Geodis Anmeldelser 

If there was an option for zero I would use it. A large item had been sent by a supplier last Wednesday, I was sent a tracking email on the Friday saying the package should arrive between 24 and 96 hours. Tracking system said Package had arrived in Lichfield depot on Monday evening....then nothing, can’t contact them. It’s now Thursday afternoon and the Tracking system has just updated saying Package was delivered on Tuesday at 9.50, I can assure you it wasn’t, I was in the office from 6am and the CCTV clearly shows no delivery all day. Not possible to communicate with them and they have lied about delivery, this has cost me the sale of the product, not that they care...the MD Jamie Cuthbert should care, you are running a dysfunctional company... happy to discuss with you if you can spare the time, COVID is not an excuse for you not fulfilling your obligations.

Impossible to contact - waiting for a delivery from Maison du Monde - virtually given up - will never use Maison du Monde again . Never even heard of Geodis ??

Update on my previous review.

Despite the on-line tracking stating at one point "Discharged - Tottaly missing", (their spelling of 'totally?'), my item arrived?

I called the sender, Maison du Monde, and they too thought the item had been lost when they checked the tracking, and have dispatched another item.

Geodis, later got back to me to say "item was not lost", they did not explain what the 'totally missing' post on their tracking site actually means.

Item was dropped on the door step and a knock on the door, by the time I got to the door, the driver was back in his truck, not sure whether this is normal service, or a 'covid' response.

So overall room to improve the clarity of their tracking!

I received a call from the driver telling me to come downstair from my apartment and pick up my box from the the truck as they only do kerb side deliveries, i explained that i had just had a baby and recovering from a csection i will not be able to lift a 50 kg box from the road to my home. The driver then just drove off with my good. Never experienced such a thing before.

Maison du monde claim that my parcel was delivered. I didn’t receive it. Geodis claim it’s been lost. Maison du monde won’t issue me a refund because Geodis haven’t emailed them despite the fact that the tracking says “totally missing”. Very frustrating that I am out of pocket because of two utterly useless French companies!

Every time we shipped our product via Geodis, there were various problems and delays. I'd rather carry the freight myself than deal with them again. Stay away!

Avoid . Please avoid
Having placed a 180 kg order consisting of a dining room table and 8 chairs, I paid 260€ to have it delivered to my condo on the 5th floor.’
The delivery took place the day it was scheduled to be.
But to my greatest surprise and dismay the driver dropped the palet on the middle of the curb in Paris . And when shown the invoice paid with delivery instructions, he refused and started insulting us. Then left
Next tried to contact the company. Good luck- impossible to find any number to contact.
After hours of searching I sent an email to complain. Still waiting for a reply
Contacted the supplier from whom I had bought the goods. He got back quickly to say that Geodis was short of staff and could not provide the service!!!! End of story. Should be getting back the difference in cost between upstairs and downstairs delivery. That is it stay away from Geodis they are S..T.

AWFUL! I ordered something from amazon and it shipped through geodis, the box came completely destroyed I’m very surprised it was still able to hold the item it was so torn apart also the box appeared as if it had been opened. The item inside was also damaged. It was a limited edition figure in which the box was extremely damaged but luckily the final figure was ok!. ABSOLUTELY RIDICULOUS don’t order things that ship from this company especially if you want it in one piece! Very disappointed!

Been waiting a week now. They say they've attempted delivery...yet no card ever left. No way to contact them. Finally got a phone number, but they don't reply. Would pick up the package if we had an address. Unbelievable!

Diabolical. Geodis will lose you business.. Please, please do not use unless you have a death wish on your business. Very expensive consignment not delivered after a week even though promised delivery. Customer care is just not on the radar

Utter s****. May as well cancel your order and buy from someone who doesn’t use Geodis for delivery. Previous delivery vanished into thin air (it’s a large piece of furniture). Company sent out a new item, waited in all day for nothing when they said they were coming. No delivery again. Rang to find out it wasn’t even loaded on to a truck today. It will be here on Monday.........

I'm sure this isn't being reviewed by Geodis as a company because if it was they'd be doing something about the awful reviews they are receiving on this site. This company has taken a delivery role for an item that I have ordered in January. I have reviewed the company website and now have tracking information to show that the parcel is at their Northampton site waiting for me to be contacted to arrange delivery. However, it is now the 7th Feb and the parcel arrived in Northampton on the 31st Jan. I have had no contact to arrange delivery and merely trying to get a number to call Geodis on is practically impossible.
In this day and age this is not how a company should be doing business. Its shoddy attitude to its customers will inevitably be its downfall, and frankly good riddance to bad blood!
GET A GRIP OF YOURSELVES!!!

