I called telephone helpline with a query around moving house/transferring FIT payment. Call was answered immediately with no long wait, the person who took my call (Jemma S) was knowledgeable, helpful... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Easy to find options to contact the company. Sent an email early hours of Sunday morning had a fully comprehensive, and easy to understand reply before 9am from a real person ON A SUNDAY! Thank you Do... Se mere
I had an enquiry about increasing our FIT installation capacity and dropped an email at 1225 on a Sunday. Donna M replied within half an hour with all the info I needed. Pretty good energy in the cust... Se mere
I had a problem with my account which apparently had been closed without my knowledge and had to be 'verified'. This took a long time but with Sonu's help the account was reopened and I am now waiting... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Kontaktoplysninger
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, Storbritannien
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4,8
Fremragende
15 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
6 years of Excellent Support
I have been with Good Energy since my solar panel installation back in 2019 and have always found them to be very professional, diligent in finding solutions, and helpful with any query. Their customer service agent Craig has been particularly helpful recently, as I gathered technical data and without Craig I don't think I could have managed. Thank you - highly recommended company.
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Good Energy
Hello Alasdair,
We are so pleased to hear about your positive experience with us since your solar panel installation! It's wonderful to know that our team has consistently been professional, diligent in finding solutions, and helpful. We're especially glad that one of our customer service agents was particularly helpful with your technical data. Thank you for your kind words and recommendation!
Kind Regards,
Good Energy
Great service from Alyssia on the Feed…
Great service from Alyssia on the Feed in Tariff team. Responsive and clearly knows her way around the the FiT scheme when changes are made to a system. This in juxtaposition to many of the other suppliers who need educating on OFGEM requirments.
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Good Energy
Hello Andrew,
We're so pleased to hear about your positive experience with our Feed-in Tariff team. It's wonderful to know that our support and expertise were helpful, especially with the complexities of OFGEM requirements.
Kind Regards,
Good Energy
Angelica an excellent guide
I got an answer to my phone call quickly without having to put up with delays or robot speaking experts! Angelica took me through the key steps to getting me back on track with my new FIT Meter. It meant a lot to me to have a patient guide as I am not good with technology. She was the perfect support for me and what was so important was that she got my problem resolved while on hold so it was sorted with one call. Unfortunately this is a rare experience with so many companies these days. To get a real person who was helpful made my day!!!
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Good Energy
Hello John,
We are absolutely delighted to hear about your positive experience and how quickly your issue was resolved. It's wonderful to know that our team member provided such patient and effective support, especially when navigating new technology. We truly appreciate your kind words and are committed to delivering helpful, human-centered service.
Kind Regards,
Good Energy
Johnny the person I talked to was very…
Johnny the person I talked to was very helpfull and curtious. He sorted everything out for me professionally and very prompt, many thanks for all his help
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Good Energy
Hello Trevor,
We're so pleased to hear that the assistance you received was helpful and that everything was sorted out professionally and promptly. Thank you for sharing your positive experience!
Kind Regards,
Good Energy
Good Energy came out today
Good Energy came out today. Karl was very punctual, polite, friendly and extremely knowledgeable and tidy in the work he carried out, hardwiring a long way from the house to the garage for our recharger.
Good Energy were equally excellent in my communication with them over the phone prior to this, when I spoke with Elena and Ben.
An impressive company from start to finish.
Thanks!
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Good Energy
Hello Barry,
We are so pleased to hear about your positive experience with our team, from your initial phone calls to the installation. It's wonderful that our installer was punctual, polite, and knowledgeable, and that the work was carried out tidily. We appreciate you sharing your feedback.
Kind Regards,
Good Energy
I recently started an account with Good…
I recently started an account with Good Energy and Rachel C was very helpful in guiding me through the process.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Good Energy
Hello,
We're so pleased to hear about your positive experience and that our team was able to provide such helpful guidance when setting up your account. We truly appreciate your kind words! I will pass this on to Rachel.
My best wishes,
Natalia
Speedy discussion with excellent/…
Speedy discussion with excellent/ polite customer adviser, Rafi. Quick decision making by Good Energy.
16. august 2026
Besvarelse fra Good Energy
Dear Huhg,
We're delighted to hear about your positive experience and quick decision-making.
We appreciate you sharing your feedback! I will pass this on to Rafi.
My best wishes,
Natalia
Immediate response to my problem
Immediate response to my problem - on a Sunday!
A good company - GOOD energy!
16. august 2026
Besvarelse fra Good Energy
Hi Amanda,
We're so glad we could assist you promptly, even on a Sunday! We appreciate your kind words about our team's positive energy. I will share the feedback with the Team!
My best wishes,
Natalia
Best service,terrific tech, awesome Energy company
Good Energy are fantastic. Always have an answer, always lovely and polite and friendly. The best Energy company I have ever been with in over 30 years!!
