Good Energy Anmeldelser 

The Switch went smoothly. Customer Service was excellent; Craig kept me informed throughout. While switching will always, it seems, be a fraught experience Good Energy made this my least stressful switch yet.

Juliana responded to my request for a refund on our credit amount speedily and efficiently. Excellent service.

Recently set my FIT account up with Good Energy. I called up to enquire initially and the team were very helpful and all was set up with no issues and I received speedy email replies each time (thanks to Rachel C and Craig). As it had been a while since the previous account holder had verified the meter my account was put on hold and my image was not accepted on the app - I called up and spoke with Linda who emailed me whilst on the phone so I could supply the image. She quickly verified my meter and removed the hold on my account. Thanks so much to the three team members mentioned - your customer service has been great!

We had an issue with the verification of our FIT meter. We were helped by various members on the help line, and were then quoted the wrong meter number, which was very frustrating.
We were getting close to the payment date and rang again.
Craig luckily picked up the telephone, understood the issue and said that he would resolve it, and that he would ring us back. Past experience told us that this was unlikely, but he did ring back, kept us abreast of what he was doing, resolved the problem, and rang back again. We really appreciated how well he dealt with us. It was a joy to find customer services with him, so helpful. Please thank him very much.
John and Matilda Matthews, The old Bull Pens, Pinkney Park, Malmesbury, Wilts. SN16 0NX.
Meter no 2243310046

Had a good customer service experience with Good Energy today. My call was answered in a few rings by Alyssia (no waiting in queues, no 100 questions from bots to “direct my call”) who spoke perfectly English and was very easy to understand, very polite and helpful. My issue (FIT meter registration) was quickly resolved in a few simple steps with no fuss. All complete in a few minutes (not hours) with no being passed back and forth between different departments. The best customer service call I’ve had in more years than I care to remember.

Ross was great when surveying for our solar panel install and made things very easy to understand.

The entire team were fantastic throughout the install despite some intense temperatures which must have made work hard. We also had a slightly challenging cabling route but they handled it well (other suppliers had said no). Luke, Tyler, Cayden and Ashton were neat and tidy and incredibly polite and answered any questions we have. Also putting up with an over friendly pup. The panels and battery are great and we haven’t had any issues. Tyler even helped us with our EV charger and talking to POD point to get a software update pushed through. Great service and would highly recommend.

The heat had warped our bird mesh slightly and they sent someone out to fix very quickly. The team are always responsive. Thank you!

Quick and helpful response pretty much immediately

I contacted Good Energy on their contact email at the weekend and received a reply within minutes. It was clear, helpful and positive. We exchanged a couple of details and the task was done. Top-notch. Thanks!

Great advice and support throughout! Helped me negotiate communication and information requirements from a less than proactive battery installation company (I should have used Green Energy for it - would have been much more organised and straightforward!!). Thanks so much Linda and Erin!

I had support and advice on several occasions from Madiha. Very knowledgeable and helpful
Always got straight back to me and kept me informed.
Great Staff .

Prompt, courteous, efficient, brief. Thank you.

Juliana was very patient and very helpful. Thank you
Eva

Very easy to speak with Matt Ball.
He understood and was able to provide me easily with the relevant information.
At the end of the call I felt satisfied with what I had achieved and with the changes we were able to make together.

I joined good energy whilst looking for a supplier specialising in renewable electricity as we are unable to install solar panels presently. I was also seeking to lock in a fixed tariff before the energy cap rose in July 2026. Of all the energy suppliers Good Energy were noted as top for matching their customer's energy use renewable electricity. Their customer service and communication has been exemplary since joining; both fulfilling various administrative requests, and quickly resolving an issue with my old gas meter. Their app and website are also well thought out, readings easily available, and energy use insights/record of energy use over days/weeks (etc) helpful. Information in the energy bills is also laid out nicely so quick to read at a glance. It is also nice that both gas and electricity come under a single account, and single bill – a small detail that makes a big difference in administration (many other suppliers I've experienced don't make it that simple!). Did I also say that the fixed tariff was also on the better end of the value scale? The name Good Energy is well deserved!

I received a very prompt reply to my email and my query was instantly sorted.
It was wonderful to see how quickly the issue was resolved. Great people.

Excellent communication from green energy consultant Jemma S in response to my FiT enquiries (following installation of a storage battery). Very helpful!

I have been with Good Energy since my solar panel installation back in 2019 and have always found them to be very professional, diligent in finding solutions, and helpful with any query. Their customer service agent Craig has been particularly helpful recently, as I gathered technical data and without Craig I don't think I could have managed. Thank you - highly recommended company.

Great service from Alyssia on the Feed in Tariff team. Responsive and clearly knows her way around the the FiT scheme when changes are made to a system. This in juxtaposition to many of the other suppliers who need educating on OFGEM requirments.

I got an answer to my phone call quickly without having to put up with delays or robot speaking experts! Angelica took me through the key steps to getting me back on track with my new FIT Meter. It meant a lot to me to have a patient guide as I am not good with technology. She was the perfect support for me and what was so important was that she got my problem resolved while on hold so it was sorted with one call. Unfortunately this is a rare experience with so many companies these days. To get a real person who was helpful made my day!!!