GO Outdoors - Warrington Anmeldelser 

Went into store to collect a click and collect item, told by staff member on till where the collection counter and they would send someone to help us. No-one arrived. After 10 minutes wait, and a female member of staff heading towards us, then what looked like changing her mind, no acknowledgement and leaving the shop floor, we went to find a member of staff to help us. He was very helpful and eventually found our item (the click and collect area was in an absolute mess, with items strewn all over) He apologised for our wait and went on to his previous task.
We wanted to look for some walking boots, chose the boots we wanted to try on but there was no member of staff to help. There was another customer there, needing help, she said someone had help her, then 'cleared off", so she was just sat there. On looking round there did not appear to be any members of staff in any of the areas, apart from on the till. Several customers wete moaning about poor customer service due to lack of staff being available. I went to see if I could find some help
Tucked out of the way were 3 members of staff, laughing and chatting. One was the actual store MANAGER!! I told them that we needed help with the footwear department but there was no-one to help, she told me that that staff member was on her break. All 3 of them were not very pleased to have their chat broken up, but one did reluctantly come to help, she was very sarcastically nice when helping. We eventually left and probably won't return to that store. The Manger needs to understand that staff, including themselves, should be there to provide a service to their customers, it's not a social club, if a staff member covering a particular department goes on a break, there must be someone to cover until that person returns, (especially on a department such as footwear). It's basic store management. I would have given 0 stars, but the male member of staff thst did help us, did his very best to sort out our order and apologised for the delay, which eventually was well over 20 minutes. The click and collect area, needs addressing as does the management.

Good bargains when you are a member. Delivery as stated.

Good service on till from Charlotte, thanks

What amazing staff you have in your store at Warrington. Jake the bike technician is so helpful. We bought an electric bike on Saturday and went back on Tuesday to buy another one.
Jake put the bike together and did all the checks while we were in the shop on Saturday to save us having to come back as we dont live close to the store. (This was good as i picked up some nice t shirts)
Called up on Tuesday to check stock and spoke to Charlotte, again so helpful and friendly. Jake was busy so she took my info and Jake called me straight back. Thank you Jake and Charlotte. Great service 👏

Visited the store this morning and met Charlotte who was covering the changing rooms. Although I didn’t make a purchase today I found Charlotte to be very knowledgeable and helpful. Her personable approach was most welcome and her customer service was exemplary.

Friendly, helpful, prompt & efficient service today by Dani at the tills and Conner on footwear, and hence very happy with my purchase (actually bought an extra pair of walking boots) Great value with membership discount

Always a good experience and staff are always helpful

Needed to go back for two things after a visit previous day. Bought a camping chair, one of the arms was faulty, no problem exchanged it. Other thing I queried was the previous day I purchased a man’s jacket, only when I got home and checked my receipt id been charged £60 instead of the £49 sale price of the jacket, was served today by a lovely, polite and helpful lady named Sue, she sorted the chair exchange and the £11 refund id been accidentally overcharged. Many thanks

Great service very helpfull baz helping with my inquirey and served by soleen always with a smile and very polite

Sue went above and beyond to help us find the perfect tent for me and my partner. The tent we bought is amazing. Trying it out this weekend.

Assistant really supportive with finding correct sized climbing shoes for granddaughter

Great product at a great price, friendly and courteous staff 👍

I found exactly what I was looking for. I asked a member of staff about their price match. I was advised that it should be honoured. Check at the till. I did. Jess (who served me at the checkout) was very helpful. Jess confirmed the price match. I was very pleased with my purchase (I bought some other items too) and the customer service. Thanks a lot. I'll be back.

Great service today by Charlotte. Really courteous and helpful. Brilliant price for the items bought.

Amazing store as always and sue at the til was extremely friendly..

Great prices with a massive range of products.
Very helpful and friendly staff.

Absolutely love this store
Been back three times in the last couple of months to get camping stuff
Ethan has helped on every occasion, really knowledgeable and helpful resulting in us getting some great buys and why we return
A great member of staff and asset to the store
Thanks so much

We had a great experience today, thanks to Charlotte. She was so welcoming, friendly and really helpful. She even gave our dog Arlo a treat which he absolutely loved! Excellent customer service! Thank you Charlotte!

Nice layout, helpful staff (especially Sue), found what I wanted, welcoming atmosphere, good prices

The store has big prices displayed. When you get to the till, you realise you have been duped and that those prices are for members only. Now at the till feeling pressure, you pay £45 for a pair of £20 shorts. Now I feel like I have been robbed and will not return.