Free People Anmeldelser 

No stars it’s atrocious service - I was promised a refund 4 weeks ago after acknowledging and confirming payment should be in my bank within 3 days, still waiting after several emails I’m now ignored - I’ve since reported to trading standards in the UK - claim via Small claims court !! They are rip off merchants beware never use them - there quality is poor and not sold as seen . SCAM buyers beware !!

Whilst I wasn't overimpressed with the quality of the items (for the price) I can't complain about the service. My order was delivered promptly, my phone call was dealt with courteously and the refund for items returned was efficient.

In anticipation for an upcoming holiday I purchased three items from FP and paid extra for express shipping along with duties. Ten days later no delivered package and after speaking with customer service was told they would resend “lost” items. No offer to reimburse shipping fees or confirm that the new order would arrive before I leave on vacation. Very disappointed and feeling robbed of hundreds of dollars.

One star is just to ensure review is published-as zero stars may not warranty publication, & I feel compelled to voice an irritatingly frustration caused by “ Free People” App preventing customers from
1) contacting them by phone ( their number is -“unavailable”)
2) contacting them by their preferred online “ chat” method as currently-their App does NOT allow customer to send any enquiry - ( even my “tech -savvy “neighbour failed.
so all in all - NOT possible to discuss any business with Free People, by phone nor online.
3) Their App says they received 3 items I returned 2 weeks ago-yet I am still awaiting a refund.
Conclusion- this company make shopping easy- yet refunds or even talking to them about refunds-difficult even impossible.

Fantastic service from Marlon T! Had some issues with my order as I received an incorrect and damaged items and he helped me sort this out extremely quickly and very professionally too. One of the best customer experiences I have received. Thank you, Marlon! :)

Same story as so many other people here. I mailed two items that I wanted to return to the Free People return center on April 1st. I can see via UPS tracking that they arrived on April 10th (which is much later than they were projected to arrive, but apparently there were transit glitches). To this day, Free People hasn't logged in the return. I've tried to contact them repeatedly. No answer. They seem to be intentionally not logging in the package as "returned" so they don't have to refund my money, which is a significant amount in my world. I'm livid. They're thieves and scam artists, full stop. I've spent a ton of money on their clothing over the past 20 years, and this is an egregious and unconscionable way to treat their customers. NEVER AGAIN, YOU LOWLIFES.

DO NOT PURCHASE OFF THIS COMPANY!

I bought a swimsuit off them and it broke on first wear before even entering any water !

They would not offer me a full refund unless it was returned first and lied when I asked to be sent a replacement and said it was out of stock! When I had already checked myself and could see on the website it was not !
Appalling treatment of their customers and I have been waiting over two weeks to get a response from head office over how they are going to compensate as they charged even more for the swimsuit than the original company who make it did !
Will never be purchasing again as the customer service is little to none existent

I bought this plaid shirt while I was in Nashville had it shipped to my house loved it fit me perfect.
When I got home and washed it in gentle all the roughly stitching fell apart in different spots on the shirt.
Course it was past 30 days they wouldn’t give me a refund so they gave me a discount. I bought another one.
That one was like an extra small after I washed it and the same thing happened, but they did give me my refund and let me keep the shirt. For the price of their clothing, you think their quality would be better very disappointed. Everywhere qualities gone as shit anymore.:(

Attention, site à éviter ⚠️
J’ai commandé deux articles sur Free People.
Un seul était conforme, l’autre ne correspondait pas du tout à ce que j’avais commandé.

J’ai dû retourner l’article à mes frais, ce qui est déjà très décevant. Mais le plus problématique, c’est que pour me rembourser les frais de retour, le service client m’a demandé mes coordonnées bancaires par mail… ce que j’ai refusé pour des raisons évidentes de sécurité.

Résultat : aucun remboursement.

Je trouve cela totalement inacceptable et peu professionnel.
Site peu sérieux, je ne recommande pas du tout.

Refund eventually received, but the process was extremely frustrating and time-consuming.

I returned five items in one parcel, which was confirmed delivered. Free People initially refunded only two items, despite clearly having received the full return. I then had to chase repeatedly over several weeks.

Customer service gave inconsistent responses, repeatedly asked for unnecessary proof (including a receipt I could not have as the parcel was collected), and made promises to escalate that were never followed up.

This was clearly an internal warehouse issue, yet I was left to do all the chasing. I only received the remaining refund after informing them I would be initiating a chargeback.

Based on this experience, I would be very hesitant to order again.

I love free people! I ordered a dress from their website that was somewhat pricey. I was so excited to wear it to an event, until I put it on there was a flaw - it was honestly defective. I reached out to their support team (via text) and sent photos of the issue. They were extremely responsive, kind, and resolved the issue within an hour. I was so shocked with how quickly they took care of this, and they are keeping a customer!

UPDATE 6/10/26: I rescind everything I said. I received a damaged dress in April, and they issued a refund immediately and said donate or do whatever you want with the dress. On June 10 (2 MONTHS LATER) they email me saying "mail the dress back immediately or we will charge you again". I'm blown away.

Returned order has gone missing in the post. Absolutely no resolution whatsoever from Free People, keep advising of arbitrary and constantly changing timeframes which seem to differ from agent to agent. They don’t need any more information, they’re just insisting on waiting and waiting for a deadline which never seems to come. Certainly will not be ordering again. Chargeback likely necessary. AVOID!!!!!

Fuyez !!
Articles trop grands
Retour impossible, les frais sont à la charge du client et il existe des taxes car le site est à l’étranger
Service Client, inexistant
Aucune réduction possible sur une future commande quand vous êtes de bonne foi !!

Do not buy online.
I tried to return items and they have now sent me the same items again. Very badly worded website.
Customer service not helpful.

I am a longtime customer of this brand and recently moved to California, where I became familiar with your Sacramento store. Natalie is an incredibly kind, friendly, and helpful person. Every time I visit, all the staff members are welcoming, professional, and eager to assist. I truly appreciate the positive atmosphere. I also genuinely love your clothing and designs—they are always stylish and beautifully made.
Jasmin💕

Paid 168 pound for this swimsuit to put it on for the first time and the strap broke… very disappointed as I have paid a lot for this swimsuit and it snapped and now I can’t wear it, a replacement or a refund would be greatly appreciated

I love the clothing brand Free People but need to point out that the customer service is absolutely awful! If you pay for express shipping… it’s not. If they lose your parcel they won’t even refund the shipping. I think it’s worth noting these are not cheap pieces of clothing but they truly treat you better at Asda!!

The most recent incident doesn’t matter. Years of loyalty, thousands spent—and countless issues: damaged items, missing pieces, low-quality products, account restriction (like, what?!)—becomes hours wasted fixing their mistakes.
At some point, I need to recognize this pattern IS their business model.
FP’s response? Copy & paste replies, zero effort to resolve & prevent, and ultimately no real accountability.
There’s a clear message: my money does not matter!
In a time when people are being more intentional with spending - amid significant economic pressures - this level of disregard is unacceptable. Customers ARE the reason your business exists.

But that loyalty clearly isn’t mutual.

Horrible company cheap clothing do not buy

I ordered the Emerson tote and just received it, absolutely devastated!! Not the color I ordered and I was shipped a USED damaged bag! There was gum wrapper trash and crumbs in it, 3 broken metal feet on the bottom, pen marks on the leather, big scratches on the leather from someone’s nails it looks like, no store tag on purse!!!! And smells like cigarettes! Disgusting!!