Hair Care Canada has been super helpful regarding my thinning hair concerns and recommended the Scalp Phix system. After 2 months of use there is a noticeable decrease in shedding! Thank you to Stuar... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I received my four-item order with two damaged items: one product leaked in the box (hair oil) and another arrived with a cracked lid broken into pieces. When I contacted customer service, they told... Se mere
Virksomheden har svaret
I had some trouble getting my discount code to work. I went on the live chat and asked if they could figure out why my code kept coming up invalid. The person I spoke with couldn’t find the problem bu... Se mere
Virksomheden har svaret
Ordering was simple online. When I couldn’t get a discount to attach to my order, I wrote to the company and they reimbursed the discount to my credit card … that was much appreciated! To me, that pro... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hair Care Canada – Your Destination for Salon-Quality Hair Care at Home At Hair Care Canada, we make it easy for Canadians to get the salon experience at home. Whether you're maintaining a sleek bob or growing out long, luxurious locks, we offer a wide range of professional hair care products to meet your needs and elevate your routine. Shop your favourite salon-quality brands including Kevin Murphy, Eleven Australia, Neuma, Ethica Beauty, Neuma and more—all in one convenient, online destination. Our curated selection ensures you’re getting authentic premium products trusted by hairstylists across the global industry. Proudly Canadian and based in Calgary, Alberta, we’re committed to delivering fast, contactless service coast-to-coast. Hair Care Canada is a division of Scissorworks and Company Beauty Boutique, and we’re passionate about helping Canadians feel confident in their hair every day. Discover the best version of your hair with Hair Care Canada—where every day is a great hair day.
Kontaktoplysninger
10421 Bonaventure Dr SE, T2J 6Y2, Calgary, Canada
- 825 360 0181
- support@haircarecanada.ca
- www.haircarecanada.ca
4,5
Fremragende
326 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good selection and prices
Good selection and prices. Received my product quickly.
14. marts 2023
Uopfordret anmeldelse
Excellent
On par pricing, easy ordering, free shipping, quick delivery and excellent customer service.
10. marts 2023
Uopfordret anmeldelse
I recommend Hair care Canada
I recommend Hair care Canada. I received my product fast too. Really good customer service 😁
I would buy more product from them in the future for sure
Mel
10. marts 2023
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
Thank you so much, Mel!
Customer Care Company
Ordering was simple online. When I couldn’t get a discount to attach to my order, I wrote to the company and they reimbursed the discount to my credit card … that was much appreciated! To me, that proves this company cares about their clientele and future orders. I also received my order within days, which was a great surprise! Fast, efficient and thoughtful is how I would describe this family run business! Thank you!
2. marts 2023
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
Thank you for this very kind review, Jojo. We look forward to serving you again!
Exactly what I was looking for with…
Exactly what I was looking for with quick delivery.
7. marts 2023
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
Thank you, Brian!
Quick and easy to order
Quick and easy to order. Great products.
26. februar 2023
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
Thank you for taking time to comment, Catherine! We appreciate your business!
Kevin Murphy pump
When I placed my order, I didn't realize the Kevin Murphy pump wasn't included. After ordering, I contacted your client service and was helped with adding this pump to my first order without having to pay for shipping twice. That was nice. But if I had à suggestion is to add as an option when purchasing the 1000 ml the purchase of the pump on the one and same order.
19. februar 2023
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
Thank you for the kind words and constructive feedback, Serge. We will look into integrating pumps to the work flow to eliminate a step in the process!
Horrible Customer Service, BEWARE!
My partner and I both ordered product by mistake. I emailed to cancel my order less then 2 hours later. The next morning I got an email saying my product was on its way. The morning staff is different then who fills the order. I asked if I could return it and was told
"If you wish to return it there is a $25 administrative fee charged on all returns that are sent back by costumer choice, and shipping costs are the customers responsibility."
I was shocked with the customer service I received. I would not recommend this company. Nor will I be ordering from them again.
UPDATE:
I have received 2 very rude emails from the company, that is located in the same time zone as me, and reading the response makes me realize I've hit a nerve. I don't agree with there return policy and stated my opinion. I say BEWARE if this is how they treat customers. Word of mouth and repeat customers is huge in any industry.
