I called in to go outdoors this afternoon to get a replacement pair of over trousers, I spoke to Amelia. who was extremely knowledgable and helpful, accredited to go outdoors training and staff morale... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Lilly was so helpful, knew her stock, asked the right questions to get what I wanted. She also had a happy smiley friendly personality. Would definitely recommend people to ask for her to help. The... Se mere
Virksomheden har svaret
Friendly and helpful staff. Been shopping here for years and spent a fair few pretty penny, our sons also shop here. Jess was polite and respectful today on the till. We’ll keep coming bac... Se mere
Virksomheden har svaret
Liv on footwear was super helpful. I was looking for a new pair of hiking boots and needed to try on quite a few different pairs (sorry Liv!) but she was super helpful and I ended up finding a great p... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om GO Outdoors - Warrington
Skrevet af virksomheden
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Skrevet af virksomheden
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktoplysninger
Wilson Patten Street, WA1 1PS, Warrington, Storbritannien
- 01925 906755
4,6
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great shop
Great shop, good location and plenty of choice. On top of this Soleen is a breath of fresh air. Professional and classy.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Warrington
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Warrington Go Outdoors
Staff in the Warrington Store are so helpful both over the phone and in store. Today we were helped by Charlotte and Liv during our visit and nothing was too much trouble.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Warrington
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
All the gear!
All the gear! We’ve been researching & setting ourselves up to go on our first of many camping adventures & have found go outdoors a must! From help & advice to all the choices, good prices & offers! We’re all set. Just want some dry weather now.
12. maj 2026
Besvarelse fra GO Outdoors - Warrington
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Poor click and collect service.
Ordered for click and colllect as store told me I couldn’t order with them.
No update on order. Phoned on due date to be told that it may be later in the day.
No contact via email or text and app continue to say ‘on way’.
Next I heard the item had been returned. I’ve now had to reorder and pay £3 more for the same item as the price had increased.
27. april 2026
Besvarelse fra GO Outdoors - Warrington
We do always aim to provide excellent customer service and we are disappointed to hear this was not the case for your click and collect order.
A full refund was issued once the order had expired. Please accept our apologies that you did not receive any update to say that it was ready to collect.
We have contacted you via email to provide an update on the new order that you have placed. Please check your inbox for this massage.
Kind regards,
Go Outdoors Customer Care
Situation resolved
Rubbish customer service. Having fully assembled a barbecue, found the last component, a handle for the lid, was broken and unusable. On contacting the store, was told by the unhelpful staff that the only way to get a replacement is to FULLY dismantle it, repack all the numerous components back into their original packing (honestly!) and schlepp back to the store. That is a huge amount if wasted time and effort due to a substandard product.
AVOID
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Warrington
We appreciate you taking the time to share your experience.
We are sorry to hear that part of the item was broken and unusable.
We have contacted you via Trust Pilot for more information so that this can be looked into with the store management.
We look forward to hearing from you.
Kind regards
Go Outdoors Customer Care Team
Charlotte was extremely helpful with…
Charlotte was extremely helpful with her advice about the best drinks bottle to buy.
She took her time to help and she explained about the different benefits of the various brands and styles of bottles/tumbler bottles that would be best for my lifestyle and needs.
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Warrington
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Sue the member of staff who served us…
Sue the member of staff who served us was very helpful
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Warrington
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
First class service 👍.
First class service 👍.
I went to Go Outdoors Warrington for pair of hiking pants. Sue, the lady manning the tills organised changing room availability for me straight away. Sue was chatty and friendly, which was nice and relaxing.
I was torn between 2 pairs, and after chatting to Sue she offered some very good and sensible input, which helped me make up my mind. I am very pleased with my purchase,and thank Sue for her excellent help and service 😀 😊.
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Warrington
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
very prompt and police service
19. april 2026
Besvarelse fra GO Outdoors - Warrington
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great selection of products as ever and bargain prices
Great selection of products as ever and got a great deal on a new pair of boots, better still with an extra 15% off
Bought via click and collect as I knew exactly what I wanted, fast and friendly; what’s not to like?
26. april 2026
Besvarelse fra GO Outdoors - Warrington
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Besvarelse fra GO Outdoors - Warrington
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Two very nice friendly and helpful…
Two very nice friendly and helpful ladies (Sue + lily) who dealt with me, 10 out of 10
27. april 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Warrington
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Upon entering shop staff Sue was a…
Upon entering shop staff Sue was a great help
28. april 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Warrington
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
I placed an order on 21st March
I placed an order on 21st March, a month ago.
I went to the shop 2 weeks ago and they said the item had not arrived.
It was actually in the shop so I bought it there and then.
I'm still waiting to be notified when I can collect the item so that I can then return it and get a refund.
21. april 2026
Besvarelse fra GO Outdoors - Warrington
Thank you for taking the time to leave us your feedback.
We do apologies that the order was not ready for collection when you attended the store.
We have sent a email to the email address provided on your order so we can resolve this for you.
Kind regards,
Go Outdoors Customer Care Team
Jessica in the Warrington store Sunday…
Jessica in the Warrington store Sunday 26/4/26 Noon was extremely kind and courteous despite being busy and couldn’t ask for more thank you Jessica.
26. april 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Warrington
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Security tag still on
I ordered a pair of climbing shoes online and picked them up in store last week. Unfortunately, I didn’t notice until I got home that the security tag had been left on, which was inconvenient and took some effort to remove.
20. april 2026
Besvarelse fra GO Outdoors - Warrington
Thank you for taking the time to leave a review. I’m very sorry to hear that your item arrived with a security tag still attached.
We truly appreciate your feedback, and this issue will be raised with the relevant despatch team to ensure it is investigated and prevented from happening again in the future.
I’m pleased to hear that you were ultimately able to remove the tag, although I understand how inconvenient and frustrating this must have been.
We hope you’ll choose to shop with us again and give us the opportunity to provide you with a much improved experience on your next order.
Kind Regards
GO Outdoors Customer Care.
Buy bottle gas for unfamiliar pressure regulator
Charlotte was very friendly and dealt with us honestly and very socially, requesting help from her colleague Jake who was more knowledgeable on bottled gas and matching to specific regulators. Couldn’t have gone any smoother, we’ll be back for our next exchange 😁😁
25. april 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Warrington
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Well done for accepting Blue light card…
Well done for accepting Blue light card at till .And I got 20% discount. Fot lots of places you have to go online, pay for a voucher etc all before you've gone shopping, before you know what you want.
THANKS Go Outdoors. X
P.S. and my new Dunlop wellies are way better than my old ones.
24. april 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Warrington
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Excellent price and service
12. april 2026
Besvarelse fra GO Outdoors - Warrington
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Not impressed
Not impressed, no staff on the shop floor to assist, had to go searching which wasn't a good start, I purchased some items and also renewed my membership.
The next day I placed an order online and it wouldn't accept my membership number, just kept saying to add the membership fee to my order, so after a few phone calls it was sorted, so I ordered for collection to store.
Well !!! I waited over a week and no email to say its ready to collect, so again I had to chase the order by telephoning, only to be told the item was at the store already, just no one had informed me.
Not very impressed with the service I received and I won't be rushing back, I will try elsewhere unfortunately.
1. april 2026
Besvarelse fra GO Outdoors - Warrington
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
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