GUESS Anmeldelser 2.116

Commande divisée en 2 livraisons. Il me restait à recevoir le plus important.. une paire de basket argentées t40 une ceinture et un portefeuille blanc. J ai reçu 3 paires de mocassins en t40 et t39 à la place. Peu respectueux !! Depuis ils ne répondent pas et compliquent l accès du service contact. Rien, j ai envoyé des photos, rien ! Site se dit officiel mais plutot bien frauduleux.. je me suis bien fait avoir !!

Sono sempre stata cliente Guess, da anni ormai compro online. Questa volta ho fatto un reso dopo tantissimi anni di acquisti, purtroppo stavolta ho dovuto rendere un paio di scarpe difettose , una scarpa mi stava bene e una per difetto di fabbrica era almeno un numero e mezzo più grande . Cmq , il rimborso è arrivato in super ritardo ,io ho spedito giorno 14/07/25 il pacco , solo oggi 01/08/25 ho ricevuto indietro i soldi. Se dovete comprare online vi consiglio solo borse o accessori , no vestiti , no scarpe. Servizio pessimo a livello di comunicazione,solo due persone del servizio clienti sono state gentili. Oltrettutto il materiale degli articoli non è più come prima , è diventato scadente rispetto agli scorsi anni.

Scarpe guess comprate qualche anno fa, portate 5 volte massimo, perché stupidatamente le tenevo di buone, ieri gl'ho indossate e sorpresa, mentre caminavo mi sono accorta che erano tutte disfatte.Bella roba, andare a giro e trovarsi a "piedi scalzi". Italia paese delle scarpe di PELLE, non ha bisgono di questa roba scadente.Peccato che non posso allegare foto, per rendere più utile la mia recensione...

Mi trovo molto bene con le borse e le sneakers. Mi piace che ci sia tanta scelta in ecopelle e tela, perché d’abitudine non uso la pelle. Ottimo rapporto qualità prezzo

Ho preso 3 prodotti ma mi ha stupito il fatto che sono tutti fatti con la plastica. Scrivono magari lana ma leggendo per bene è 4% quindi è una presa in giro. La qualità proprio non c'è più. Vergognoso. Capisco un prodotto che costa poco ma coloro che hanno marchi famosi no. Tanto vale comprare direttamente dai cinesi.

Leider musste ich einen Stern geben, aber eigentlich haben sie keinen verdient!!!
Jeans nach 3 Monaten kaputt. Nach Reklamation habe ich noch ein Rücksendeetikett erhalten. Ich habe die Jeans vor über zwei Monate zurückgeschickt. Bis heute habe ich noch keine Antwort bez. Gutschrift erhalten.
Ich werde nie wieder etwas bestellen.

I am writing to formally express my frustration and disappointment regarding a recent order that was returned to you without being delivered to me.

I am a returning customer and have successfully received previous orders using the same delivery address. However, on this occasion, I was informed by Royal Mail that there was an issue with the address provided. This is confusing, as I made no changes to my usual delivery details. Given this, it is clear that the error most likely occurred during the order processing on your end.

To make matters worse, when I contacted your customer service team, I spoke with a representative named Faty, who was extremely unhelpful and dismissive. He showed no accountability for the issue, and shockingly, he ended the call abruptly. This is entirely unacceptable and falls far below the level of customer service I expect from a reputable brand like Guess.

I was informed that I must wait for the item to be returned to your warehouse before a refund can be processed. This process may take considerable time, and I fail to understand why I, as the customer, should be penalised for a mistake that was clearly not mine.

I respectfully request the following:
• A full investigation into why my order was sent with incorrect delivery information despite no changes on my part.
• An immediate update on the status of the returned item.
• An expedited re-delivery of my order to the correct address at no additional cost.
• A formal apology for the poor service I received, especially from your representative.

I would appreciate a prompt and fair resolution to this matter.

I bought a guess sling bag i which threads r coming out .I went to the store pacific malll dehradun..I refused to exchange..now it is looking like a replica of guess sling..I m so dissatisfied I would suggest to buy any brand but not guess vvvbad experience

am Mittwoch, den 09.07.2025, haben wir in Ihrer Guess Outlet Filiale in Metzingen für rund 350 € eingekauft. Leider mussten wir dabei eine sehr unangenehme Erfahrung machen, die ich hiermit zur Kenntnis bringen möchte.

Die zuständige Kassiererin, erkennbar an einer Kopfbedeckung, verhielt sich uns gegenüber äußerst unfreundlich, gereizt und in keiner Weise kundenorientiert. Auf unsere höfliche Bitte hin, eine Tax-Free-Bescheinigung für den Zoll auszustellen, reagierte sie unangemessen laut und in einem Tonfall, der jeglicher professionellen Umgangsform widerspricht.