7. marts 2023
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
A VERY RARE 1 star review about how horrible the service was that is related to a customer mistake where blame is passed onto the company by the customer. How can Hair Care Canada be accountable for the fact that 2 members of the household did not communicate between themselves, that they both ordered product online from the same site late into the evening EST, but then realized a few hours later of their misstep, at which time they send an email late at night when staff is likely headed to bed, asking to cancel the order? You yourself state that “you made a mistake”, yet we are horrible? We fulfill orders between 6am - 8am the next morning. Dropped them at Canada Post prior to 8:30am so our customers would quickly receive their product, which by the way we are famous for according to the hundreds of 5 star reviews on this site. By the time we received your email that a cancellation request was made, that you sent when most of Canada was asleep, the order was already in a Canada Post truck. We accept 1 star reviews when we have done something wrong such as accept payment but never deliver the product and ignore all incoming communication which would be fraud. In this case, we pushed the product out the door before sunrise next day. Responded to the cancelation request 90 minutes into the day as there is a que, and then stated the order was already on its way. You asked about shelf life which we addressed as a non issue and you accepted. You then go out to the web looking for a way to slander our company because you want us to absorb the cost to return product that you ordered, which we shipped with lightning fast speed. Apparently this is 1 star service. If only there was a review platform for customers. It’s so easy to slander a good family run company that has maintained a 4.7 star rating over the past 3 years and said company reviews directly contradict what you believe is standard treatment. It is disappointing that we are not a 5 because of bogus reviews such as this based on a dark perspective. Bottom line, you received excellent service in spite of the fact you made a double order that could not be called back in time. If not standing by 24/7/365 to immediately act upon emails sent at all hours of the night, and not tolerating abuse hurled at staff through mean emails rates 1 star service then we have reached a sad state. Of course a nerve is hit, as it would be for any company that receives an unfair rating by a jaded individual who takes no ownership of thier own actions that created the issue in the first place.
Besvarelse fra Hair Care Canada Ltd.
I am very happy to hear this and appreciate your support, Susan!
Hair Care Canada is a legitimate online business
I was in need of more Kevin Murphy hair products, and since my Hair Salon is no longer carrying them, I have had to look elsewhere. I was a little bit leery to place an order with an online company, however, Hair Care Canada had a great selection, and priced at a point that was similar to what I have paid before. It was easy to place an order online, I received a confirmation email, and an invoice, and it was delivered by Canada Post within a week. This is a legitimate business, and I would reassure others who might need to order hair products, that this website is honest and reliable. I am pleased to still find the products I like to use.
7. februar 2023
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
A review such as this is appreciated beyond words. We work very hard to deliver exactly what you have written. Thank you very much for these kind words!
Good Find.
Products I ordered came quickly and well packaged. Very happy with the products.
13. februar 2023
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
Thank you Nancy!
Super fast delivery
9. februar 2023
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
Great news! Thank you Karen.
Great products and great service
7. februar 2023
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
Greatly appreciated, Bridget. Thank you for your business and this review.
I ordered 6.8oz moroccanoil
I ordered 6.8oz moroccanoil. I got 3.4 oz. I asked why and got a response that they sent me a mail regarding that. I got only 6.06 CAD refund mail, which was not explaining anything about product change. Well I didn't have any reason to buy 3.4 oz product from here. with more than 80 CAD (even after refund, shipping fee was 16+tax). Same product sells in Amazon - 55 CAD + tax. THANK YOU FOR EDUCATION. Thank you for giving me a reason why I shouldn't order anything from here.
13. februar 2023
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
I'm confused as to how you arrived at a 1 star review. You ordered a discontinued product for half price of what it normaly sells for at fair market value. That item was sold out so we reached out to you asking if you would like the 3.4oz size instead however you did not respond. We proactivly sent 3.4oz to fulfill your order, yes the bottle was 3.4 onces less than you ordered, however the price was adjusted proactivly and refunded to your card. Regarding shipping, your original order didn't meet the free shipping threshold, yet you were ok with that and ordered regardless, but now your upset after the fact. Odd. You recieved the product for $54.61 + tax which is less than the $55 + tax you claim Amazon sells for. Hence my confusion. If you didnt want to pay shipping possibly Amazon should have been the vendor you chose which would have been our preference based on the abuse directed at Hair Care Canada customer care this morning.
Speedy shipping
Speedy shipping. Great communication and prices with a travel size product gift, highly recommend.
28. januar 2023
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
Excellent to hear and thank you!
Besvarelse fra Hair Care Canada Ltd.
Thank you, Lynne.
great web site
great web site , fantastic products and everything arrived quickly ! will shop again soon and recommend !
5. januar 2023
Besvarelse fra Hair Care Canada Ltd.
We appreciate you!
Besvarelse fra Hair Care Canada Ltd.
Thanks for this, Mary.
wrong product received
Hello,
I received the wrong shampoo and conditioner, we decided to keep product since we had to ship it back and that was kinda complicated
Customer service agreed to send us discount for further product purchase
Thank you
3. december 2022
Besvarelse fra Hair Care Canada Ltd.
Hi Gabriel. Thank you for allowing us to rectify this for you and for your understanding.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.