Guy's and St Thomas' Anmeldelser 

Its the better hospital out off the 3 in london BUT!! They do what they want in admissions and if they dont like what you say or you opinion they are spiteful and snakey for example i had a few disagreements with the staff i was injected with my insulin whilst i was passed out from not haveing any sleep for 3 4 days with out my consent ive had my trainers stolen by a member of staff witch they defend that member of staff even tho she was the only member of staff comeing in to my side room they will lie to you do what they want when they want i will say this tho there are always a few bad apples in the barrel

Fantastic hospital!! Couldn’t have wished for better care and treatment. Staff was super helpful, attentive, caring and professional. I recovered quickly. Food was very good and entire Admission ward and room I was in was super clean. Couldn’t be happier 🙏Better than some private hospitals!! Would give 6 stars if I could ❤️

No any chance to follow up your appointment by phone. I called 3 times and each time I waited more than one houre and no one replies!! Discusting and very unpolite.

Trying to get through on phone is awful just over an hour to be told by automated voice im 1st and then cut off ! Im trying again as im writting this currently number 17 in queue ! Shocking service

Dental treatment very good
But trying to contact department re when appointment to contine treatment is impossible by phone
Have tried different times always told in a queue usually hang on for about half an hour
Why can't they say where you are in the queue as lots of other companies do

I dislike the idea of no soft soothing music for the patients on the wards!...My mother stayed in St Thomas hospital for a week and she nearly turned into a vegetable staring at the walls day and night. imagine patients who stay in there for weeks and weeks?.. Unless you pay to view the TV With the headphones on, You might aswel turn into a fossil. Most patients don't like the idea of paying to watch TV With headphones on. A Nice Soothing music in the wards would make a lot of difference to the patients.

Absolutely the worst experience! Nurses and stuff useless and no human behaviour they treat a patient with not sympathy at all or respect, I am talking a patient with cancer after a mayor operation, they could not even offer help for him to showering, the answer from the nurse was, do yourself!
This unacceptable, heartless people!
Unreal

Dental medicine department is deserving no strat at all. Their service is appealing. I went for my appointment where they made me wait for over an hour because my doctor was with another patient. After an hour they told me they have made mistakes and my doctor isn't in at all due to illness and my appointment has been cancelled. I was in shock . 2 weeks prior that I was told they will be sending me email with treatment guidance which I haven't received even now which is 5 weeks later. When you try to call them,they don't pick up,no one responds to email either. They are rude and useless

Would have given the dental clinic no stars if this was available was referred to the dental clinic regarding a sist and from March 2021 have still not had the sist treated. numerous X rays done. appointments are booked but you wait well over the appointment time and its always the same excuse to many patients waiting even when the waiting room is empty and my last visit in January was absolutely appalling was treated terrible just because I was asking how long I would be waiting, accused of being threatening which was a lie, and after the waiting room was completely empty asked again how long I would be waiting at this point I had been waiting over an hour but still no communication apart from stating I had been discharged then told they would call security despite the fact that i had not been threatening, did make a complaint to PALs but they have believed the lies the staff are quoting, due to the treatment I have received on a consistent basis and being left with a tube in my mouth I have now made the decision to no longer attend Guy Dental clinic . It seems that you are not allowed to ask why you have to wait well over the booked appointment time as they take offence and accuse you of threatening and aggressive behavior. There is no point complaining either as PALS go along with the lies that the staff make up should you have the audacity to ask why you are waiting so long after the booked appointment, it is quite clear the staff cannot managed their time and that is the whole point of a booking system clearly not the case with Guys dental clinic

I would not even give the hospital one star. The management is appalling. I asked over a year ago to be transferred to another hospital. Ignored, so made a formal complaint. A year later still not transferred. Shocking attitude from the management .Medics average ,but the management is an absolute disgrace . Even worse , I am recovering from, a massive stroke and ruptured brain tumour not treated for those conditions at Guys , neither would I be, after this.

I spent 3 attempts- each call lasted over an hour, waiting in a queue only to be cut off after the hour and reaching 1st in the queue I got a dead line! Very frustrating as my son is sick and needed to reschedule appointment. I ended calling the surgery line to get through. I got sent another appointment but am unable to open the appointment letter as doesn’t recognise my sons name. The system is flawed.

