GlenDimplex Anmeldelser 

I bought a very expensive storage heater made by this company. After installation, it turned out to have a defective charge controller. (This means that the amount that it heats up overnight does not adapt properly to prevailing conditions, as it should.)

A service engineer visit was booked in, but was a no-show, despite having been confirmed by the company two days before. I have heard nothing further from the company, despite several emails, and phone calls that simply result in me being on hold for ages.

I am left in the middle of winter with a main source of heating that does not work properly.

Do not buy Dimplex or Creda brand heaters!

Left with broken cooker, 5 visits and hours on the phone. I have 4 kids, one with disabilities and yet they still leave us with no replacement and just send another engineer who does not fix it. Now had months of this. Do not use this company, they keep putting the prices of insurance up and never actually answer the phone, when they finally do they do not fix the issue and refuse to send a replacement cooker, just excuses.

I have a policy with Domestic and General and had a problem with my cooker. I was given a booking reference and told to call GlenDimplex, they did not answer the phone despite numerous attempts. I then emailed them a week ago and have still heard nothing.

On a previous occasion it took 3/4 visits to sort out a problem with the thermostat. At least they answered the phone then!

Don’t answer the phones. Ordered a part took the money and never heard from them. Whn I eventually got through a month later said still not in stock
Why take the money ?
Tried for the last two days to contact them and will not answer
Never buy another stoves product again.
Awful customer service

I have a practically new Stoves oven which, in two years, has several fundamental faults. The manufacturer, Glen Dimplex (GDHA), talks the talk on its fatuous website but doesn't 'walk the walk' in terms of actually caring about customers. My main oven has broken yet again and yet I was met with an extremely unpleasant and unhelpful response from the company's agent who offered me a repair 51 days later towards the end of January 2023 - and this during the Christmas period when I have many mouths to feed. The operative, Chris, said: "Our priority is customers who have no cooking facilities whatsoever." There was a total lack of understanding of the problem their faulty appliance is causing; no empathy; and no apology. This repair was through Domestic & General Insurance, demonstrating that GDHA don't even prioritise those consumer paying a significant annual premium for speedy and efficient service. Disgraceful service.

Customer service ignoring my emails (Andrew Nolan) regarding my order following replacement of parts despite multiple times of reaching out.

Prima need to stop using these as their aftercare provider if they want to stand any chance of future appliance orders from a large kitchen appliance distributor.

Have a 10 year old IAG electric oven and the second time element has failed. Told by glen dimplex that element has been discontinued with no other options available for replacement
Pathetic......never buy a product from this stable of brands given no after sales service.

Sadly I must agree with all the recent reviews, the after service is very poor. Contacted to request a repair within the 12 month period of my last service. called on 23/11 and the first date offered 10/01/23. No working oven for 7 weeks!!! and the little matter of Christmas????

Shame i couldnt give 0 stars
3 month old induction hob was faulty
Left without a hob for near 6 weeks now waiting for parts and will not replace for a new one

Called went through several options then told to go to website for support and queries. Eventually found a way round to speak to someone to be told they were closed for training ,until tomorrow. When I rang next day told they were still closed until tomorrow. Wish I had never bought their product their after sales service is appalling

I ordered 2 oven control knobs from Glen dimplex after my call was diverted from Stoves customer services. They said that the cost was £22.50 which I paid by debit card during my call. The two knobs arrived in a huge box and postage costs were listed at £15.00. I returned them the next day as they were the wrong ones. It’s now over a month since I returned them and despite sending photos of my “proof of postage “ they still haven’t issued a refund. I can’t speak to anyone who could approve the refund and I am sick of sending emails which are ignored. I would not recommend this company under any circumstances! I re- ordered from e-spares and I got what I needed for £8.

