Free People Anmeldelser 

I have been chasing a refund for the item I returned 35 days ago. I am fobbed off at every turn. No other company behaves like Free People. How can they definitely hold onto my money for over 5 weeks. I have sent them the proof of postage showing the tracking number, I have to wait three more days until they “ process” this. I will be contacting my payment method as this is wholly wrong. I’ll never ever use them again.

Stay away from this place I have yet to receive my item or my money each time I try to reach out to them nothing the phone number doesn’t work. They would not email me back. It’s definitely a fraud. Stay away from free oak.

Service client déplorable! J'ai commandé un pantalon de yoga de couleur noir et ils me l'ont envoyé en bleu... Soit, ça peut arriver de se tromper... Je les informe de leur erreur et ils me proposent de renvoyer à mes frais l'article pour remboursement. J'insiste sur le fait que je veux bien avancer les frais de retour mais qu'ils sont dans l'obligation légale de les prendre en charge car le retour d'un mauvais article reçu n'est pas de ma responsabilité. Ils m'ont bien remboursé l'article mais j'attends encore pour les frais de retour! Je me bagarre avec eux depuis plusieurs semaines par email, on verra bien combien de temps cela prendra :(

9/10 times I get to check out and my contents can’t be shipped to my address in LONDON, England! Why on earth is it on there then?!

Also, Free People resolution to issues is shockingly poor. Brings the entire brand down.

Also, my dungarees tore literally die to loose thread. They are a refusal to assist.

Tacky. I’d say one of the worse clothing companies out there for quality and customer service.

Jess helped me in La Jolla and was a complete delight!! Helpful, fun, energetic and I feel like I made a new friend!

Absolutely awful return experience. You have to print the return label, no qr code, total joke.
This company are selling dresses for £100 made from fabric that's see through. Really disappointed with quality and returns service

Beware of buying swimwear from Free People for a holiday. I placed an order on 10 May for a holiday on 23 May - I thought well within the 5-7 working days. Apparently the clock doesn’t start ticking until the item dispatches (12 May in my case). Now the 21 May I have still not received notification that the items are on their way. They are held up somewhere or lost. Free People are refusing to issue a refund until the end of the business day on Friday which conveniently runs into the bank holiday weekend when I am then away on holiday. Very disappointed.

Returns process, incorrect items sent

The brand promotes itself as offering premium fashion and unique designs, but the quality of the items I received did not match the high prices. Some clothing pieces felt cheaply made, with stitching and fabric quality that did not hold up well after only a few wears.

Cute clothes, but the fulfillment system is a total joke. I ordered a matching swimwear set for a trip in two weeks. Free People mixed up the tracking info and sent me a duplicate item, leaving me with two pairs of swim shorts and no top.

As I’m in the middle of moving, I had to waste ages tearing through dozens of packed boxes to find the original pair just to prove to them that I received a duplicate. They also refused to redirect the replacement top to my new address nearby.

CS was friendly enough and gave me a 20% discount, but the stress wasn't worth it. My holiday is around the corner, I still don't have my outfit, and I am literally trapped by their chaotic process right now. Unacceptable.

I love Free People clothes SO MUCH. Out of 10+ items I have bought, i honestly really love the fit and quality (so far).

However, the delivery time is a bit mad, and the amount of pieces that don't ship to the UK is SO frustrating. PLEASE sort it out you could have so much more of my money!!!! Your brand seems a bit neglectant of customers too I must say, no replies back to all of your customers on here doesn't look great.

I love the brand just pleasee sort out the customer frustration side. Essentially, my complaint is that I can't buy more.

Refunds apparently take 3-4 weeks after receiving. That is crazy. Most companies do it within 1 week. This is enough to not buy from them. It's a shame because they do make nice clothes, but their whole returns/refund policy is diabolical.

I never received my order, and after speaking with numerous customer service representatives through chat, nothing was resolved. On four separate occasions I was told to wait 72 hours for an email follow-up, but no one contacted me.
Instead, I received three conflicting emails: one about an exchange order, one about a return order, and another saying my items were on backorder until July 2026. This created complete confusion and made it clear there was no proper communication between departments.
What went wrong ,was not just the overcharge and non-delivery, but the lack of accountability, poor communication, and the constant runaround from customer service.

