Free People Anmeldelser 

Sadly, my former go-to company is gone. And judging by the rating here, I’m clearly not alone.
I formally denounce what can only be described as a fraudulent and negligent operation.
I’ve been a loyal Free People customer for many years, back when hardly anyone knew the brand. I’ve spent tens of thousands of USD with them. That loyalty is clearly meaningless.
Two years ago, everything changed. Prices skyrocketed (let’s be honest, we are not buying Prada. We are buying overpriced 200 USD leggings), customer service disappeared, and accountability went with it.
Here’s what happened.
On 28 November, I placed two Christmas orders:
• $1,080.50
• $104.81
The money was taken immediately from my account—text messages from my bank, and the bank's statement.
No order confirmation. No cancellation email. Nothing in the app or browser.
As far as Free People’s systems were concerned, these orders never existed.

So where did the $1,400 go?

After endless back-and-forth with their customer service (condescending, useless, and evasive), I was told the orders were “cancelled due to bank issues.”
No proof. No emails. No transparency.
If I hadn’t chased this myself, I would have lost $1,400.

Eventually, after days of confusion, they admitted:
• The $1,080.50 was “blocked” under their name and never released.
• The smaller order was supposedly cancelled, yet two items ( out of pov er 30 items) still arrived, with only a partial refund.
• None of this is traceable because the orders “don’t exist” in their system.

I asked them to reinstate and process the orders.
Refused.
I was promised refunds within 72 hours. Then another 72 hours. Then “more time to investigate.”
At this point, I don’t want explanations.
I want my money back. Immediately.
This is Christmas. I have three children. We are not rich. That money matters. What is “petty cash” to a corporation like you, not petty to a family.

Free People has taken money, erased orders, stalled refunds, and accepted zero responsibility while blaming everyone else. This is not an accident. This is a systemic failure of Free People systems, and it doesnt appear to have happened without malice. Way too much work went into this ( delete the orders on all platforms, even with the bank being careful, the amount was only blocked at the time - good interest value for them- whilst in the meantime, anytime left the client wondering what was going on.

This is a legalised scam. Stay away.

I stopped shopping with Free People two years ago for similar issues. I gave them another chance. That was a mistake. The situation has only deteriorated.
I'd love to send a surprise, long-overdue, serious "secret" audit to this company's headquarters. It would be interesting what we learn.

Shame on you all. Waiting for ,y money. Today?

I WAS ASKED TO SHARE MORE DETAILS OR MY REVIEW WILL BE CANCELLED. WHAT MORE DETAILS? ON THE LINK SENT THERE WAS NO SPACE FOR NEW DETAILS BUT I CAN SEE WHY MY POST IS NOT LIKED....THE TRUTH IS HARD

ABSOLUTELY TERRIBLE COMPANY
ordered a set nov 30, was told it was processed and shipped on dec 8. dec 18 tracking was still not available so i reach out and was told "oh apologies we'll reship this out for you today, it is in stock, you'll receive a new order email in next hour." received said email but it says " refund issused" so again i go to the chat and let rep know. and was met with- "this is soldout and we'll issue a refund" no option to change color. nothing. again ordered in november for a christmas present and now nothing.

I would give no stars if allowed. I ordered a $200 gift card for my granddaughter for Christmas, they said it had shipped, but gave no tracking info. I contacted them and they said the order was lost?? Offered to either refund my money or send an e-card. Only thing is they charged my credit card days ago and now they are saying I have to wait 3 days to get an email with the new e-card. How can it take 3 days to send an email???? Please do not order from this company.

You order and pay /put shipping address then order is cancelled as I didn’t confirm and email even though I got confirmation it was approved and they drafted my bank account.. this is why Amazon is amazing as you don’t have to deal with stuff like this

Free People quality has gone down the drain. I’ve been shopping here for decades and it’s incredibly disappointing to see the quality decline drastically since the pandemic. I always loved Free People because their styles were so unique and their stuff HELD UP so it was worth the pricepoint but that is no longer the case. Not only are the designs far less special and lacking in details but the quality is awful. Poor quality construction and fabrics. It’s really a shame that my favorite brand is no longer worth the money. I can’t even justify buying their stuff on sale because I refuse to buy clothes that don’t hold up to many washes and wears.

wrong item sent. then ignoring my messages.

