GlenDimplex Anmeldelser 

Without a doubt the worse company to deal with. My 80 year old mother bought a fridge from them only for it to be faulty, not only did she have to wait 12 days for an engineer to come out all her food was wasted in the fridge and freezer, imagine 12 days with no fridge !! no compensation for the food as the twit in customer service asked for receipts, we did not keep receipts when shopping as we thought we had a working fridge, if we were psychic we would pick the winning lotto ticket !!!
Rubbish customer service and rubbish product. Anyone who can ripped off an 80 year mother needs avoiding at all costs, avoid, avoid and avoid

I cannot thank the spare parts team enough!
I needed a replacement glass urgently and the team were incredible despite staff shortages and dispatched my item as soon as possible!

Honestly so grateful to the girls who supported me when i was in need!!!!

We Purchased a Redring Shower in March which failed to work after about 1 week of using this, I contacted my supplier who informed Glen Dimplex. They text me to say they would arrange an engineer to visit me, I phoned them several times with the same response, we will phoned you back with what's happening but never ever received a call. Eventually an engineer came only to say that he did not have the part, again I phoned to ask when will it be sorted out and was informed that they had the part and engineers will contact me within 2 working days, at 6.30 pm we had a Text to say that they did not have the part. The saga is still going on, the only helpful person was a guy named Eddy in their engineers company who is trying to help to resolve the problem

Bought a New World cooker after only 6 months all the knobs fell off, the knobs were made of plastic which became brittle after time from use of grill situated just below knobs, New World must of known of this problem as they have now put metal ring on the same knobs to strengthen the weak spot on the knobs.
Do not buy anything from this company as they have no customer service to speak of what so ever, they will not reply to their own 'contact us' form and leave you hanging on the phone forever.

Absolutely disgusting service bought a fire from AO which stopped working after 3 months rang the customer service who obviously knew there was a problem with the fires and immediately arranged a swap over but it was out of stock (probably due to the fault on it )
I was told it would be swapped in April 3 months after reporting it I am still waiting and have just rung Glen Dimplex and apparently my fire was replaced in march , well what a joke I have never received the replacement and I still have the broken one.
Please don’t buy anything covered by this company on warranty they are awful and totally useless , they never reply to emails and they lie .I will go to the ombudsman shortly and I will stop paying the finance as I am quite within my rights so sort yourselves out and stop messing people about .😡🤬😡🤬

Disgusting customer service and even worse treatment of employees. Shocking company. They pay their staff pennies above minimum wage. Take on loads of agency staff and then let them go just as they are about to complete their probation period. They are a terrible company to buy from and they are a shambolic company to work for

Excellent delivery of a range double oven. The delivery guys were friendly polite and couldn't have been more helpful. They unpacked and took all the packaging away which was a great help
Thank you. 🙂

Bought a Vivente 150 Electric Fire for £2500 and had it professionally fitted. Upon installation realised the fan was not blowing hot air and only cold. Was told to speak to Dimplex as covered under warranty. Fire installed October 2021. Been chasing so many times only to be told part is on back order. Every time I call I’m told another date and fail to hear back. Was last promised a date in March whereby engineer would call me to arrange a suitable time to fit. Not heard back and spend over 30 mins on hold trying to get through to the correct department. Been over 6 months and I’ve still not got a working fire. Went for Dimplex as UK based and good recommendations. Totally shocked at the customer service and that I didn’t have the use of heating for a unit which cost over £2500. Going to trading standards and Dimplex can come and remove their overpriced crap from my home. Never again. Be warned. If you want to spend over £2500 on a faulty fire then go ahead. Disgusted with the quality and service.

I just had the worst customer experience yet, after living in the Netherlands for almost 8 years. I moved to a fully renovated department a couple of years ago and installed there was a Faber fireplace that I almost never used because I have radiator heating. One day my Faber fireplace stops working in the middle of the winter so I called technical support. A few weeks later a technician comes to my place, spends less than 10 minutes to fix the appliance, and for that I received a bill of almost €400. It turns out that the receiver was defective (the technician called it the computer), which amounted to half of the bill. The technician explained this was a common problem with this type of Faber appliance, and that he had a box full of these receivers. I attempted several times to communicate with the technical support team of Glen Dimplex to explain the situation, and they repeatedly tried to completely disregard the issue stating their products worked just fine. I was offered half price on maintenance next time, although I had explained multiple times the fireplace is never used and that I may not even be in the Netherlands by the time it needs maintenance. Overall, Glen Dimplex has very poor customer support, which completely disregards the needs of customers. In my case I didn't have a choice because the fireplace came new with the renovation. If you can, find an alternative product.

Glen Dimplex Ireland probably has the worse customer experience on record! So if you have a problem with your product(s) then good luck trying to get someone to fix it!

A Brazilia fire was fitted 1st February 2022 for my 83yr old dad after a few days we were unable to light it , after calling every week we were being told they didn't have the parts to repair we received a text to say they were going out today 29th March, I call this morning for a time slot to be told they aren't coming as they don't have the parts, absolutely disgusted with there lack of communication skills and customer care , shame on you !

Really awful telephone customer service getting through again today took 70mins on hold, still trying to fix a fault from May 2021. Engineers are great but the customer service department are atrocious. Promised so many times that I would get a phone call back since 28th Feb, to date no one has called. Bad customer service beware!!!!!!!!!!

