Halfords Retail  Anmeldelser 

Excellent service

Yesterday I was out in my car when it started to rain. I switched the wipers on and noticed that there was a split in one of the rubber blades that stopped it from clearing the screen in front of me.

I drove straight to Halfords at Chilwell Retail Park. When I got there, I was served immediately by one of the counter staff. He told me that they had one in stock and could fit it whilst I waited. He also advised me to buy a pair as the other one was likely to split soon and it was actually cheaper to buy them as a pair. This made sense to me so I agreed.

By the time I had paid for them, two members of staff had gone outside and started to fit one blade each. The whole process took around 90 seconds and it was done.

As I drove away, I noticed that I had been at the store for a total of 5 minutes! This has got to be the fastest and most efficient service I have ever experienced.

It has actually taken me longer to write this review than it took to serve me and resolve the problem.

Well done Halfords, and thank you from a seriously impressed customer.

First class service from this company. Staff really knowledgeable, helpful and friendly. Quick, efficient service.

Great service and a friendly atmosphere.

Very disappointing and frustrating experience. I was charged £80 in total — £20 for the bulbs and £60 for installation. Before the work was carried out, I specifically asked how much it would cost me. Instead of being given a clear price, I was told that the cost would be explained after the installation.

I find this completely unacceptable. Customers should know the price before agreeing to have work done, so they can make an informed decision. Being told the price only after the installation left me with no real opportunity to decide whether I wanted to proceed.

What made the situation even more concerning was that when I spoke to a complaint officer on the phone and explained the £60 installation charge, even the complaint officer sounded shocked by the price.

On top of this, while I was there, three different people tried to sell me a motoring club membership. After already being unhappy about the lack of price transparency, having multiple people repeatedly try to sell me an additional membership made the experience even more frustrating.

The main issue for me is not simply the £80 — it is the lack of transparency about the price before the work was carried out. I would strongly recommend that customers ask for the full cost in writing before agreeing to any work. It was happened on Riverside Retail Park Northampton. I am not will to give them even 1 star rating

Got the tools that I required for a job at a great price and all the staff were friendly and helpful with any queries that I had.

Great customer service

The staff member took his time explaining everything I needed to know at my pace and did not attempt to try to push me aside to get on with something else.

Very disappointing experience with Halfords Customer Service. I cancelled my membership in May, but they continued attempting to debit my account. I contacted Customer Service in June, and the amount was refunded. However, they attempted to charge me again in August, and in September the amount was actually debited from my account again.

When I contacted Customer Service again, I was told they could not find any information explaining why the payment had been taken. This has been extremely frustrating and has caused unnecessary inconvenience.

I regret taking out this membership and, based on my experience, I would not recommend Halfords’ membership service to others.

Very helpful, life saver for smaller things that would normally cost much more in a garage or a dealer and that would need lengthier arrangements. In Halfords at Epsom/Kiln Lane, I can usually stop by ask what I need, wait just a bit and then have the part installed in my car.

Professional and friendly service from sales to fitting.

Always a great service. Technician was knowledgeable, professional and friendly. Halfords has always been my go to for any of my car matters/repairs. Thank you to All the staff!

Halfords came up trumps. Staff member listened to my issue (likely a battery about to die). He tested the old one and saw the output was low. He made a recommendation of a replacement and showed me the advantage of joining the Halfords premium club and using the reduction. He fitted the new battery and disposed of the old one. My visit from beginning to end was less than 20 minutes. The bill was less than I expected to pay AND the battery has a 5 year warranty. This employee is a credit to Halfords.

Ordered a Thule Bike Carrier to collect from the store, the box was handled with care, a very helpful member of staff loaded it into the car, really good customer service and would definitely recommend

Sells shit pumps that don’t even fit the right tires for bikes and don’t get a receipt so can’t even send it back

Quick, easy, excellent service

I had made a booking for my BMW 320I SPORTS car to have new tyre valves put on , on 29th August at the Halfords in Bolton due to two of my car tyres kept losing pressure but I couldn't see any obvious punctures etc anyway I took my car to have the new tyre valves to be fitted as I was due to travel down south on 1st Sept but when I got there I got told how they only needed air put in my tyres even though I told them no they didn't just need air in them as I was pumping up my tyres nearly every other day . Anyway they done some checks and said my beads were fine, my sensors were fine my valves were fine, and no punctures but never put on the new valves I paid for..So I travelled down south and after a few days my same two tyres lost air again so it even ruled out that someone was letting my air out .I had put in a complaint on 1st Sept as they never replaced my tyer valves I had paid for and the issues wasn't fixed. On the 9th Sept I contacted Halford's again to complain once again who the issue wasn't fixed , even though Halford's in Bolton told me they just needed air in them etc. The person on Halford's live chat booked me a complementary free tyre check for the 9th of Sept at 2:00pm at a Halford's in Dartford, I turn up to the Halford's i was booked in with , for them to tell me it wasn’t that Halford's it was another Halford's in Dartford, so I get to this other Halford's in Dartford only for them to say no we can't do your tyre check on the 9th Sept even though I had a booking , I got told to drop my car off between 8 - 8"30am on 10th Sept. I dropped it off at 08"12 am on 10th Sept and 3 hours later I still hadn't got a phone call so me and my 2 dogs that had to come with me walked back to Halfords to see what was going on as I couldn't keep walking around Dartford with my 2 dogs. Anyway a guy told me how there was a small nail that had punctured my back left tyre and also mentioned something about the weights on my right drivers tyer wasn't right or something and said I could put new beads on that tyer and it would solve that problem but they didn't have a new tyre for my back left one , then they said how they would put the new bead on my driver's side right tyre and it would take 10 mins nearly an extra half hour on top of the 3 hours I had already walked around Dartford with my 2 dogs that they had finally put the new bead on the right tyre driver's side and I could finally take my car back to where I'm staying. I ended up putting in another complaint on the 10th Sept firstly to question how Halford's in Bolton didn't see the tiny nail that had punctured my back left tyre after telling me everything was ok and it had no puncture and secondly how did Halford's in Bolton also said my beads were fine but yet Halfords in Dartford needed to put new beads on my driver's side front tyre ????. Plus my complaints got escalated and asked them to contact me by email regarding these complaints and the disgraceful service at both Bolton Halford's and Dartford Halford's and yet still had no reply regarding all of this, plus paying for something I never got.. such shocking service and for Bolton Halfords to try and treat me like an idiot probably because I'm female and think I don’t know anything about cars by telling me how my tyres only needed air in them . Well you shouldn't just assume women don't know anything about cars because some women like me do know things about cars as cars and motorbikes are my passion. Absolutely disgusting treatment towards me. So my advice don't trust any HALFORD'S

Efficient an friendly service

The store had exactly what I needed, provided online confirmation that it was the right item for my exact vehicle, a member of staff offered me help when I was dithering on email nearby, the queue at the till was short and processed quickly, and the member of staff took care to enter my email accurately and to explain the guarantee to me. Experience to date is that the product is good quality at a good price.

Greeted me as soon as I walked up. Staff Made the whole process quick and easy. Polite and helpful.