to which we are glad you alerted us. We have since had a private telephone conversation with you to discuss the points you have raised and hope that we have been able to give you some reassurance. As this remains a public complaint, though, we should explain further. To begin with the payment aspect, we do ask for a deferred payment at the time of booking for the estimated cost of works. This is a holding amount and no money actually leaves your bank account until after the work is completed. We are sometimes asked to carry out very small jobs, but the smallest unit of work we can viably offer is 30 minutes of handyman time. Many providers will have 1 hour as their minimum booking. However, this assignment was indeed poorly executed, starting with our operative being held up at a previous job and arriving late for you. He had also brought only 40m of extension cable with him when he in fact needed 60m. The most serious aspect by far is his failure to observe our protection protocols. This sort of aberration cannot be tolerated at a time like this, whether through haste or oversight. This tradesmen, like all of our team, is equipped with PPE and failure to use it will result in strong sanctions - even removal from our service. As a result of this incident, we have reinforced our message to all operatives as to their obligation to use PPE and the severe penalties for any failure to do so. We are extremely sorry that we let you down on this occasion.

Best wishes,

The Handy Squad

Bedømt til 1 ud af 5 stjerner

Cost went from £78 to £90 to £139 for the same work.

Needed 2 bird boxes and 2 bat boxes (similar to bird boxes) mounted on outside of house, which is a relatively small job. The Handy Squad quoted £78, but when I went to book it, it was £90, so I cancelled as that was a bit much for a relatively small job, and I ought to do it myself. Nevertheless Jono turned up, very nice and friendly and had all the tools. He put up the bat boxes in 15 minutes. Then went round the back, and he put up the bird boxes, which took less than 15 minutes. I phoned up to pay later that day, and and spoke to Lucy who said it had taken an hour and a half, and I had to pay £139. I said it had not taken 1.5 hours, and I said to go and ask Jono. They said they could check how long his motorbike had been at our house, and I said that was good. I phoned up next day, expecting it to be sorted, and it was still the same. Phoned up the next day, and it was down to £114. I still said this is too much, and started writing to Consumer Protection, and let The Handy Squad know that I was writing to them. I said I was happy to pay £78 but no more, as that was all I had agreed to. I sent a second warning that I was contacting Consumer Protection. They dropped to £78, and I paid. They did not explain how they had made a mistake of thinking it was 1.5 hours. Horrible experience, unfortunately. I am very envious that everyone else has had a good experience with them, particularly as I liked Jono!

27. oktober 2020
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Besvarelse fra The Handy Squad

Dear Desiree,

We are very sorry that you have been left unhappy with our service and would be the first to admit that we made mistakes. We are always careful to explain at the time of booking that our estimates are just that - estimates - based on the information we are given and what we would regard as typical job times. As our pricing is based on time taken to complete a job, the eventual charge will be for the amount of time actually taken, rather than that originally estimated, be it more or often less. Of course, for larger projects, we will provide a fixed price quotation which is only subject to change by mutual agreement. After studying records of all our communications as well as the tracking data from our tradesman's vehicle, it did indeed appear that he had spent more than an hour at your property which would imply a charge for one and a half hours. However, you are quite correct that you had cancelled your booking - something that was not correctly logged by the office team - which resulted in our visiting you unexpectedly. For this oversight, we were happy to drop the final half hour of charge, albeit that the work was completed to your satisfaction. We are very sorry that you have been left with such a negative feeling towards our company and will do all we can to ensure that something like this never happens again.

Best wishes,

The Handy Squad

Bedømt til 5 ud af 5 stjerner

Brilliant service by Handy Squad

Brilliant service by Handy Squad. Had an unusual wallpaper project which Handy Squad organised Radek to meet, advise and complete the job. Radek was so thorough, he is an asset to Handy Squad.

Excellent service, fantastic result - very happy.

7. oktober 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Thank you Russell

Russell from the Handy Squad did a great job installing our secure bike shed - polite, friendly, conscientious - and he got it all to fit together perfectly. Strongly recommend.

23. september 2020
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Bedømt til 5 ud af 5 stjerner

Great Service

Efficient office staff quickly understood what was needed, got it priced and booked in. Excellent person and did a tip-top job with a pleasant and obliging manner. Altogether a good experience, will use again

4. august 2020
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Bedømt til 5 ud af 5 stjerner

Great job!

Very polite, approachable, fast, responsive, efficient and neat. Great job. We are very happy.

29. juli 2020
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Besvarelse fra The Handy Squad

Dear Melissa,

Thank you very much for your positive post about our service. You have pretty much described exactly what we are trying to achieve! Most importantly, if you are happy, we are happy. Thank you very much for using our service.