Where do I begin!! Delivery due date 4th December/ 5th december given by company I ordered from. They emailed me a tracking parcel box but guess what it didn’t work. Also gave a number that doesn’t exist!! Into the delivery of said parcel, company contacted Geodis who said oh that won’t be delivered until next week. Got an email following Tuesday asking when I would like it delivered. I emailed back sayi next day would be fine as someone would be in. No parcel delivered. I Emailed following day to say no parcel delivered. Apparently there was a delay with delivery and would be out for delivery following day. I advised could only deliver before 1 o’clock. No problem apparently. No parcel delivered. Managed to get a phone number for them following day It turns a out they did try to deliver at 1.17 and I was out. Of course I was out!! Because it was after 1 o’clock. The guy said they took a photo of the address because there was no access but would deliver today, I said it would have to be before 1 or after 3.30. Got home no parcel, checked my emails and low and behold the photo they took was two doors down at my dentist which was closed for the afternoon. Guess what they are closed for the weekend and no answer now til Monday. Will I ever get my parcel?What a terrible company!!!

No sign of expected parcel (apparently they had been trying to contact me) but on raising concerns surprise surprise I was easily contacted a few hrs later. Told they would deliver the next day but waited in till 8pm and nothing arrived. Phoned next day to be told driver had run out of tachometer hours and had to return- said I should have been contacted. What a joke. Then when delivery van arrived the next day, the courier couldn’t locate our parcel amongst the parcels that had been strewn in the back, most of which were damaged in some way! What a poor service. The call centre did appear to be helpful but in reality just paying lip service. Sounds like too much expected of their drivers.

I'm in Belgium, so received a package delivered by the Belgian branch of this company. Even by Belgian standards, this is not a good logistics company. Customer service is non-existent.

No calls to arrange delivery, despite automatic emails promising this. No calls in advance of arrival, despite promises by people at depot. For this reason, I only received my package on the fourth delivery attempt (having spent three full working days at home waiting for the package - for the first attempt, I got no advance warning, so I was at work).

The company had consequently had the package in their possession for over three weeks, having taken it in and out of their trucks four times, each time with the risk of damaging it. They were repeatedly rude on the phone, and despite having botched three deliveries, were not willing to make any extra efforts to get the package delivered at a time when someone was actually present at the house. In the future, I am checking with all suppliers, and if they use this company for deliveries, I am not buying from them.

I only gave them 1 star because I couldn't put zero. My package was on a three day deliver but despite this I am still waiting 5 days later with nobody telling me anything about the package despite 5 phone calls, 1 email, 1 facebook complaint and three attempts to get an answer through their feedback form online. yodel all is forgiven...............

This is the worst logistic company I have ever come across with. They dont send any updates, then they sent me an email saying my parcel would arrive on a Tuesday. I waited all day for it at home and it never came, and delivery status said Delivered!!! There is no way to contact them, sent several messages through their 'contact our branch' button but never recieved a response. I bought furniture from Smallable.com which is an online luxury brand store, and they should be ashamed to use this company as their logistics.

Racist company that will not promote people of color worked for almost 3 years and had a Hispanic supervisor call me a inappropriate name. Then tried to stop it under the rug and put me on a different shift.stay away from here ohl is still in control it's not geodis racist Brentwood people

Having found a great deal online, I ordered my item...

The item hadn't arrived after a few days and the 'schedule your delivery' button did not work on the automated tracking email. After getting stuck in a phone loop multiple times and after much Googling I found a number for the correct depot. If you've ever tried contacting Northampton Geodis you'll understand how tricky this is. They were very pleasant and helpful and advised when the parcel would arrive. So I waited 2 days at home for it (after the second day being told there had been an accident). Being that I work, and couldn't waste another day, Geodis recommended I pick a designated day that week, which I did... HOWEVER...

Update (1 day later - 3 working days late):
Have just had a David Lynch moment and received a notification saying that my parcel has been signed for, by 'myself' however I have not been home all day (this was not my 'new' designated delivery day). I will not be happy if this has been left with a neighbour as it clearly states to check the item thoroughly. Very stressful experience thus far.

Update (later that evening)
Well... Not to worry, it wasn't responsibly left with a neighbour as I just got home to find my £750+ digital piano hanging out, on my doorstep (in South East London) in the drizzle, in full view of any Tom, Brian or Harry, with the name of the product on full display and the box battered like a good piece of Weymouth cod.

After unpacking the piano, everything seems to be ok, however it does sound a bit like soggy bagpipes, hopefully this will resolve itself as it dries out.

If you want your goods dropped on your doorstep for all to see, whatever the weather, go for it.

Bonne chance.

j'ai acheté un canapé chez delamaison
geodis m'a fixé un rdv le 7/08/2017 entre 7 heures et 10 heures.
ne voyant pas venir les livreurs, j'ai téléphoné vers 13 heures et on m'a répondu que la livraison n'aurait pas lieu au motif que le chauffeur avait dépassé son temps de travail.
donc une journée de travail perdue pour attendre la livraison,
j'estime donc mon préjudice à 200 euros.*
geodis est incapable de me fixer une nouvelle date de livraison à laquelle je suis disponible
de plus m'a raccroché au nez
j'ai donc été obligée d'annuler ma commande mais delamaison veut avoir reçu le canapé avant de me rembourser.
si le retour est fait aussi bien que la livraison par geodis, je ne suis pas d'être remboursée un jour.
donc je déconseille vivement delamaison et geodis