I called telephone helpline with a query around moving house/transferring FIT payment. Call was answered immediately with no long wait, the person who took my call (Jemma S) was knowledgeable, helpful... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Easy to find options to contact the company. Sent an email early hours of Sunday morning had a fully comprehensive, and easy to understand reply before 9am from a real person ON A SUNDAY! Thank you Do... Se mere
I had an enquiry about increasing our FIT installation capacity and dropped an email at 1225 on a Sunday. Donna M replied within half an hour with all the info I needed. Pretty good energy in the cust... Se mere
I had a problem with my account which apparently had been closed without my knowledge and had to be 'verified'. This took a long time but with Sonu's help the account was reopened and I am now waiting... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Kontaktoplysninger
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, Storbritannien
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4,8
Fremragende
15 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Efficiency
Rachael C from Good Energy was efficient and quick to help resolve the problems concerning my smart meters.
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Good Energy
HI Valerie,
We are so pleased to hear about your positive experience and that our team was able to provide such efficient and quick assistance with your smart meter issues. We truly appreciate your kind words!
Kind regards,
Donna
Excellent customer services
Excellent customer services - Donna dealt promptly with a glitch in the app with great patience.
12. august 2026
Besvarelse fra Good Energy
Hi Sophie,
We are so pleased to hear that our team was able to promptly resolve the app issue with great patience. We appreciate your positive feedback!
Kind regards,
Good Energy
I have found the company excellent
I have found the company excellent, Ryan today was very helpful and provided all the information I wanted.
13. august 2026
Besvarelse fra Good Energy
We're so pleased to hear that our team was very helpful and provided all the information you needed. Thank you for your excellent feedback!
Excellent service from Jemma S.
Excellent customer service from Jemma S; I kept on firing questions at her to understand the various processes in play and she just gave me the most detailed replies imaginable.
12. august 2026
Uopfordret anmeldelse
Besvarelse fra Good Energy
We're so pleased to hear that you received such detailed and helpful responses to all your questions. It's wonderful to know our team provided excellent customer service.
Amazing customer service from start ti…
Amazing customer service from start ti finish fast responding and any issue delt with
12. august 2026
Besvarelse fra Good Energy
We're so happy to hear that you experienced amazing customer service from start to finish. We appreciate you highlighting our quick response times and effective issue resolution. Thank you for your positive feedback!
Very happy throughout with comms
Very happy throughout with comms. The solar system kind of just works well in the background so no problems there. But the couple of times I have needed to call up they've been very helpful. Jemma S in particular today helped us out with collating some paperwork for our conveyancers on short notice and was very friendly, professional and helpful, despite obviously being very busy - much appreciated!
12. august 2026
Uopfordret anmeldelse
Besvarelse fra Good Energy
We're so pleased to hear that our communication has been consistently good and that your solar system is working well in the background. It's wonderful to know that our team has been helpful when you've needed assistance, especially in collating paperwork on short notice. We truly appreciate you highlighting the professional and helpful support received.
I had a great experience with Hannah - Business, Billing and Complaint Specialist
I had a great experience with Hannah, Business, Billing and Complaint Specialist, who helped us with the closure of our old electricity account.
The account closure had been pending for some time, but Hannah picked it up and managed to get everything resolved within just a couple of days. She was incredibly prompt, helpful and professional throughout, and I really appreciated the way she took ownership of the matter and saw it through so efficiently.
Amazing work, Hannah! thank you so much for your support! Highly recommended.
12. august 2026
Besvarelse fra Good Energy
We are so pleased to hear about your positive experience with our team member. It's wonderful that they were able to resolve your account closure efficiently and professionally. We truly appreciate you sharing your feedback.
Good Energy provides excellent and fast…
Good Energy provides excellent and fast customer service each time!
12. august 2026
Besvarelse fra Good Energy
We are so pleased to hear that you consistently receive excellent and fast customer service from us. Thank you for your wonderful feedback!
Great customer service.
I was worried about a dodgy looking pipe outside my house and wasn't sure what to do so I emailed Good Energy because their people are always so lovely and so helpful. I quickly received a reply from a lovely lady called Anjelica who has told me who to contact and given me their number.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Good Energy
We're so happy to hear our team was able to provide such helpful and kind support when you needed it. We appreciate you sharing your positive experience with us!
Irritating problem, exemplary resolution
Although the cause of the issue was irritating, the response I got from the customer manager was exemplary and I am sure we will sort out the problem in due course.
12. august 2026
Besvarelse fra Good Energy
We appreciate your feedback and are glad our manager provided excellent assistance. We are confident we will resolve the issue to your satisfaction.
Excellent customer service
Steve was fantastic, very quick and full of initiative in resolving my complaint. Thanks to him and the Good Energy team.
12. august 2026
Besvarelse fra Good Energy
We're so happy to hear that a member of our team was fantastic and full of initiative in resolving your complaint. We appreciate you taking the time to leave us a review!
I have found their support staff are…
I have found their support staff are extremely helpful and quick. A pleasure dealing with them.
30. juli 2026
Besvarelse fra Good Energy
We're so pleased to hear that you've had such a positive experience with our support team. It's wonderful to know that you found them helpful and efficient. Thank you for your kind words!
Besvarelse fra Good Energy
We're delighted you appreciated our personal assistance. We always strive to provide a human touch in our interactions.
Efficient and diligent
Gifty was super efficient when replying and diligent in her work. Thank you
12. august 2026
Besvarelse fra Good Energy
We're so pleased to hear about the efficient and diligent service you received. Thank you for taking the time to share your positive feedback; we truly appreciate it!
Besvarelse fra Good Energy
We are so glad to hear that you found our team to be simple and straightforward to deal with. We truly appreciate your kind words!
Quick Service
Olayemi: very quick response to associate gas and electricity accounts with email account on app.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Good Energy
We're so glad to hear about your quick and easy experience linking your accounts! We appreciate your positive feedback.
Not just Good. Very Good!
Have found Good Energy to have been a consistently reliable energy provider for the decent period of time since being with them.
Their excellent provision of customer service has been very much appreciated, and was reflective in my most recent contact with them, whereby their representative, Michaela, provided a very satisfactory level of effectively dealing with my query.
Thank you!
Best wishes. 🙂
11. august 2026
Besvarelse fra Good Energy
We are so pleased to hear that you've consistently found our service reliable and our customer service excellent. It's wonderful to know that your recent interaction was so positive and that your query was dealt with effectively. We truly appreciate your kind words.
Helpful and Efficient
Ryan was very efficient in setting up our new account, and was very helpful in answering my questions thoroughly.
10. august 2026
Besvarelse fra Good Energy
We're delighted to hear that your new account setup was efficient and that your questions were answered thoroughly. We appreciate you sharing your positive experience with us!
Great communication throughout
Great communication throughout wether on the phone or by email. Couldn't have asked for better response. Super helpful and highly rate them😊
10. august 2026
Besvarelse fra Good Energy
We appreciate you taking the time to leave us such a wonderful review! We are delighted to hear that you experienced great communication and prompt responses from our team.
Prompt and helpful response.
Good energy responded to my enquiry promptly and positively. Very helpful.
10. august 2026
Besvarelse fra Good Energy
We are so glad to hear that you found our response to your enquiry prompt, positive, and helpful. Thank you for your kind words!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.