This company could improve by being transparent about pricing and exchange rates before payment is processed, ensuring customer service staff provide accurate and consistent information, and actually following up when promised. Customers should not have to chase multiple times for basic answers or refunds.

Very disappointing experience, and I am still waiting for a full refund!

Would give 0 rating if possible. CONSTANTLY sending incorrect or damaged items. Then putting account on hold because they claim you never returned the item you didn't order in the first place. So....make sure you keep your return tracking slips (I have about 5 from last 3 months if that gives any clue of their incompetence).

Really disappointing experience with Free People / Urban Outfitters customer service.

I returned two parcels through their approved Evri returns process. One parcel was refunded correctly, but the second parcel became a complete mess. Although they had already refunded some items from that return, they claimed the rest of the parcel had not been received and told me to take it up with Evri or my bank.

I had to repeatedly explain that the refunded items and missing items were all returned together in the same parcel. Communication felt dismissive and inconsistent, and instead of properly investigating the issue, they pushed responsibility elsewhere.

Eventually the refund was processed, but only after unnecessary stress and multiple emails. What made it worse was that they never even replied to my final email explaining the situation. The refund simply appeared with no acknowledgement or apology.

Mistakes can happen with returns, but good customer service is about how those mistakes are handled. In this case, the experience was frustrating, time-consuming, and left me with very little confidence in the company.

I’ve now deleted the app and won’t be shopping with them again.

Always good experience. No problem with refunds or exchanges if proof of postage kept .

Worse customer service i have ever seen for a company that likes to think it's higher end. I was sent the wrong item twice which was a huge inconvenience. No here is a discount for our mistake. Here is a gift card or just keep the wrong item and we will send you a new item. Disgraceful for how much they like to charge for their poor quality colors and provide absolutely horrific customer service. I will no longer shop at this sad company.

If I could give this company a negative star review, I would.

I have been a repeat customer for years, on and off. Whenever I was able to purchase their clothing, I did. I have spent thousands of dollars on their products over the years. However, it seems that this company has absolutely no interest in or care for its customers whatsoever.

I normally do not leave reviews, but I am so disheartened by this experience that I would happily leave disgruntled reviews everywhere for this company if I could, and stop every single person I know from buying anything from them because of the way I was treated.

Their customer service is incredibly unhelpful and appears to do whatever they want with little regard for the customer. When I asked for a reshipment on an order that was supposed to be a birthday gift for my sister, they processed a refund instead without even notifying me. They then tried to justify their mistake by claiming the items were “out of stock,” despite the fact that I could clearly see they were still available. Eventually, they admitted it was an error on their end.

Because of their mistake, my sister’s birthday passed and I had to scramble to get her something else at the last minute. To make matters worse, I was told the refund would take 3 business days, yet it actually took nearly two weeks for the money to return.

And this is only one among many horrible, awful, and deeply disregarding experiences I’ve had with this company over the years. I kept giving them chances because I genuinely loved their clothing, but after what happened surrounding my sister’s birthday, I’ve had enough.

When it comes to actually solving problems or providing information about the whereabouts of packages, they are completely useless. The responses are dismissive, inconsistent, and frustratingly unhelpful.

It is such a shame because I genuinely loved their clothing and supported this company for years. After this experience, I no longer feel valued as a customer at all. And I urge everyone who reads this to save their money.

After I getting my withdrawal from my investment firm Frontier Invest Corp, I bought 2 blind boxes online and picked up in-store. When I opened the blind boxes, I found they were duplicates. I learned that the store keeps some blind boxes all randomly stacked together in the back which led to how I got duplicates in the same order. I tried explaining to the store manager that all tye in-store blind boxes are all set, you cannot get a duplicate. But they didn't care and just told me blind boxes cannot be returned. This is outrageous as everyone buys blind boxes for the different variety and not duplicates!
However, when I chatted with the online representative, they immediately refunded me and apologized for the issue. I feel the store doesn't try to solve any issues and just don't care for the customers at all.

Fuyez ce site, comme d'autre le confirme il faut payer pour renvoyer les vêtements qui ne vont pas, puis le service support refuse de rembourser prétextant qu'il n'ont pas reçu l'article malgré le bordereau d'envoi ainsi que le validation de colissimo de livraison !
Move away, as others confirmed : you have to pay to return the clothes that don't fit, then the support service refuses to reimburse pretexting that they haven't received the item despite the shipping receipt as well as the validation of transporter "colissimo" for delivery... !