We purchased a 3m x 3m Gala Tent in 2010, and it has been up throughout every summer since, providing welcome shade on sunny days and reliable protection from the rain during our very British su... Se mere
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Se, hvad kunderne siger
Fantastic product and great friendly customer service. About 20 years ago I purchased a 3x3 meter pink n purple gazebo for my puppet workshop activities , but latterly it’s been used for festival... Se mere
We have been using Gala Tent for at least 10 years, and after extensive research into product quality and pricing, Gala has never been beaten. We recently purchased the 9m x 18m Fusion Marquee with... Se mere
We have been using Gala Tent for at least 10 years, and after extensive research into product quality and pricing, Gala has never been beaten. We recently purchased the 9m x 18m Fusion Marquee... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Gala Tent is the UK’s leading ISO 9001 certified supplier of high-quality commercial marquees, pop-up gazebos, and event equipment. Since 1999, businesses, event organisers, and homeowners have trusted us for our durable, innovative structures, including patented marquee designs and robust pop up gazebos. Our products are perfect for weddings, corporate events, markets, and more. We offer next-day delivery, custom printing & branding, extensive warranties, and a full range of spare parts to keep your event running smoothly. Gala Tent is committed to exceptional quality management and sustainability, using eco-friendly materials and energy-efficient processes to deliver the best service every time.
Kontaktoplysninger
Unit 10 Farfield Park, Manvers, S63 5DB, Rotherham, Storbritannien
- 01709242454
- jmace@galatent.co.uk
- www.galatent.co.uk
4,7
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service
25. marts 2026
Excellent Service & Quality
Excellent website which was easy to navigate. Speedy delivery. Great product quality.
5☆ company to deal with.
15. marts 2026
I have had my Gazebo 1 year now
I have had my Gazebo 1 year now. It looks fantastic and is very good quality. It is the best thing we have invested in for the business. I would highly recommended Gala Tent.
24. marts 2026
Uopfordret anmeldelse
I bought a gazebo for motor sport…
I bought a gazebo for motor sport events from gala tents 15 years ago what a great product, the top canopy is getting tired, and just ordered another top as the frame is still in excellent condition thank you to Gala tents for a great product
20. marts 2026
Uopfordret anmeldelse
Happy customer
I'm a small business,and wanted to rebrand my business to make it look more luxurious. I'm useless with technology and had a specific colour and printing style in my mind but couldn't find it Calum in the design department had numerous attempts to design what I wanted,without losing patience and in the end produced a fantastic design for me which was exactly what I wanted and more and the quality was beautiful I'm very happy customer
20. marts 2026
Uopfordret anmeldelse
Perfect customer service
Perfect customer service, helpful, prompt, knowledgeable and well stocked warehouse.
23. juni 2025
My order came on time and I was happy…
My order came on time and I was happy with my order.
5. marts 2026
Just good customer service from…
Just good customer service from start to finish, wish all companies were like this.
8. marts 2026
Rang up for advice on gazebo ground…
Rang up for advice on gazebo ground bars. Had a great chat with Mark,and he was very helpful.
Throughly recommended *****
4. marts 2026
Wonderful service
Wonderful service, always been very good quality. Never have i been so pleased with a product, after all these years. Very happy customer.
2. marts 2026
I’d give no stars if I could
I’d give no stars if I could. Bought a marquee from the company and it’s the most flimsy item. Won’t stand up to even a light breeze. It’s unsafe too. I’d absolutely not recommend this company. We had issues with our gazebo ie they sent another companies gazebo and had to wait for a replacement so missed a show with our brand on. Poor customer service too as we were mis-sold the marquee as was told it was suitable for winter use, we’ve had it tested by a reputable company (which I’d highly recommend) and it’s not even suitable for summer use. Avoid this company.
21. august 2025
Besvarelse fra Gala Tent
Hi Lara, thanks for leaving your review. I’m genuinely sorry you’ve come away feeling this disappointed; that’s never what we want for anyone.
That said, we do need to clarify a few points because we don’t agree with how the situation has been described.
On the Garden Marquee and “winter use”
Our garden marquees and pop-up gazebos are temporary structures, not permanent buildings. They can be used in winter months, but that does not mean they’re stormproof or designed to be left up through high winds. Even the best temporary structures can become unsafe if wind conditions exceed safe limits or if anchoring and monitoring aren’t spot on. We do not advertise any of our structures as “won’t move in a breeze”; if only we could, we’d be selling them to the RAF.
“Flimsy” and “unsafe”
The marquee you purchased was supplied in full working order and (based on what we’ve seen) has been used in service and promoted on social media, which indicates it was functional and fit for purpose in normal operating conditions. If you’ve had it “tested,” we’re absolutely open to reviewing that, but we’d need the written report, the test criteria used, and details of how it was erected and anchored.
Gazebo delivery issue
You’re right that there was a delivery mistake initially (another company’s gazebo sent in error). That’s on us, and we did resolve it as quickly as possible once it was flagged. We completely understand how missing a show is frustrating, especially when branding is involved.
Customer service / being “mis-sold”
We take claims of mis-selling seriously. If you can share the date of purchase and who you spoke to (or the email trail), we’ll review the call notes/messages properly. We’re not here to argue in public; we’re here to get to the truth and put things right where we can.
Next steps (so we can actually help)
Please email support with:
Your order number
The test report you mentioned (PDF/photos are fine)
Photos of the marquee fully erected, including anchoring points and the surface it was on
The date of the missed show and what happened with delivery timings
Once we’ve got that, we’ll review it with our technical team and come back with a clear outcome, whether that’s setup guidance, replacement parts where applicable, or a formal response to the mis-selling claim.
We do appreciate you raising this, and we’d much rather turn this into a resolved issue than a comment thread. Life’s too short, and frankly, marquees are meant to host events, not drama.
Very helpful and patient
13. januar 2026
It's a solid product customer service…
It's a solid product customer service that I dealt with were great
2. januar 2026
The staff were helpful
The staff were helpful, friendly and supportive as we manipulated the options to fit within the grant that had been awarded to our small not-for profit.
The good arrived on time, well packed and now await a suitable event to be revealed to the public.
Thank you Gala tents
30. december 2025
Very good communication and…
Very good communication and knowledgeable about products. Fast delivery even when printing is involved.
17. december 2025
Perfect! …
I cannot fault Gala Tents customer service, absolutely exemplary ! Questions answered, solutions offered and super fast delivery! What’s not to like!
24. december 2025
Polite and helpful service
Polite and helpful service. Easy to work with and helped me navigate the catalogue of spares. Good quality products delivered in good time.
11. december 2025
Good customer service
Well our flag was missing from the box but the customer service were fantastic and ensured it was there for us by the open day we needed it for.
9. december 2025
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