Guys and Thomas dental hospital not even deserve a one star went there to have treatment done the dental professor who also saw me said I had to have my 2 tooth pulled out before he could carry on with any treatment which he was with the students I was also seen by. I told him my teeth are fine I have no problem with 2 teeth the professor did not even take any x ray off my teeth which was he job . So I just left and put a complant in to Nhs dental Complants department. What kind off dental professor is he not even teaching he students the correct procedure 🙄

The dental staff there, once you're there are great, however for the 2nd time out of last 3 appointments for my son, I've had to chase up. After my last visit in May they were going to send an appointment for early July. This appointment hasn't been sent, so I have to once again chase it up. Sending an email is a waste of time because nobody replies. 2 weeks later and nothing. Phoning is also a nightmare. I've been on the phone for the last 2 hours. Looks like I'll have no choice but to go to the hospital in person. Not ideal with the Covid situation but due to such poor admin, I'm left with no choice. A little advice to anybody looking for a follow up appointment. Don't leave until you have your appointment confirmed.

I can't believe how easy it was to cancel and rebook my appointment with Guys and Thomas NHS Hospital with a lovely receptionist whose name I don't know. To make matters even better my telephone call was answered on the 5th ring where as before it took me over 4 days to cancel an other appointment due to staff shortages and poorly manned switchboard. Considering DNAs cost the NHS millions in wasted time they should look at ways to make cancelling appointments and rebooking quick and easy as it was for me. This include having a dedicated team of call handlers to deal with cancellations and rebooking because a number of times before when I had to cancel and rebook. I had waited for over an hour before I got through to speak to someone and cancelled Yes I am aware appointments can be cancelled and rebooked on line and I tried doing and couldn't because it was very complicated to do and you need an IT degree to do due to complications of their online system. It would also been helpful to customers and the NHS to have a dedicated telephone number to call to cancel and rebook in appointment letters which they don't have nowhere.

Dreadful care, poor communication, dirty room. Appalling hospital, staff encourage you to complain constantly but seem powerless to do anything. They do not read patients'notes and mistakes are made. Poor supervision a major issue. Avoid if you can.

I almost died in this terrible hospital! They gave me Sotovimab and my face swelled up like a balloon then they discharged me saying I was " MUCH IMPROVED AND MEDICALLY FIT" THEY are liars. I was barely able to stand! I WAS so breathless and I wish I had never GONE there.....they withheld oxygen from.ME...discharged ME with no antibiotics...this hospital is supposedly one of the best in the UK.....this is appalling treatment! (ARNOLD WAYNE MARTIN)

In April 2019 I had a glosectomy because I had a cancer on my tongue. I saw the guys dental team pre the surgery and was told I would be seen 6 mths after my surgery with regard getting fitted for dentures or inplants. By the time I thought about not being called if for an appointment was March 2020 and we were in lockdown.

Later in the year I was on a video call arranged by the dental team with people who had the same surgery as I had. I got the impression that some people who had surgery after I had mine had bee having dental appointments. I told the people hosting the video that I had not seen anyone since before my surgery surprisingly my dietician was also on the video call and I wondered why all the time I had seen her and spoken to her she never mentioned the fact that even tho I had no lower set of teeth which limited what I could eat whether I had seen the hospital dentist.

I suddenly found I had an appointment for March 2021 which was cancelled because we went into lockdown again.

Things are less frantic now I mention the fact that I haven’t seen the hospital dentist at my consultant and my dietician appointments, who has now signed me off, and been assured that they will be contacting the dental team.

It is now 2 and half years since my surgery and my dietician told me to wait ‘til September when no doubt she will be out of the picture.

I suspect this an example of when the nhs works its brilliant but as in the situation when it fails it fails badly.

I need to know who to contact directly.

Today I attended guys dental hospital after a 111 referral , I suffer with really bad anxiety around dental treatment and any visit to the dentist is always very difficult for me .From the moment I arrived to my whole journey of treatment that involved 3 extractions I was treated with respect and empathy. I felt really supported and they understood how hard it was for me . Everything was fully explained to me step by step ,they were through with my medical history I felt involved in the whole process .I cant thank the staff enough for making my visit today a pleasent experiance. Thankyou all so much .

does anyone know how to answer the phone at guys ENT department? apparently not. been on the phone for the last 3 hours ffs. dont reply to emails either, even though on nhs website it says “will reply within 3 days”. unbelieveable.

These people are not human, I’m not talking about the doctors the doctors are great, the hospital Managment is utter disgrace. My mother was unwell with Leukemia and all we needed were test results and PET scan results that were paid for and it’s been 10 days and no one is helping, all we need are the results ,my mother’s condition got worse and we are in desperate need for the reports. Shame on you for putting people on a wild goose chase at a desperate time, where all that ur asked for is very least guidance. Shameful people.