French Connection Anmeldelser 

Ordered on 25 January 2026.

Shipped on 3 February 2026.

Received on 5 February 2026.

Returned on 15 February 2026.

Received by them on 18 February 2026.

Emailed about lack of refund on 12 March 2026. Consumer Rights Act 2015 says companies must refund within 14 days of receiving the return. Days elapsed: 22.

Refunded on 13 March 2026.

The refund process for online orders takes far too long. It took 3 weeks from them receiving my order before I was refunded, resulting in charges on my credit card.
Many other companies refund payments as soon as the package is posted.

Items delivered late, when asked why explanation was a new system. Returned one item. 14 days after they received the item I still have no refund, have been chasing frequently, response being, new system in place. Absolutely atrocious customer service.

Sent back my order and it was confirmed received by French Connection on 12th Feb, it is now 26th Feb and I still have not received my refund. Never known any company take so long to process a refund! Customer services said I have to wait 10-14 working days, which is 20 days including weekends! Unacceptable

Update: I have now received my refund 04/03/26

Still waiting for my refund from item since 6th February. Keep promising to refund me, but nothing received.

This company really are the gift that keeps giving.
As they ignored multiple emails and social media messages regarding my missing item, I recharged via my bank. Even though the company is incapable of replying to customers they have quickly disputed this with my bank.
I have CCTV footage of my house to prove the item was not delivered.
I have proof from the Royal Mail to prove that the item was not delivered.
I'm not clear on why keeping customers money without delivering said items is part of their business plan.
My bank has all of the evidence and are keen to continue this. It is a pity that French connection dont put the same effort in when customers reach out directly.

Had a pair of FCUK slippers. Uppers came away from soles within a month of wearing them. Their customer service were not at all interested and said they could not help

Placed an order for a dress on the 16th of Jan, after over a week of it sitting at ‘order processing’ I began contacting them to find out what was wrong. The phones have no answer, after a few days someone responded via email to say they had ‘technical issues’ but order will be processed and sent that day. I then got the money bounced back into my account, the next day email says ‘order has been cancelled and a refund will be with you shortly’. Yesterday I noticed they have withdrawn the money AGAIN 11 days after I ordered the dress. Absolute shit show.

Ordered the dress on John Lewis yesterday, ready to collect today. But I begrudge giving them (FC) any money, I don’t have time to find a new dress

Order seems to have disappeared! No correspondence from FC - no idea what’s happening! Sort yourself out French Connection.. your reviews are appalling!

ORDER UK1934120

Ordered a coat for my husband on 23rd December and when it didnt arrive by the second week of January I contacted customer service. I was told some delays in the warehouse but they sent me a link to track my order and I would be notified when it was dispatched. Now a month later on 22 Jan they just cancelled my order. No explanation nothing. Great customer service, well done...I won't be ordering anything ever again

Ordered again and just says processing but no orders received
The first order took ages to get a refund and now the second order is saying the same ! This is not good as the dresses are probably out of stock but still been charged

Still waiting for order to be dispatched from the 13th January....Emailed 3 times not answered for days then spent time waiting on phone lines and was told no problems in the warehouse but then received lots of emails saying not despatched as technical issues . Just let customers know what's happening. Order number UK1931564 please can you update me on its tracking as would really like my order before I go on holiday as what the order was for .

21/01/26 Update to the below: after waiting 3 weeks for my item to be dispatched and several emails just being told they're experiencing "technical difficulties," yesterday I had an email out of the blue saying my order was cancelled with no explanation. I called customer services to ask what was going on and they said my order was cancelled due to "stock discrepancy issues." So the jumper I ordered is no longer in stock, despite still being advertised on their website. I'm not sure how this can be legal if they're taking money for items they don't have. To add insult to injury they're still marketing to me on email and social media, trying to get me to buy items they don't actually have. And to add to the frustration the item was purchased on a gift card which means they would only refund it to a gift card, so now I have to buy something else from them even though I don't want it! Honestly just avoid this company for your own sanity.

10/01/26 I bought a jumper in store only to have to return it the next day as I noticed a hole in the seam. Still keen on the jumper I hoped to exchange it for another but they didn't have my size in stock. I ordered it online on the 28th December and it still hasn't been dispatched 2 weeks later. Contacted customer services who have just said they are having "technical difficulties," with no indication of when my order will be dispatched and no wider communication to keep their customers up to date.

Update: order number UK1897480

Ordered something 10 days ago, never received an update on when it would be delivered. I contacted them a few days ago and heard nothing. Give me my money back if you won't send me my jumper!!

Thank you.

I honestly can’t get over how bad this company is. This is my second review and it’s to try to get them to pay attention. I’ve tried dozens of emails, (there’s no other way to contact them - Chat is never opened, their phone is never picked up). Besides what I mention in my previous review about purchasing the item now there’s a problem with the return. I returned this item Dec 17, that’s almost a month ago. I still have no refund. I’ve written them many times and only get the automated email with no real response. It’s January 10. Do yourself a favor- do not purchase online from this company. Incredibly frustrating.

Update : response to their response below. Bull- this is a lie. There is no one on phone. I call all hours of the day. There is always a busy signal or the phone just rings. There is no one on chat. I’ve tried all hours of the day. I’ve sent dozens of emails since I placed the order in November. It’s JANUARY. When I placed the order my emails were about tracking it since they didn’t send any tracking. No answer. They finally answered and I told them to cancel it since it was taking so long and they didn’t. Now to return it I’ve tried since Dec 17. Even my credit card company has tried to contact them to dispute it- no answer. If I didn’t see actual stores I’d think this company was fake.

Don’t shop from here. If there’s issues you’ll have to deal with them for months. Awful experience

My credit card company wants to talk to you- ANSWER!!!!

Us127845 order number (I’m sure this won’t do anything )

I bought a jumper which was not inexpensive that bobbled on immediate wear. So something that was originally £75 looked old and shabby after one wear. I wanted to leave a review of this product on the French Connection website to let FC know that this is a faulty product and it turns out there is no way for normal customers to do this. This seems in itself to be bad practice for a trusted retailer. I won’t be shopping with French Connection anymore.

Review

Very long term customer Since 1998 -
Very reliable online service was requested to leave review

This refers to their outlet in Braintree. I had an item to return which was purchased i thought in a store. Therefore, they said they couldn't exchange.
However, my daughter phoned to day actually it was from an outlet. The manager was apologetic and asked her to send me back.
The manager was excellent, so apologetic but it was partly my fault.
She gave me the refund voucher, explained how to use it online, put it in an FC envelope so I didnt lose it and also emailed it to my daughter.
She is an absolute credit to French Connection- thank you

Owner doesn't pay to worker despite taking work from them
Very bad experience .

Der Besitzer zahlt den Arbeiter nicht, obwohl er Arbeit von ihm bekommt

When I visited the retail park I had a mooch in the French Connection store and saw two members of staff, who seemed to be under the impression they were being discreet, when bad mouthing their colleagues.
I felt very uncomfortable shopping in a store where it’s apparent members of management or even senior members of staff would carry themselves as an active bystander, allowing this sort of behaviour to be conducted, let alone it being carried out on the shop floor for all (customers and most likely other members of staff) to bear witness to. This is a very unprofessional manor and represents the store itself and the brand poorly, whilst reflecting the disgustingly abysmal attitude of the lower and higher management team including the total team. This form of bullying shows a toxic work and shopping environment which has discouraged myself from wanting to return, as well as other friends and family, let alone people that might be considering ever working here.