Great app, easy to use ,phone line with actual people and email answered on the weekend!! 21st century tech and customer service from a bygone age😊
....and special mention for Gifty today. Awesome.
15. august 2026
Besvarelse fra Good Energy
Hi Liz,
We are so thrilled to hear such wonderful feedback about your experience with us!
It's fantastic to know that our team consistently provides helpful, polite, and friendly service. We're especially pleased that you find our app easy to use and appreciate our customer service.
We will be sure to pass on your special mention to Gifty.
My best wishes,
Natalia
prompt reply and satisfactory outcome
15. august 2026
Besvarelse fra Good Energy
Dear Mrs T.
We are so pleased to hear that we could provide a satisfactory outcome for you. We appreciate your kind words. I will share this with the Team.
My best wishes,
Natalia
Besvarelse fra Good Energy
Dear Ian,
We're so glad our quick and clear communication was helpful. Thank you for your kind words!
I will share your feedback with the Team.
My best wishes,
Natalia
Besvarelse fra Good Energy
Dear Gary,
We're genuinely happy to hear about your positive experience with our quick response and helpfulness.
We truly appreciate your kind words. I will share this with the Team.
My best wishes,
Natalia
Good Energy Tariffs.
Since we had our solar panels, lots of years ago now, we've had the great pleasure of dealing with Good Energy. Until now, it's been their easy to use website for meter readings and so on. After a discussion with a friend, I felt it was time to broach the thorny issue of tariffs.
I wrote the query, I had a response from their representative Nessa. She was honest, clear and straightforward.
12. august 2026
Uopfordret anmeldelse
Besvarelse fra Good Energy
Dear Alan,
We are delighted to hear about your positive experience with us over the years, especially regarding our website's ease of use
It's wonderful to know that Nessa provided clear and straightforward assistance when you inquired about tariffs.
Thank you for sharing your feedback. I will pass this on.
My best wishes,
Natalia
I was having trouble accessing my…
I was having trouble accessing my account, but, I have received prompt and efficient responses, by Angelica, who has sorted it out quickly.
I have always received good service and the App is user friendly.
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Good Energy
Hello,
We're so pleased to hear that our team was able to promptly and efficiently resolve your account access issue. It's wonderful to know you consistently receive good service and find the app user-friendly!
I will share your feedback with the Team.
My best wishes,
Natalia
Customer service Racheal C.
Well I have just joined with Good energy. WOW nice and easy switch. I had problems logging in to my account online and app emailed customers service.. replied in 20 minutes customer communication and kept me updated with progress as to my problem thanks to Racheal C on customer service. Kept me updated by email….. all sorted now 🫶👍😁 Thanks to everyone at Good energy and Racheal C.
Would most definitely 💯 recommend 👍👍👍🫶😎⛽️⚡️
12. august 2026
Uopfordret anmeldelse
Besvarelse fra Good Energy
Hi Nigel,
We are absolutely delighted to hear about your smooth transition and positive experience with us. It's wonderful to know that our team was able to resolve your login issue quickly and keep you informed every step of the way. We truly appreciate your kind words and recommendation!
Kind regards,
Donna
Excellent customer service
Excellent customer service from Laura and Ryan. Quick to answer and dealt with my queries efficiently and politely. Highly recommend!
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Good Energy
Hi John,
We're delighted to hear that your queries were answered quickly, efficiently, and politely. We appreciate you sharing your positive experience with us and your recommendation!
Kind regards,
Donna
Swift and efficient
Swift and efficient, helpful and friendly service from all with whom we have had contacted - notably Erin in relation to a property we have just moved out of and ongoing contact with Katie regarding the property we have moved in to.
13. august 2026
Besvarelse fra Good Energy
Hi Richard,
We're so pleased to hear about your positive experience with our team! It's wonderful to know that our service was swift, efficient, and friendly during your recent moves.
Kind regards,
Donna
Efficiency
Rachael C from Good Energy was efficient and quick to help resolve the problems concerning my smart meters.
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Good Energy
HI Valerie,
We are so pleased to hear about your positive experience and that our team was able to provide such efficient and quick assistance with your smart meter issues. We truly appreciate your kind words!
Kind regards,
Donna
Excellent customer services
Excellent customer services - Donna dealt promptly with a glitch in the app with great patience.
12. august 2026
Besvarelse fra Good Energy
Hi Sophie,
We are so pleased to hear that our team was able to promptly resolve the app issue with great patience. We appreciate your positive feedback!
Kind regards,
Good Energy
I have found the company excellent
I have found the company excellent, Ryan today was very helpful and provided all the information I wanted.
13. august 2026
Besvarelse fra Good Energy
We're so pleased to hear that our team was very helpful and provided all the information you needed. Thank you for your excellent feedback!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.