Furlenco Anmeldelser 213

Very poor services, no priority given to customers. I have been calling them for the past two weeks and still yet to hear back from them. I request everyone to stop using their services. Don't start a company when you cant provide proper services.

This is a fraudulent company. Will not deliver your furniture on time and will customer support is almost non-existent. Legal system is a joke in India.

They give poor quality product and customer service and experience is very very bad

Please whoever is planning for buy any rented furniture for them read this review which is authentic.
Not one star, they don't deserve any star guys. Don't take any furniture for them i have their rented furniture and i have been paying them for more than 1 year and every month i am paying them too but they are so pathetic they abuse you so badly and send you many msgs again n again in just seconds and even call you again and again. There are two ladies i am putting there numbers here 9999265423 her name is Soniya from Banglore team and the other one told her name Niyati, number is 9667919517 they abused my wife when she was in her office with her client while my wife had promised them to pay you after reaching home after 6pm but at 5:30 they called her and msgs her many time and abused her and a week before she just paid them 6000 rupees even paying them every month still Furlenco customer team abused her even she had faced that before also. And she called one of their manager or maybe team leader name is Gagandeep, number is 7303630343 He didn't reply her and when she sent him msgs with all proof he ignored and replied i am talking to team but he didn't solve this matter.
So personally i am advising you guys don't buy anything from them they are just looting you and at point they forget who they are and from where they are earning.
Furlenco team don't forget your limit if somebody is not saying anything don't take him or her for granted otherwise one day will come and you will face a big loss in your business and life too.

Very bad experiences

Pathetic experience. 0 work ethics, no behavioral sense. All employees behave same.

they have mentioned like go rent free for 4 months in there offer coupon, after paying the security deposit they asking me to pay for every month, customer care executives don't have any answer for this...so I canceled my subscription,plz stay away from this site .

I had a harrowing time ordering furniture with Furlenco. They have a dubious auto-generation process for generating invoice. Even though I had all my furniture marked for return, and the furniture being picked up, they continued to generate a bill claiming that the services were in use for nearly a month after they had been picked up. Going from the experience of other users, it seems like this is standard practice to overcharge users and avoid repaying the deposit. Sharing this in public interest so that customers have run their due diligence before.

Furlenco does not stop harassing you. it is seriously the most unprofessional company. I have been mentally harassed every day for the past 8 months. I have tried everything and even raised complaints with them but to no avail.
I have been pushed into serious anxiety and trouble because of their behaviour. They have been billing me wrongly and have made me pay for their own negligence.

Every day they call from different numbers. It's a very very very dangerous team to deal with. They act like mobsters and I worry about small-time retail consumers who have to go up against such companies. they have honestly made so many of my days terrible just by exploiting their human resource power and repeatedly sending me wrong bills and making threatening calls. I am not kidding. it's a very very unprofessional company. stay away for your own good.

I have provided intricate details of our exchange on another platform (Quora and Mouthshut). You can search for the answer under this question: Has anyone rented furniture from furlenco? How was the experience? Was the furniture new like?

Trustpilot does not allow sharing links in the review.

Anybody here looking to sue the company, happy to take this forward with them?

Dear Furlenco
I was contacted by your legal team for Furlenco payment. It just goes to show:
a. You haven't read the mail thread or
b. Unable to process the legally documented calls from FURLENCO and me

Reiterating, timelines as your team doesn't understand:

February 2020
I placed an order with Furlenco

March 2020
Initiated cancellation of furniture, was told I had to pay a minimum of 3 months as per your "Legal Policy"
Please check your call records.

May 2020
I followed up again and was given the pandemic excuse, all this while MY account was running. Why didn't you close it?

September 2020
Collection of furniture
After being harassed multiple times by multiple Furlenco reps, who all said they would move it to higher officials but never did. In particular a Farheen from your team, who doesn't understand english or knows how to talk decently

Questions:
- Furlenco, you should technically be paying me for housing your furniture for an additional 5 months
- My rent is Rs. 25,000, Warehouse prices in accordance, you have to pay me Rs. 25,000/month (Rs.5,000 * 5)
- Please minus the charges I have to apparently pay you, would still be a sum of Rs.18,500 only

Kindly let me know when you will be doing this.