Besonders irritierend war, dass sie uns trotz Nachfrage ihren Namen verweigerte. Ein solches Verhalten legt nahe, dass dieses Vorgehen bei ihr leider nicht die Ausnahme, sondern eher die Regel ist. Wer seinen Namen im Kundenkontakt aktiv verheimlicht, scheint sich des eigenen Fehlverhaltens bewusst zu sein – und das ist in einem renommierten Unternehmen wie Guess völlig untragbar.

Eine Kopie des Kassenbelegs habe ich diesem Schreiben beigefügt. Ich hoffe, Sie können damit die betreffende Mitarbeiterin eindeutig identifizieren und entsprechende Maßnahmen einleiten.

Ich erwarte eine Rückmeldung zu diesem Vorfall und gehe davon aus, dass Guess den Anspruch hat, Kundinnen und Kunden respektvoll und professionell zu behandeln. Ich sehe ich mich diese Erfahrung auch öffentlich zu machen.

Extremely Disrespectful Customer Service and Language Discrimination

I had a very disappointing experience at this store. The staff were incredibly rude and dismissive, and there is clear language-based discrimination. If you don’t speak German fluently, they treat you like an idiot — with zero patience or respect.

To make matters worse, I filed a formal complaint with Guess customer support over two months ago, and still have not received any meaningful response or resolution. Even after following up, nothing has been done.

It’s unacceptable for an international brand like Guess to tolerate this kind of treatment in their stores, and for their customer service team to be completely incapable of addressing a serious issue like this.

Erste und letzte Bestellung! Ich habe noch nie einen Händler der Größe gesehen, der dermaßen langsam Bestellungen bearbeitet. Und der Support ist unfreundlich, inkompetent und will den Kunden eigentlich nur schnell loswerden!

WORST Customer Service
WORST Communication I ever had with any supplier ................................................
I have paid for shipping the order with fast deliver on Friday. I was thinking that the order will arrive on first working day Monday, however after calling these brilliant sleepy beauty from Customer Service, they said after they will process on their end, will be deliver fast... however to process this into their system is up to them (could be 1 week, 1 month)... how they wake up in that morning I assume. Also over the phone, the person was like tired to answer my question, and very disrespectful. I tried the Live Chat - nothing - useless.
I really don't recommend, please go directly in a shop if you want to buy something from GUESS.
NEVER EVER GOING TO USE THIS ONLINE
BAD SERVICE BAD SERVICE

Super soddisfatta!!!! Ordine online effettuato solo Lunedì pomeriggio e oggi, mercoledì mattina, già ricevuto. Tutta la merce corrisponde a ciò che ho ordinato. Tutto perfetto grazie mille!!!
Laura

Rimasta delusa ho comprato una maglietta a mia figlia messa solo 2 volte perché dopo il primo lavaggio si sono staccate le lettere Guess

Ordered 2 times through guess and have never received my order. My latest order Says delivered and signed for but I never signed for anything. When you call their shipping company no one answers,. 1st time it happened guess asked if I wanted my money back or the items and I said the items as they are a gift. I wouldn't order from here if you are actually wanting your items on time or at all. So from April 26th to June 5th and have not received anything. Stay away!!

I placed an order on the website which was accepted successfully after the payment during the day. However later at night, I received an email saying my order has been cancelled due to unavailability of the item. This is extremely unprofessional and absurd as they should have known about their inventory before accepting my payment. I am never going to buy anything from GUESS and praying I get my refund back albeit I have lost a great amount as taxes but still......
Pathetic

Got some Mens Trainers. Worn about 10 times. The heel inside under the insole is completely failing and showing signs of a large square hole in each heel. This makes them impossible to walk with as they hurt my feet. GUESS do not want to know. A brand that doesnt care. Poor quality products. STEER CLEAR OF GUESS!!!

Mon expérience au Guess carrefour Laval fut extraordinaire nous avons été servie par Lianna je n’ai jamais reçu un tel service par une employée. Moi et ma fille avons été ravi d’avoir été servi par cette exceptionnel jeune femme douce, gentille et à l’écoute de nos besoins 🙏❤️

Decepcionante.. una marca que me encanta y que tengo muchas prendas.. pantalones baqueros,de vestir. Polos. Gayumbos. Chaquetas...
En concreto una chaqueta de polipiel negra entallada con pocas puestas.. me dio un resultado nefasto.. cuarteado y levantamiento de la piel....y picotazos..

Muy preocupado xq tengo otra similar en blanco con un año y poco...pero...

Y ellos.. en vez exminarla por un departamento de calidad... pasan del tema
.. ampliamente

Unos simberguenzas... totalmente Decepcionado por esta marca
No recomiendo..no volvere a comprar

Terrible to deal with, ordered a baby bag and mat they sent just the baby Matt and forgot to pack the actual bag. Now I have to go through refund process instead of them just sending the bag that they left out and now I have to try find a new bag to purchase somewhere. Unneeded stress at 30 weeks pregnant