I received my four-item order with two damaged items: one product leaked in the box (hair oil) and another arrived with a cracked lid broken into pieces. When I contacted customer service, they told... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
I don’t have any issues with this store, love do shopping it is so convenient for me.
I had some trouble getting my discount code to work. I went on the live chat and asked if they could figure out why my code kept coming up invalid. The person I spoke with couldn’t find the problem bu... Se mere
Virksomheden har svaret
Hair Care Canada Ltd. never disappoints me. They go above and beyond to make sure that your order is carefully packed. They offer high quality products. I have been purchasing through them for sever... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hair Care Canada – Your Destination for Salon-Quality Hair Care at Home At Hair Care Canada, we make it easy for Canadians to get the salon experience at home. Whether you're maintaining a sleek bob or growing out long, luxurious locks, we offer a wide range of professional hair care products to meet your needs and elevate your routine. Shop your favourite salon-quality brands including Kevin Murphy, Eleven Australia, Neuma, Ethica Beauty, Neuma and more—all in one convenient, online destination. Our curated selection ensures you’re getting authentic premium products trusted by hairstylists across the global industry. Proudly Canadian and based in Calgary, Alberta, we’re committed to delivering fast, contactless service coast-to-coast. Hair Care Canada is a division of Scissorworks and Company Beauty Boutique, and we’re passionate about helping Canadians feel confident in their hair every day. Discover the best version of your hair with Hair Care Canada—where every day is a great hair day.
Kontaktoplysninger
10421 Bonaventure Dr SE, T2J 6Y2, Calgary, Canada
- 825 360 0181
- support@haircarecanada.ca
- www.haircarecanada.ca
4,5
Fremragende
325 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I don’t have any issues with this…
I don’t have any issues with this store, love do shopping it is so convenient for me.
19. marts 2026
Uopfordret anmeldelse
Great Products, Great Customer Service
Overall Great Experience and love the products. Thank you.
18. januar 2026
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
Thank you Wayne. Stay awesome.
Damaged and broken items
I received my four-item order with two damaged items: one product leaked in the box (hair oil) and another arrived with a cracked lid broken into pieces.
When I contacted customer service, they told me only “about 10%” spilled and offered a 15% discount, and for the cracked bottle they only offered to send a replacement lid (!) The tone of the response was dismissive and unhelpful.
They also sent a photo before the transfer with all items in good shape! You are responsible for the shipping and safe arrival of your products! I didn’t pick your transfer method!!!! I expected a proper replacement or refund for damaged items and more importantly a better communication!! I won’t be ordering again for sure!
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
Thanks for this, Chloe. I appreciate you taking the time to explain your concerns.
As discussed, there is absolutely nothing wrong with the shampoo itself—the only issue is a cracked lid. The product is still sealed with the foil cap as per your picture. Shipping a full, perfectly usable bottle across the country simply so a new cap can be fitted, and then shipping it back again, doesn’t make practical or environmental sense when mailing a replacement lid achieves the exact same outcome.
With respect to the alleged leakage, the photos you provided of both the bottle and the box show no visible evidence of product loss. There was no spillage in the box or on the packing paper. That said, we still offered a 15% refund as a goodwill gesture to acknowledge the inconvenience.
At this point, we’ve presented two reasonable solutions you declined by way of this review as we were not given any further opportunity to remedy as you chose to write this 1 star review even though you have all your products in usable condition.
Hair Care Canada Ltd
Hair Care Canada Ltd. never disappoints me. They go above and beyond to make sure that your order is carefully packed. They offer high quality products. I have been purchasing through them for several years and will continue to for many more.
3. november 2025
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
We love to hear this! And we love that we’ve been able to take care of your hair care needs over the years! Thank you for being in our corner! 😀
Excellent Company
This company is awesome. I would put your trust in them. The best customer service i have ever had. They went above and beyond for me to recitfy an issue that wasnt even thier fault but was the carriers. I will be definitly dealing with company for now on for all my hair care needs.
15. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
This is very much appreciated, Cheryl! Thank you for taking the time to share your experience. Happy we could make it right!
Besvarelse fra Hair Care Canada Ltd.
Great to hear, Alison. Thank you.
Hair Care Canada is amazing
Hair Care Canada is amazing! Not only are their products top-quality, but their staff is incredibly helpful and friendly. My hair has never felt healthier, and I’ve noticed a visible improvement in texture and shine. Fast shipping and excellent customer service make the whole experience a 5-star one. Highly recommend to anyone looking for premium hair care!
28. april 2025
Besvarelse fra Hair Care Canada Ltd.
Thanks for the kind words! Appreciate the feedback.
Extremely reliable company!
Extremely reliable company! I live in Toronto and will only order from hair care Canada. Always receive my packages on time. They have an amazing selection of products to choose from and are always available/ helpful when I have questions! Thanks hair care Canada :)
28. april 2025
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
Thank you for the kind words Taylor! And thank you for your 15th order now which places you in our VIP club!
