French Connection Anmeldelser 

Ordered the Street Twill Skinny Trousers.
Received it today. NOT AT ALL AS ADVERTISED. Firstly, its not skinny. Secondly, the picture on the site is the total opposite of the pants I received.
The pants I received had a tag stating "Twill Trousers", but was straight cut, business like pants.
Then - there is NO return or refund section on their website or email.
Such a bunch of scammers.
I wish I could add pictures to show the difference in what I received vs what I ordered.
Reference: Order Number EU155639

I'm always pleased with the cut/fit of French Connection.

Brilliant easy to use service with appropriate level of notifications to keep you updated with progress on the order

I buy quite a lot of things from French Connection. They fit well and they’re good quality. I love the addition of “Try before you buy” as I no longer have to wait for refunds if I need to make a return.

Carla at French Connection McArthur Glen was extremely helpful with size changes/exchanges on two occasions. Really great service! Thank you.

Bought a gorgeous dress online in the sale. Had two of the same dress delivered via their try before you buy service, which is absolutely brilliant. Sent one back due to size. Kept the other. Great price. Great service.

I just love the Try before you buy idea, it's a game changer. No more hanging about waiting for refunds. It's such a simple process, you just pay for delivery and generally, try them on, if you like, you keep, if you don't, you return and only pay for what you have kept. I think it is a fabulous idea.

Update- through this review managed to get in contact with a very helpful member of customer service who provided all tracking information. The multiple email contacts provided through the Shop App and email confirmation/tracking which are recommended to contact re orders did not respond so it was very helpful to have the correct email for contact. It would be worth updating the contact customer service emails on the order emails and Shop app to avoid this issue in the future.

Awaiting delivery of a dress for an event in a few days. Tracking number EU153576. I have sent three emails now to the recommended email addresses and no response. The tracking on the email and Shop app does not work and I am left in the dark and now considering buying a dress from another company. No way of knowing which delivery company they will use so that I can try the tracking number on their website. I don’t think I have experienced a lack of response/customer service like this from any company.

Thank you for your reply. I have sent another email to this address again.

Just lost a fair bit of weight and have no idea what size I am in FC- ordered two sizes of a beautiful dress for my wedding vows in vegas and size 12 was perfect- great service all round and fab clothes

It's a shame — this company has good quality products, but absolutely no customer service. My package was never delivered, and I tried contacting them multiple times: twice by email and twice by phone, leaving voicemails. No one ever responded, and they never answer the phone, even during business hours. This is completely unacceptable. I won’t be shopping here again.

Respond: The customer service number for US I have is 1(347)943-7988, which is listed on your website. Perhaps you should list correct number otherwise it looks like company doesn't exist. I also sent an email which I also had no response back, which also was provided on your website.

I used the Try before you buy option which was perfect being in between sizes! Excellent quality clothes with great buying options

Have just used Harpers Try before you buy with French Connection- and although the dresses i sent for didn't suit me it was great to be able to return them quickly without waiting for a refund !! Would definitely recommend!!

I have two beautiful dresses, both of which have received several compliments, and I was able to use their ‘try before you buy’ service to try two different sizes before having to make a payment. What an excellent and easy to use service. Well done French Connection.

Followed washing instruction but clothing shrunk to child size after first wash. I won't make the mistake of buying from French Connection again. Unsatisfactory response from customer service.

Lovely quality and stylish matching two piece. Great for occasions or casual mix and match. Delivery on time....all great.

Delivered quickly, loved the clothing and easy to return the items I didn’t want. Sizing was also good

I am in disbelief on how I've just been treated in store. I brought a lovely jumper but it had a large thread on sleeve and one on the back. The store didn't have another one so I had a look around for an exchange but wasn't anything at the moment I really wanted. I asked for a credit note and the lady went to the back with the jumper for nearly 10 minutes and then came back and said I'm sorry I've just tried to show my manager the threads but I couldn't find them, I thought that strange because I'd already shown her and when I looked I couldn't see them either, I turned the sleeve inside out and the lady or the manager had pulled both threads back through the jumper to deceive me! Made me think I'm going crazy. I cannot believe they'd do this to a customer. I'm a very fair person but this experience has put me off buying in the future. To purposely do this is disgusting.

French Connection UK
ORDER UK1368977
Having put a 1 star review about French connection 2 days ago
A-overcharging a dress that I kept as part of their try on initiative. The dress online was £66 down to £44 but the full price on the label on the dress is £25.
B- contacted them on their email provided and heard no reply after sending 3 emails.
C- wrote a 1 star review on Trustpilot and recieved a reply immedietly telling me to email them my order details and photos (which I aready had done 3 times so why would this time be different)
D-As I thought I recieved no reply and the responce on here was just them showing that they responded.
E- I have now been charged £44 for a dress that has a full price price tag of £25.

It has been resolved but it is highly unlikely that I am going to buy anything from you again. You are still selling that dress for £44 online and its £25 I am pretty sure that it is against consumer rights.

The try before you buy is excellent

Very easy to order from - just sorry the dress want suitable