I rented some furniture with Furlenco for some 6 months and then i had to discontinue and asked them to terminate my contract. They did and pickup was scheduled in March. But then lockdown started and i had moved to my other flat. I called them to notify about this and they said it will be taken care of after a huge discussion. Then after the lockdown, they call me suddenly and ask for furniture pickup. I agreed and asked someone to go to that flat to make sure they can pickup. And after that pickup, the horror started. First they never paid me my security back. Then they charged me for all those months of lockdown even after the contract was terminated. And then they are still spamming me everyday with emails and text messages to pay some dues rather than paying me back my deposit. This is a thug company. Stay out of it. They will overcharge you when you don't see it coming and they will spam you to death. Worst experience!
Also i had furniture and some other items from Rentonmojo and Renticle. They worked with me to sort things out instead of being frauds like furlenco.

I rented some furniture with Furlenco for some 6 months and then i had to discontinue and asked them to terminate my contract. They did and pickup was scheduled in March. But then lockdown started and i had moved to my other flat. I called them to notify about this and they said it will be taken care of after a huge discussion. Then after the lockdown, they call me suddenly and ask for furniture pickup. I agreed and asked someone to go to that flat to make sure they can pickup. And after that pickup, the horror started. First they never paid me my security back. Then they charged me for all those months of lockdown even after the contract was terminated. And then they are still spamming me everyday with emails and text messages to pay some dues rather than paying me back my deposit. This is a thug company. Stay out of it. They will overcharge you when you don't see it coming and they will spam you to death. Worst experience!
Also i had furniture and some other items from Rentonmojo and Renticle. They worked with me to sort things out instead of being frauds like furlenco.

BIG NO TO FURLENCO!!!

This is such a disappointment I Have been trying contacting your customer care team but there is no response from you team yet. From last one week I am chasing to your people every time they just hung up call or say I will give you a call in an hour or 15mins but they never call me back.

Almost 1 week earlier I spoke to Fathima Noorien from your team and she gave me offer that if I swap my bed with sofa then she will give me 25% discount on my 10th September to 9th October bill. And I have received this mail also from her that now I have to pay just Rs. 1723. And she also said by next day you will receive the revised bill. But again and again I am receiving the bill amount Rs2298 to be paid .

I spoke to lot of people from customer care like Fathima Noorien, Shoaib, Anthony and many more I just don’t remember their name. You guys are just making a fool out of me and I have all the recordings . It is just a harassment you guys are doing to me . I am tired of calling you guys again and again and telling the same story to all your customer support team . Sorry to say that but this is such an inappropriate behaviour. I have also lot of work and i am holding my work just to contact you guys and it’s not at all fruitful. If I had to purchase furniture from Furlenco I will get 100 of calls from your team but if some issue is there in bill then no one will give you call after speaking to n no. of people in your team. I was not aware that this is your customer care team and this is very unprofessional behaviour from your end by harassing customer in such a manner.

I am just asking for the revised bill of Rs.1723 so that I can pay before 15th September else fine will be applied on that. Hoping that you will respond to me on my this mail ASAP.

Very Bad Company, totally unprofessional staff, very rude behavior. Rented 4 products, from which 3 products are faulty. Customer care dept. is not ready to listen, and it is not for customer. Please don't go for Furlenco.

When you will request pickup for furniture they will take eternity to schedule the pickup and during all this time they will charge the rent from you. It feels like a strategy to squeeze every penny from the security amount.

Furlenco has a very rude and bad support team. Those who were unfortunate to subscribe to them during Covid time would have experienced that already.
Due to the incompetence of the company, they could not arrange pickup on requested dates and then unnecessarily keep charging the customer for the same. Any request for cooperation is entertained with foul language such as used by goons for payment collection. I wouldn't recommend anyone to go for their services. Highly disappointed.

These guys are fraud, they don't pick up the items on time even though termination of subscription was placed a month ago and I'm being charged extra for their fault. Please don't rent from furlenco.

Company will force you to pay money even after cancelation.
Terrible! Avoid at all cost.

Staff is not supportive, they will send thousand of emails and sms if your payment is due. NOT RECOMMENDED AT ALL. They have all policy which force you to pay for all 3 months even if you want to terminate.

Very worst company. I am long time customer and i tried to cancel by subscription during lockdown. They force me to pay the bill. Furlenco employees are very bad and have given personal threat of all account going to be breached. They are very pathetic and threaten you are personal level.

I would urge everyone to ban from us there service. Very VERY BAD company.