Freemans Anmeldelser 

Ordered sandals in 2 sizes as wasn't sure of the fit. I have tried to return the pair that are too big 3 weeks on and I am still trying. Terrible customer service and would not recommend anyone using this company.

Placed an order, it never arrived. Customer service promised refund which never happened. I needed to do all the leg work. Let’s see if weeks later I will eventually end up with my refund. Let’s bet it won’t include the shipping charges. Never again!

Order placed on the 16/06, email to say I’d bagged the item paid in full! Received email stating item received on the 17th, many phone calls to their customer services team, who state it’s been delivered and perhaps I should go and look for it outside my property, ( you’d think I’d see it as its garden furniture table and 2 chairs), can provide POD, keep telling me to give it time, when questioned on how much time, they can’t even tell me how long I need to wait! Ask for their policies details Nikita unable to quote policy details, I’m still none the wiser and they still have my money!

Bought a duvet cover I've not used freemans in decades but remember they had a good reputation.
3 days on I've no dispatch information and no emails saying it's going to be dispatched.
I was expecting it by now. Coming here and reading feedback doesn't help and I wished I'd checked beforehand.
I'll be calling them now for a refund.
Edited 4 days later.
Still no tracking I was told Saturday it would arrive Sunday today is Monday and am now receiving a refund.
Freemans isn't fit for purpose anymore terrible experience but that's what happens when the British are replaced by overseas.
Wow it's now Thurs the 25th and after being told on the 21st and 23rd a refund is on its way I've just phoned them to be told my item is in transit and was never canceled or any refund issued.
I've just opened a case with my bank now.
Horrendous company and the customer service is appalling.
Another great company gone to the dogs. Well done for Britain for selling us out overseas and collapsing another great British company.

Edited again today 30th of June still no item still no refund waiting for my bank to investigate.
Absolutely disgusting company stay well away from freemans seriously unless you want nothing but stress and a customer service that's as useful as a chocolate tea pot.

Edited on the 9th of July. After going backwards and forward between freemans outrageous none English speaking customer service being told lie after lie by both I received an email saying refund on its way.
£1.45 postage I've received not the 45 pounds for the item.
Back on the phone yet a feckking again. Never ever use this company. Social media blocked me for warning people on their Instagram too.

Bought an item from freemans for a Virgin experience day - they had oversold it and there were only a few dates available out of 365 days to book. Very very disappointed as it was a gift. Trying then to receive a refund via live chat extremely frustrating as they kept directing me towards the virgin website, when the 'contract of sale' was actually with freemans. Avoid if you can and go direct if you have to!

Would score less than one star if I could. Purchased two furniture items, both shoddy, one couldn’t be assembled and the other badly damaged. Have been trying for 6 weeks to get uplifted and returned but they never show. Customers services hopeless and don’t respond to complaints. Shocking service. Once I settle my account I won’t be using again.

Long delays for delivery still not received my item by latest due date and been billed for item not yet received and customer service don’t seem to care not hapoy

Joke of a company, cancelled my order stating out of stock but still showing available on the website.

I wish I'd read some of these reviews before placing an order. I ordered a dress on 8 June with the promise from Freemans of ETA of 10-11 June. It's now the 14th and apparently the dress has only just been released to the courier, with an expected delivery of 19 June. Given that we fly out on holiday on the 16th, this is most unacceptable. I now want to cancel the order and of course, they make it impossible to contact them. I'll never order with them again. Hopeless lot.

I returned a swimsuit. I booked the return with Freemans. It was collected and I received an email from Evri and Freeman to say it had been returned. On my account it stated the item was returned back to the warehouse. A few days ago, I received an email from Freemans stating they had received my return, however, the return was not on my account. I phoned customer service only to be spoken to so badly by the attendant it was overwhelming. The fact that Freemans have stated they have the return was not acceptable. I had to try and find the tracking number as their own emails are worth nothing! I am shocked at this service. Had I not found the discarded email of return, they would not have given me my refund…..this is horrifying that their communication is worthless. I will need to pay the account and then close it as they are no longer a trust worthy company.

I bought 2 garden trellis which were so cheap looking I sent them back. Freemans are still trying to charge me for them. I been on the phone 4 times this morning to customer services to try and sort this out, and they are terrible! Wondering if they are actually taking the mickey. I will probably end up paying for something I havent got, just so I can close the account. I have been a customer for 30 years, but something has changed drastically with the brand, for the worse!