Best wishes,

The Handy Squad

Bedømt til 5 ud af 5 stjerner

The issue seemed impossible to us ... but not to Jono of The Handy Squad

The issue seemed impossible to us! We’d removed two built-in structures to lay a new floor and lost c. 15mm in height. A friend of mine had already recommended The Handy Squad. I spoke to Amy on the phone initially. She asked me to send some images by email and explain what the issue was; pretty well immediately Amy was in touch to say she’d shared the job with The Handy Squad team.
Jono arrived first thing as arranged a few days later. He was extremely pleasant, very reassuring, and immediately switched on to the issue in hand. Equipped with every tool known to humankind, he found a solution to our problem on the spot. The work was carried out extremely efficiently to a great standard and we are delighted. I’ll definitely be calling on the Handy Squad again and I’d highly recommend their services.

28. juli 2020
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Besvarelse fra The Handy Squad

Dear Amanda,

Thank you so much for this generous and detailed post about your Handy Squad experience. It's great to know you were so happy with Jono's work and also that we were recommended to you by one of our existing customers. This is something we always like to see as it means another happy customer. Also, you are kind to highlight the role of Amy and the office staff - this is a real team effort between the office and trade teams. We very much looking forward to working for you again.

Best wishes,

The Handy Squad

Bedømt til 5 ud af 5 stjerner

Handysquad was very professional…

Handysquad was very professional throughout the process. Amy was very quick in responding emails and telephones. Jonathan was absolutely brilliant sorting out signposts to blinds in my clinic. I would highly recommend this team for all your handy work at home and work place.

19. juli 2020
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Besvarelse fra The Handy Squad

Thank you very much for writing this post about our service. We really appreciate all feedback but obviously positive feedback like this is more welcome as it means we have done a good job for you! We hope we can be of help to you again.

Best wishes,

The Handy Squad

Bedømt til 5 ud af 5 stjerner

Skilled, professional and courteous

I've used Handy Squad more than once for small jobs and they have always been skilled, professional and courteous, far more than I have experienced of tradespeople generally.

14. juli 2020
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Besvarelse fra The Handy Squad

Dear Ben,

Thank you very much for this kind post. We are delighted that you have been pleased with our work, not just once, but on several occasions. This is the sort of consistency we try very hard to achieve. We look forward to being of help to you again.

Best wishes,

The Handy Squad

Bedømt til 5 ud af 5 stjerner

The service we received was top notch

The service we received was top notch. Our handyman was friendly, very knowledgeable and fitted our cabinets as per our specification (and we are very fussy). Getting booked it was so simple and the office was very responsive to all my queries.

18. juni 2020
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Besvarelse fra The Handy Squad

Thank you very much for giving us this positive review. It is great to know when we have achieved a good result with a customer. You might call yourself fussy, but you quite rightly want things done properly and that is what we always hope to do. We look forward to you setting us our next challenge.

Best wishes,

The Handy Squad

Bedømt til 5 ud af 5 stjerner

Had a mess with loads of cables and a…

Had a mess with loads of cables and a new puppy chewing them. Jonathan came in and sorted everything, made it very tidy and professional looking. Really happy with the work.

5. juni 2020
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Besvarelse fra The Handy Squad

Dear Alec,

Thank you very much for this post about Jonathan dealing with your cabling problems. We are glad you found our service professional. Sadly, while there are many things we can do, we don't run to puppy training yet, but hopefully they are now out of harm's way! We hope we can be of help to you again.

Best wishes,

The Handy Squad

Bedømt til 5 ud af 5 stjerner

Door frame repair

We used The Handy Squad to repair a door frame that had been chewed by our dog... The quality of work exceeded our expectations and Russell couldn’t have been any more professional / polite so would recommend them highly from our experience

31. maj 2020
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Besvarelse fra The Handy Squad

Dear Tom,

Thank you so much for your kind post about Russell. We are delighted that you were so pleased with our service and we remain on hand in case your dog chews anything else!

Best wishes,

The Handy Squad

Bedømt til 5 ud af 5 stjerner

Great service!

Great service. The team is super very friendly and assess the tasks needed with much attention and professionalism. Jonathan installed hammock hooks and 3 trellis and the service was great! Apart from being polite and friendly he was very thoughtful when planing the jobs and considering what would bring most benefit to the house. Very happy with everything!

15. maj 2020
Uopfordret anmeldelse
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Besvarelse fra The Handy Squad

Dear Isabela,

Thank you very much for your kind review and apologies that it has taken us so long to reply. It is very important to us that our customers have a good experience with us. It is particularly good to know that Jonathan gave the job a good amount of thought and that you were happy with the result. We look forward to being of help to you again.

Best wishes,

The Handy Squad

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