Free people is one of my favourite shops I have spend a lot of money on their site. This is the first time I've had an issue and it has been handled so badly. I returned a pair of jeans over a month ago and I've had no refund or acknowledgement they've received them back. I'm really worried that they have gotten lost which will leave me £86 out of pocket. I've been emailing customer service about this for two weeks but every time they come back to me they assume my query is about another item from the same order which I exchanged and assume it is resolved. I'm incredibly disappointed about how they've handled this and to be honest it's making me think twice about ordering from them again if this is how they treat loyal customers.

First off Free People needs to stop using LASERSHIP. They signed my name to the first delivery and kept/stole my package. Meanwhile, FP makes you wait Forty eight hours to file a claim. Item I wanted sells out during that mandated ridiculous wait period. I finally get a refund after ANOTHER 72 hours. Then I see the outfit back in a larger size. Figured wth, might try it. I specifically tell them I'm giving you another chance - PLEASE DO NOT USE LASERSHIP! How do they send it but with LASERSHIP!!! Delivery date set for 10 days later. I wait at home. Nothing until 8 pm when lasership changes delivery to TBD. I complain to FP. They don't care. Delivery set again for next day. Wait around AGAIN. Delivery text sent at 6 pm- delivery made. Check front door - NOTHING. Drive to back gate of community. Package is sitting in the middle of the road. Take package home. Eager to finally see the Nigel Preston Soho wrap I've gone through hell to get. What's inside? I gross sweat suit outfit. FP is sorely lacking quality control, adequate customer service and refusing to cut ties with a morally lacking carrier service.

It's really a shame that they've got the worst service imaginable but their clothes are so nice. They're owned by urban which has great service and more affordable clothes so it really doesn't make sense why FP service is so bad. Their employees do not care whatsoever if you've got an issue (or 6). I've probably spent about £1,000 easily on free people this year, and won't be shopping there again. Not worth the headache, slow replies, slow shipments, and expensive prices.

Commande jamais livrée.
Service après-vente qui me mène en bateau.
J'ai compris, je me suis fait arnaqué de 108 euros

Je connais bien Free People, j’ai acheté des articles à Paris et Londres.
J’ai commandé des mocassins en peau retournée, super sur la photo, fourrure blanche. Je les reçois, la fourrure tachetée beigeasse… horrible!
Pour renvoyer le paquet, appeler le service client qui n’est indiqué nulle part ( j’ai du demander dans leur boutique), pas de fiche de renvoi et la super surprise, 20€ FRAIS DE POSTE!!! 😤
NEVER AGAIN

They have 2 different sizes for men and women due to it being American. I’ve tried to order the women’s size 8.5 4 times and each time they send me the men’s 8.5 which is a women’s 10. I’ve contacted customer services after the last 3 occasions when it had been wrong, but they say to return them and there is nothing they can do to ensure I get the right size. How can the distribution centre be that incompetent that they send the wrong trainer size 4 times! It’s so frustrating. When I looked at the reviews for the trainers, nearly every one said the same, that they had received the wrong size, going back months, yet they still don’t seem to be doing anything to sort the issue out. They don’t seem to care at all. Not a great way to run a company.

No sign of the items. Initially not delivered to the UK because of "time constraints" . Later "package damaged" . Deafening silence from FP. Avoid if you can

0 sterren maar dat kan niet… Oder geplaatst, ik krijg geen invoice oid. Moet er zelf achteraan gaan. Na een week over en weer e-mailen, blijkt nu na een belletje van mijn kant dat de order gecanceled is. En nu afwachten op mijn geld … vraag me echt af of ik t nog überhaupt terug krijg . Wat een slechte webshop!

The most hideous company I have ever used!!!!!All contact details are incorrect and do not work! You click on chat on the UK site to be told after a long drawn out chat that they don't deal with the UK. Can't order as apparently my UK address is invalid! I have tried and tried for 2 days to text, email, speak to agents and the bot.....all a complete and utter waste of time! Never will I bother again and save yourself from the hours of frustration that I have endured!!!!

Spent more than I would usually on a plain Henley style casual top, obviously expecting a certain level of quality. After only two wears, a hole appeared in the garment, contacted Free People to inform and share pictures. I wasn’t necessarily expecting a refund but at least acknowledgement that this nwasn’t the expected quality. I received an email from ‘Cyril’ to say this was simply anticipated ‘wear & tear’!
Free People expect their clothes to hole after a couple of wears and make no apologies for it! Be warned!