Well, what can you say? their guarantees dont mean a thing. They choose how to deal with it and tell you a complete pack of lies. True. Trying to get hold of customer services has taken 240minutes but still no reply. Their Quantum Heaters are absolute crap. They only work with a "D" in the month. Please Please don't buy them Please.

Avoid using this company at all costs. If I could give no stars then I would. Had an appointment booked in for today made last week. Received another confirmation message yesterday that an engineer would call this morning to confirm a 2 hour time slot. By 10am, I’d heard nothing so had to call and chase myself: not much point in providing me with a 2 hour slot if they don’t let me know early as I have to wait in for all that time just in case. Was told the engineer was in a meeting. I’m sure he was. Finally got a call back at 10:10am where Bill said he might have time to fit me in but he might not as management have given him an extra job and he might not be able to fit me in any more. My appointment has been booked for a week so quite why I’m being told there’s no time for me on the day, I’m not sure. I told him I was extremely unhappy with this and had cancelled plans to ensure I was here for this planned appointment. He told me that if he could fit me in, he’d be with me between 1 and 3pm but would let me know if he wasn’t coming. I then heard NOTHING until I called to chase at 2.20pm. He didn’t answer. I called Glen Dimplex and they couldn’t get hold of him. He then called me back at 2.40pm to announce that he wasn’t coming. I told him that I’d waited in for this PRE ARRANGED appointment and he said that he doesn’t work overtime so he’s not coming. I’ve tried calling Glen Dimplex to complain and surprise surprise, the lines are closed. So I’ve sat in and waited after cancelling plans for an appointment that this company made with me only to be let down and still no closer to having my appliance fixed. SHOCKING. I have a baby and a disabled father who I help to care for so hanging around the house all day for someone to not bother turning up is absolutely appalling and I am now extremely cross. I’m assuming I’m going to bow be compensated for my wasted time and inconvenience.

Outstanding customer service from the lady in the spares department. Appreciated not having to press numerous numbers before getting through to the spares department and really appreciated the knowledgeable help given. Many thanks.

I purchased a Valor gas wall heater to replace one that had given excellent service for many years until parts were no longer available. Installed Christmas
eve, and struggled to get it to light for the first couple of days until I realised that the very explicit instructions, which I had followed exactly, were completely wrong and that it was impossible
to light it if you followed them. When I mentioned this later to a Dimplex engineer he was already familiar with this problem, so why had nobody bothered to correct it? Within three weeks it was lighting but failing to sense a flame so going out the
moment I released the control knob. The manual says depress it for 20 seconds, I could depress it for a minute and a half and it still made no difference.
One might think a brand new heater, newly installed, in the middle of winter would be regarded as a matter of urgency, but when I tried to request an engineer visit, I discovered otherwise.
To request a warranty repair by phone (website wouldn't let me do it) involves an interminable series of menus to get through to Domestic and General who seem to handle the warranties. Eventually a human being answers, and seems somewhat puzzled
about the warranty having been registered by phone and the registration number given, even though there is no other way to register it but phone (like online for instance!). After agreeing it needs a warranty repair, I'm then told to go through the
whole rigmarole again and call Glen Dimplex themselves, in which case why waste customer's time going through D and G if they
don't actually do anything but refer you to Glen Dimplex? Glen Dimplex have the most horrendous phone menu sytem I've ever encountered, it take best part of half an hour to get through to a human, who then says he will forward it to the engineers who
will contact me within 48 hours to give me an appointment. 4 days later and nothing, go through the whole business again, and eventually get to talk to the engineers who tell me that the request was never actually forwarded at all! So they then make an
engineers appointment for a further 2 weeks ahead! so I've had a new heater for nearly 6 weeks, and it has worked for less than 3 of those.
In my opinion, their service operation is appalling (and I'm not exactly happy with the product either!) and had I known beforehand I would never have bought anything from them. I certainly won't again! I'm not at all surprised that over 80% of the
reviews on here give the lowest possible rating. That certainly concurs with my experience.

I bought a Redring Powerstream 10.8 Kw instantaneous hot water heater. The unit has a cut out switch in it that constantly needs resetting to supply hot water if left for any time more than a couple of hours. On reporting the issue I was told to speak to Glen Dimplex which carry out the warranty repairs. Glen Dimplex diagnosed it needs a switch despite having a water leak. Glen Dimplex say they have no current stock of the switch. I have asked for a refund or replacement of the unit, but am told an engineer will come in 2 weeks despite already waiting 2 weeks for a part that they don’t have in stock.
Extremely disappointed with the service of Glen Dimplex, not to mention the poor quality of the Redring Powerstream unit.

Firstly I have to say I’m not one for writing reviews! But I felt I really had to this time!! I’m completely livid with the customer service, or more accurately, I would be if I could even get through to anyone!!!
Every single number I can find for after care support doesn’t connect or if it does it cuts out every time!!!
They want the history of your life for the last 15 yrs and information that most people won’t have (which is also “required”)just to fill out an online form which takes 10 days for a reply!!!
In all my years I’ve never known such an appalling company support or lack off!
What they charge for their products I would think they could afford the best after sales care money can buy!!!
In a word…… Disgusted!!!

Do not use this company my dad ordered an oven door, engineer came to fit one month later but they sent the wrong part, after many phone calls they refunded £46.25 out of £165 in November. When I spoke to them today they said they had charged him for labour even though they sent the wrong part ! Thieves springs to mind !

Do not deal with them if possible. I'm okay with having to do 1 or 2 follow ups but we are now over a year later and 40+ follow ups. They have replaced many units in the building and just leave the broken ones in the entrance (been 3 months).