French Connection Anmeldelser 

Used Harper that they offer to buy lots of items, have 5 days to choose and send back. Means you only pay for any you keep. Liked a jacket and kept it. Good to be able to try different sizes too.

What a great idea, try before you buy, giving you the time you need to received the goods, try on decide if for you or not without paying out a single penny. The returns service is simple, so no delay in returning the goods and a plus no waiting round for refunds to show back in your account.
Delivery service excellent. I will be using this buying option again and hopefully other retailers will adopt something similar.

I feel like French Connection is having a bit of a resurgence. The clothes are beautiful and great quality. I used the Harper Try Before You Buy service and it's a game changer. Really efficient and convenient

I am a huge F.C. fan, both for fashion and homeware. The latest ‘try before you buy’ scheme is a game changer. I am quite a difficult size and shape; between sizes and large chested, but narrow shouldered, for the rest of my frame. Being able to order different sizes before outlaying a lot of money and before sizes sell out, is marvellous. Well done F.C.

Well done French Connection for offering the ‘Try before you buy’ service. I have always loved FC clothing, great quality and great fit and now with this service, it allows you to order multiple sizes and items to try on without having to pay out a large amount of money- especially enjoying sale times. I now always head to FC first to do my shopping because of this great service.

The fact that you can order and try before you buy great concept

Very poor quality trainers, only surpassed by the quality of the customer service. Contacted them initially via Instagram, got a response to send an email to a given address and despite doing that over 3 weeks ago I have not had a response. UPDATE: trainers failed after less than 1 month, no warranty from them as manufacturer, I have to chase retailer I purchased shoes from for refund instead which seems an impossible task 🤯

I Visited the store at The West Midlands Designer Outlet and the staff were amazing. They were so helpful and took their time to listen to what I was looking for. Jill assisted me with sizing and style and was perfect the entire time. She made me feel so comfortable. Can’t fault her! Thankyou Team for being so helpful. Will definitely be visiting again.

Bought two things totalling nearly a £100
Tried to return one but advised couldn’t not get a refund
Sales person DID NOT advise me if this and the tiny teems and conditions note which incidentally covered up by merchandise at the till wholly inadequate
Arrogant cashier who couldn’t give a damn - probably on commission.
Appalling stance and attitude
I won’t be returning and will be flooding social media with my disdain

I placed an online order and the confirmation email said I would receive an email to say when it had been dispatched. I didnt hear anything so i downloaded the Shop app which i apparently needed to track my order... nothing.
The top was a birthday present and I had ordered nearly 2 weeks before. A week before I was getting concerned so I emailed FC customer services. And when I got no response I emailed again. And got no response again. When I rang I did speak to someone helpful who said that it was a system error as if it happened all the time. He did sort it for me but it was clear that if I hadn't called them, French Connection would have happily kept my money and not supplied the goods. And never respond to my emails. It made the whole experience very stressful. Really poor service and I won't be ordering from them again.

Try before you buy is a great option, kept some bits and returned some. Be on the ball though as you have 5 days only. Good quick service and lovely quality tracksuit

New try before you buy is a great option
and worked really well for me ( first time l'd tried it) Have always loved French Connection shirts, a love story that continues even now (in my 60's)

Try before you buy, is great!

I shopped online at French Connection (FC) and on 11/08/25 I went to one of their stores in London to return some items. I was querying an order when a female member of staff returned and took over from her colleague. I showed an email with a reference number and she asked if I wanted to return something. I informed her that I was querying something. I asked to see the tablet and she said this was not possible. I told her this is incorrect as staff had given the tablet to me on previous occasions. She did so herself a few weeks ago. She held the tablet far away and I informed her that I couldn't see that far, she could see my glasses. I requested she bring it closer. This happened a few times.

When I asked about an order, she said ‘obviously’ which implies that I'm stupid. I was taken aback, there was no reason for such rudeness. There is a chronic problem with FC staff. They are rude and unprofessional, it’s astonishing. It is poor for staff to say to a customer 'whatever'. A FC employee said so to me on 06/08/25. They need customers to stay in business. On a scale of 1 - 10, FC gets 0. I’m yet to hear from their complaints team.

Reiss is round the corner from FC. Reiss staff are friendly and courteous, it’s a joy to walk into that store. FC should visit Reiss to see what customer service looks like and try to instil this in their staff.

I brought a jumper from a store, I did not provide an email address for a receipt as I always opt for a paper copy however I received an email asking to review my purchase and have been signed up to their mailing list which I obviously hadn’t opt in for, when I asked how this happened they said that they didn’t know. I won’t shop there again because who knows what else they’ll do with my data.

Excellent Try before you buy experience

Great quality clothes and try before you buy service much appreciated

I’ve been with of French Connection for a while, and I love what they offer! The style of their clothes are modern, fresh, and always high-quality. Plus, the prices are really good for the style you get. Whether I’m dressing up or keeping it casual, they’ve got me covered. Definitely check them out if you’re looking for great quality and good prices!

I always buy my clothes from French connection. I know the sizing and what fits/suits me. They’re my go to daily wear brand. This past year they have launched a ‘try before you buy’ option via a company named Harper. With this service you are able to order whatever you desire from French connection and pay only postage. Once the items are delivered, you have 5 days to determine whether you will keep the items or send them back. In my case, I ordered several pairs of trousers for my 80 year old mother. Having never shopped at French Connection previously and especially not on line, she was very nervous about entering personal card details and being ‘scammed’. By Harper offering this service she was able to receive her items, try them on and then unfortunately create a return label on line, all for the price of postage. It offered her reassurance and the confidence to reorder from French Connection, via Harper. I recommend this service 100%.

The French Connection ‘try before you buy’ service is brilliant. Not only does it give you enough time to try clothes on, they keep you updated of the dates to return by. It’s great as there are no messy in & out payments on your account too, just the cost of the items you keep.
Wish more websites offered this!