Ordered an air conditioner and received a confirmation email to say I had "Bagged it!" and to expect delivery four or five days later. The order showed in my account on their website and gave me tracking details with Evri. Three days later it showed as "Despatched" on Freemans site and Evri had received it. Six days later, i.e. already late, it showed as, "At the customer's local depot" and the following day Evri said, "...we'll let you know when it's out for delivery". And there it stayed, if indeed that's where it was. Two weeks after Freemans had confirmed the order, I tried to chase it with them, and got an automated reply. A day later, Freemans customer service emailed to confirm that the item was "delayed within our delivery network" and they are "currently investigating", but if the item was lost/delayed, would I like to reorder at no cost (!!). Another day later, they emailed to say that they had not been able to track down the item, and they had no more stock, so they wouldn't be able to send a replacement. Okay, so they say they are going to refund me in 3-5 working days, but that's two and a half weeks wasted, chasing an order that they lost, only for them to tell me they couldn't fulfil the order anyway.

Ordered a firepit. Arrived a fes days later and was damaged. Called customer services who said take it to a post office to return. I said it was large and 25kg+ and I had paid for postage so why was i having to take it yoba post office. They agreed and arranged a delivery and a replacement order. A few days later, no one arrived and they apologised and organised another return. A few days layer they called me and said the same again. They also said the replacement was lost in transit. They have now collected, cancelled replacement. It's not on their website any more and still waiting for refund. Definitely not a good company to deal with.

I am extremely disappointed with the level of service provided.
I placed an order several days ago, opting and paying for next-day delivery. However, after placing the order, I was informed that it would only be delivered on 10 June. As of today, the order is still showing as being processed, which is unacceptable.
I have already had to take a day of unpaid leave to receive this delivery, and due to the ongoing delay, I will now need to take additional time off. This means the order is effectively costing me more in lost wages than the value of the purchase itself.
Given this experience, I have lost confidence in your service. I will be settling my account in full and closing it. Going forward, I will return to using more reliable retailers such as Argos and Very.

I received an account statement from Kaleidoscope with who as I am led to believe run the customer accounts for Freemans. As I have never opened an account with freemans I was worried and rang customer services who were less than helpful. I sent an email to Freemans for the attention of the fraud dept. I received an acknowledgement saying that I would be contacted in a few days. Since then silence, so beware if you have any issues with Freemans ,if my experience is anything to go you will be wasting your time.

I bought a double mattress which was faulty 7 weeks ago, I’ve had two emails giving me a day for collection but then cancelled at last minute because needed more photos! I have spoken to numerous agents and still no collection of mattress!

If I could rate them zero I would. My elderly Mum bought me a Ninja foodie for Christmas just before I moved house. When I moved it was clear there was no room for it so I asked to return it. Well - Freemans are simply incapable of doing returns. Firstly they would only deal with my 87 year old mother until I insisted but then they insisted each time I spoke to them that she gave me permission?!? They have rung her repeatedly until she now hangs up on them and rings me in tears. They have arranged a pick up SIX times but failed to arrive. After 5 months of their stupid, appalling behaviour I’m selling the item on eBay. Worst company on earth - they don’t deserve to be in business. NEVER EVER BUY FROM THEM.

Bought item with 5 year warranty broke after 6 months
Freemans will not acknowledge or accept any responsibility. Emails and calls ignored have proof of purchase freemans deny selling the item.

Size is an issue. They are not normal standard size. I order a size bigger always and comes out tight. I have to go 2 sizes up with trousers and dresses.

I placed an order through Freemans for a rug on the 21st April; following the order being confirmed I was informed that my expected delivery would be BEFORE 1st June!!!!!! I have patiently waited until recently when I have contacted Freemans twice to enquiry about my order.

The first being a couple of weeks ago to enquiry about the status of the order as it hadn't changed (on Freemans or with Evri) since the order was placed. I then check on my order today and it states 'delay with the supplier'. So I again contact customer service for advice and support.

Both customer service representatives had an accent which made communication difficult but on Both Occasions including the one today I was told (in no uncertain terms) there was nothing they could do and could not contact the supplier to follow it. It is now the 28th May, and the order states a delay. Evri confirms they haven't even received the item yet so it is unlikely I will receive it by the expected date of June 1st.

The service from Freeman's has and continues to be poor, I am now looking into cancelling the product after waiting almost 7 weeks and never ordering anything from Freemans again. What an absolute joke!