Excellent service. I have used them many times before.
Excellent service. I have used them many times before. Items arrived quickly and well packed. Fast reliable highly recommend. One of the best in business. I order from Montreal Canada.
4. marts 2025
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
Thank you Paul!
Prompt delivery and carefully packed
Prompt delivery and carefully packed. Price and delivery dates make this a great Canadian option for these products!
12. februar 2025
Uopfordret anmeldelse
Items were delivered as expected and…
Items were delivered as expected and products were as expected.
12. februar 2025
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
Appreciate the feedback, Anita.
Excellent selection and speedy delivery
Excellent selection and speedy delivery
3. februar 2025
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
Thank you Sherry.
Fast and efficient Order came fast and ordering was…
Order came fast and ordering was efficient.
Will definitely use Hair Care Canada again .
8. januar 2025
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
Great news! Thanks for the feedback
Came quickly and packaged well.
13. december 2024
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
Thank you. So happy we exceeded expectation
A+++ Service
After I placed my initial order, I wanted to add some products to the same order. They were very accommodating and adjusted the order with no issues! I will definitely be using Hair Care for my hair products moving forward!
30. november 2024
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
Standing by to help! :-) Thank you
One of my products came with a large…
One of my products came with a large crack in the bottle.
I emailed customer service and they responded within an hour and refunded the damaged product. Excellent customer service! I will be ordering again in the future.
23. november 2024
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
Apologies for the damage during shipping. happy we could make it right.
Not ok …
So I have been buying Kevin Murphy smooth again for years including from hair care Canada I have never had a problem actually very happy but for some reason the product I just bought about a month ago smells nothing like the product I have always purchased and makes my hair very dry and brittle so I contacted hair Canada no response to either of my emails. Very disappointed I tried to call them ALL numbers are disconnected
I contacted Kevin Murphy to find out if they had changed their product due to the smell and how different it is now they adv that they hadn’t only the packaging they adv that a lot of other places water the product down and that can affect the product
Not ok
23. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
I’m sorry you are not pleased with the response we did provide on Nov 25, 2024 at 12:57 PM, and am also saddened to read claims made that are also inaccurate. I trust readers will recognize our 4.8 start rating based on the other 309 positive reviews made demonstrates our true calibre of service and product quality.
---------- Forwarded message ----------
From: Hair Care Canada Support support@haircarecanada.ca
Date: Nov 25, 2024 at 12:57 PM -0500
To: avivakolotinsky@ymail.com
Subject: Re: New customer message on November 25, 2024 at 10:21 am
Hi Aviva
Nothing has changed on our end. We buy our product from the nationally approved supplier of Kevin Murphy which is International Beauty. https://internationalbeauty.ca/
They supply to the professional salon industry only
The batch of the product you mention has been selling to the market place for over 8 weeks and there are no reported issues. We do not have another batch coming for several weeks.
Unfortunately we cannot accept opened and used product back as it is a personal hygiene use item and non refundable. Policy here:
https://www.haircarecanada.ca/policies/refund-policy
Best Regards,
Stuart
Shopping and checkout was super simple…
Shopping and checkout was super simple and straight forward. Items arrived well packaged, in perfect condition, and exactly on time as per the tracking number. Will for sure use again!
13. marts 2024
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
Very much appreciated, Jeff! Thank you for your support.
Awful experience
I ordered 3 session spray and 3 Do over.
I received 1 of each and when I sent an email saying I was disgusted with the service and I would not use ‘hair care Canada’ again. I received a phone call from Corby Johnston saying I was abusive, saying it was a little mistake (as a senior $113 out of pocket is not little) there was no apology just berating me for complaining. He then hung up on me.
20. marts 2024
Uopfordret anmeldelse
Besvarelse fra Hair Care Canada Ltd.
We do have a zero tolerance for abuse and simply will not stand for unfounded attacks on our integrity and business. Occasionally there are mis-picks of product… humans make mistakes. Our error rate is less than 1%. On the rare occasion this happens, the error is immediately rectified once alerted. There was no loss to you Ms Rowe as the missing product was refunded to you immediately as you stated you would no longer use us in your unfair email berating us. As you have been a customer for over 2 years and we had shipped 3 previous orders to you with 100% accuracy it is apparent we are honest and fulfill as expected, which is also the reason why we have a 4.8 out of 5 star rating. In this particular case a minor oversight took place and only 1 of each product was picked and shipped. As you are a long time customer you were called to understand why a scathing email would be sent. However, it was futile to try and speak with you. It is disappointing to serve a customer on 3 separate occasions perfectly and hear nothing, and then be thrashed on the 4th due to your assumption the intent was to defraud you. Kindness and empathy do make a difference when it comes to human interaction. We chose to serve customers who support that mind set.
Besvarelse fra Hair Care Canada Ltd.
😀🙏
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