Green Shop Online Anmeldelser 

My product was damaged and I was unable to refund it due to the fact that is was on sale 😢

Easy to order, prompt delivery.

I ordered Doterra oils multiple times from this shop and the experience was always great. The products are fantastic, the website is modern with clear and informative interface and the delivery was fast and always on time. My go to place when I need to buy some essential oils and highly recommend.

I will never buy from this company again it's all rubbish. I definitely DON'T recommend this company!!

Purchase doterra items multiple times and everytime I have had good experience. Shipping was fast and good customer service.

Fantastic safe plastic containers, great range of sizes & lids fit perfectly 🤗.

I bought an Ice Cube (160 cubes) tray and went into the business for pickup. Owners appeared courteous and helpful and had my order prepared before I arrived.

I just bought a portable bath, wow I am so happy. It is exactly as described, except its bigger than it looked in the picture(no complaints). Ordered on Sunday delivered on Wednesday to my door.(great driver, an asset to Direct Freight)

In early March I placed an order for 2 bottles of a product that cost $108.00 per 300ml and included free shipping. The order arrived within a week which was more than acceptable.
Unfortunately on opening the order I discovered that the Best Before date on the bottles was 06/2025. As each bottle was dosed to last one month this would have meant that I have had to start using the product immediately before the best before date.
I wrote asking what the return policy was and didn’t receive a reply.
This was a very expensive purchase and given that I had previously purchased from another source where the product best before date was >12 months longer I feel that this was old stock being sent out to customers and no warning was being given.
Based on the above and no response from their customer service I could not recommend this business.

Made a few inquiries about my purchase and no one has responded.
Poor service.
Wouldn't recommend anyone to purchase anything from this business.

Never got a confirmation email for my order. Still waiting for it to arrive which I doubt it will. Will never buy from here again!

I have ordered their bathtubs before, which are great. However, their information was quite conflicting on how long a pre-order would take (says your order is being prepared now, for example). I have chronic pain so I have written asking for a refund and the item not to be sent.

I have received ZERO correspondence for close to 48 hours, no one answers the phone or actions emails.

I could really use the money back to purchase a faster solution.

My purchase I thought was faulty after four uses (seemed to stop working) and green shop online initally rude took a week or possibly two weeks to respond.
So contacted supplier and it was a simple case l didn’t have the unit in place properly and so the next time I tried with supplier on telephone it worked (it’s not supposed to function if not clicked into place) so it was a case of user error

I must point out greenshop online didn’t scam me but since they were initially not interested in responding I did start to investigate and scamwatch has this company listed as a medium risk so greenshop online obviously need to lift its game to win back confidence from its after sales and warranty procedures

I purchased a 32-Shelf Stainless Steel Dehydrator (170L) from this store, which I used regularly to dehydrate products for my business. Within 12 weeks, the bottom three trays on both sides stopped drying properly due to the dryer’s poor design – it’s too tall for a single fan placed in the middle. When I reached out to customer service, I was appalled by their response. Despite being under a 12-month warranty, they told me simply not to use the trays that weren’t working! They then refused any meaningful support, claiming they weren’t responsible because I had “used it for 12 weeks” – clearly ignoring their own warranty policy.

After numerous frustrating conversations, they offered a mere $100 refund, citing “restocking fees” and “shipping costs” that amounted to over 70% of the original price. I find this response completely unacceptable, especially given the product’s warranty should still cover it for another nine months.

Their customer service has been dismissive and unsympathetic throughout, going so far as to say “what are we meant to do with the dryer now?” and insisting I was the only one with this issue. Now they’ve removed the product from their site, making it impossible to leave an official review. I’m left with an expensive and poorly functioning appliance, while the store dodges responsibility. I would strongly advise against purchasing from this company if they can’t stand behind their products or respect their own warranties.

Bought two sets of ceramic knives on the 22nd of October today is the 5th of November if they're sending them from Tullamarine to Hoppers Crossing then the knives should be here by now. I've emailed them twice asking for an update on where my order is at and wondering why they haven't yet responded to my last email. If I don't hear back from them by the end of this week then I'll be getting a refund from PayPal. Very poor customer service as far as I'm concerned.

My initial experience with this company was positive, but it took a drastic turn for the worse when I contacted them about a broken dehydrator. I requested a replacement for the damaged goods, and their response was utterly disappointing. Instead of providing a fair resolution, they treated me with blatant disrespect and rudeness.

Rather than handling the issue appropriately or addressing the claim with the courier—who, according to them, damaged the goods—they attempted to shift any associated costs onto me. When I did not accept their unfair offer, their behavior became even more hostile. I was subjected to insults and an unprofessional attitude, as if standing up for my rights was somehow a problem.

The entire customer service experience was a disgrace. What began as a positive interaction ended in a complete failure of customer service. I strongly recommend avoiding this company, as their approach to resolving issues is seriously flawed and unacceptable.

I recommend avoiding interactions with Marol if possible.

Quick and easy to deal with

Great customer service and easy to deal with

I have made a big order and there was an essential oil included, but I have not received in the package. When I contacted them they kept telling it is definitely there and I keep saying it is definitely not there I checked the whole box so many times. And that's it, no more anything so I paid for an oil for nothing

Parcel never turned up. Had to spam them with emails to get a response with chat function on website not working.
Finally got an email back saying they didn’t have the item in stock after weeks of waiting.
Cancelled the order and got a refund but very poor service