As an ex employee I have nothing good to say about this company, engineers won't carry out repairs to the best ability due to the way conditions they work under. Still paying engineers wages without any pay increases yet made staff redundant and engineers expected to carry out there work. Absolutely no consideration for staff. Stay far away

We purchased a Revillusion fireplace in November of 2019. For over a year, it was exactly what we'd hoped for - a space heater with a convincing faux-flame. When it developed a squeak (still under warranty), I contacted Dimplex, who said they'd ordered a replacement motor, which I could expect in a month. The led to over a year of "supply chain issues, it will be another month," until I finally lodged a complaint with the BBB. Shortly after, Dimplex NA contacted me to say they were shipping me an entirely new unit. Unfortunately, the "new" unit doesn't work at all. Because they required that we disable our old fireplace before receiving the replacement, we are now even worse-off than we were before I filed the complaint. This has been an absolutely dreadful customer experience, and will be the last time we purchase from Dimplex. We had been strong advocates of the Revillusion before, but no more - we will warn everyone we know away from this company and its shoddy products.

Awful experience. I purchased a Burco water boiler that splashed water when running the tap from new. I tried ringing their helpline, but just got a voicemail directing me to the contact form on their website. The auto email advised that they would be in touch within 3-5 business days! The service was arranged but the technician couldnt find the fault so now they are wanting to charge me £98.00!!. AVOID LIKE THE PLAGUE!!

Contacted customer service about locating a manual for a very old gas insert fire.
Within seconds the service operator had located the manual and attached it onto an email to me.
A very efficient and effective service, thank you.

Apparently they own Lec well don’t purchase anything that is Lec appalling customer service can’t get a repair on my fridge as the engineer is on holiday!! And it will be 7-10 days before it’s booked in, how bad is this and in this hot weather have no other option than to buy a new one. Have a good mind to send them my bill. And yes it’s still under warranty. they could not give a ***. Had a text tonight at 9.20 pm offering the 17th August all day call how can they expect me to be without a fridge for a week. 😡

After 30 minutes of waiting on queue over the phone for to report my SL10190ISS-4 Technika rangehood, nobody answers. I hang up, then try again for another 15 minutes. Nobody answers.
Tried to email them instead because Im getting desperate. They answered and organized to send a technician to come in two weeks. And so the technician came only to be told that the motor need be replaced but they have no parts on hand and was told to come back later and did not specify any time frame whatsoever. Tried to email them back multiple times, 4 weeks on no reply so far.
Warning! Do not buy anything Technika because they are not a good product.

I phoned Customer care twice and gave up after half hour each time (actually less the second time as the music was driving me crazy!). There's no indication over time to suggest that you are advancing in the queue. Couldn't help imagining someone sitting there eating a donut and chuckling while the phones rang out! I then rang again and asked for sales rather than customer care and I was answered in less than a minute! So they want us to purchase but don't want to deal with the problems? Anyway this didn't get me anywhere either as I was just put back in the queue I had been in - gave up on it. The message at start of call says that you can go on live chat on website but there's no sign of a live chat option. No wonder there is a message at start of call warning people not to be verbally abusive when speaking to staff! To be fair to those answering phones, it is more than likely that GlenDimplex has not staffed the customer care line well enough (or possibly at all!). It concerns me that the elderly who are not tech savvy would have no way of having their concerns addressed if they can't use email. Poor form GlenDimplex :(

We purchased a 4-way kitchen tap, the boiler of which was made by Glen Dimplex.

The boiler has failed to give satisfaction from the start and has required call-outs. Now I am told no parts or service for this product is available!!

Apart from a poorly manufactured product, is the appalling service of Glen Dimplex. Hours trying to get a phone connection, only to be cut off or “transferred” to another department which don’t pick up. Quite simply disgraceful for management not to address their failings.

Do NOT buy anything from them

3 years and 7 service calls to fix a washing machine, always very difficult dealing with them, take 2-3 weeks to send the technician, and then didn't honour the warranty past 2 years, or the extended 12 month warranty on the replaced part.