French Connection Anmeldelser 

I love French connection clothes they're unique and good quality, I've never had an issue with the clothes I've bought and its always my go to.
The Harper service was excellent it's the first time I've used it and I love the fact you only pay for the items you decide to keep rather than paying upfront and waiting ages for a refund. Brilliant idea.

The Try Before You Buy service made my online shopping experience smooth and easy, just like being in a fitting room.

Quality of the clothing since the MIP takeover has nosedived. Received a tshirt today and the design just stuck on, a really cheap shiny plasticky decal, honestly like something you’d see on a market stall…also woolen gloves have holes / rips between the fingers.

Been buying FC / FCUK clothing for about 17/18 years. Just made my last order. Pathetic from a self described supposed ‘fashion label’…. Total junk.

Excellent service would definitely use again !! More companies should offer this service !

Absolutely seamless experience. Love the fact you can try goods and then charged for the ones you keep. This saves time and hassle working out if you have had refunds. First class service French Connection...forward thinkers in what shopping online should be.

I recently purchased a Halkon rug from FC Homeware . I had some issues with the item when it arrived.
Thankfully- it was easy to get hold of Customer Services ( wish that was the case with a lot of companies who make themselves impossible to access) . Kurtis was a great Ambassador for the brand- knowledgeable, understanding and solution-focused. He looked into all the options to resolve the problem- responded quickly and came up with a brilliant resolution. I am a huge French Connection Homeware fan - with a house styled around so many items across the years - so it was great to discover that their Customer Services team lives up to the brand in all respects. Thank you Kurtis !

French connection customer services absolutely no help!!! They take serval days to answer simple query, when time has lapsed & query enquiry not able to amend! Order had different details delivery & billing address, I’ve contacted them within -2 mins of conformation! When I

UK1315919
received any response too late just wait & will cancel or receive items back warehouse you will receive refund!! I don’t understand I only request parcel to be delivered to my home address or parcel shop!! Absolutely ridiculous customer service answers! If it wasn’t for items I really don’t need to contact these so called agents getting paid for customer services.. WHAT help!

Item was delayed numerous times and really late, still waitng I didn't get my order on time customer service didn't want to rectify or compensate.

Not happy, won't use them again

I bought a friend of mine the FCUK soap on a rope. The smell was nice but overpowering although I figured that would wear off in use. When opened, it was BLACK soap. Imagine the lather and splashes - all black too. Very messy in the shower. After six weeks of use, the soap near the rope is very cracked - I worry that it will give way before long - and the other end is swollen and has a bit missing. So all this happens as you use it and then hang it up. My friend decided to use it as a hand soap because of the mess it leaves in the shower. I took photos but there's nowhere to upload them. I cannot recommend this product.

27.2.25 FCUK say they don't sell this product but they most certainly do or did - just do a Google search. I got mine from Boots at Christmas 2024. It's a rude, curt, untruthful reply.

I used the try before you buy and it was great. So easy and saves having to wait for a refund. I kept the item and contact was frequent to let me know when they were going to take payment.

Very clear instructions, frequent updates.
No problems.

Placed an order online 9th January and paid £3.95 delivery charge. It’s now Wednesday 15th January and still not received item! An email this morning states now shipped but why has it taken a week to send especially when paying for delivery? Not good service at all, need to get their act together!!

As requested,order number:
UK1259740!!

This service try before you buy is perfect

Harper Try Before You Buy was excellent. The 5 stars is for their service which avoided me paying up front thankfully as French Connection would be a 1 quality was poor and sizing was bizarre.. would like to use Harper again but wouldn't with French Connection.

My experience was brilliant. I ordered four winter coats which I would not have been able to afford otherwise. I kept one and returned the others without any problems.
I also think that 5 days to decide on the final purchase is more than enough.
I certainly will use this service again.

I ordered 2 dresses, both in M & L, which would have been expensive, however the try before you buy made everything easy. I also had a small problem when trying to send 1 of the dresses back, my fault for downloading the wrong information for sending back through the post office, however I quickly found French connections tele-number & actually got to speak to a person who immediately sent the right barcode for my to return, problem solved, so in my opinion the best customer service I have had. I will def be using French connection from now on xx

Great customer service. Had an issue with an order recently in London and was really pleased with how fast the customer service resolved it for me. Amazing- will be shopping with them again.

DFS are selling furniture that shows it is designed by French Connection. We have a dispute with DFS over the furniture and wrote a review about the fact French Connection was mentioned but weren’t responsible. We partly bought the furniture because of the good name of French Connection so disappointed now.

Everything was great. Very happy