Geodis Anmeldelser 

Geodis overseas India private limited is the worst company I have ever worked with. They behave like sea pirates who will hijack your shipment like in Somalia and will not release it unless you pay their unreasonable demand. My ship moved from India to France and no one in the company has a clue where is the ship. Even on my repeatedly asking them almost everyday there was no communication. One fine day Geodis called me and said that oh! The ship reached 2 weeks ago and this week we all are on leave going for the employee outing and you have to pay all the demmurage and the ship parking etc. I called the country director and the Asia region head but they did no investigation and asked me to pay if I wanted my goods back. Don t work with the sea pirates, ever!

Geodis est un vrai calvaire !
Horaires pas souple du tout, dates de livraison non repectées, difficultés pour les avoir au téléphone

This company has been a disaster. They initially deliver the wrong goods at the wrong date to my apartment in London. Called me several times to pick up the wrong items which they never did at the time that they said they would. They also said the items were 138 kilos which was clearly wrong for a couple of pieces of baby furniture.

After they finally got my right order, a woman called me on a Friday (3 days after my correct delivery was due) asking if the delivery could be postponed for the following Monday to which I said no. She proceeded to hung up on me. When I called back she said the items would be delivered the Friday before 5pm.

I then get a call from someone else saying that the items will not arrive until the following Monday when it had been already confirmed for the Friday! I asked him for an email confirmation and not only he refused to give one but he hung up on me again.

This company is not only unreliable but has the worst customer service that I have ever encountered.

Geodis vous contacte pour une prise de rendez vous .
Dates et plage horaire proposées par eux. Suite à notre disponibilité
Ils confirment . la veille ils du rendez vous ils vous rappelle le rendez vous ( mais ils ont changé la plage horaire ) , on les recontacte pour rectifier , ils reconfirment bien la plage horaire qui nous convient.
Le jour J après midi bloquée pour ne pas les rater , mais personne. L.horaire dépassé appel à Geodis où on nous répond que le colis est bien dans le fourgon mais qu'il est sur le retour . Sans aucune excuse nous reprogramme un rendez vous . ( nous verrons s'ils le respectent)
C'est inadmissible, ils'se moquent éperdument des clients , la moindre des choses aurait été de nous prévenir et ne pas nous faire poiroter.!!!!
À éviter!!!!!

I'm exactly in the same situation as the other review. I have ordered a bathtub online, and Geodis is supposed to deliver it to me. As the beginning it looks kice, they send me on Monday a tracking number. But the same day things start to go worse.

On Monday evening the tracking number indicate the delivery has been cancelled, without any other explanation.

On Tuesday they send me another tracking number, but nobody shows up.

On Wednesday I call them and they tell me it will be delivered for sure on Thursday between 8Am and 7PM.

On Thursday I have been following the status on the tracking number. At 7.38AM it says: Delivery Run, Birmingham. At 1PM I call Geodis to know where it is, they garantee me it will be here before 5PM. At 5PM nobody is here so I call back again but they are not able to tell me where the truck is

Then at 5.30 a pretty white big truck shows up, apparently lost. It turns twice in front of our house without stopping., I have even been able to take a picture of it. And finally at 5.45 I call back Geodis, again, and they tell me it is too late it will be delivered tomorrow, Friday. They garantee before 10AM but why should I trust them?

So to conclude this Geodis are bad. The only good point is the people on the helpline, they are all very gentle. But the rest of the team and the logistic is clearly bad.

I was notified by my vendor (QS Supplies) that my order had been released to Geodis for distribution and the latter would be in touch within 48 hours to arrange delivery. No contact, so I went to the website but there is nowhere to type in the tracking number provided, so not possible to track online (!). I rang on many occasions over the following few days and none of the staff I (finally, after frequent engaged tones) got through to could effectively tell me what was going on with my delivery. After 4 days I was finally told the delivery was 'lost' (we're talking pallet with two washing machine-sized boxes on it) and to contact my seller who confirmed this. No doubt they will say it was all the vendor's fault, which it may be, but geodis did not deliver on their customer service mission at all (eg the named contact at geodis never responded even though I emailed her directly; none of the numerous promises to call me back were honoured and I had to do all the ringing), and their systems seemed incapable of providing status even though a tracking number was provided.

Apparently, this organisation is a major player in logistics, which I have to say, substantially surprises me. Other providers are available and they are very, very much better...