Fraudulent site changing name from yields to free people. Goods are advertised falsely and what is received is not what was advertised , totally misleadingcustomer. Third party shop app which facilities introduction to such site operators negligantly and have not vetted the authenticity of a website they are promoting. Scam 100% . Do not get caught.

They send out items with the cheapest and most useless courier in the UK (Evri - obvs), who then dump the package half a mile from my house next to the main road it goes missing. Free People have told me that they can see it was delivered to me despite me sending them a video of the location in the couriers ‘delivery’ photo that shows it’s next to a main road and my house isn’t. The reason that it is 3 stars rather than 1 is that their customer service saw my prior 1 star review and have put things right, so I have amended the review.

Auf der Internetseite gibt es wirklich wunderschöne Klamotten, die auf den Bildern ganz toll aussehen. Ich habe andere Bewertungen gelesen und das stimmt tatsächlich, die Models sind alle wunderschön und sehr schlank, mit den tatsächlichen Größen und Formen hat das wenig zu tun. Man ist ganz happy wenn man an einem super Schnäppchen Ferienangebot teilgenommen hat,Versandkosten gespart hat und noch einen Rabatt bekommen hat. Der wurde bei mir leider falsch verrechnet, seit zwei Wochen schreibe ich mit dem Kundenservice hin und her und es ändert sich leider nichts. Jedes Mal schreibe ich mit einer anderen Person,die den gleichen Rotz runter schreibt. Tatsächlich habe ich aus den USA noch nie bestellt und habe das mit den Zollgebühren und den DHL Gebühren völlig außer acht gelassen. Einmal bestellt ist man in der Maschinerie drinne und man kann die Ware auch nicht stornieren wie bei fast allen anderen Versandhäusern. Auch nicht zwei Stunden nach der Bestellung
Angeblich kann auch der Kundenservice an der Bestellung nichts mehr ändern, auch keinen nachträglichen Rabatt gewährleisten. Man hat wahnsinnig hohe Zollgebühren, der Zoll hat bei mir aber das Paket nicht mal abgefertigt, sie hatten meine Sendungsnummer nicht und auch nicht meinen Namen. Es ist also scheinbar so, dass das Paket nicht mal dem Zoll übergeben wird sondern direkt der Post, aber der Zoll kassiert dafür dennoch. DHL natürlich auch, pro Paket 7,50 €. Egal ob ein Teil oder fünf.
Ich habe dann noch mal mit dem free people Kundenservice geschrieben und sie meinten ich könnte das Paket auch einfach ablehnen und es wird dann zurückgeschickt. Da bin ich sehr gespannt auf zwei weitere Pakete, wie das stattfinden soll. Die Klamotten sind wirklich schön auf der Internetseite und eher was besonderes. Ich habe noch nichts vergleichbares gefunden. Tatsächlich bieten Zalando und asos auch Sachen an ,aber halt viel weniger und auch nicht diese wunderschönen Boho Klamotten. Eine Bestellung nach Deutschland ist also überhaupt nicht sinnvoll und überhaupt die Bestellung des Jahrhunderts für mich. Es sind so krasse Kosten entstanden. Das Geld muss direkt bar dem Postboten übergeben werden. Man möchte sich nicht ausmalen wenn man nicht zu Hause ist, der Nachbar das Paket annimmt und mal eben die hohen Gebühren zahlen soll und das Paket sonst wo landet.
Der Kundenservice schreibt tatsächlich immer wieder dasselbe von vorne. Sie sind überhaupt nicht entgegenkommend.Die Klamotten sind ja auch nicht billig, dazu Zollgebühr und die DHL Gebühren. Viel zu viel. So schade es ist, Finger wirklich weg davon.

Popped into Free People on Hampstead high street today and was greeted with defining silence by two pretentious shop workers desperiatly trying to out fashion each other over how to dress a manakin, but least it was getting their limited attention.

Having being left standing at the till, ready to pay for a few items of clothing neither of them wanted to approach us to take payment, so, not wanting to be ignored anymore we exited the shop.

Not so much ' Are you being served " as " Keeping up appearances "